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TROUBLE SHOOTING MANUAL
(THIS MANUAL IS INTENDED FOR TRAINED & QUALIFIED DEALER USE ONLY)
1445 N. Highway
Colville, Wa 99114
MT VERNON-AE
#7020-057D January 18, 2010
www.quadrafire.com
www.quaddealer.com

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Questions and answers

GREG RICE
January 28, 2025

my stove is constantly tripping with auger jam. I've cleaned the auger chute many times. it will not reset on the thermostat. I have to unplug the stove from the wall to get to reset. do i need a new thermostat ?

1 comments:
Mr. Anderson
February 10, 2025

No, a new thermostat is not necessarily required. The error code "AUGER JAMMED" indicates a feed motor issue. Troubleshooting should focus on clearing the auger jam and checking the feed motor. If the stove does not reset from the thermostat, the issue may be mechanical rather than a thermostat failure.

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Summary of Contents for Quadra-Fire MT VERNON-AE

  • Page 1 MT VERNON-AE TROUBLE SHOOTING MANUAL (THIS MANUAL IS INTENDED FOR TRAINED & QUALIFIED DEALER USE ONLY) 1445 N. Highway www.quadrafire.com #7020-057D January 18, 2010 Colville, Wa 99114 www.quaddealer.com...
  • Page 2: Table Of Contents

    MT VERNON-AE TROUBLE SHOOTING MANUAL TABLE OF CONTENTS SECTION PAGE OPERATION....................BATTERY BACK-UP SYSTEM..............CONTROL BOARD SPECS................. ERROR CODES................... OPERATIONAL SYMPTOMS............... CONVECTION BLOWER TROUBLE-SHOOTING........EXHAUST BLOWER TROUBLE-SHOOTING..........FIREBOX VACUUM TESTING..............12 FEED MOTOR TROUBLE-SHOOTING............14-18 FIRE POT, AUTOCLEAN, THERMOCOUPLE TROUBLE-SHOOTING.
  • Page 3: Operation

    MT VERNON-AE TROUBLE SHOOTING MANUAL OPERATION CHART SELECT AUTO OR MANUAL OPERATION MODE. MAKE SURE YOU PUSH THE “DONE” BUTTON AFTER YOU SELECT THE MODE. AFTER YOU SET THE ROOM TEMPERATURE, THE WALL CONTROL WILL STATE “STARTUP” IN THE TOP LEFT CORNER.
  • Page 4 MT VERNON-AE TROUBLE SHOOTING MANUAL OPERATION CHART THE FIREPOT THERMO- COUPLE STARTS READING THE TEMPERATURE RISE AND THE UNIT WILL GO INTO “SOFT-START LOW”. SOFT-START LOW TIMES: (REV 3)___________(REV 4) SOFT-START LOW IS A SOFTWOOD......4 MINUTES....4 MINUTES TIMED MODE AND WILL VARY HARDWOOD.....4 MINUTES....4 MINUTES...
  • Page 5 MT VERNON-AE TROUBLE SHOOTING MANUAL OPERATION CHART THE WALL CONTROL WILL NOW DISPLAY THE HEAT OUTPUT SETTING IN THE MANUAL OR AUTO MODE. AUTO: (L,ML,M,MH,H) MAN: (L,ML,M,MH,H) ONCE THE THERMO- STAT IS SATISFIED OR THE BURN CYCLE HAS TIMED OUT...
  • Page 6: Battery Back-Up System

    MT VERNON-AE TROUBLE SHOOTING MANUAL BATTERY BACK-UP SYSTEM 12 VOLT DEEP CYCLE BATTERY AND THE BATTERY CORD (#12VCORD-AE) IS NEEDED TO POWER THE SYSTEM. A/C POWER MUST BE SHUT OFF OR THE POWER CORD DISCONNECTED FOR THE BATTERY BACK UP MODE TO ENGAGE.
  • Page 7: Control Board Specs

