Page 1 User Guide...
Page 2 © 2021 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Page 3: Table Of Contents
Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics About your home screen...
Page 4 Home screen Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Adjust other home settings Remake your home screen with launchers Lock screen Use a screen saver Sounds Set ringtones...
Page 5 Email Read, send, manage emails View email attachments Preview inboxes from home screen Add email signature Control email notifications Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app...
Page 6 Listen to music Transfer music files Connect a MIDI device Battery Charge phone Extend battery life Use Battery Saver mode Show battery percentage in status bar Storage About storage options Manage phone storage Manage SD card Find downloaded files...
Page 7 Change display style Show apps full screen See Peek Display notifications Change screen timeout Stop automatic rotation Choose color mode Change font and display size Set recording options Set lock screen preferences Location Use location services Security...
Page 8 Change System navigation Swipe fingerprint for notifications Turn flashlight on and off Twist phone to open camera Adjust screenshot settings Back up phone Users and guests Share your phone Add, modify, remove users Add or delete guest...
Page 9 Gmail problems Play Store problems Maintenance procedures Update Android software Reset Wi-Fi, cellular data, and Bluetooth Reset phone Get more help...
Page 10: Set Up Phone
Set up phone About your hardware Hardware diagram Tray for SIM and SD card Front camera (Learn more in Camera help.) Proximity and ambient light sensors Earpiece Microphone Sign of life LED (Lights up when charging if battery is too low to power the screen.) Volume up/down button Power button...
Page 11 Set up phone Laser autofocus Macro camera Main camera Action camera Flash Fingerprint sensor Headset jack USB-C port for charging, transferring files, sharing connection with tethered devices. Microphone Speaker 11. Stylus Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
Page 12: Insert And Remove Sim And Sd Cards
Set up phone Prevent water damage Mobile phones marketed as water repellent are not waterproof. Avoid prolonged exposure to water, and do not submerge in water. If your phone is exposed to water, dry your phone and ports with a soft, clean cloth. Water damage is not covered by your warranty.
Page 13: Copy Data From Old Phone
Set up phone Insert or remove the cards as needed. Push the tray back into the phone. Note: If you need to activate a SIM, contact your carrier. Fix a problem Select a problem to see troubleshooting steps. SIM card SIM not recognized Can’t make calls Can't answer calls...
Page 14 Set up phone • Calendar will back up to Calendar. Charge both phones and connect them to a Wi-Fi network. To ensure you don’t miss any messages or calls, on your iPhone: Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister your phone.)
Page 15: Set Up Voicemail
Set up phone • Google accounts • Contacts stored on your phone or SIM card • Text messages • Multimedia attachments in messages • Most phone settings • Wallpaper • Call history You’ll see these when you sign in to your Google account on your new phone. What won't copy: •...
Page 16: Set Up Email
Set up phone Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for instructions. Change voicemail options Touch > > Settings. (If you don't see , swipe down on the screen.) Touch Voicemail. Touch Advanced Settings. Change any of the options: •...
Page 17: Prepare For Emergencies
Set up phone • Server name • Security type/SSL settings • Client certificate requirement To set up corporate email: Open the Gmail app. Do one of the following: • If this is your first time opening the Gmail app, touch Add another email address. •...
Page 18: Make It Yours
Set up phone Touch Emergency information twice. Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone: Go to Settings > Display > Advanced > Lock screen. Touch Add text on lock screen.
Page 19 Set up phone Personalize your phone • Set the wallpaper. • Add apps to your home screen. • Adjust screen settings, like style (font size, color scheme), rotation settings, and dark background. • You can use either the buttons or gestures to move between apps and screens. Choose which System navigation to use.
Page 20: Learn The Basics
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network...
Page 21: About Your Lock Screen
Learn the basics Add/remove screens You can add more home screens to the right. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new screen. To remove a home screen, drag all apps, shortcuts, widgets, and folders off the screen. After you remove the last item, the home screen will be removed.
Page 22: Use The Stylus
Learn the basics • Make an emergency call. • View and respond to notifications. Double touch one to open it. • Open your quick settings. Swipe down from top of screen. • Start a voice command. Swipe up diagonally from either bottom corner. •...
Page 23 Learn the basics Write text in apps using stylus In any app where you would type, you can write by hand with your stylus and convert it to keyboard text. To write by hand: To open the keyboard, touch a text field where you want the cursor. To switch to the handwriting keyboard, touch In the text entry box, start writing with your stylus (or finger) and watch the text appear at the cursor.
