Epson WorkForce Enterprise WF-C17590 Supplemental Troubleshooting page 18

EPSON WorkForce Enterprise WF-C17590, WF-C20590, & WF-M20590
(Error Code: 100014) LIFT Timeout Error (if using FW older than GA25H8)
(Error Code: 100015) LIFT Sensor Error (if using FW GA25H8 or newer)
ADF paper tray lifts when it detects paper placed on the ADF. When scanning
is completed, it moves down to its home position. It is possible that while tray
is moving down, user may be removing paper beneath the tray and cause it to
become "out of position".
Please try the following:
1) Lift the ADF tray approximately half way.
2) Push the ADF coverside into the bottom (see photo to right).
If issue occurs too frequently, ADF may need replacement. If printer's serial
number is X3FV0000271 or lower (C20590 only) replace the ADF with p/n
1741819 or higher which has been modified to prevent this issue.
(Error Code: 100016) Scanner Home Position Detection
Failure
In addition to service manual troubleshooting, there may be an issue with the scanner's FFC. If printer's serial number is X3FV000804
or lower(C201590) or X59F000104 or lower(C17590), you may need to exchange the scanner with p/n 1749512 or higher. If serial
number is X3FV0000271 or lower (C20590 only) then also replace the ADF with p/n 1740177 or higher.
7/9/19
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