Table of Contents
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Table of Contents
Summary of Contents for OVO SSE Chameleon IHD3
- Page 1 Your Smart Pay As You Go Meter Quick Start Guide to your Chameleon IHD3...
- Page 2 In 2020, SSE Energy Services (the part of the SSE Group that supplied your energy) became part of the OVO family – a group also made up of OVO Energy and CORGI HomePlan. Together, we now power nearly 5 million homes across...
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Page 3: Table Of Contents
Contents Welcome to Smart Pay As You Go Meet your new Pay As You Go In-Home Display (IHD) Main menu Meet your new Smart Pay As You Go meters Topping up your Smart Pay As You Go meter Emergency credit and friendly credit When you’re away from home What to do if your top-up doesn’t work How to activate emergency credit... -
Page 4: Welcome To Smart Pay As You Go
Welcome to Smart Pay As You Go With Smart Pay As You Go, you pay for your gas and electricity as you use it. You won’t get any bills from us, so it’s a simple way to pay for your energy. Your new In-Home Display (IHD) helps you budget your energy use, and see how much you’re using on a daily basis. - Page 5 Connecting the power supply Plug your IHD into the mains and press and hold the button on the back to turn it on. During your IHD installation, you will be able to watch a tutorial that demonstrates how to use your display. To watch this again, press the MENU button, followed by the right arrow.
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Page 6: Main Menu
Main menu The seven buttons on the front make it easy to use your display and find out how much, when, and where you are using energy in your home. HOME button CALENDAR button HOME button returns you to the Use the CALENDAR button and left and... -
Page 7: Meet Your New Smart Pay As You Go Meters
Meet your new Smart Pay As You Go meters Your electricity meter Your gas meter... -
Page 8: Topping Up Your Smart Pay As You Go Meter
Topping up your Smart Pay As You Go meter By now, you should have received your Smart Pay As You Go Top-Up card. Your Smart Pay As You Go card number will be printed across the face of the card. Once you’ve topped up, it will automatically upload to the meter –... -
Page 9: Emergency Credit And Friendly Credit
Emergency credit and friendly credit Emergency credit If you run out of credit on your Smart Pay As You Go meter, please don’t worry. We’ll lend you emergency credit to keep you going until you top up. • In England or Wales, it’s £5 for electricity. •... -
Page 10: When You're Away From Home
When you’re away from home If you’re going away, you’ll need to check you’ve got enough credit to last until you get back. Even if you’ve switched off all your appliances, your meter will collect a daily standing charge. And if you’re making weekly repayments towards an outstanding balance, it will collect those too. - Page 11 Entering Top-Up Code to your IHD MENU and use the right arrow to go to “Apply top-up” and press OK. First, press You will see your current meter balance. Then select “Electricity” or “Gas”. Enter your top up code using the right arrow to scroll through the numbers 0-9, pressing to select each number.
- Page 12 Entering your Top-Up Code on your gas meter Press the button to enter the main menu. Press the button to scroll down to “PREPAYMENT”, then press the button to enter the prepay menu. METER BALANCE TEST FUNCTION TIME OF USE PREPAYMENT Press the button to scroll down to “NEW PAYMENT”, then press the...
- Page 13 Press and hold the button to enter your “Top Up Code”. Press A: Increase digit 0 0 0 0 | 0 0 0 0 0 | 0 0 0 0 0 | 0 0 0 0 0 Use the button to increase the digits while entering the UTRN number and the button to move on to the next digit.
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Page 14: How To Activate Emergency Credit
How to activate emergency credit Your IHD will notify you when your credit balance is running low. You will get an audio alert, and the “low credit” symbol will appear on your screen. You can activate your emergency credit using the IHD or your meters. Activating emergency credit on your IHD If the Emergency Credit service is available with your prepayment meter, your IHD will notify you when you can use that feature. - Page 15 Activating emergency credit on your gas meter Press the button to enter the main menu. METER BALANCE TEST FUNCTION TIME OF USE PREPAYMENT Press the button to scroll down to ”PREPAYMENT” then press the button to enter the prepay menu. TOPUP LOGS NEW PAYMENT DEBT...
- Page 16 Activating emergency credit on your electric meter When emergency credit is available the following message will appear on the screen. EMC available Press A to cancel Press B to activate Press the button to activate. Emergency credit is Successfully selected The following screen will then appear which will show the emergency credit value.
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Page 17: How To Re-Enable Your Supply
How to re-enable your supply If your credit has run out and your supply switched off, once you have credit on the meter again, you will need to re-enable your supply. Supply for both fuels can only be re-enabled from the meters. How to re-enable your supply on the electric meter Once you have topped up, the following screen will appear. -
Page 18: How To View Your Tariff Information
How to view your tariff information View your tariff information on your IHD Press or MENU, use the right arrow to scroll and select “Account Information”, followed by OK. Use the right and left arrows to scroll through the available account information. - Page 19 View your tariff information on your electric meter To view your standing charge, press the button repeatedly until you reach the following screen. Standing Charge 20.000p Per Day To view your price per unit, press the button repeatedly until you reach the following screen. Active Tariff Price 20.000p Per kWh If you have a multi-rate tariff, to view your tariff information...
- Page 20 View your tariff information on your gas meter Press the button to enter the main menu. METER BALANCE TEST FUNCTION TIME OF USE PREPAYMENT Press the button to scroll down to “STATUS” then press the button to enter the status menu. PAYMENT MODE CURRENT STATUS Press the...
- Page 21 If you have a multi-rate tariff, to view your tariff information, press the button to enter the main menu. METER BALANCE TEST FUNCTION TIME OF USE PREPAYMENT To view your standing charge, press the button repeatedly until you reach the following screen. TOU PRICES 0.100000£/kWh 0.200000£/kWh...
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Page 22: How To Set A Budget And View Your Debt Screens
How to set a budget and view your debt screens How to set a budget on your IHD or MENU, use the arrows to scroll to “Settings”, Press press and select “Set budget”, followed by OK. Use the UTILITY button to choose the fuel type and the CALENDAR button to choose the time period. - Page 23 How to view your debt screens on the electricity meter To view to the total debt amount, press the button repeatedly until you reach the following screen. Time Based Debts Press & Hold A to Enter Press and hold the button.
- Page 24 How to view your debt screens on the gas meter Press the button to enter the main menu. METER BALANCE TEST FUNCTION TIME OF USE PREPAYMENT Press the button to scroll down to “PREPAYMENT” then press the button to enter the prepayment menu. TOPUP LOGS NEW PAYMENT DEBT...
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Page 25: Troubleshooting
Troubleshooting My IHD screen is blank If your IHD screen is blank, plug the IHD in and leave it to charge. Next, turn it on using the round flat button on the back. Try another plug socket to ensure that isn’t the issue. If the IHD screen is still blank, please call us on 0345 026 0677. -
Page 26: Extra Help And Information
Extra help and information As an SSE customer, there are plenty of other ways we can help you. SSE Reward Sign up at ssereward.com and get tickets for any event at the SSE Arena, Wembley, or the SSE Hydro, Glasgow, 48 hours before general release. Phone and Broadband Choose from a range of great value, flexible packages. - Page 27 0345 071 3991 or email us at smartcustomerservice@sse.com SSE and associated brands: Southern Electric, Scottish Hydro, SWALEC and Atlantic are all trading names of OVO Electricity Limited registered in England and Wales number 06858121 (supply of electricity) and OVO (S) Gas Limited registered in England and Wales number 02716495 (supply of gas).
- Page 28 Making your energy smarter We’re always here if you need us. Visit sse.co.uk or call 0345 026 0677.
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