Page 24 Learn the basics To switch tools, touch an icon. Touch it again to adjust related options, like stroke thickness, color, pattern, or eraser size. Icon Meaning Brush Highlighter Chalk Eraser Add elements and backgrounds Icon Meaning Text/handwriting Add existing or new photo Background (Touch twice to see options.) Edit •...
Page 25: What's New In Android 11
To erase with your finger and use the stylus only to write or draw, touch twice to open eraser options, then turn Finger eraser on Buy a replacement stylus Buy a replacement or spare stylus at motorola.com. Tip: Use the Removal reminder setting to keep track of your stylus.
Page 26 Learn the basics • You can now hide Silent notifications from the unexpanded status bar view, and see them only when it’s expanded. Navigation Quick settings and media controls Media controls are now in quick settings, instead of in your notifications, for easier access: •...
Page 27 Learn the basics • You can allow selected people to call or, separately, text you. • You can allow selected apps to send notifications when Do Not Disturb is on. Learn more. When Do Not Disturb is on, both audio and vibration will be muted for system-generated sounds like alarms or reminders.
Page 28: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...
Page 29: If You Had An Iphone
Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.
Page 30: About Your Google Account
Learn the basics : New to Android? • Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer. Your home screen: • Your old phone showed all apps on your home screen. With your new phone, you can put shortcuts your most important apps on your home screen for easy access.
Page 31: Status Bar Icons
Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
Page 32 Learn the basics : New to Android? Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
Page 33 Learn the basics : New to Android? Connected by cable. USB tethering enabled. NFC enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download from Play Store. Email and calendar sync in progress.
Page 34 Learn the basics : New to Android? Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Screenshot is available.
Page 35: Phone Terms You Should Know
Learn the basics : New to Android? Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode mode allowing access to a device’s non-wireless functions (e.g., music, games, etc.), while disabling its wireless radio functions that are banned on airplanes during flight.
Page 36 Learn the basics : New to Android? shortcut An icon you can add to your home screen that lets you quickly open an app. Create shortcuts for apps you use frequently. SIM card Subscriber Identity Module (SIM) card. A card that securely stores information your carrier uses to authenticate your phone on the cellular network.
Page 37: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
Page 38: Move Between Apps And Screens
Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
Page 39: Use Quick Settings
Learn the basics : Get around on your phone Use 3-button navigation Use these icons to move between screens and apps if you chose 3-button navigation. takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps.
Page 40 Learn the basics : Get around on your phone Do Not Disturb Flashlight Moto Audio Auto-rotate Battery Saver Mobile data Airplane mode Screen Cast Screen Record...
Page 41 Learn the basics : Get around on your phone Nearby Share Data Saver. Appears after you turn on Data Saver the first time. Night Light. System update Wi-Fi hotspot. Appears after you turn on hotspot the first time. You can also slide to adjust screen brightness.
Page 42: Turn Screen Off And On
Learn the basics : Get around on your phone Tip: You can also change the background color to be light or dark. Turn screen off and on Why your screen turns off automatically • To save battery power, your screen turns off if you haven't used it for some time. You can lengthen or shorten the time before your screen automatically turns off.
Page 43 Learn the basics : Get around on your phone Touch to toggle the phone ringtone and notification sounds between on , silent , and vibration only Slide to adjust media volume. Touch to mute media volume. Touch to access all volume controls (call, ring/notification, alarm, media). Set app volumes and auto-mute apps You can adjust the volume of each app.
Page 44 Learn the basics : Get around on your phone Silence with Power & Volume buttons To silence a ringing phone, press either the Power button or the Volume down button. To switch to vibrate at any time, press & hold the Power & Volume up buttons until you feel a vibration and If you want to customize Power &...
Page 45: Frequently Used Tools
Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Page 46: Record Your Screen
Learn the basics : Frequently used tools Do any of the following: • To edit the screenshot, touch • To share it, touch • analyze it with Google Lens, touch • For more time to review it before taking an action, touch the thumbnail to open the screenshot. •...
Page 47 Learn the basics : Frequently used tools Make your recording. While recording: • To draw on the screen, touch and then touch to enable the pen. To change color, touch • To adjust recording options, touch and then touch . To restart recording, touch •...
Page 48: Control Phone With Your Voice
Learn the basics : Frequently used tools To view any time, open the Photos, Files, or other media viewing app, and look for the Screen record folder. Control phone with your voice Speak a command Not all languages support voice commands. Tell your phone to call people, get directions, send messages, set alarms.
