TWIG Neo Quick Manual

Quick Guide for TWIG One, TWIG Neo and TWIG Easy personal alarm devices
TWIG personal alarm is a lone worker safety device designed for
multiple lone worker and personal safety needs.
Manufacturer:
Twig Com Ltd.
24910 SALO, Finland
www.twigcom.com
Publication number: YZ6700-02
All rights reserved. © Twig Com Ltd.
Twig Com Ltd. declares that this mobile device, type TLP50EU,
TLP51EU TLP52EU, TLP53EU or TLP54EU is in compliance
with the essential requirements and other relevant provisions of
Directive 2014/53/EU/. The full Declaration of Conformity can be
downloaded from www.twigcom.com/documents.
Information in this Quick Guide is subject to change without
notice. Twig Com Ltd. reserves the right to change or improve their
products and to make changes in the content without obligation to
notify any person or organization of such changes or improvements.
Twig Com Ltd. is not responsible for any loss of data, income or any
consequential damage whatsoever caused.
Some of the features described in this guide are optional and
intended to be purchased separately. For more information, please
contact your reseller. *Instructions are only guidelines. Please
consult your system provider for detailed instructions.
For more information, details and descriptions, including device
configuration and assortment of chargers and accessories, visit the
web site: www.twigcom.com.
GETTING STARTED
Turning off the PIN request
Turn off the PIN request from the SIM card. If it is not possible,
change the PIN code to 9999 or to same that was used in SIM
card before switching it on the TWIG device. Please refer to TWIG
Point Remote Configurator or TWIG Configurator PC program and
TWIG Configuration Guide to change the PIN code to code the
device automatically uses. Download PC Configuration software
and instructions from TWIG Configurator product page on www.
twigcom.com or ask TWIG sales to create you a TWIG Point SP
account for remote device configuration.
Inserting SIM card
Pull the SIM card tray completely out from the tray slot and put your
SIM card on the tray. Verify the correct direction of the tray before
pushing it back into slot!
In correct direction the device back side and SIM card are towards
•
you in TWIG One and TWIG Easy device models!
In correct direction the device front side and SIM card are towards
•
you in TWIG Neo device model!
Charging
When you start using the device for the first time, you should
charge the battery first. Please note that the battery will reach its
full capacity only after two or three charging times.
TWIG device can be charged with in the sales package provided
mains charger connected to the adapter or as accessory provided
charging station. Device has an integrated lithium-ion polymer
battery. The battery type and capacity may vary depending on the
market area and model of your TWIG device.
The mains charger should only be used indoors. Make sure the
voltage of the country corresponds to the voltage marked on the
charger. When charging, connect the mini USB connector to the
mini USB port of the charging adapter. Set the small lump of the
charging adapter to the hole at the device bottom and push the
adapter forward until it clicks on its place on front cover.
The device controls the charging status, the battery temperature
and power supply during the charging operation. The ideal
temperature range for charging is +10°...+30°C. Charging the
battery above or below these temperatures may shorten the battery
life. Also, the battery may not reach its full capacity. Charging is not
allowed below +0°C or above +45°C.
When charging the Li-ion batteries with the USB charger, about
70% of the battery capacity will be charged quickly, but charging
the remaining 30% takes relatively more time. Also note that
humidity, temperature, age of the battery and currently used
features (e.g. the GNSS*) affect the time spent on charging.
Standard CE-approved USB car charger (5VDC, 500mA) may be
used for charging.
Handsfree use
TWIG device can be used handsfree via its powerful loudspeaker.
Therefore it is not allowed to put the device close to head and ear
to avoid loud tones to cause pain or injure.
Environment's impact on usage
The device must have an unobstructed view to satellites at any
time. In marginal conditions (e.g. when staying in surroundings with
heavy tree cover or next to high-rise buildings) GNSS* positioning
may not work properly.
The device can be used like a standard GSM phone with the limited
feature set. In some cases, the device can be built in clothes or
special vests. If the device is mounted somehow, it must be attached
to the surface so that the back of the device is facing towards body
and the top of the phone upwards. To ensure proper functioning
of the GNSS* and GSM, the unit can be covered with thin low loss
material such as plastic, fibre glass or clothes, but not with metal.
This is regarding particularly to GSM and GNSS* antenna areas!
Temperature ranges
Device usage: -10°C to +50°C, at temperatures below -20°C, or
above +55°C, the battery will not supply power and the device will
shut down to prevent damage. Upon warming up/cooling down, the
device will function properly again.
Battery care, maintenance and disposal
The continuous operating time is less when using an old battery
than a new battery. When storing device for a long time, it should
be kept cool and with fully charged battery in a dry place. The Li-
Ion batteries, devices and device accessories should be disposed
according to the country-specific regulations or returned to the
manufacturer for recycling.