Crus For Your Product Model; Call Lenovo; Before You Contact Lenovo; Lenovo Customer Support Center - Lenovo ThinkBook 13s Gen 3 User Manual

CRUs for your product model

The table below lists the CRUs and CRU types that are defined for your product model.
Part
Power cord *
ac power adapter
* for selected models
Note: CRU replacement instruction is provided in one or more of the following publications and are available
from Lenovo at any time upon your request.
the product User Guide
the printed publications that came with the product

Call Lenovo

If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support
Center.

Before you contact Lenovo

Record product information and problem details before you contact Lenovo.
Product information
• Product name
• Machine type and serial number
Note: The product name and serial number can usually be found on the bottom of the computer, either
printed on a label or etched on the cover.

Lenovo Customer Support Center

During the warranty period, you can call Lenovo Customer Support Center for help.
Telephone numbers
For a list of the Lenovo Support phone numbers for your country or region, go to
pcsupport.lenovo.com/supportphonelist
Note: Phone numbers are subject to change without notice. If the number for your country or region is not
provided, contact your Lenovo reseller or Lenovo marketing representative.
Services available during the warranty period
• Problem determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
Self-service CRU
X
X
Problem symptoms and details
• What is the problem? Is it continuous or intermittent?
• Any error message or error code?
• What operating system are you using? Which version?
• Which software applications were running at the time
of the problem?
• Can the problem be reproduced? If so, how?
.
Optional-service CRU
https://
.
Chapter 4 Help and support
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