en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Improper installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing.
Page 6
en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
Page 8
en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en 1.6 Safe cleaning and maintenance Take note of the safety instructions when cleaning and performing maintenance work on the appliance. WARNING ‒ Risk of electric shock! Incorrect repairs are dangerous. ▶ Repairs to the appliance should only be carried out by trained specialist staff.
en Preventing material damage Make sure that the valve housing ▶ 2 Preventing material for the water inlet hose does not come into contact with its sur- damage roundings and is not subjected to any external forces. Follow these instructions to avoid ma- Ensure that the inner diameter of terial damage and damage to the ap- ▶...
Environmental protection and saving energy en Do not use cleaning products with Add detergent based on the laun- ▶ a high alcohol content. dry's degree of soiling. Do not use hard scouring pads or ▶ a For light to normal soiling, a smal- cleaning sponges.
en Installation and connection Open the appliance door. The appliance comes with an Aqua- → "Basic operation", Page 30 Sensor. Remove any accessories from the a During the rinse cycle, the Aqua- drum. Sensor checks the degree of tur- Close the appliance door. bidity of the rinsing water, and ad- justs the duration and number of 4.2 Contents of package...
Installation and connection en 4.3 Requirements for the in- Installation loca- Requirements tion stallation location Wooden joist Place the appli- floor ance on a water- WARNING resistant wooden Risk of electric shock! board (minimum The appliance contains live parts. thickness of Touching live parts is dangerous. 30 mm) which is Do not operate the appliance ▶...
Page 14
en Installation and connection Pull the hoses out of the holders. Remove the 4 sleeves. Unscrew and remove all 4 Put on the 4 cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the 4 cover caps. Pull the power cable out of the holder.
Installation and connection en 4.5 Connecting the appliance Siphon Secure the con- nection point with Connecting the water inlet hose a (24–40 mm) hose clamp. WARNING Risk of electric shock! The appliance contains live parts. Touching live parts is dangerous. Sink Fix and secure Do not immerse the electrical ▶...
en Installation and connection To align the appliance, turn the ap- pliance feet. Check that the appli- ance is level using a spirit level. All appliance feet must stand firmly on the ground. Screw the lock nuts tightly against the housing using a WAF 17 wrench.
Familiarising yourself with your appliance en 5 Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured. Maintenance flap for the drain Water inlet hose → Page 15 pump → Page 40 Door...
en Familiarising yourself with your appliance 5.2 Detergent drawer Manual dosing compartment / : Dispenser for fabric softener or detergent : Dispenser for detergent 5.3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status. Programmes Programme selector → Page 30...
first time en Start the first wash cycle or press first time 6 Before using for the to switch off the appliance. → "Basic operation", Page 30 first time Prepare the appliance for use. first time 6.1 Starting an empty wash- ing cycle Your appliance was inspected thor- oughly before leaving the factory.
en Display 7 Display The display shows the current settings, options or relevant information. display Designation More information 0:40 Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining "Ready in" time → "Buttons", Page 23 9,0 kg Recommended The maximum load capacity for the selec- load ted programme in kg.
Page 21
Display en display Designation More information Childproof lock ¡ lights up: The childproof lock is activ- ated. ¡ flashes: The childproof lock is activated and the appliance has been operated. → "Deactivating the childproof lock", Page 32 Energy consump- Energy consumption for the selected pro- tion gramme.
Page 22
en Display display Designation More information Foam detection The appliance has detected too much system foam. Door The door is unlocked and can be opened. ¡ No water pressure. ¡ The water pressure is too low. Detergent drawer The detergent drawer has not been pushed in fully.
Buttons en 8 Buttons The selection of programme settings depends on the programme that is set. You can see the selection options for each programme in the overview for → "Programmes", Page 25. Button Selection More information Start / Reload ¡ Start Start, cancel or pause the pro- gramme.
Page 24
en Buttons Button Selection More information Spin Speed - 1400 Adjust the spin speed or activate Reduction (Rinse Hold). is selected, the water is not drained at the end of the washing cycle and the spin cycle is deactiv- ated.
Page 25
Programmes en 9 Programmes Note: The laundry's care labels provide you with additional information about programme selection. Care symbols on the care labels Programme Description Max. load (kg) Cottons Wash hard-wearing items made from cotton, linen or blended fabrics. Also suitable as a short programme for normally soiled laundry when you activate SpeedPerfect ...
Page 26
en Programmes Programme Description Max. load (kg) ¡ Max. 1400 rpm Delicates / Wash delicate, washable items made from silk, vis- Silk cose and synthetic fabrics. Use a detergent that is suitable for delicates or silk. Note: Wash especially delicate items or items with hooks, eyelets or clips in a mesh laundry bag.