Page 49: Use Clock And Weather Widget
Learn the basics : Frequently used tools Use voice commands to get directions Be sure you set up voice commands. Say “OK, Google” or “Hey, Google.” Say “Navigate to [destination].” Use Directions widget Before you hit the road, a Maps Directions widget to your home screen, and you'll have directions to any destination you choose.
Page 50 Learn the basics : Frequently used tools Adjust alarms: • To add a new alarm, touch and set the time and ringtone. • To use an existing alarm, switch it on . Touch to view or edit its ringtone. • To delete an alarm, touch next to it, then touch To control general alarm settings, like alarm volume and snooze duration, touch >...
Page 51: Manage Time Spent On Your Phone
Learn the basics : Frequently used tools Then: • To switch between forecasts for multiple locations you added, swipe right and left. • To see more details on the weather provider’s website, touch an item on the forecast. • To change the frequency of forecast updates, touch >...
Page 52 Learn the basics : Frequently used tools Limit daily screen time For individual apps, you can set a timer that limits the amount you use the app daily. Tip: To manage your child's screen time, use parental controls. To set an app timer: Go to Settings >...
Page 53 Learn the basics : Frequently used tools Do one of the following: • Open quick settings, then touch & hold • Go to Settings > Digital Wellbeing & parental controls > Focus mode. Next to Schedule, touch Tip: To mute sounds, stop vibration, and block notifications for all calls and notifications, use Do Not Disturb.
Page 54: Work With Text
Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
Page 55: Cut, Copy, Paste Text
Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Page 56: Use Voice Typing
Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...
Page 57: Personalize Your Phone
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Set the wallpaper Touch & hold a blank area on your home screen, then touch Wallpapers. Touch a wallpaper or photo to use. Touch or Set wallpaper.
Page 58 Personalize your phone : Home screen Touch & hold the home screen. Touch Widgets. Widgets are listed under their related apps. Touch & hold a widget to add it. You can make some widgets larger to view more content: Touch & hold the widget until it's highlighted. Release it to see an outline.
Page 59 Personalize your phone : Home screen • New incognito tab Chrome • New tab • New reminder Calendar • New event • Open most recent conversation Messages • New conversation • Start screen saver Clock • Start stopwatch • Create new timer •...
Page 60: Remove Widgets, Shortcuts, Or Folders
Personalize your phone : Home screen Drag it onto another to group them together, then release when a circle forms around them. Then you can: • Add more apps. Drag app icons onto the circle from your home screen or app tray. •...
Page 61: Remake Your Home Screen With Launchers
Personalize your phone : Home screen Adjust icon size and names You can make the app icons on your home screen and in the app tray larger or smaller. You can also remove or expand the names below the icon. Touch &...
Page 62 Personalize your phone : Home screen You can switch back to the original launcher and its home screen at any time. Get different launcher Search for “launcher” in Play Store. Read through the choices and download the one (or more) that you want. To start using it, open the app or follow the onscreen instructions after downloading it.
Page 63: Lock Screen
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 64: Sounds
Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Touch Advanced > Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...
Page 65: Enhance Sound
Personalize your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.
Page 66: Avoid Interruptions With Do Not Disturb
Personalize your phone : Sounds To customize a selected sound profile, next to the profile name touch , then: To adjust options for a selected profile or set up the Custom profile, touch , then: • Choose an equalizer preset to enhance treble, bass, or vocals. •...
Page 67 Personalize your phone : Sounds To change how long it stays on, in quick settings, touch & hold , touch Advanced > Duration for Quick Settings, and then choose one: • To keep it on indefinitely, touch Until you turn off. •...
Page 68 Personalize your phone : Sounds Touch the app to allow, and set notifications to allow You'll see selected apps under APPS THAT CAN INTERRUPT. To change which notifications can interrupt, touch the app in the list. Allow alarms and other interruptions Alarms and media sounds are allowed by default, but you can turn them off.
Page 69: Stop Phone From Speaking
Personalize your phone : Sounds Do any of the following: • To use the schedule later, uncheck it to turn it off. • To delete a schedule, touch > • To delete multiple schedules, touch > Delete schedules. Silence during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify.
Page 70 Personalize your phone : Sounds Turn off screen reader If your phone describes everything you touch on screen, speaking your notifications, and reading messages aloud, you might have turned on a screen reader. This accessibility feature helps people with visual impairments.
Page 71: Other Sound Settings
Personalize your phone : Sounds : Other sound settings Turn off charging sounds If you don’t want your phone to make a sound when it comes in contact with a charger: Go to Settings > Sound > Advanced. Turn off Charging sounds and vibration.
