Roborock Q7+ User Manual page 12

Errors
If an error occurs while the robot is cleaning, the
power indicator will flash red quickly, and a voice
alert will sound. Refer to the following table for
troubleshooting.
1. After resolving any of the following errors,
relocate your robot and restart cleaning.
2. After any sensor errors, clean the sensor
and retry.
3. If the battery is at an abnormal
temperature, wait for it to return to normal
before use.
LiDAR turret or laser blocked. Check
Error 1:
for obstruction and retry.
Bumper stuck. Clean it and lightly tap
Error 2:
to release it.
Wheels suspended. Move robot and
Error 3:
restart.
Cliff sensor error. Clean cliff sensors,
Error 4:
move robot away from drops and restart.
Main brush jammed. Clean main brush
Error 5:
and bearings.
Side brush jammed. Remove and clean
Error 6:
side brush.
Wheels jammed. Move the robot and
Error 7:
restart.
Robot trapped. Clear obstacles
Error 8:
surrounding robot.
Error 9: No dustbin. Install dustbin and filter.
Error 12: Low battery. Recharge and retry.
Charging error. Clean charging
Error 13:
contacts and retry.
Error 14: Battery error.
Robot tilted. Move to level ground and
Error 16:
restart.
Error 17: Side brush error. Reset robot.
Error 18: Fan error. Reset robot.
Vertical bumper pressed. Move robot
Error 21:
and retry.
Error 22: Dock locator error. Clean and retry.
Could not return to dock. Clean dock
Error 23:
location beacon and retry.
Error 26: Wall sensor dirty. Clean wall sensor.
Filter blocked or wet. Clean, dry, and retry.
No-go zone or Invisible Wall detected. Move
robot from this area.
Internal error. Reset the robot.
Note: A system reset may resolve some problems.
If the problem persists after using the
recommendations in the table above, contact our
support team at:
support@roborock.com (United States/Canada/
Non-Europe)
1-855-960-4321 (United States only)
1-833-421-1915 (Canada only)
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