Motorola moto g71 User Manual
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Motorola moto g71 User Manual

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  • Page 1 User Guide...
  • Page 2 © 2022 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.

  • Page 3: Table Of Contents

    moto g Contents Set up phone About your hardware Insert or remove SIM card Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics About your home screen About your lock screen New to Android? If this is your first smartphone...
  • Page 4 moto g Home screen Change wallpaper Customize the app tray Customize your Favorites tray Use widgets, shortcuts, or folders Adjust other home settings Remake your home screen with launchers Lock screen Use a screen saver Use apps About your apps View two apps on screen View notifications About Moto experiences...
  • Page 5 moto g Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time Photos app Share photos and videos Upload photos and videos Contacts, calls, voicemail Contacts Add contacts Edit or delete contacts Star your favorite contacts...
  • Page 6 moto g Control data usage Share your internet connection Connect to VPNs Connected devices Connect with Bluetooth Connect with Wi-Fi Direct Make contactless payments Share or receive with NFC Share files and links with nearby Android phones Transfer files between phone and computer (USB) Cast screen or media to TV Print from your phone About wireless sharing...
  • Page 7 moto g Adjust colors at night Change display style Show apps full screen See Peek Display notifications Change screen timeout Stop automatic rotation Choose color mode Change font and display size Set recording options Set lock screen preferences Accessibility Visual assistance Hearing assistance Use accessibility shortcuts Security...
  • Page 8 moto g viii Open camera with Power button Change System navigation Swipe fingerprint for notifications Turn flashlight on and off Twist phone to open camera Adjust screenshot settings Back up phone Users and guests Share your phone Add, modify, remove users Add or delete guest About phone Record your IMEI number...
  • Page 9 moto g Gmail problems Play Store problems Maintenance procedures Update Android software Reset Wi-Fi, cellular data, and Bluetooth Reset phone Get more help...

  • Page 10: Set Up Phone

    Set up phone About your hardware Hardware diagram Tray for SIM card Earpiece Front camera (Learn more in Camera help.) Microphone Proximity sensor Google Assistant button Volume up/down button Power button...
  • Page 11 Set up phone Macro camera Main camera Ultra-wide and depth camera Flash NFC touchpoint for sharing content paying with your phone Fingerprint sensor Headset jack USB-C port for charging, transferring files, sharing connection with tethered devices. Speaker Care for your phone To clean the screen: •...

  • Page 12: Insert Or Remove Sim Card

    Set up phone Insert or remove SIM card Insert or replace cards Insert the tool into the hole in the tray and gently push to pop it out. Insert or remove the cards as needed. To use one SIM card: Or, to use two SIM cards (dual-SIM models only): To see if your phone supports dual SIMs, go to Settings >...

  • Page 13: Copy Data From Old Phone

    Set up phone Push the tray back into the phone. If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch it to manage dual SIMs. If you see troubleshoot the issue. Note: If you need to activate a SIM, contact your carrier.
  • Page 14 Set up phone When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add account). Copy data from Android phone During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't get copied.

  • Page 15: Manage Dual Sims

    Set up phone • Accounts other than Google accounts • Contacts and calendars for services other than Google (such as WhatsApp) • Ringtones Import contacts from SIM If you have a SIM card with contacts saved on it, you can import them into your Google account. Insert the SIM in your phone.

  • Page 16: Set Up Voicemail

    Set up phone Select a new profile. Follow onscreen instructions to complete setup. To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts: Go to Settings > Network & internet > SIM cards. Touch each preferred SIM and contact option to change.

  • Page 17: Set Up Email

    Set up phone Change any of the options: • To change voicemail service from your provider to another voicemail service or app, touch Service. • To change the number dialed to access voicemail, touch Setup. Set up email Set up personal email You can add multiple email accounts of the following types: •...

  • Page 18: Prepare For Emergencies

    Set up phone Do one of the following: • If this is your first time opening the Gmail app, touch Add another email address. • If you have been using Gmail with another account, touch your profile icon , then touch Add another account.

  • Page 19: Make It Yours

    Set up phone Type the text to display and touch Save. Tip: Don't put your mobile number as contact info on your lock screen unless you can access your voicemail from another device. Send your location to emergency services Not all carriers and countries support this feature. If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you haven't turned off ELS, when you call or text an emergency...
  • Page 20 Set up phone • You can use either the buttons or gestures to move between apps and screens. Choose which System navigation to use. • Assign ringtones photos to friends you call. • Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be interrupted.

  • Page 21: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network...

  • Page 22: About Your Lock Screen

    Learn the basics Customize your home screen Organize it Drag an item to move it to another place on the home screen. apps folders as needed. Change how you get around You can replace the navigation bar with the navigation icons.
  • Page 23 Learn the basics • Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking. You can customize your lock screen to add a message and control which notifications appear.