Page 27
Programmes en Programme Description Max. load (kg) Programme setting: ¡ Max. 60 °C ¡ Max. 800 rpm Sportswear Wash sports and leisure items made from synthetic fibres, microfibre or fleece. Use a detergent that is suitable for sports items. Do not use fabric softener. Tip: Use the Easy Care ...
Page 28
en Programmes Programme Description Max. load (kg) / Super Wash items made from cotton, or synthetic or blen- Quick 15'/30' ded fabrics. Short programme for small items of lightly soiled laundry. The programme duration is approx. 30 minutes. If you wish to reduce the programme duration to 15 minutes, activate SpeedPerfect ...
Notes pockets ¡ More detailed instructions for use – Close bed covers and cushion can be found on www.bosch- covers home.com or by scanning the QR – Close all zips, Velcro fasteners, code on the title page of this user hooks and eyes manual.
Note: You can find further information in the digital instruction manual by 13.4 Loading laundry scanning the QR code in the table of contents or on www.bosch- Note: To prevent creasing, take note home.com. of the maximum load for the → "Programmes", Page 25.
operation en To pause the programme, after ap- 13.5 Adding detergent and prox. 10 minutes, press Start / care product Reload. For programmes in which intelligent To resume the programme, after dosing is not possible or desirable, the desired soaking time, press you can add detergent manually.
en Childproof lock 13.10 Resuming the pro- 14 Childproof lock gramme when the pro- Secure your appliance against being gramme status is Rinse operated unintentionally using the Hold controls. Start the Spin programme or se- 14.1 Activating the childproof lect a suitable programme for draining.
Intelligent dosing system en Requirements 15 Intelligent dosing sys- ¡ The laundry is prepared. → "Preparing the laundry", Page 29 ¡ The laundry is sorted. Sorting laun- The optimum quantities of liquid de- ¡ The laundry is placed in the appli- tergent and fabric softener are dis- ance.
en Intelligent dosing system If you want to replace the liquid de- If required, add cleaning aids such tergent or fabric softener in the dis- as stain remover, water softener or penser with another product, clean bleach into the compartment for the detergent drawer beforehand.
Page 35
¡ Wi-Fi is activated on the router. scanning the QR code in the table of ¡ The Wi-Fi basic setting is activated contents or on www.bosch- on the appliance. home.com. → "Activating Wi-Fi on the appli- The Home Connect services are not...
en Home Connect Check whether the appliance is Connect the mobile device to the ‒ within the range of the Wi-Fi HomeConnect Wi-Fi network and home network. enter the Wi-Fi password (key) Reconnect the appliance to the HomeConnect. ‒ Wi-Fi home network with WPS a Your mobile device connects to function.
Home Connect en Press Start / Reload. 16.6 Resetting the appliance a The appliance connects to the network settings Home Connect app. Press and hold Remote Start Once your appliance is displayed for at least 3 seconds. in the Home Connect app, carry Set the programme to position 5.
QR code in the table of Tip: For further information and de- contents or on www.bosch- tails about the availability of Remote home.com. Diagnostics in your country, please visit the service/support section of your local website: www.home-con-...
Cleaning and servicing en Leave the appliance to dry after Remove the pump unit. ▶ every operation with the door open, and leave the detergent drawer to dry. Run the Drum Clean pro- ▶ gramme without laundry and using all-purpose washing powder.
en Cleaning and servicing Clean the pump unit with a damp cloth. Clean the housing of the detergent drawer in the appliance. Clean the detergent drawer and the cover with a soft, damp cloth or hand shower. Push in the detergent drawer. 18.3 Cleaning the drain pump Dry the detergent drawer, cover Clean the drain pump in the event of...
Page 41
Cleaning and servicing en Open and remove the service flap. CAUTION - Risk of scalding! When you wash at high temperat- ures, the detergent solution gets hot. Do not touch the hot detergent ▶ solution. To allow the detergent solution to flow out into the container, remove the sealing cap.
Page 42
en Cleaning and servicing Ensure that both impellers can Cleaning the drain pump turn. Requirement: The drain pump is empty. → Page 40 Since water may remain in the drain pump, unscrew the pump cap carefully. The filter insert in the pump ‒ housing may become stuck due to coarse particles of dirt.
Cleaning and servicing en Insert and close the service flap. 18.4 Cleaning the intake opening in the rubber gasket Regularly check the intake opening in the rubber gasket for any block- ages and clean the intake opening. Open the appliance door. Remove any blockages from the intake opening.
en Troubleshooting 19 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
Page 45
Troubleshooting en Fault Cause and troubleshooting "E:30 / -80" Unapproved extension installed on the water drain hose. Remove any unapproved extensions from the water ▶ hose. Connecting the appliance The pump cap is not fully screwed in. Ensure that the pump cap is screwed in all the way ▶...
