TRONXY XY-2 PRO User Manual page 19

9. Model dislocation and fault
1）Nozzle feeding not smoothly, please clean the nozzle or
replace the nozzle
2）Check that if the printing speed is too fast
3）The quality of filaments is poor, please replace with new
filaments
10. Abnormal sound and vibration of filaments
feeding motor
1）Please check whether the nozzle is blocked
2）The nozzle feeding is not smooth, please clean the nozzle
3）Whether the software Settings are incorrect
4）Check whether the motor does not work
5）Check the motor working or not or feeding gear is not working
11. Screen related questions
1）No screen/blue screen, please restart or check whether the
cable is plugged in
2）Touch screen malfunction, check whether the screws are
installed too tight
3）Garbled/splash screen, static, ground connection or restart
12. Motherboard related issues
1）The wiring is not responding. Please check the wiring installation
2）Automatic shutdown restart, may be abnormal firmware or
module of "resume print after power failure" damaged
3）Lack of heat dissipation, please lower the ambient temperature
4）No response due to motherboard damage
13. Unable to connect to printer
1）Check that the driver is not installed or properly installed
2）The serial port was not selected correctly
3）The software parameters do not match
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