  • Page 24: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...

  • Page 25: If You Had An Iphone

    Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.

  • Page 26: About Your Google Account

    Learn the basics : New to Android? • Your old phone showed all apps on your home screen. With your new phone, you can put shortcuts your most important apps on your home screen for easy access. Or, find your full list by swiping up from your...

  • Page 27: Status Bar Icons

    Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
  • Page 28 Learn the basics : New to Android? Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
  • Page 29 Learn the basics : New to Android? Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download from Play Store. Email and calendar sync in progress. Upload complete.
  • Page 30 Learn the basics : New to Android? Battery charging. Battery low. Overcharge protection is limiting battery to 80%. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail.

  • Page 31: Phone Terms You Should Know

    Learn the basics : New to Android? Screen recording in process. Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
  • Page 32 Learn the basics : New to Android? notification An alert from your phone or an app on your phone. Your phone displays icons in the status bar to notify you of new messages, calendar events and alarms. Icons can also indicate ongoing status, such as connection to a Wi‑Fi network.

  • Page 33: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.

  • Page 34: Move Between Apps And Screens

    Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.

  • Page 35: Use Quick Settings

    Learn the basics : Get around on your phone Use 3-button navigation Use these icons to move between screens and apps if you chose 3-button navigation. takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps.
  • Page 36 Learn the basics : Get around on your phone Do Not Disturb Flashlight Wi-Fi calling Dolby Atmos Auto-rotate GIF maker Battery Saver Mobile data Airplane mode...
  • Page 37 Learn the basics : Get around on your phone Screen Cast Screen Record Nearby Share Data Saver. Appears after you turn on Data Saver the first time. Night Light. Bedtime mode System update Wi-Fi hotspot. Appears after you turn on hotspot the first time. You can also slide to adjust screen brightness.

  • Page 38: Turn Screen Off And On

    Learn the basics : Get around on your phone Open all settings To open the full list of all settings: • Open quick settings and touch • open Settings app. Tip: You can search the Settings app to find what you need quickly. Just touch at the top of the app and type your search term.
  • Page 39 Learn the basics : Get around on your phone When your screen is off, battery-friendly Peek Display notifications fade in and out, showing only notifications delivered since the screen was last on.

  • Page 40: Capture Your Screen

    Learn the basics : Capture your screen Take screenshots Take a screenshot Do one of the following: • Touch & hold three fingers on the screen. (If this doesn't work, turn Three finger screenshot on.) • Drag from the bottom of the screen and hold to see recent apps, then touch Screenshot. •...

  • Page 41: Record Your Screen

    Learn the basics : Capture your screen If you touched , use these icons to edit: Icon Meaning Crop. To switch between standard, circular, or freeform, touch again. Draw. To change color or thickness, touch again. Highlight. To change color or thickness, touch again.
  • Page 42 Learn the basics : Capture your screen To start recording: • Open quick settings and touch • If you're playing a game and Moto Gametime is on, touch > Touch Start to open the recorder and see a 3-second countdown before recording. Tip: To adjust options before recording, touch the countdown timer and make changes.

  • Page 43: Create Gifs

    Learn the basics : Capture your screen Video To include a selfie video in the corner, touch To turn the selfie video off, touch Other options You can adjust more options, like frames per second or screen touches, in phone Settings. Learn more.

  • Page 44: Discover Useful Tools

    Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.

  • Page 45: Get Directions To A Location

    Learn the basics : Discover useful tools Fix a problem If Google Assistant isn't recognizing your voice: Battery Saver If it's on, you need to get your assistant's attention by touch instead of voice, or turn off Battery Saver. If it's off, then follow the remaining steps. Open the Google app.

  • Page 46: Use Clock And Weather Widget

    Learn the basics : Discover useful tools Use clock and weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather. Touch & hold the home screen. Touch Widgets.
  • Page 47 Learn the basics : Discover useful tools Do one of the following: • If you haven't added locations yet, touch Add cities. • Or, touch the current temperature, then touch Touch Add new location. Enter a city name or ZIP code, then touch Touch the city to add.

  • Page 48: Manage Time Spent On Your Phone

    Learn the basics : Discover useful tools Manage time spent on your phone Set up Digital Wellbeing You can get info about how you spend time on your phone, like how often you unlock it and how long you use each app. Then use that info to improve your digital habits. The first time you use this feature: Go to Settings...
  • Page 49 Learn the basics : Discover useful tools Pause distracting apps to focus Use Focus mode to pause selected apps for fewer distractions. Go to Settings > Digital Wellbeing & parental controls > Focus mode. Choose which apps you want to pause. Do one of the following: •...
  • Page 50 Learn the basics : Discover useful tools Use parental controls You can: • Control your child’s access to devices and apps • Control location settings and view the location of your child’s supervised device • Set daily usage limits, monitor app usage, and remotely lock supervised devices •...

