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Summary of Contents for Cafection Encore 29
- Page 1 SERVICE & INSTALLATION MANUAL NSF/ANSI 4 Images may vary from the actual product. Manufactured by: Cafection Ventures Inc. 2355, avenue Dalton, Québec (Québec) G1P 3S3 Canada Tel.: 800-561-6162 Fax: 800-463-2739 EN1805CMINSA - Revision 5 service@cafection.evocagroup.com www.cafection.com 2021-10...
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Page 2: Table Of Contents
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Table of Contents 1 SAFETY INSTRUCTIONS ........................5 Food-Contact Parts ........................5 Warnings ............................ 5 Power Supply ..........................5 Disconnect the Equipment if: ..................... 5 2 WARRANTY ............................. 6 Warranty Policy .......................... 6 Warranty Return Procedure ...................... - Page 3 SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 6 SERVICE MODE ............................ 30 Access Levels .......................... 30 Service Tab ..........................31 Status Tab ..........................33 Password Pop-Up ........................34 Recipes Tab ..........................34 6.5.1 Blend Sub Tab ......................34 6.5.2...
- Page 4 This symbol is used to indicate additional information or a quick tip. The Encore 29 is NSF/ANSI 4 certified. For your installation to comply with NSF/ANSI 4 standards, a backflow protection meeting applicable federal, state, provincial and local regulations must be installed on the water inlet.
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Page 5: Safety Instructions
Basic safety precautions should always be followed when using electrical appliances. Read all instructions before using this brewing equipment. Food-Contact Parts Cafection recommends cleaning and sanitizing all parts in contact with food prior to installation and use. Warnings To minimize the risk of fire or electric shock, do not expose this equipment to rain or moisture. -
Page 6: Warranty
800-561-6162 WARRANTY Warranty Policy Cafection hereby guarantees that the products it manufactured are, to the best of its knowledge, free from all defects and faulty workmanship. The following warranties and conditions are applicable: • All parts in contact with water (outlet valves, heating element, temperature probe, level probes, reference probe, inlet valve and thermostat) are warranted against material defects for a period of 90 days from the date of shipment. -
Page 7: Warranty Return Procedure
1. Contact the Customer Service Department to obtain a Return Merchandise Authorization (RMA) number. 2. Send a copy of the original invoice to Cafection by fax at 800-463-2739 or by email at service@cafection.evocagroup.com for approval. 3. No parts must be destroyed before receiving a written confirmation from Cafection about credit or exchange possibilities. -
Page 8: Reference Drawings
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 REFERENCE DRAWINGS External View Top lid Product loading door Product loading door lock Product window Touch screen Door lock Plastic front (fascia) Back splash Cup stand Drip tray grill Drip tray EN1805CMINSA Rev. -
Page 9: Rear View
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Rear View Coffee beans feeding motors Grinder motor Antenna Outlet valves Water tank Blower Computer’s motherboard (hidden) Main board (hidden, see Annex 3) Adjustable legs Electric box Overflow drip tray Back panel... -
Page 10: Internal View
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Internal View Ground coffee Milk powder chute canister Bean hopper Hot chocolate canister Filter paper Spout zone French vanilla plastic part canister Soluble whipping chambers Brew group Side skirt Waste bin... -
Page 11: Brew Group Assembly
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Brew Group Assembly Funnel Yoke Brew chamber Wheel Manufacturing date (on the back) Cylinder Aluminum frame Piston Coffee spillway Crush hazard. Handle the brew group cautiously. EN1805CMINSA Rev. 5 2021-10... -
Page 12: Brewing Process
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Brewing Process Step 1 - Rise of the Piston The ground coffee and the water are dispensed into the brew chamber during the rising of the piston. This action compresses the air in the cylinder and forces it through the coffee mixture in the brew chamber, thereby agitating the brewing coffee. -
Page 13: Hot Water Tank
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Hot Water Tank Access the water tank by removing the back panel. Make sure the equipment is unplugged when servicing. If the error message ''Low Water Level in Tank'' is frequently displayed or if the... -
Page 14: Bean Hopper Installation
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Bean Hopper Installation The hopper is already installed in the brewer when shipped. To remove it for cleaning or servicing, follow the steps below. 1. Open the brewer’s door. 2. Pull down the bean hopper retaining pin. -
Page 15: Water Temperature
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Water Temperature This equipment has a water temperature setpoint of 200 °F to ensure a consistent beverage quality. There is a +/- 2 °F tolerance. This data represents an average and will not correspond to the temperature of a manual measurement. -
Page 16: Initial Setup