Page 72: Apps
Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Icon Description Assistant Use your voice to control your phone.
Page 73 Apps Docs Create, edit, and collaborate with others on documents. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS.
Page 74 Google TV Get movies and TV shows for instant viewing from Play Store. Interactive Provides access to Motorola's interactive wallpapers, hosted on the cloud so wallpapers they don't take up space on your phone until you download them. Maps Find your destination, explore locations.
Page 75 Apps Podcasts Find the latest episodes of your favorite podcasts, browse popular and trending podcasts, or discover new podcasts based on your listening history and preferences. Settings Customize your phone settings. Sheets Create, edit, and collaborate with others on spreadsheets. Slides Create, edit, collaborate with others, and play presentations.
Page 76: View Two Apps On Screen
Apps In your list of recent apps: • Touch any app screen to return to it. • Swipe left or right to see more apps. • Swipe an app up to remove it from the list. • To clear the list, swipe all the way right and touch Clear all. Tips: •...
Page 77 Apps In the list of recent apps, touch the app's icon at the top of the preview to see Be sure to touch the app's icon instead of the preview, which opens the app. Touch Split screen. Select the second app to use. Use a gesture to split the screen To set it up: Go to...
Page 78: View Notifications
Apps View notifications Find your notifications Apps send notifications to alert you about things like new messages, calendar events, and alarms. You can check your notifications from a few places: • They appear on your lock screen. • You see them when you swipe the status bar down on any screen.
Page 79: About Moto Experiences
Silent instead of Default. About Moto experiences The Moto app provides experiences to help you get the most from your Motorola phone. You can turn these features on or off with the app or in Settings. Turn gestures on/off Perform everyday tasks with quick motions.
Page 80: Focus On Gaming
Apps • Swipe the fingerprint sensor to view notifications. Learn more. • Set your phone face down on a surface to start Do Not Disturb mode. Learn more. • Pick up your ringing phone to silence it and switch to vibrate. Learn more.
Page 81 Apps Do one of the following: • To touch , select Tap the icon. • To swipe right, select Swipe right from the edge. • To swipe without showing , select Swipe right from the edge, then touch and turn Show visual hint off To reposition , just drag it to the top, middle, bottom, or opposite side of the screen.
Page 82 Apps Adjust display settings During a game, open the toolkit and touch Or, open the Moto app and touch > Moto Gametime > Settings. To keep brightness at a fixed level while gaming, turn Lock brightness on Manage game list During a game, open the toolkit and touch...
Page 83 Apps To record your screen, touch Learn more. To take a screenshot, touch To adjust viewfinder size, resolution, or to record/disable screen touches, touch Screen record settings.
Page 84: Manage Your Apps
Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
Page 85 Apps : Manage your apps Touch your profile icon > Settings. Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app.
Page 86: Manage Or Delete Apps
Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features.
Page 87 Apps : Manage your apps Or, hold the Power button for about 30 seconds, or until your phone restarts. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages.
Page 88: Protect Against Harmful Apps
Apps : Manage your apps • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges.
Page 89 Apps : Manage your apps If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps.
Page 90: Search And Browse
Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
Page 91: Search Your Phone
Apps : Search and browse In the list of results: • Review results, then touch a selection to view it or take the suggested action. • To crop the area of your search for more accurate results, adjust the frame corners. You can also use Google Lens on captured photos and screenshots.
Page 92: Browse Websites
Apps : Search and browse Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
Page 93 Apps : Search and browse To return to the previous page touch To learn more about browsing or managing bookmarks, open Chrome and touch > Help & Feedback. Open and switch browser tabs In the Chrome app: • To switch tabs, touch the switcher icon •...
Page 94: Text Messaging
Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
Page 95 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number.
Page 96 Apps : Text messaging Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it. Open the message list and touch the conversation marked Draft. Do one: •...
Page 97: Add Attachments
Apps : Text messaging Add attachments Attach files to text message You can attach saved pictures and videos, or take one right from your message that has an optimized, reduced file size. Open Messages app. Compose a reply or a message.
Page 98: Turn Group Messaging On Or Off
Apps : Text messaging • For photos or videos, open the Photos app and touch Library. • For other attachments, open the Files app. If you do not save a photo or video from a message, it is kept within the message only. So, if you delete the message, you also delete the attachment.
Page 99: Change Text Message Reply To Incoming Calls
Apps : Text messaging Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text message instead of answering the call. To edit these quick responses: Touch Touch >...