  • Page 51: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 52: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 53: Use Voice Typing

    Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...

  • Page 54: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Set the wallpaper Touch & hold a blank area on your home screen, then touch Wallpapers. Touch a wallpaper or photo to use. Touch or Set wallpaper.

  • Page 55: Customize Your Favorites Tray

    Personalize your phone : Home screen If you’re using the app tray You can make these customizations in Home settings: • Turn on/off suggested apps at the top of the list and bottom of the home screen. • If you don’t want the app’s icon added to your home screen when you install a new app, turn Add app icons to Home screen off .
  • Page 56 Personalize your phone : Home screen Touch Widgets. Widgets are listed under their related apps. Touch & hold a widget to add it. Adjust widget's size You can make some widgets larger to view more content: Touch & hold the widget until it's highlighted. Release it to see an outline.
  • Page 57 Personalize your phone : Home screen • New incognito tab Chrome • New tab • New reminder Calendar • New event • New task • Open most recent conversation Messages • New conversation • Start screen saver Clock • Start stopwatch •...
  • Page 58 Personalize your phone : Home screen To create a folder on your home screen: Touch & hold an app shortcut on your home screen. Drag it onto another to group them together, then release when you see a frame around them. To name the folder, touch to open it, touch Edit Name, and type a new name.

  • Page 59: Adjust Other Home Settings

    Personalize your phone : Home screen Drag it to Remove. For app tray folders, touch Delete. App icons on the home screen are shortcuts to installed apps found in the tray. Removing an app shortcut from the home screen doesn't uninstall the app. Learn how to uninstall apps.

  • Page 60: Remake Your Home Screen With Launchers

    Personalize your phone : Home screen Allow or prevent home screen rotation quick settings, when you turn Auto-rotate on, apps rotate when you turn your phone. If desired, you can keep your home screen from rotating while other apps auto-rotate: Touch &...

  • Page 61: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 62: Use Apps

    Use apps About your apps Open an app Swipe up from the bottom of your home screen to open the tray, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them.
  • Page 63 Use apps Docs Create, edit, and collaborate with others on documents. Dolby Atmos Optimize and adjust audio for your phone’s speaker and any connected listening device. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations.
  • Page 64 Set up and control your Google Home and Chromecast devices, and other home products like lights, cameras, and thermostats. Interactive Provides access to Motorola's interactive wallpapers, hosted on the cloud so wallpapers they don't take up space on your phone until you download them.
  • Page 65 Use apps News See headlines, weather, and information on your favorite topics and locations. Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device.
  • Page 66 Use apps YT Music Stream your favorite albums, singles, and live performances, and get recommendations for new music. Get more apps You can download free and paid apps from Play Store. Tip: Swipe up from the bottom of the home screen and touch Search apps.

  • Page 67: View Two Apps On Screen

    Use apps Do one of the following: • To remove one app, swipe up to remove it from the list. • To remove all apps, swipe right to the end of the list and touch Clear all. Tips for using apps •...

  • Page 68: View Notifications

    Use apps Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps, too. When you’re playing a video or navigating with Maps, go to the home screen or app you want to use. The video (or navigation) shrinks.
  • Page 69 Use apps Some important notifications pop up briefly over your current app so that you can take action. For example, a notification for an incoming call might appear while you're watching a video, so that you can answer or dismiss the call. If an app icon has a notification dot, you can touch &...

  • Page 70: About Moto Experiences

    Silent instead of Default. About Moto experiences The Moto app provides experiences to help you get the most from your Motorola phone. You can turn these features on or off with the app or in Settings. Turn gestures on/off Perform everyday tasks with quick motions.

  • Page 71: Focus On Gaming

    Use apps Focus on gaming Find your games and gaming tools in one place Open Games app and then: • To play a game, touch • If you don't have any games yet, touch Download and choose one from Play Store. •...
  • Page 72 Use apps Do one of the following: • To touch , select Tap the icon. • To swipe right, select Swipe right from the edge. • To swipe without showing , select Swipe right from the edge, then touch and turn Show visual hint off To reposition , just drag it to the top, middle, bottom, or opposite side of the screen.
  • Page 73 Use apps To disable all gestures (system navigation, swiping for quick settings, and gestures like flashlight) during your game, open the sidebar and touch to turn Locked mode on Turn off individual gestures During a game, open the sidebar and touch Touch Block Gestures and turn on the gestures you want to block.
  • Page 74 Use apps To record your screen, touch Learn more. To take a screenshot, touch To share it, touch...