Cold tap water pressure should be at least 20 psi and no more than 80 psi. Do not use distilled water. The Encore 29 is NSF/ANSI 4 certified. For your installation to comply with NSF/ANSI 4 standards, a backflow protection meeting applicable federal, state, provincial and local regulations must be installed on the water inlet. -
Page 17: Clearance
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 4.1.5 Clearance Unit Clearances Allowance for Height 29 1/4" 32" Opening top lid. Width 22" 32" Accessing lock (right side) and opening door (left side). Depth 24 1/2" 23 3/4" Minimum countertop depth Back 1 1/4"... -
Page 18: Unpacking
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Unpacking To remove the unit from the box, carefully cut the straps holding the box in place on the skid. Remove the top of the packaging, then pull up the unit’s box. Inspect the unit to see if any damage occurred during shipment. -
Page 19: Leveling The Equipment
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Leveling the Equipment For optimal performance of the equipment, it is important to ensure that it is leveled. Avoiding to do so can create variations in product delivery. 1. Open the brewer’s door and place a level on a flat surface (coffee bean shelf or internal waste bin shelf). -
Page 20: Water Line Connection
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Water Line Connection This equipment must be installed in compliance with applicable federal, state, provincial and/or municipal plumbing codes having jurisdiction. Make sure that the equipment is unplugged before proceeding with the water supply installation. -
Page 21: Electrical Connection
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Electrical Connection This equipment must be installed in compliance with applicable federal, state, provincial and/or municipal electrical codes having jurisdiction. Make sure: - The equipment is OFF before plugging it in. -
Page 22: Loading Products
3 whole bean Soluble 1 (milk powder) coffees Soluble 2 (hot chocolate) Soluble 3 (French vanilla) Caution! Flavored coffee beans can contain ethyl alcohol that could affect the bean hopper’s longevity. Cafection do not recommend using flavored beans. EN1805CMINSA Rev. 5 2021-10... -
Page 23: Filter Paper Installation
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 4.10 Filter Paper Installation Make sure the brewer is ON. 1. Place the filter paper roll on the bracket so it dispenses on the left-hand side (see the diagram below). 2. Access Service mode by tapping in order on the top left, bottom left and bottom right corners of the screen and enter NIP 5657 (see section 6). -
Page 24: Chute Hole Hiding Plate Installation
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 4.11 Chute Hole Hiding Plate Installation 1. Open the brewer’s door and remove the internal waste bin. 2. Insert the chute hole hiding plate in the chute hole of the cabinet. -
Page 25: Installation Verification
4.14 Coin Changer and Bill Acceptor The Encore 29 software and hardware are tested and developed using CoinCo products. Cafection recommends using the same brand for complete compatibility. The following models have been tested and work with the Encore 29: - MDB Bill reader Bill Pro BP4SX (American bills - MDB Coin acceptor 9300GX... -
Page 26: User Interface
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 USER INTERFACE Selection Screen Interface The selection screen interface is divided into three (3) steps: 1. Select a beverage. 2. Define beverage options (blend, strength, size and milk, if applicable). 3. Brew. -
Page 27: Carafe Mode
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Carafe Mode Carafe mode is only available for users with level 2 access or above (see section 6.1) and for users that have been granted access in the Users List and Rights Management section of the Admin sub tab (see section 6.6.6). -
Page 28: Iced Coffee
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Iced Coffee The coffee brewed by the machine is hot. It cools down in contact with ice. The brewer does not make ice. To order this beverage, an ice machine is required. -
Page 29: Selection Keyboard For People With Disabilities (Optional)
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Selection Keyboard for People with Disabilities (Optional) (Keyboard compliant with the ADA: Americans with Disabilities Act) The adapted selection keyboard is located lower than the touch screen to help people who are not able to reach the screen or are not comfortable using it to order coffee easily. -
Page 30: Service Mode
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 SERVICE MODE Enter Service mode to change recipes, access drinks counters or edit different options on the brewer. Tap on the top left, bottom left and bottom right corners of the screen, in that particular order to enter Service mode (as shown in this image). -
Page 31: Service Tab
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Service Tab To access the screen below, tap in order on the top left, bottom left and bottom right corners of the selection screen (see section 6). The Service tab is the first screen to be displayed. - Page 32 For more help, press the (?) icon. Cafection recommends setting the alert at 25% for each product. 10. This button is used to clean and sanitize the brew group and the grinder using recommended products.