Page 100 Apps : Text messaging If you're using a shared or public computer, sign out when you're done. To sign out from your phone: Open Messages app. Touch > Device Pairing. Do one of the following: • Touch next to an individual computer to sign out of it. •...
Page 101: Email
Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Page 102: View Email Attachments
Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...
Page 103: Preview Inboxes From Home Screen
Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
Page 104 Apps : Email Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 105: Calendar App
Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.
Page 106: Create And Manage Events
Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
Page 107 Apps : Calendar app Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 108: Clock App
Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
Page 109 Apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). •...
Page 110: Set Date And Time
Apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format •...
Page 111 Apps : Clock app Open the Clock app and touch Touch > Settings. Turn Automatic home clock on...
Page 112: Photos App
Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
Page 113 Apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch . (Swipe up if you don't see View your backed up photos and videos From your phone, open the Photos app.
Page 114: Calls, Contacts, Voicemail
Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Page 115 Calls, contacts, voicemail : Phone calls When a call comes in, touch Screen call. Google Assistant answers and screens the call. You'll see the caller's replies on screen in real time. To hear the caller’s replies instead of reading the transcript, press the Volume up key and put the phone to your ear.
Page 116: Make Calls
Calls, contacts, voicemail : Phone calls Make calls Make a call Touch Touch and enter a number. If you enter a wrong number, touch Touch to call the number. To hang up, touch Other ways to make calls You can place calls from: •...
Page 117: During A Call
Calls, contacts, voicemail : Phone calls Call nearby place Touch and say or type the name, then touch the search result to place the call. Learn more. Return call Touch , then touch next to the number. Tips: • To call frequent numbers with one touch from your home screen, a Direct dial widget.
Page 118: Make Video Calls
Calls, contacts, voicemail : Phone calls Use other apps When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up, move it away from your ear or press the Power button. To hide the call and use other apps, swipe up from the bottom of the screen.
Page 119: Make Conference Calls
Calls, contacts, voicemail : Phone calls Make conference calls To make a conference call: Call the first person. To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch Block calls and texts About blocking If you don’t want to get calls or texts from a certain phone number, you can block it.
Page 120: Turn Call Waiting On And Off
Calls, contacts, voicemail : Phone calls Unblock a number From the Phone app: Touch > Settings > Blocked numbers. Touch by the number to unblock. From the Messages app: Touch > Spam & blocked. Touch the blocked conversation. Touch UNBLOCK. Turn call waiting on and off When you’re on a call and a new call comes in, the new call is sent to voicemail.
Page 121 Calls, contacts, voicemail : Phone calls You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch To see only your missed calls: Touch Touch >...
Page 122: Make Emergency Call From Locked Phone
Calls, contacts, voicemail : Phone calls Touch Touch Touch & hold the number. Touch To delete all calls: Touch Touch > Call history. Touch > Clear call history. Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in the US or 112 in Europe).
Page 123: Contacts
Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 124: Edit Or Delete Contacts
Calls, contacts, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...
Page 125: Star Your Favorite Contacts
Calls, contacts, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.
Page 126: Share Contacts
Calls, contacts, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
Page 127 Calls, contacts, voicemail : Contacts Touch & hold the file. Touch Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer. Touch the name card file (.vcf) to open it and add the person to your contacts.
Page 128: Voicemail
Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 129: Send All Calls From Contact To Voicemail
Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 130: Music
Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.
Page 131: Listen To Music
Music Record current station On the tab, touch to start recording. To stop recording, touch If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch >...
Page 132: Transfer Music Files
Music • Continuous play when the screen is locked • Downloads for listening offline To get started: Open the YT Music app. Touch to search for music, or use the tabs to browse: • Home: Get customized stations and recommendations based on your mood, activity, or listening history.
Page 133: Connect A Midi Device
Music Touch and select Bluetooth. Touch the name of the paired device. During file transfer, you’ll see in the status bar. To check the status, the notification. Receive files over Bluetooth Pair your phone with the device sending the music. On the device sending the music, start the file transfer, following device’s instructions.
Page 134: Battery
Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.
Page 135: Use Battery Saver Mode
Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.
Page 136: Show Battery Percentage In Status Bar
Battery • Wait until you look at an app to refresh its content, like email or news • Stop using Location services when your screen is off • Stop apps from doing things in the background (like listening for you to say “Hey Google”) When the phone is in Battery Saver mode, you'll see in the status bar.
Page 137: Storage
Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.
Page 138: Manage Sd Card
Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
Page 139: Find Downloaded Files
Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card You cannot store apps on the SD card because it is portable storage. If needed, you can free up space your phone.