  • Page 75: Manage Your Apps

    Use apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
  • Page 76 Use apps : Manage your apps Touch your profile icon > Settings. Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app.

  • Page 77: Manage Or Delete Apps

    Use apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features.
  • Page 78 Use apps : Manage your apps Or, hold the Power button for about 30 seconds, or until your phone restarts. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages.

  • Page 79: Protect Against Harmful Apps

    Use apps : Manage your apps • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges.
  • Page 80 Use apps : Manage your apps If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps.

  • Page 81: Search And Browse

    Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Press the Google Assistant...

  • Page 82: Search Your Phone

    Use apps : Search and browse In the list of results: • Review results, then touch a selection to view it or take the suggested action. • To crop the area of your search for more accurate results, adjust the frame corners. You can also use Google Lens on captured photos and screenshots.

  • Page 83: Browse Websites

    Use apps : Search and browse Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
  • Page 84 Use apps : Search and browse To return to the previous page touch To learn more about browsing or managing bookmarks, open Chrome and touch > Help & Feedback. Open and switch browser tabs In the Chrome app: • To switch tabs, touch the switcher icon •...

  • Page 85: Text Messaging

    Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
  • Page 86 Use apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number.
  • Page 87 Use apps : Text messaging Turn on Get SMS delivery reports. Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it. Open the message list and touch the conversation marked Draft.

  • Page 88: Add Attachments

    Use apps : Text messaging Add attachments Attach files to text message You can attach saved pictures and videos, or take one right from your message that has an optimized, reduced file size. Open Messages app. Compose a reply or a message.

  • Page 89: Save Attachments From Text Message

    Use apps : Text messaging Save attachments from text message If you received an attachment to a text message, you can save it on your phone. In the message, just touch & hold the attachment, then touch to save it. If you don't see , touch the attachment to open it, then look for save options.

  • Page 90: Change Text Message Reply To Incoming Calls

    Use apps : Text messaging Touch Notifications and turn notifications on or off, change the sound, and add or remove vibration. If you use a different messaging app: Touch & hold the app's icon. Touch App info > Notifications. Make changes. Tip: In your phone settings, you can prevent interruptions by restricting text message notifications...
  • Page 91 Use apps : Text messaging See and send messages When you have unread messages, you'll see a red notification and number of unread messages in the browser tab on your computer. To send messages from your computer, your phone must be on and connected to the internet. Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer.

  • Page 92: Email

    Use apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 93: View Email Attachments

    Use apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 94: Preview Inboxes From Home Screen

    Use apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
  • Page 95 Use apps : Email Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 96: Calendar App

    Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.

  • Page 97: Create And Manage Events

    Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
  • Page 98 Use apps : Calendar app Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 99: Clock App

    Use apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...

  • Page 100: Set Date And Time

    Use apps : Clock app Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. •...
  • Page 101 Use apps : Clock app To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format • To use the time format of your current location, turn Use locale default on •...

  • Page 102: Photos App

    Use apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 103 Use apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch . (Swipe up if you don't see View your backed up photos and videos From your phone, open the Photos app.

  • Page 104: Contacts, Calls, Voicemail Contacts

    Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 105: Edit Or Delete Contacts

    Contacts, calls, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...

  • Page 106: Star Your Favorite Contacts

    Contacts, calls, voicemail : Contacts In your contact list, touch & hold the first contact. Touch the other contacts to delete. Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app.

  • Page 107: Share Contacts

    Contacts, calls, voicemail : Contacts • To narrow which contacts are shown from your account, touch > Customize view. In the Phone app, use the tab to see only contacts you call frequently or have starred as favorites. To remove contacts from this tab, touch & hold the contact, then touch Share contacts Ways to share contacts You can share...

  • Page 108: Phone Calls

    Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 109: Make Calls

    Contacts, calls, voicemail : Phone calls • Divert the call to voicemail. On the Incoming call screen, touch Decline. Or, on the lock screen, press the Power button. You can also automatically divert all calls from a specified number to voicemail. •...
  • Page 110 Contacts, calls, voicemail : Phone calls In the Phone app, you can place calls in several ways. Do this Dial a number Touch , enter a number and touch . If you enter a wrong number, touch Dial by voice Touch and say a name or number.

  • Page 111: During A Call

    Contacts, calls, voicemail : Phone calls Fix a problem To change your caller ID information seen by people receiving your calls, contact your carrier. If you’re having other problems, try these troubleshooting steps. During a call Adjust sound during call While listening, you can: •...

  • Page 112: Make Video Calls

    Contacts, calls, voicemail : Phone calls Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo. Android users can get it from Play Store, and iPhone users can download it from the iTunes App Store. The video calls are secure and can’t be seen by others.