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Page 33: Status Tab
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Status Tab To access the screen below, tap in order on the top left, bottom left and bottom right corners of the screen (see section 6) and select the Status tab. 1. Service Notes. Allows the technician to enter the servicing that has been performed on the machine. -
Page 34: Password Pop-Up
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Password Pop-Up This pop-up window appears when selecting the Recipes, System, Media or Audits tabs. The user needs to type in his password using the alphanumeric keyboard, then press on ENTER. Depending on the password entered, the user gains access to different tabs. -
Page 35: Recipes Information Sub Tab
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 6.5.2 Recipes Information Sub Tab 1. This drop-down menu is used to choose the recipe requiring modifications. Coffee 1, 2 and 3 refer to bean hopper sections 1, 2 and 3 (from left to right). - Page 36 SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 7. The Liquids and Ingredients interface is used to customize the quantity of each ingredients of the drink. 8. This button is used to reset all recipes to default settings. 9. This button is used to fix a lost or corrupted recipe by resetting it to default settings.
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Page 37: Brew Cycles Settings Sub Tab
To save any parameters changes, press on the "Exit" button and accept modifications. The Encore 29 has 4 different brew cycles. The brew cycle is automatically selected in accordance with the coffee and water quantities in the coffee-based recipe. Standard (101 to 187 water units) Standard brew cycle. -
Page 38: Set Price / Quick Settings Sub Tab
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Pause 3 Pause time before the brew chamber opens. If there are wet coffee grounds on the filter paper at the end of the cycle, increasing this setting might solve the issue. 20 units = 1 second. -
Page 39: System Tab
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 System Tab To access the screen below, tap in order on the top left, bottom left and bottom right corners of the screen (see section 6) and select the System tab. 6.6.1 Settings Sub Tab 1. - Page 40 SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 10. This toggle bar is used to enable or disable Sophia Touchless Solutions contactless ordering (if applicable). Uncheck the box to remove the QR code on selection screen. Sophia Touchless Solutions Option When the Sophia Touchless Solutions option is activated, a QR code is displayed on the machine screen.
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Page 41: Tool Sub Tab
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 6.6.2 Tool Sub Tab 1. This button is used to enter Manual Control mode and manually test the machine’s components. This mode is intended for advanced technicians. Risk of damages to the machine or injuries. - Page 42 SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 6. This button creates an online backup file on Sophia (the machine needs to be connected to a cellular network and requires an Optimum License). The following data are saved in the backup: values of each recipe, configurations, brew cycles, Energy Saving schedules, Free Vend schedules, maintenance data and machine users list.
- Page 43 SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 9. This button gives access to the Energy Saving Schedule interface. This interface is used to plan sleep periods, reducing the brewer’s electricity consumption. By pressing the (+) and (-) buttons, the user can set the time frames during which the brewer will be sleeping.
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Page 44: Network Sub Tab
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 6.6.3 Network Sub Tab This section is used to connect the brewer to the internet. Use the checkboxes on the left to select the desired connection. Wi-Fi (Wireless Network) To connect the brewer to a wireless network (Wi-Fi), check the "Wi-Fi" box and select the desired network in the list. - Page 45 The modem is a small PCB located on the mother board at the back of the brewer. A SIM card is in the modem. Do never remove parts from the mother board. If there is a problem with the modem, contact Cafection’s Technical Support team for the procedure at 800- 561-6162, ext. 310. Ensure Optimal Cellular Connection •...
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Page 46: Software Update Sub Tab
Connect the brewer to the Wi-Fi hotspot in the System / Network sub tab. If the brewer is not connected, the update is available by USB key. Contact Cafection’s Customer Service department at 800- 561-6162, ext. 311, or by email at salesorder@cafection.evocagroup.com to order an update kit. -
Page 47: Admin Sub Tab
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 6.6.5 Admin Sub Tab The Admin sub tab is available to level 4 users only (see section 6.1). xxxx-xxxx-xxxx-xxxx 1. This button is used to create a list of users authorized to activate Carafe mode, Free Vend mode and/or order one free drink directly from the selection screen. - Page 48 Performing a general reset will reset all drink recipes, settings and passwords, but not the permanent sales count, the users list and the serial number. Contact Cafection’s Technical Support team for the procedure at 800- 561-6162, ext. 310. 3. This field is used to enter the serial number of the coffee brewer. For proper functioning of Sophia, the serial number must be the same as the one indicated on the sticker inside the machine, on the wall beside the third soluble canister.