Page 46
en Troubleshooting Fault Cause and troubleshooting "E:35 / -10" The appliance is leaking. Turn off the water tap. ▶ Call the after-sales service. ▶ → "Customer Service", Page 56 The detergent drawer has not been pushed in as far as it can go. Push the detergent drawer in as far as it will go.
Page 47
Troubleshooting en Fault Cause and troubleshooting "E:30/-20" Solenoid valve defective. Call the after-sales service. ▶ → "Customer Service", Page 56 Detergent dosage is too high. If you dose manually, reduce the amount of deter- ▶ gent for the next washing cycle with the same load. Additional water is added.
Page 48
en Troubleshooting Fault Cause and troubleshooting The programme does If this display appears again, call customer service. not start. → "Customer Service", Page 56 Note: You can start the washing programme if you de- activate the intelligent dosing system and dose manu- ally. → "Buttons", Page 23 The door cannot ...
Page 49
Troubleshooting en Fault Cause and troubleshooting The water is not drain- Immediate measure: Mix one tablespoon of fabric ▶ ing. softener with 0.5 litres of water and pour the mix- ture into the compartment for manual dosing (not for outdoor clothing, sportswear or items stuffed with down).
Page 50
en Troubleshooting Fault Cause and troubleshooting The programme dura- Note: When loading, where possible, place large and tion changes during small items of laundry together in the drum. Different the wash cycle. sized items of laundry distribute themselves better during the spin cycle. Foam detection system switches on a rinse cycle if foam build-up is too high.
Page 51
Troubleshooting en Fault Cause and troubleshooting High spin speed not Unbalance load detection system is using a reduced reached. spin speed to eliminate an unbalance. Redistribute the laundry in the drum. ▶ Note: Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle.
Page 52
en Troubleshooting Fault Cause and troubleshooting Slurping, rhythmical The drain pump is active, the detergent solution is suction noise. pumped out. Not a fault – normal operating noise. ▶ Creasing. The spin speed is too high. The next time you run a wash cycle, set a lower ▶...
Page 53
Troubleshooting en Fault Cause and troubleshooting Detergent residue on Unsuitable detergent added to the dispenser of the in- the damp washing. telligent dosing system. Check whether the detergent used is suitable. → "Detergents and care products", Page 29 Drain the dispenser. → "Cleaning the detergent drawer", Page 39 Clean the dispenser.
Page 54
en Troubleshooting Fault Cause and troubleshooting Insufficient cleaning. Check whether the detergent used is suitable. → "Detergents and care products", Page 29 Drain the dispenser. → "Cleaning the detergent drawer", Page 39 Clean the dispenser. Refill the dispenser. → "Filling the dispensers", Page 33 HomeConnect is not Different causes are possible.
→ "Installation and connection", 20.1 Removing the appliance Page 12 and Note: More detailed instructions for → "Before using for the first time", use can be found on www.bosch- Page 19. home.com or by scanning the QR code on the title page of this user manual.
en Customer Service 20.4 Disposing of old appli- 21 Customer Service ance If you have any queries on use, are Valuable raw materials can be re- unable to rectify faults on the appli- used by recycling. ance yourself or if your appliance needs to be repaired, contact Cus- WARNING tomer Service.
Page 57
Customer Service en Make a note of your appliance's de- tails and the Customer Service tele- phone number to find them again quickly. 21.2 AQUA-STOP guarantee In addition to warranty claims against the seller under the purchase agree- ment and in addition to our manufac- turer's warranty, we offer compensa- tion under the following conditions.
Page 58
en Consumption values 22 Consumption values The following information is provided in accordance with the EU Ecodesign Regulation. The values given for programs other than the Eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456. The automatic dosing function has been deactivated for this pur- pose.
Page 59
¡ Left-on mode: 0,50 W 24 Declaration of Con- ¡ Time until the formity networked standby mode Robert Bosch Hausgeräte GmbH is set (Wi-Fi): hereby declares that the appliance 5 mins with Home Connect functionality con- ¡ Networked forms to the basic requirements and...
Page 60
Conformity A detailed Declaration of Conformity can be found online at www.bosch- home.co.uk among the additional Only applies to Great Britain documents on the product page for 2.4 GHz band (2400–2483.5 MHz): your appliance. Max. 100 mW 5 GHz band (5150–5350 MHz + 5470–5725 MHz): Max.
Page 64
Expert advice for your Bosch home appliances, help with problems or a repair from Bosch experts. Find out everything about the many ways Bosch can support you: www.bosch-home.com/service Contact data of all countries are listed in the attached service direct- ory.
Need help?
Do you have a question about the WAV28KH1BY and is the answer not in the manual?
Questions and answers