  • Page 113: Block Calls And Texts

    Contacts, calls, voicemail : Phone calls When connected to a Wi-Fi network, your phone automatically switches between cellular and Wi-Fi networks for calls and texts based on the signal strengths. Turn Wi-Fi calling on or off If your carrier supports Wi-Fi calling, you need to turn it on. Go to Settings >...
  • Page 114 Contacts, calls, voicemail : Phone calls Touch Block. From the Messages app: Touch & hold the conversation thread from the number to block. Touch If you don’t want to report the call as spam to Google, remove the checkmark. Touch OK. Block calls from unidentified callers Open Phone app.

  • Page 115: Turn Call Waiting On And Off

    Contacts, calls, voicemail : Phone calls • Your phone may need to send information about your calls to Google. • It doesn’t control whether your number shows when you make calls. If you don't want Google to identify spam callers, touch >...
  • Page 116 Contacts, calls, voicemail : Phone calls You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch To see only your missed calls: Touch Touch >...

  • Page 117: Make Emergency Call From Locked Phone

    Contacts, calls, voicemail : Phone calls Touch Touch Touch & hold the number. Touch To delete all calls: Touch Touch > Call history. Touch > Clear call history. Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in the US or 112 in Europe).

  • Page 118: Voicemail

    Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 119: Send All Calls From Contact To Voicemail

    Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 120: Music

    Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.

  • Page 121: Listen To Music

    Music Record current station On the tab, touch to start recording. To stop recording, touch If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch >...

  • Page 122: Transfer Music Files

    Music To switch tracks when the screen is off: • For the next track, press & hold the Volume up button. • For the previous track, press & hold the Volume down button. If this restarts the current track, press Volume down again.

  • Page 123: Connect A Midi Device

    Music Connect a MIDI device To connect a MIDI device: Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed).

  • Page 124: Settings Network And Internet

    Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar.

  • Page 125: Use Airplane Mode

    Settings : Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.
  • Page 126 Settings : Network and internet When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network. Cellular data must be ON if you want to: • Receive or send multi-media messages •...

  • Page 127: Share Your Internet Connection

    Settings : Network and internet Restrict for specific apps indefinitely Go to Settings > Network & internet > Mobile network. Or, in quick settings, touch & hold If you're using two SIMs, touch the SIM name. Touch App data usage. Touch an app, then turn Background data off Dual SIMs If your phone has two SIMs, cellular data is active on only one SIM at a time.
  • Page 128 Settings : Network and internet Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge. Using the hotspot really drains the battery! When your hotspot is active, you'll see in the status bar.
  • Page 129 Settings : Network and internet Get the MAC addresses of the devices you want to allow to connect. (Connect devices to the hotspot normally, then go to Manage devices, and touch the name of each connected device to view its MAC address.) Touch Manage allowed devices >...

  • Page 130: Connect To Vpns

    Settings : Network and internet Turn on Bluetooth tethering to start the connection. You'll see in your notifications. To stop the connection, touch the notification and turn off Bluetooth tethering. Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall.

  • Page 131: Connected Devices

    Settings : Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch to switch it on/off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 132 Settings : Connected devices • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: Go to Settings >...

  • Page 133: Connect With Wi-Fi Direct

    Settings : Connected devices Qualcomm aptX is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries.

  • Page 134: Share Or Receive With Nfc

    Settings : Connected devices Make a payment Make sure NFC is on and that the terminal has this symbol: Unlock your phone and touch its back to the terminal. Your payment app might require you to open the app and enter a PIN before touching your phone to the terminal.

  • Page 135: Share Files And Links With Nearby Android Phones

    Settings : Connected devices Enable NFC icon in status bar To know whether NFC is on by glancing at your status bar: Go to Settings > Connected devices. Turn NFC icon on When NFC is on, you'll see in your status bar.

  • Page 136: Transfer Files Between Phone And Computer (Usb)

    Settings : Connected devices Get content from someone When someone shares content with you, you’ll get a notification: • If needed, touch the notification to make your phone visible. • If you're prompted to turn on Nearby Share, Bluetooth, or Location, touch Turn on. To get the content, touch Accept.
  • Page 137 Settings : Connected devices • Any type of file • Only photos and videos Connect phone to transfer files With the phone and computer turned on, connect the phone and computer with a USB cable. Unlock the phone. Change the USB connection type to allow file transfers: Swipe down from the top of your home screen and touch the Charging this device via USB notification.

  • Page 138: Cast Screen Or Media To Tv

    Settings : Connected devices • Notifications: Sound files for notifications • Alarms: Sound files for alarms Fix a problem If you’re having problems, try these troubleshooting steps. Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: •...
  • Page 139 Settings : Connected devices To stop casting: • In the app that's casting, touch and touch the option to disconnect. • From the notification, touch Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play media from your phone.