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Page 49: Media Tab
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Media Tab While a beverage is prepared, a video plays on the screen. The Media tab is used to edit the video playlists. To access the screen below, tap in order on the top left, bottom left and bottom right corners of the screen (see section 6) and select the Media tab. -
Page 50: Video Storage Sub Tab
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 6.7.3 Video Storage Sub Tab This sub tab contains the library of all videos downloaded on the brewer. Use Sophia to upload new content on the brewer (Optimum License required). 6.7.4 Screen Saver Sub Tab The Screen Saver feature is used to promote the brewer’s available products when the... -
Page 51: Audits Tab
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Audits Tab To access this screen, tap in order on the top left, bottom left and bottom right corners of the screen (see section 6) and select the Audits tab. 6.8.1 Permanent Sales Count This counter records the quantity of drinks sold since the machine has been manufactured. -
Page 52: General Reset To Factory Settings
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 General Reset to Factory Settings Resetting the brewer back to factory settings will erase all personalized parameters. Only the Audits tab will remain unchanged to keep the brewer’s sales counters intact. -
Page 53: Cleaning And Sanitizing
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 CLEANING AND SANITIZING "Auto Rinse" Button To perform a rinse, access the Service mode by tapping in order on the top left, bottom left and bottom right corners of the screen (see section 6), then press the "Auto Rinse" button and follow the instructions on the screen. -
Page 54: Cleaning And Sanitizing Instructions
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Cleaning and Sanitizing Instructions It is important to clean and sanitize the machine on a regular basis. In order to maintain the highest beverage quality and to ensure the customers’ safety, all parts in contact with food must be cleaned and sanitized regularly. -
Page 55: Recommended Cleaning Tools
800-561-6162 Recommended Cleaning Tools In order to perform the cleaning procedure effectively, Cafection recommends having at least the following tools on hands: - Bucket. - Small brush for tubes and nozzles, suitable for food-contact surfaces and hot water (140°F - 170°F). -
Page 56: Overall Cleaning
Exterior Cleaning Frequency: daily To minimize scratching and preserve a neat appearance, Cafection recommends using a clean damp sponge or soft cloth. Use a non-abrasive detergent to clean the exterior of the unit and the base cabinet. After removing all food soils, thoroughly dry with a clean, soft cloth. -
Page 57: Waste Bin
Maximum setting = 400 Minimum setting = 0 When using the internal waste bin provided with the unit, Cafection recommends setting the counter to a maximum of 40 cycles using standard 8, 10 and 12 oz cups. If the setting is too high, the wasted filter paper could jam in the brew group and damages may occur. -
Page 58: Interior Parts Cleaning & Sanitizing
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Interior Parts Cleaning & Sanitizing For food safety reasons, do not use soap or detergent to clean the inside of the brewer. Use hot water or chemical products recommended by the manufacturer (VENDZ , SPRAYZ ). -
Page 59: Bean Hopper Funnel
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 7.8.2 Bean Hopper Funnel Frequency: monthly or every 1,000 cycles 1. Turn OFF the brewer. Open the brewer’s door. 2. Pull down the bean hopper retaining pin. 3. At the same time, pull the bean hopper forward. -
Page 60: Soluble Canisters
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 7.8.4 Soluble Canisters Frequency: monthly or every 1,000 cycles It is recommended to remove, empty and clean the soluble canisters every month to avoid powder to accumulate on the walls of the canisters and alter the quality of the beverages. -
Page 61: Brew Group
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Funnel Tube retainer 7.8.6 Brew Group Brew Chamber and Funnel Frequency: weekly or every 200 cycles 1. Place a large cup or container under the dispensing nozzle to collect the hot rinse water. -
Page 62: Fans
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Brew Group Assembly Sanitizing Treatment Frequency: quarterly or every 5,000 cycles Regular sanitation treatments of the brew group assembly prevent residues from affecting the vacuum in the mechanism and altering the taste of the beverages. -
Page 63: Preventive Maintenance
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 PREVENTIVE MAINTENANCE All important parts of the unit must be maintained as per the preventive maintenance schedule to honor the warranty and to avoid possible defects. Adequate maintenance will extend the life of the coffee machine and deliver a consistent high quality beverage. -
Page 64: Overflow Tray
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Overflow Tray Inspection: weekly Preventive maintenance: inspection It is recommended to verify frequently that there is no water in the overflow tray to detect any flood or leakage. If there is too much liquid in the overflow tray, an error will be displayed on screen, the inlet valve will shut off and the heating element will turn off. -
