Advantage OpenText RightFax 20.2 Administrator's Manual

Remote doctransport server

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OpenText RightFax 20.2
Remote DocTransport Server
Administrator Guide

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Summary of Contents for Advantage OpenText RightFax 20.2

  • Page 1 OpenText RightFax 20.2 Remote DocTransport Server Administrator Guide...
  • Page 2 Edition OpenText RightFax 20.2 Remote DocTransport Server April 22, 2020 Copyright © 2020 Open Text. All Rights Reserved. Trademarks owned by Open Text. One or more patents may cover this product. For more information, please visit, https://www.opentext.com/patents. Open Text Corporation...
  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction Chapter 5: Securing communication using TLS/SSL Chapter 2: Setting up the hardware and signing in Start here Installing or mounting the device Using a self-signed certificate Attaching the cables Using a certificate from a certificate authority Signing in to the RightFax administration program Setting security to TLS/SSL Chapter 3: Configuring the media gateway...
  • Page 4 Cannot connect to http://rfrdts How to connect to the operating system OpenText RightFax 20.2 Remote DocTransport Server Administrator Guide...
  • Page 5: Chapter 1: Introduction

    Chapter 1: Introduction Chapter 1: Introduction Use RightFax Remote DocTransport Server in conjunction with your RightFax server to distribute the workload of sending and receiving faxes via the RightFax server. The Remote DocTransport Server can be run locally or in a satellite office. Requirements Setting up and using the Remote DocTransport Server requires: A RightFax server with RightFax 20.2 installed...
  • Page 6: Chapter 2: Setting Up The Hardware And Signing In

    Chapter 2: Setting up the hardware and signing in Chapter 2: Setting up the hardware and signing in Installing or mounting the device Signing in to the RightFax administration program To install on a desktop, attach the included rubber feet on the bottom of the device and place the device in the desired location.
  • Page 7: Chapter 3: Configuring The Media Gateway

    Chapter 3: Configuring the media gateway Chapter 3: Configuring the media gateway You configure the media gateway using its built-in administration Media tab > Gateway folder > Trunks & Groups folder > Trunk program. Groups.) To save your configuration changes 3.
  • Page 8: Setting The Parameter For Number Of Rings

    1. Sign in to the gateway administration program. See Signing in to the gateway administration program on page 1. 2. In the same browser window, open the gateway's Admin Page (http://<remote doctransport server IP>:5050/AdminPage). OpenText RightFax 20.2 Remote DocTransport Server Administrator Guide...
  • Page 9: Chapter 4: Defining Server Settings And Tasks

    Chapter 4: Defining server settings and tasks Chapter 4: Defining server settings and tasks About yellow and red title bars You must be a RightFax administrator with full administrative access to change RightFax settings on the Remote DocTransport Server. Use When you click any of the options under Server Settings and Tasks, the the RightFax administration program to: title bar of the window that opens is color coded to show if changing the...
  • Page 10: Changing Domain Settings

    2. Select the Allow ICMP echo (ping) requests check box, and You can change the network membership of this Remote DocTransport Server. then click OK. To change the domain settings 1. Under Server Settings and Tasks, click Change Domain Settings. OpenText RightFax 20.2 Remote DocTransport Server Administrator Guide...
  • Page 11: Applying A Software Update

    Under Server Settings and Tasks, click Shut Down Server, and then click Shut Down. You can safely disconnect the power after a few minutes. To restart Plug in the power cord. The software starts automatically. OpenText RightFax 20.2 Remote DocTransport Server Administrator Guide...
  • Page 12: Chapter 5: Securing Communication Using Tls/Ssl

    Chapter 5: Securing communication using TLS/SSL Chapter 5: Securing communication using TLS/SSL To use TLS/SSL security for secure web sessions via https, you must 2. In the Common name box, enter the fully qualified domain install digital certificates on the servers. These can be self-signed name of the server.
  • Page 13: Setting Security To Tls/Ssl

    2. Click Upload signed response. 3. Click Choose File, browse to the certificate file, and then click 4. Click OK. 5. Change security settings to use TLS/SSL and this certificate. Setting security to TLS/SSL below. OpenText RightFax 20.2 Remote DocTransport Server Administrator Guide...
  • Page 14: Chapter 6: Connecting The Remote Doctransport Server To The Rightfax Server

    Chapter 6: Connecting the Remote DocTransport Server to the RightFax Server Chapter 6: Connecting the Remote DocTransport Server to the RightFax Server After you specify the connection information for your RightFax and 8. To only receive faxes and not send faxes, select the Ignore MSMQ servers, you must make changes to permission settings: either outbound fax queue check box.
  • Page 15: Chapter 7: Monitoring And Managing The Remote Doctransport Server

    Chapter 7: Monitoring and managing the Remote DocTransport Server Chapter 7: Monitoring and managing the Remote DocTransport Server Sign in to RightFax on the Remote DocTransport Server to monitor Send (Dial) status information for channels, services, statistics, and events, and Receive (Answer) manage dialing rules and destination tables.
  • Page 16: Remote Doctransport Server Statistics And Queues

    Name. To refresh the list, click the Refresh button at the bottom of the page. OpenText RightFax 20.2 Remote DocTransport Server Administrator Guide...
  • Page 17 Enter one or more names of servers, users, or via fax server and then enter the destination Server Name groups that are exempt from the rule. Use commas to (up to 47 characters) or the IP address. separate multiple entries. OpenText RightFax 20.2 Remote DocTransport Server Administrator Guide...
  • Page 18 Peak Times applies 00-18 to Monday through Friday and You can type a string in the search box to filter the list, and then select users from the filtered list. OpenText RightFax 20.2 Remote DocTransport Server Administrator Guide...
  • Page 19: Testing Dialing Rules And Fax Routes

    2. Click Execute Rules. As the fax is routed, the Result box shows the following: Each dialing rule against which the fax number is compared. Information about the match weights and server availability. OpenText RightFax 20.2 Remote DocTransport Server Administrator Guide...
  • Page 20: Appendix A: Troubleshooting

    Appendix A: Troubleshooting  Appendix A: Troubleshooting  default admin account: Cannot connect to http://rfrdts Username: administrator If you are unable to connect to the Remote DocTransport Server after Password: password (case-sensitive) connecting your network cable and browsing to http://rfrdts, your network might not have Dynamic Host Configuration Protocol (DHCP) 1.
  • Page 21 To connect to the operating system 1. Open Remote Desktop Connection. 2. In the Computer box, enter the IP address of the Remote DocTransport Server, followed by a colon, followed by the port number 5517 (nnn.nnn.nnn.nnn:5517). OpenText RightFax 20.2 Remote DocTransport Server Administrator Guide...

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