  • Page 140: Print From Your Phone

    Settings : Connected devices Print from your phone Set up: Wi-Fi or Wi-Fi Direct To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.
  • Page 141 Settings : Connected devices When sharing photos and videos When deciding how to share your photos or videos, consider these factors: • Resolution (high versus low) of the photo or video; high resolution uses more data • Number of photos to share (one photo or a few or an entire vacation album) •...
  • Page 142 Settings : Connected devices • Sharing one or a few photos • Sharing with a friend or group Things to consider: • Some email providers limit attachment sizes. For large files, upload the file to a cloud storage and email the link instead of the file. •...
  • Page 143 Settings : Connected devices • Your phone must be paired and connected with another device.

  • Page 144: Apps & Notifications

    Settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 145: View Notification History

    Settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 146 Settings : Apps & notifications Silence an app's notifications If you want an app's notifications to be less intrusive, you can categorize them: • Default: You'll hear a sound and feel vibration (if on), get a message on your lock screen, and can see the app's icon in your status bar.
  • Page 147 Settings : Apps & notifications Touch & hold the app icon. Touch > Notifications. Touch the category for enabled notifications, then touch Advanced > Sound and select a unique ringtone, or set it to none. If an app's notifications are silent but you want to hear them: Touch &...
  • Page 148 Settings : Apps & notifications Go to Settings > Apps & notifications > Notifications. Touch Advanced. Turn Notification dot on app icon on or off To turn dots off for one app: Touch & hold the app icon. Touch > Notifications. Touch Advanced.

  • Page 149: Battery

    Settings : Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.
  • Page 150 Settings : Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge.

  • Page 151: Prevent Overcharging

    Settings : Battery Prevent overcharging Leaving your phone plugged into a charger can lead to overcharging, which over time shortens your battery’s life. Overcharge protection keeps your battery healthy by limiting its charge to 80% if it’s been plugged in for three days. When Overcharge protection is limiting your charge, you'll see in the status...

  • Page 152: Show Battery Percentage In Status Bar

    Settings : Battery To turn off automatically when your battery reaches 90%: Open quick settings, then touch & hold Touch Battery Saver. Make sure Turn off when charged is on Show battery percentage in status bar To show the percentage of battery power remaining in the status bar: Go to Settings >...

  • Page 153: Storage

    Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.

  • Page 154: Find Downloaded Files

    Settings : Storage Touch Browse. Touch a category (apps, images, videos, etc.) to view that type of item. Do any of the following: • To uninstall apps, touch the app's name, then touch Uninstall. • To clear an app's cache, touch the app's name, then touch Storage & cache > Clear cache. •...

  • Page 155: Recover Recently Deleted Files

    Settings : Storage Recover recently deleted files You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible. The more you use the phone, the more likely the file will be overwritten with new data. Search for “file recovery”...

  • Page 156: Scan Documents And Make Copies

    Settings : Storage Adjust back up settings Open Photos app. Touch your profile icon > Photos settings > Back up & sync. Adjust settings as needed: • To choose high quality or original size for uploads, touch Upload size. • To back up items in your Download, Screenshots, and third-party app folders, touch Back up device folders.
  • Page 157 Settings : Storage Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to rotate the image. • Touch to reset the scanner (deletes current unsaved scan). • Touch to rename, and adjust image and PDF settings. When you've finished scanning, touch Save.

  • Page 158: Sound & Vibration

    Settings : Sound & vibration Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
  • Page 159 Settings : Sound & vibration View and remove automatically muted apps Go to Settings > Sound & vibration > Multi-volume. Touch Auto mute to see the list of muted apps. To remove an app from the list, just unmute it in the app. If you don’t want your phone to learn your usage patterns and automatically mute apps, go to Settings >...

  • Page 160: Set Ringtones

    Settings : Sound & vibration Set ringtones Change default call ringtone Go to Settings > Sound & vibration. Touch Advanced > Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 161: Enhance Sound

    Settings : Sound & vibration Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.

  • Page 162: Avoid Interruptions With Do Not Disturb

    Settings : Sound & vibration To turn it off when you're listening through the loudspeaker: Go to Settings > Sound & vibration > Dolby Atmos. Touch > About. Tap the image three times to add the on/off switch. Turn it off Avoid interruptions with Do Not Disturb Quickly turn Do Not Disturb on or off When you're busy, use Do Not Disturb to mute sounds, stop vibration, and block notifications.
  • Page 163 Settings : Sound & vibration Go to Settings > Sound & vibration > Do Not Disturb. Or, in quick settings, touch & hold Touch People. Choose what and who to allow. • Conversations: Allow all or priority conversations, or allow none. Touch to make selections. •...
  • Page 164 Settings : Sound & vibration Silence on schedule You can create a schedule for when your phone should automatically switch into and out of Do Not Disturb mode. Open quick settings, then touch & hold Touch Schedules. Use rules to set the schedule: •...