Page 140: Recover Recently Deleted Files
Storage Do any of the following: • To open or play a file, touch it. • To sort files by name, date modified, or size, > Sort by. • To share a file, touch & hold it, then touch • To delete a file, touch &...
Page 141: Upload Photos And Videos
Storage Upload photos and videos Back up automatically Open Photos app. Touch your profile icon > Turn on backup. Select back up and sync settings and touch Confirm. You can change these settings any time. Adjust back up settings Open Photos app.
Page 142 Storage Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to rotate the image. • Touch to reset the scanner (deletes current unsaved scan). •...
Page 143: Network And Internet
Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.
Page 144: Use Airplane Mode
Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.
Page 145 Network and internet When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network. Cellular data must be ON if you want to: • Receive or send multi-media messages • Share your phone’s internet connection with other devices Set data warning and limit...
Page 146: Share Your Internet Connection
Network and internet Go to Settings > Network & internet > Mobile network. Or, in quick settings, touch & hold Touch App data usage. Touch an app, then turn Background data off Tip: You can also restrict background data for Wi-Fi networks. Share your internet connection About hotspots and tethering Want to use the internet on a laptop computer or tablet but don't have a connection? You can share your...
Page 147 Network and internet Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge. Using the hotspot really drains the battery! When your hotspot is active, you'll see in the status bar. Set up the connection. To connect Do this A phone...
Page 148 Network and internet Touch Manage allowed devices > Add allowed device. For each device, enter the MAC address and device name. Once you add allowed devices, they are saved unless you delete them, and you can turn this feature on and off by checking or unchecking Allow all devices any time.
Page 149: Connect To Vpns
Network and internet Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings >...
Page 150: Connected Devices
Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
Page 151 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...
Page 152: Connect With Wi-Fi Direct
Connected devices Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.
Page 153: Transfer Files Between Phone And Computer (Usb)
Connected devices Get content from someone When someone shares content with you, you’ll get a notification: • If needed, touch the notification to make your phone visible. • If you're prompted to turn on Nearby Share, Bluetooth, or Location, touch Turn on. To get the content, touch Accept.
Page 154 Connected devices • Any type of file • Only photos and videos Connect phone to transfer files With the phone and computer turned on, connect the phone and computer with a USB cable. Unlock the phone. Change the USB connection type to allow file transfers: Swipe down from the top of your home screen and touch the Charging this device via USB notification.
Page 155: Cast Screen Or Media To Tv
Connected devices • Notifications: Sound files for notifications • Alarms: Sound files for alarms Fix a problem If you’re having problems, try these troubleshooting steps. Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: •...
Page 156 Connected devices To stop casting: • In the app that's casting, touch and touch the option to disconnect. • From the notification, touch Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play media from your phone.
Page 157: Print From Your Phone
Connected devices Print from your phone Set up: Wi-Fi or Wi-Fi Direct To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.
Page 158 Connected devices When sharing photos and videos When deciding how to share your photos or videos, consider these factors: • Resolution (high versus low) of the photo or video; high resolution uses more data • Number of photos to share (one photo or a few or an entire vacation album) •...
Page 159 Connected devices • Sharing one or a few photos • Sharing with a friend or group Things to consider: • Some email providers limit attachment sizes. For large files, upload the file to a cloud storage and email the link instead of the file. •...
Page 160 Connected devices • Your phone must be paired and connected with another device. Good for: • Quickly sharing with a nearby phone, tablet, or computer • No need for pairing devices (Simply touch them back-to-back.) Things to consider: • Devices you share with must have NFC. •...
Page 161: Other Settings Stylus
Other settings : Stylus Adjust stylus settings Set action for when you remove stylus You can choose what happens after you remove the stylus from your phone when it's locked or unlocked. Set action for locked phone When locked, you can open Moto Note, open Keep Notes, or open nothing. Go to Settings >...
Page 162 Other settings : Stylus Go to Settings > Stylus. Touch When device is unlocked and select Show nothing. You won’t be able to automatically open a specific app when you remove your stylus. Keep track of your stylus To prevent misplacing your stylus, turn on these settings: Go to Settings >...
Page 163: Apps & Notifications
Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 164: Choose How Apps Notify You
Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
Page 165 Other settings : Apps & notifications Touch the type of notification to change. Touch Silent. To hide status bar icons for all silent notifications: Go to Settings > Apps & notifications > Notifications. Touch Advanced. Turn Hide silent notifications in status bar on Restart the phone to apply the new settings.