Page 65: Brew Group Assembly
Cafection will completely clean and replace all parts requiring maintenance, including the screen and seal, the cylinder and the piston seal. -
Page 66: Outlet Valves
800-561-6162 Outlet Valves Inspection: quarterly Preventive maintenance: every 10,000 cycles To avoid any issue related to mineral deposits, Cafection recommends rebuilding all outlet valves at 18LAB10A Hot Water Tank Inner Components the same time. Heating Element Connector 1 Hot water... -
Page 67: Hot Water Tank
Preventive maintenance: every 60,000 cycles Heating Element Connector 2 Ground Reference Probe To avoid any issue related to mineral deposits, Cafection recommends having the water tank Temperature Probe assembly delimed to remove all scale in the unit. The heating element, probes and sensors may Thermal Disk Connector 1 also need to be replaced. -
Page 68: Grinder
The ground coffee particles’ size playing a key role in the coffee extraction and taste, it is important to change the grinder’s burrs in accordance with the preventive maintenance schedule. Contact salesorder@cafection.evocagroup.com or 800-561-6162, ext. 311, to order parts or for additional information. -
Page 69: Parts Maintenance
This section covers the servicing of various parts of the unit. Hot Water Tank Draining Cafection recommends allowing 3 hours for the water to cool down prior to emptying the tank. Make sure to have a bucket capable of holding a minimum of 0.8 gallons (3 L) suitable for hot water. -
Page 70: Shutdown And Storage
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Shutdown and Storage If this brewing equipment needs to be stored for an extended period of time, follow this procedure to avoid any risk of damage to the machine. 1. Turn off the unit and unplug it from the power outlet. -
Page 71: Brew Group Assembly
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Brew Group Assembly Removing the brew group 1. Open the brewer’s door. 2. Access Service mode (see section 6). 3. Press on the "Filter Paper Install" button (see section 6.2). 4. Wait for the brew chamber to open. Cut the filter paper with scissors on both sides of the brew chamber. -
Page 72: Main Board & Computer
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Main Board & Computer Like any electronic main board, the one in this brewer is very sensitive to power surges inside buildings. If an issue persists after replacing the main board, verify the power source. Use the necessary precautions for handling static sensitive devices. -
Page 73: Grinder
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Grinder 9.5.1 Grinder Issue (Grinder Jam) When an unusual performance of the grinder is detected, the machine tries to automatically recover itself by pulsing the grinder (max. 20 pulses), then finishes the beverage preparation. -
Page 74: Disassembling The Coffee Grinder
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 9.5.2 Disassembling the Coffee Grinder 1. Unplug the main power cord. 2. Open the brewer’s door and remove the ground coffee chute. 3. Remove the back panel. 4. Unplug the grinder’s wires and unscrew the 4 nuts securing the coffee grinder with a 5/16’’ socket. -
Page 75: Troubleshooting
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 TROUBLESHOOTING There are 2 types of service messages : Warnings and Errors. Warnings will temporarily disable some features, while errors turn the coffee brewer out of order. 10.1 Warning Messages List Filter Paper Roll Empty The unit is out of filter paper. -
Page 76: Error Messages List
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Printer Out of Paper No coupons will be printed, but all drinks will still be dispensed. Place a new paper roll in the printer. Printer Disconnected No coupons will be printed, but all drinks will still be dispensed. Check printer communication and printer power cables. - Page 77 SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 Low Water Level in the Tank. The water tank failed to fill completely within the prescribed time. The water inlet valve is deactivated for safety reasons. - Maximum filling time is 4 minutes when the power switch of the coffee brewer has been set to the ON position.
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Page 78: Annex 1 Waste Chute Position
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 ANNEX 1 WASTE CHUTE POSITION EN1805CMINSA Rev. 5 2021-10... -
Page 79: Annex 2 Required Clearance
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 ANNEX 2 REQUIRED CLEARANCE EN1805CMINSA Rev. 5 2021-10... -
Page 80: Annex 3 Main Board
SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 ANNEX 3 MAIN BOARD EN1805CMINSA Rev. 5 2021-10... - Page 81 SERVICE & INSTALLATION MANUAL - Encore 29 www.cafection.com 800-561-6162 EN1805CMINSA Rev. 5 2021-10...
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Page 82: Full Maintenance Schedule
10,000 cycles Check & replace the outlet valves. Check & replace the water filter. 25,000 cycles Replace the brew group via Cafection’s Brew Group Exchange Program. Replace the whipping motor(s). 50,000 cycles Delime the water tank & outlet valves. 100,000 cycles Replace the grinder burrs.
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