  • Page 165: Stop Phone From Speaking

    Settings : Sound & vibration Stop phone from speaking Silence replies to voice commands Some voice commands (like “What's up?” and “What is the current weather?”) cause Google Assistant to speak in response. To quickly silence a voice command response, touch To have your phone show responses to voice commands on screen and only speak them when you’re wearing headphones or a Bluetooth headset: Open...

  • Page 166: Display

    Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...

  • Page 167: Change Display Style

    Settings : Display Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. To adjust filter intensity, open quick settings, touch &...

  • Page 168: Show Apps Full Screen

    Settings : Display Go to Settings > Display > Styles. Touch a theme and touch Apply. You can also change the size of the text or other items on your screen. Show apps full screen By default, apps avoid the banded area across the front camera, but you can set your apps to use full screen and stretch across the entire display.
  • Page 169 Settings : Display These notifications aren't displayed: • When the phone is in your pocket or purse • When the phone is lying face down • When you are on a call • When Do Not Disturb is on Respond to Peek Display notifications Check for notifications If you haven’t seen activity for a while, to wake your phone, bump it.

  • Page 170: Change Screen Timeout

    Settings : Display Touch Settings and do any of the following: • To change the style of the clock on the notifications screen, touch Clock, select the type, then touch Customize for more options. • To see a black background for these notifications instead of an animated one that fades in and out, turn Animated background off •...

  • Page 171: Stop Automatic Rotation

    Settings : Display Touch Attentive Display and turn the feature on or off. Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off. In this mode, you can manually rotate the current app. Turn your phone the direction you want, then touch in the corner.

  • Page 172: Set Recording Options

    Settings : Display Do any of the following: • To adjust the size of text on the screen, touch Font size, then drag the slider to the size you want. • To adjust the size of icons and other screen elements, touch Display size, then drag the slider to the size you want.
  • Page 173 Settings : Display Tip: Don't put your mobile number as contact info on your lock screen unless you can access your voicemail from another device. Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password.

  • Page 174: Visual Assistance

    Settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Choose an option. How you see colors Option to choose It’s difficult to tell violet from blue. Yellow and green appear redder. Deuteranomaly (red-green) Colors aren’t bright.
  • Page 175 Settings : Accessibility Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.

  • Page 176: Hearing Assistance

    Settings : Accessibility • Drag status bar down. Your phone speaks all of the notifications. • Open a message, file, or book. Your phone reads the text out loud. Change readout volume • Press a Volume button to open volume settings, then use the slider to adjust the level.
  • Page 177 Settings : Accessibility You can hide or show: • Profanity • Sound labels (laughter, applause, music) • Caption icon in volume controls Go to Settings > Accessibility > Advanced > Live Caption. Turn settings on or off Turn on video captions Go to Settings >...

  • Page 178: Use Accessibility Shortcuts

    Settings : Accessibility Touch the real-time text option and turn it on or select when you want it to appear. To make a call with RTT: Touch Call the number. While the phone rings, the other person's screen displays an RTT indicator. After the other person answers, enter a message in the text field.
  • Page 179 Settings : Accessibility Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between tools. Choose an option from the menu. If you're using 3-button navigation:...

  • Page 180: Security

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 181: Protect Against Harmful Apps

    Settings : Security Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.

  • Page 182: Lock And Unlock Phone

    Settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 183: Adjust Lock Options

    Settings : Security : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.

  • Page 184: Unlock With Trusted Devices

    Settings : Security : Lock and unlock phone Touch Turn Make pattern visible off Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.

  • Page 185: Unlock With Your Face

    Settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...

  • Page 186: Unlock At Trusted Places

    Settings : Security : Lock and unlock phone Fix a problem If you're having trouble getting the phone to recognize your face: Go to Settings > Security > Face Unlock. Unlock your phone, then touch Redo face scan. Follow the onscreen instructions. Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or...

  • Page 187: Keep Phone Unlocked While It's On You

    Settings : Security : Lock and unlock phone Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps. •...
  • Page 188 Settings : Security : Lock and unlock phone Touch Add fingerprint. Use the fingerprint sensor to scan another fingerprint. Rename each fingerprint. Touch the current name, type a name, and touch OK. Remove a fingerprint Go to Settings > Security. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity.

  • Page 189: Pin An App Screen

    Settings : Security : Lock and unlock phone • Injured If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add fingerprints for your other fingers and use them until healed. Problem: Fingerprint option disappeared from Security menu. After each troubleshooting step, check to see if your issue is fixed.

  • Page 190: Lock Sim Card

    Settings : Security Lock SIM card Set up SIM lock This feature is not available in all countries. Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.