Page 166 Other settings : Apps & notifications Turn notifications on for an app If an app isn't sending notifications but you want it to: Go to Settings > Apps & notifications > Notifications. Touch See all from last ### days. At the top, touch and select Turned off.
Page 167 Other settings : Apps & notifications Control lock screen notifications If you've set a pattern, PIN or password, you can control which type of notifications show on your lock screen and prevent them from revealing private information. To adjust notifications for all apps: Go to Settings >...
Page 168: Display
Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 169: Change Display Style
Other settings : Display Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. Turn on/off any time To turn Night Light on or off at any time, open quick settings and touch...
Page 170: Show Apps Full Screen
Other settings : Display Show apps full screen By default, apps avoid the banded area across the front camera, but you can set your apps to use full screen and stretch across the entire display. You can turn it on or off for individual apps or all apps. Go to Settings >...
Page 171 Other settings : Display • When the phone is in your pocket or purse • When the phone is lying face down • When you are on a call • When Do Not Disturb is on Respond to Peek Display notifications Check for notifications If you haven’t seen activity for a while, to wake your phone, bump it.
Page 172: Change Screen Timeout
Other settings : Display Change screen timeout Change when your screen turns off Go to Settings > Display > Advanced. Touch Screen timeout and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life.
Page 173: Choose Color Mode
Other settings : Display Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look. Go to Settings > Display. Touch Advanced > Colors. Choose one: • To see the most accurate colors, touch Natural. •...
Page 174: Set Lock Screen Preferences
Other settings : Display Select options for: • Viewfinder size • Resolution • Frames per second To show screen touches, turn Record touch points on Set lock screen preferences Limit lock screen notifications If you've set a pattern, PIN or password, you can control which notifications show on your lock screen.
Page 175 Other settings : Display To exit Lockdown, unlock your phone with your PIN, pattern, or password.
Page 176: Location
Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
Page 177 Other settings : Location Fix a problem Problem: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.
Page 178: Security
Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.
Page 179: Protect Against Harmful Apps
Other settings : Security Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 180: Lock And Unlock Phone
Other settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...
Page 181: Adjust Lock Options
Other settings : Security : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.
Page 182: Unlock With Trusted Devices
Other settings : Security : Lock and unlock phone Touch Turn Make pattern visible off Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.
Page 183: Unlock With Your Face
Other settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...
Page 184: Unlock At Trusted Places
Other settings : Security : Lock and unlock phone Fix a problem If you're having trouble getting the phone to recognize your face: Go to Settings > Security > Face Unlock. Unlock your phone, then touch Redo face scan. Follow the onscreen instructions. Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or...
Page 185: Keep Phone Unlocked While It's On You
Other settings : Security : Lock and unlock phone Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps. •...
Page 186 Other settings : Security : Lock and unlock phone Touch Add fingerprint. Use the fingerprint sensor to scan another fingerprint. Rename each fingerprint. Touch the current name, type a name, and touch OK. Remove a fingerprint Go to Settings > Security. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity.
Page 187: Pin An App Screen
Other settings : Security : Lock and unlock phone • Injured If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add fingerprints for your other fingers and use them until healed. Problem: Fingerprint option disappeared from Security menu.
Page 188: Lock Sim Card
Other settings : Security Lock SIM card Set up SIM lock This feature is not available in all countries. Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.
Page 189: Accounts
Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.
Page 190: Change Name & Info In Your Google Account
Other settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...
Page 191: Control What Info Google Collects
Other settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
Page 192 Other settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...
Page 193: Accessibility
Other settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
Page 194 Other settings : Accessibility Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.
Page 195: Hearing Assistance
Other settings : Accessibility Change readout volume • Press a Volume button to open volume settings, then use the slider to adjust the level. • Or, during voice readout, repeatedly press a Volume button. Stop readout To pause or resume readout, press & hold both the Volume Up and Down buttons at the same time for three seconds, until you hear confirmation that TalkBack is on or off.
Page 196 Other settings : Accessibility • Sound labels (laughter, applause, music) • Caption icon in volume controls Go to Settings > Accessibility > Live Caption. Turn settings on or off Turn on video captions Go to Settings > Accessibility. Touch Caption preferences and turn Show captions on Specify options (language, text size, and style) for closed captioning.
Page 197: Use Accessibility Shortcuts
Other settings : Accessibility Touch Call the number. While the phone rings, the other person's screen displays an RTT indicator. After the other person answers, enter a message in the text field. The text that you enter is visible to the other person as you type. During a call, you can touch to mute the call, turn on the speaker, return to the keypad, or add a call.