    MT VERNON-AE TROUBLE SHOOTING MANUAL CONTROL BOARD SRV7000-456 Rev C CONTROL BOARD SPECS 7.6 CODE: (Rev 3 fuel tables) FUEL UFTI SS LOW SS MED MAX IGNITER TIME A/C CYCLE TIME SHUTDOWN TIME CORN: 12 MIN 12 MIN START+15 MIN 2.9 HRS*...
  • Page 8: Error Codes

    MT VERNON-AE TROUBLE SHOOTING MANUAL ERROR CODES AUGER JAMMED: SEE PAGE 13 (FEED MOTOR TROUBLE-SHOOTING) BAD TC DROP TUBE: SEE PAGE 10 (CONVECTION BLOWER TROUBLE-SHOOTING) BAD TC FIRE POT: SEE PAGE 16 (FIREPOT, AUTOCLEAN & T-Couple TROUBLE-SHOOTING) CHECK ASH PAN: SEE PAGE 14 (FIREPOT, AUTOCLEAN & T-Couple TROUBLE-SHOOTING)
  • Page 9: Operational Symptoms

    MT VERNON-AE TROUBLE SHOOTING MANUAL OPERATIONAL SYMPTOMS UNIT HAS NO POWER OR LOSES POWER AFTER 15 TO 20 MINUTES: SEE PAGE 20 (POWER SUPPLY TROUBLE-SHOOTING) UNIT IS MAKING A RUMBLING NOISE DURING START-UP: CHECK THE FUEL SETTINGS AND MAKE SURE THE UNIT IS CLEAN. SEE PAGE 12 (FIREBOX VACUUM TESTING) UNIT IS BUILDING UP BLACK SOOT ON THE GLASS: CHECK THE FUEL SETTINGS AND MAKE SURE THE UNIT IS CLEAN.
  • Page 10: Convection Blower Trouble-Shooting

    MT VERNON-AE TROUBLE SHOOTING MANUAL CONVECTION BLOWER TROUBLE-SHOOTING Convection Blower: #SRV7000-260 (pin latch style) #SRV7034-058 (trigger latch style) Pin Latch: 7000-376 (180 CFM) Trigger Latch: 7034-066 **first unit -- sn 00700201367 sn 00700103644 DROP TUBE Convection Harness: #7034-219 THERMOCOUPLE. (#SRV7000-381)
  • Page 11: Exhaust Blower Trouble-Shooting

    MT VERNON-AE TROUBLE SHOOTING MANUAL EXHAUST BLOWER TROUBLE-SHOOTING EXHAUST BLOWER #7034-033 WHITE BLACK BLUE BLUE GREEN GREEN WHITE Items to check: Wall Control Error Code Check blower for obstructions: *Clean fan blades & check fan bearing. Check blower connections *Color of wires, Connector pins, test for broken wires Check over heat snap disc (#230-1290) *This is located on the pellet drop chute.
  • Page 12: Firebox Vacuum Testing

    MT VERNON-AE TROUBLE SHOOTING MANUAL FIREBOX VACUUM TESTING Vacuum Stats: STEP 1) INSTALL A VACUUM “T” BETWEEN THE VACUUM UTILITY SETTING: (vertical vent) SWITCH AND DROP TUBE. Start-up during pre-heat --- .04 Start-up while dropping pellets --- .19 STEP 2) INSTALL THE VACUUM GAUGE TO THE “T”.
  • Page 13: Feed Motor Trouble-Shooting

    MT VERNON-AE TROUBLE SHOOTING MANUAL FEED MOTOR TROUBLE-SHOOTING #SRV7000-313 #7034-004 #7034-038 Wall Control Error Code SRV7000-531 Items to check: Check feed tube for obstructions: *Remove the pellets from the hopper & then remove the feed assy (#7034-004). Check the auger spring set screw: *The set screw must be tight on the feed motor shaft.
  • Page 14: Fire Pot, Autoclean, Thermocouple Trouble-Shooting

