Advertisement
Quick Links
Advertisement
Related Manuals for barclaycard iWL250
Summary of Contents for barclaycard iWL250
- Page 2 0800 151 2630 (if your business takes payments inside the UK through Barclaycard Payment Solutions) • 0818 205272 (if your business takes payments in Ireland, or outside of the UK with Barclaycard International Payments) Chargebacks: 0800 161 5341 (Barclaycard Payment Solutions) /...
- Page 3 Contact Important Taking a Contents Essentials Waiters Troubleshooting payment information information Essentials Waiters • Keeping your business safe • Adding a waiter ID and waiter totals • Receiving your money Troubleshooting • Need to know more? • Best practice • Common prompts •...
- Page 4 If you have a manual imprinter in your box as a back-up then lock this away somewhere safe, as it can also be used to take card payments. If you’d like to know more about data security, please visit barclaycard.co.uk/pcidss...
-
Page 5: Best Practice
The money will then be paid into your chosen bank account according to the schedule agreed when you signed up. Need to know more? For more information on this and other aspects of taking payments, please make sure you read our procedure guide, which you’ll find at barclaycard.co.uk/business/tips Best practice Battery maintenance Your card machine handset contains a lithium ion battery that requires you to place the handset on the base unit for recharging. - Page 6 5 Follow the instructions on Your card machine will contact amount. their card into the card reader. PIN and confirm by pressing the Barclaycard to request screen and your card machine button. authorisation for the sale. If will print two receipts, one for Press the button.
-
Page 7: Contactless Payments
Contact Important Taking a Contents Essentials Waiters Troubleshooting payment information information Contactless payments T–Mobile UK T–Mobile UK 14.25 14.25 GPRS GPRS GPRS GPRS 03/12/2015 03/12/2015 TU2 .01.19 TU2 .01.19 Printing Key in Amount 0.00 MERCHANT RECEIPT and then press ENTER Please Wait... - Page 8 Contact Important Taking a Contents Essentials Waiters Troubleshooting payment information information Chip and signature payments T–Mobile UK 14.25 T–Mobile UK 14.25 GPRS GPRS GPRS GPRS 03/12/2015 03/12/2015 TU2 .01.19 TU2 .01.19 SALE Key in Amount Signature OK? 0.00 and then press ENTER Enter=YES Clear=NO T–Mobile UK...
- Page 9 Contact Important Taking a Contents Essentials Waiters Troubleshooting payment information information Magnetic stripe payments T–Mobile UK T–Mobile UK 14.25 14.25 GPRS GPRS GPRS GPRS 03/12/2015 03/12/2015 TU2 .01.19 TU2 .01.19 Key in Amount Key i n last 4 digits of 0.00 Card Number and then press ENTER...
- Page 10 ‘auth code’ and security message. The security message will let you know how much of the data that you’ve entered Reduce the risks by reading the advice on matches what was expected. It’s your choice whether to accept the transaction or decline it if you aren’t happy with the barclaycard.co.uk/business/retrievals cardholder’s identity.
- Page 11 Your card added. If yes, press the machine or enter your Barclaycard, process the machine will check the button, key in the supervisor code. The refund and print Highlight ‘refund’ and card.
- Page 12 2) Bank by each acquirer press the button. The separately by pressing the ‘end-of-day banking’ option will button. If you choose now be highlighted. Press the to bank by each acquirer (e.g. button. Amex, Barclaycard), you’ll need to select ‘yes’ or ‘no’ as required.
- Page 13 Amex, Barclaycard). machine will print a report a transaction log for other displayed. supervisor code code if showing the last acquirers.
- Page 14 Contact Important Taking a Contents Essentials Waiters Troubleshooting payment information information Changing the till roll 1 Hold your card machine 2 Peel away the end of the new 3 Holding the free end of the 4 While your card machine is Only paper rolls that are 57mm wide and 40mm in diameter can securely in one hand.
- Page 15 ‘waiter 0’ and provide a combined total. If you need to add this feature, then you should phone customer services on 0800 161 5343 (for payments inside the UK – Barclaycard Payment Solutions) / 0818 205270 (for payments in Ireland, or outside of the UK – Barclaycard International Payments).
-
Page 16: Waiter Totals
Otherwise, press the button. Your card machine will return to the ‘ready’ prompt. If you wish to set up a percentage gratuity as default, please contact our team on 0800 161 5343 (Barclaycard Payment Solutions) / 0818 205270 (Barclaycard International Payments). - Page 17 – Barclaycard Payment Solutions) • 0818 205272 (if your business takes payments in Ireland, or outside of the UK – Barclaycard International Payments ) CALL HELPDESK Assistance required. Please contact your helpdesk on the number displayed by your card machine. 0800 161 5343 FAULTY CARD The card isn’t inserted into the card machine...
- Page 18 Contact Important Taking a Contents Essentials Waiters Troubleshooting payment information information Important safety instructions provided by the manufacturer, Ingenico Ltd. Important safety instructions Turning off the IWL2 series base Disconnect the IWL2 series power supply block adapter from the electrical mains network. Lithium cell (backup battery) The IWL2 series is fitted with an internal lithium cell, which can only be accessed by a qualified technician.
- Page 19 Contact Important Taking a Contents Essentials Waiters Troubleshooting payment information information Electrical power outlet The electrical outlet must meet the following criteria: • must be installed near the equipment and easily accessible • must meet standards and regulations in the country where used •...
- Page 20 Contact Important Taking a Contents Essentials Waiters Troubleshooting payment information information Security of your card machine When you get your card machine you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place;...
- Page 21 Contact Important Taking a Contents Essentials Waiters Troubleshooting payment information information Standards CE Marking Depending IWL2 series model involved standards are: The CE marking indicates IWL2 series complies with the requirements of European Directive 1999/5/EC of 9 March 1999 on Radio and Telecommunications Terminal EN 60950 1 :2006 According to 2006/95/EC (Low Voltage Directive)
-
Page 22: Need More Help
(Barclaycard International Payments) Barclaycard is a trading name of Barclays Bank PLC and Barclaycard International Payments Limited. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Registered in England No. 1026167. Registered Office: 1 Churchill Place, London E14 5HP. Barclaycard International Payments Limited, trading as Barclaycard, is regulated by the Central Bank of Ireland.
Need help?
Do you have a question about the iWL250 and is the answer not in the manual?
Questions and answers