Page 198 Other settings : Accessibility Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between tools. Choose an option from the menu. If you're using 3-button navigation:...
Page 199: System
Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.
Page 200: Use Multiple Languages
Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing.
Page 201: Open Apps Faster With Adaptive Performance
Other settings : System : Languages & input On the keyboard, touch Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Open apps faster with Adaptive performance With artificial intelligence (AI), your phone learns which apps you use most, then manages memory more efficiently so they open faster.
Page 202: Gestures
Other settings : System : Gestures Customize Power button gesture You can customize the Power button so that pressing it twice either opens Google Assistant or opens your camera. Go to Settings > System > Gestures. Touch Double press power key and select what you want the gesture to do. Change System navigation You can select which navigation option to use for moving between apps and screens.
Page 203: Twist Phone To Open Camera
Other settings : System : Gestures To control the chop gesture: Go to Settings > System > Gestures. open the Moto app and touch > Gestures. Touch Fast flashlight and turn it on or off. Twist phone to open camera Open your camera instantly from any screen, even your lock screen, with Quick capture.
Page 204: Back Up Phone
Other settings : System Back up phone Back up to Google You can automatically back up the following items to your Google account: • Apps and app data • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) •...
Page 205: Users And Guests
Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
Page 206: Add, Modify, Remove Users
Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
Page 207: Add Or Delete Guest
Other settings : System : Users and guests If you're the owner: Go to Settings > System > Advanced > Multiple users. Or from quick settings, touch > More settings. Touch the user's name. Touch Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone.
Page 208: About Phone
Other settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
Page 209: Fix A Problem
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Page 210: Phone Won't Turn On
Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.
Page 211: Screen Is Frozen Or Won't Respond
Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.
Page 212: Screen Displays Wrong Colors
Fix a problem : Hardware issues Screen displays wrong colors Everything is grayscale, black and white Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Off. Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Tones, hues are different or missing •...
Page 213 Fix a problem : Hardware issues Phone can't format SD card Try the following: • Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card that meets the requirements. • Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer. Phone stopped reading SD card After each step, check to see if the issue is fixed: Turn your phone off and then on again.
Page 214 Fix a problem : Hardware issues Open the app from which files are missing. In the app's settings, set the storage location to be the SD card, not internal or phone memory. Computer can't view files on SD card After each troubleshooting step, check to see if your issue is fixed: Use a USB cable that’s capable of data transfer and isn’t for charging only.
Page 215: Call And Sim Issues
Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
Page 216: Problems During Calls
Fix a problem : Call and SIM issues Check if a software update is available for your phone. Reset the phone. Phone doesn’t ring or ring loud enough Check your volume setting. Look for in your status bar. If you see it: •...
Page 217 Fix a problem : Call and SIM issues Calls are dropping Check your signal strength: • Weak signal from your cellular provider is a common cause of dropped calls. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.
Page 218 Fix a problem : Call and SIM issues Reset the phone. Poor sound quality on calls Start by checking your volume setting. You can only adjust the call volume with the Volume buttons while you’re on a call. Wired headset Make sure the headset is inserted completely into the headset jack.
Page 219: Battery Issues
Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Page 220 Fix a problem : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. Press and hold the Power button.
Page 221: Bluetooth, Wi-Fi, Usb Issues
Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 222 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
Page 223: Wi-Fi Problems
Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Page 224: Can't Transfer Files Or Connect To Computer
Fix a problem : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
Page 225 Fix a problem : Bluetooth, Wi-Fi, USB issues To test the USB port on your computer, connect a different device to your computer.
Page 226: Account And Sign-In Issues
Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Page 227 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...
Page 228: App Issues
Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a...
Page 229: Camera Problems
Fix a problem : App issues Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Clear the app's cache.
Page 230: Messaging Problems
Fix a problem : App issues If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about your issue. Error: Please restart camera After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again.
Page 231 Fix a problem : App issues If the problem persists, follow the steps below for specific problems. After each troubleshooting step, check to see if your issue is fixed. Red ! on text message If you see , your text message was not sent. Check your signal strength: •...
Page 232: Gmail Problems
Fix a problem : App issues Clear the cache for the keyboard app. Problems with Facebook, WhatsApp, other apps If you’re having problems with messaging apps that you installed: Check for updates to the app. If you can open the app, touch or >...
Page 233: Maintenance Procedures
Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...
Page 234: Reset Phone
Fix a problem : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings. Touch Reset settings.
Page 235: Get More Help
Fix a problem : Maintenance procedures If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
Page 236 Fix a problem : Maintenance procedures Learn to use an app Open the app and touch or > Help. Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

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