Why Can't I Login - Optos P200TxE User Manual

Chapter 7 - Troubleshooting
Problem Possible cause
optomap images
System slit mirror requires
show horizontal
cleaning.
line artefacts.
optomap images
show small random Dust on the main mirror, or
artefacts in fixed main mirror dirty.
position.
I see a bright reflex
above the optic Patient is too close.
nerve head.
OCT images show Excessive time spent in the
horizontal line OCT imaging mode, > 5
artefacts. minutes for 1 OCT capture.
Scan head
NOT
Uncontrolled shut down
starting up. Screen
leading to disk checks at
and power LEDs
start-up.
are on.
Cannot image due
to image server Image server disk is full.
error.
Cannot locate
Images taken under wrong
images just taken
patient.
of patient.
Images are
NOT
Server or communications
appearing in
error.
review.
I cannot login to Account does
OptosAdvance. password error.
8.1 Why can't I login?
This is usually a password typing error (all passwords are case sensitive). Please check your keyboard
[Caps Lock] is on. Contact your System Administrator for assistance if you have forgotten your
NOT
username or password.
Ask your System Administrator to confirm your username and reset your password if necessary.
Page 66 of 84
English
Solution
Contact Optos to arrange for a Field Service
Engineer to clean the slit mirror.
Use the recommended cleaning materials and
procedure for cleaning the main mirror (see Cleaning
the main mirror on page 61).
If the issue persists contact your Optos
representative.
Image with the patient further out.
Exit and re-enter the OCT capture mode to ensure
dark frame processing is re-applied.
Allow 15 minutes for the device to complete start up.
Be sure to shut down correctly at the end of each day
(see Use standby mode at the end of each day on
page 30).
Storage provisions on the image server need to be
extended. Contact Optos for assistance.
Confirm the patient's name and check against the
patient name displayed for the recently captured
images. If they do
moving them.
Shut down the scan head and image server. Restart
the image server first followed by the scan head (see
How do I restart the image server? on the facing
page and How do I restart the scan head? on the
facing page).
Contact your local system administrator.
Check login details (see Why can't I login? below).
exist;
NOT
Multiple failed login attempts will result in the user
account being locked until a System Administrator
unlocks the account.
match contact Optos for help
NOT
Part Number: G110230-003-ENG
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