  • Page 191: Location

    Settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
  • Page 192 Settings : Location Fix a problem Problem: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.

  • Page 193: Accounts

    Settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 194: Change Name & Info In Your Google Account

    Settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...

  • Page 195: Control What Info Google Collects

    Settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
  • Page 196 Settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...

  • Page 197: System

    Settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.

  • Page 198: Use Multiple Languages

    Settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing. Turn Enable glide typing off Limit or turn off suggestions On the keyboard, touch...

  • Page 199: Open Apps Faster

    Settings : System : Languages & input On the keyboard, touch Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Open apps faster With artificial intelligence (AI), your phone learns which apps you use most, then manages memory more efficiently so they open faster.

  • Page 200: Gestures

    Settings : System : Gestures Open camera with Power button You can customize the Power button so that pressing it twice opens your camera. Go to Settings > System > Gestures. Touch Quickly open camera and turn it on Change System navigation You can select which navigation option to use for moving between apps and screens.

  • Page 201: Twist Phone To Open Camera

    Settings : System : Gestures To control the chop gesture: Go to Settings > System > Gestures. open the Moto app and touch > Gestures. Touch Fast flashlight and turn it on or off. Twist phone to open camera Open your camera instantly from any screen, even your lock screen, with Quick capture. Twist your phone twice like this: Your viewfinder opens, and you’re ready to shoot.

  • Page 202: Back Up Phone

    Settings : System Back up phone Back up to Google You can automatically back up the following items to your Google account: • Apps and app data • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) •...

  • Page 203: Users And Guests

    Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 204: Add, Modify, Remove Users

    Settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 205: Add Or Delete Guest

    Settings : System : Users and guests If you're the owner: Go to Settings > System > Advanced > Multiple users. Or from quick settings, touch > More settings. Touch the user's name. Touch Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone.

  • Page 206: About Phone

    Settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 207: Fix Issues

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 208: Phone Won't Turn On

    Fix issues : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone. •...

  • Page 209: Screen Is Frozen Or Won't Respond

    Fix issues : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.

  • Page 210: Screen Displays Wrong Colors

    Fix issues : Hardware issues Screen displays wrong colors Everything is grayscale, black and white Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Off. Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Tones, hues are different or missing •...

  • Page 211: Call And Sim Issues

    Fix issues : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...

  • Page 212: Problems During Calls

    Fix issues : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.
  • Page 213 Fix issues : Call and SIM issues Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on.
  • Page 214 Fix issues : Call and SIM issues Turn off Voice Match. Open the Google app. Touch your profile icon > Settings > Voice > Voice Match. Turn Hey Google off Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”.

  • Page 215: Battery Issues

    Fix issues : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.

  • Page 216: Battery Drains Too Fast

    Fix issues : Battery issues Battery drains too fast Battery life varies The way you use your phone can really affect how long you can go before recharging your battery. Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to day, depending on what you're doing.

  • Page 217: Bluetooth, Wi-Fi, Usb Issues

    Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 218 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 219: Wi-Fi Problems

    Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 220: Can't Transfer Files Or Connect To Computer

    Fix issues : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
  • Page 221 Fix issues : Bluetooth, Wi-Fi, USB issues To test the USB port on your computer, connect a different device to your computer.

  • Page 222: Account And Sign-In Issues

    Fix issues : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 223 Fix issues : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 224: App Issues

    Fix issues : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.

  • Page 225: Camera Problems

    Fix issues : App issues Clear the app's cache. Go to the developer’s website for support. Open the Play Store app. Touch your profile icon > My apps & games. Touch the app and swipe down to see a link to the website. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.

  • Page 226: Messaging Problems

    Fix issues : App issues Error: Camera busy This error can occur if you use the camera in one app and then switch to another app that requires permission to access the camera. After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again.

  • Page 227: Gmail Problems

    Fix issues : App issues If you're using a 3rd party launcher, try switching back to the Moto launcher. If this fixes the issue, then find an alternative launcher to use. Can't send or receive messages Change your preferred network to Global. (Not all carriers support this feature.) If you recently switched from iPhone and are having trouble sending messages to or receiving them from an iPhone, your phone number may still be associated with iMessage.

  • Page 228: Play Store Problems

    Fix issues : App issues Play Store problems For help with Play Store, read Google's troubleshooting information.

  • Page 229: Maintenance Procedures

    Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...

  • Page 230: Reset Phone

    Fix issues : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings. If you're using dual SIMs, select the SIM to reset for mobile data settings.

  • Page 231: Get More Help

    Fix issues : Maintenance procedures If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
  • Page 232 Fix issues : Maintenance procedures Learn to use an app Open the app and touch or > Help. Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

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