    MT VERNON-AE TROUBLE SHOOTING MANUAL FIREPOT, AUTOCLEAN, & THERMOCOUPLE TROUBLE-SHOOTING #7000-334 SRV7034-072 (F/P top) #7000-513/4 (F/P springs) #7034-153 (F/P bottom) #7000-327 UPDATES: Started drilling the 2 holes in the igniter chamber 7-9-07. **New firepot released #7034-020 DEC 2009. Items to check:...
  • Page 15 MT VERNON-AE TROUBLE SHOOTING MANUAL FIREPOT, AUTOCLEAN, & THERMOCOUPLE TROUBLE-SHOOTING PAGE 15 9-30-2010 7020-057D...
  • Page 16 MT VERNON-AE TROUBLE SHOOTING MANUAL FIREPOT THERMOCOUPLE TROUBLE-SHOOTING PAGE 16 9-30-2010 7020-057D...
  • Page 17 MT VERNON-AE TROUBLE SHOOTING MANUAL FIREPOT THERMOCOUPLE TROUBLE-SHOOTING PAGE 17 9-30-2010 7020-057D...
  • Page 18 MT VERNON-AE TROUBLE SHOOTING MANUAL FIREPOT THERMOCOUPLE TROUBLE-SHOOTING PAGE 18 9-30-2010 7020-057D...
  • Page 19: Igniter Trouble-Shooting

    MT VERNON-AE TROUBLE SHOOTING MANUAL IGNITER TROUBLE-SHOOTING 15 amp fuse #7000-491/10 Connection point for the AC power CONVECTION BLOWER supply harness. (#7034-220) AC INPUT Connection point for the IGNITER igniter harness.(#7000-199) HALLS CONVECTION SNAP DISC OPEN TC3 TC2 DROP TUBE THERMOCOUPLE...
  • Page 20: Power Supply Trouble-Shooting

    MT VERNON-AE TROUBLE SHOOTING MANUAL POWER SUPPLY TROUBLE-SHOOTING AC INPUT FROM POWER SUPPLY SRV7000-324 (power supply) 15V DC OUTPUT TO CONTROL BOARD (#7034-221) WHITE AC OUTPUT TO CONTROL BOARD (#7034-220) BLACK WHITE AC INPUT FROM POWER CORD (#7034-201) SRV7000-456 (control board)
  • Page 21: Door/Hopper/Fuel Level Sensor Testing

    MT VERNON-AE TROUBLE SHOOTING MANUAL DOOR/HOPPER/FUEL LEVEL SENSOR TROUBLE-SHOOTING DOOR / HOPPER SENSOR (#7000-375) FUEL LEVEL SENSOR (#7000-380) Items to check: Wall Control Error Code IF YOU GET THE “DOOR OPEN” ICON: *Check the front door. Make sure the latch is closed.
  • Page 22: Wall Control Trouble-Shooting

    MT VERNON-AE TROUBLE SHOOTING MANUAL WALL CONTROL TESTING BACK OF THE WALL CONTROL. (FRONT COVER REMOVED) 3.3 vDC + GREEN 3.3 vDC - WHITE COMMUNICATION GREEN WHITE Connection point for the wall control harness.(SRV7034-200) Wall Control Error Code Items to check: Check main power for the unit: *Check for power or a broken connection.
  • Page 23: Usb Cord Operation

    MT VERNON-AE TROUBLE SHOOTING MANUAL USB CORD OPERATION USBCORD-AE Diagnostic Tool (#USBCORD-AE) 1) Make sure the wall control says “off” and all blowers are off. 2) Plug in USB cord to wall control and the computer. 3) Download the UFTI’s from the stove.
  • Page 24 MT VERNON-AE TROUBLE SHOOTING MANUAL CAUTION PROPER SHUTDOWN PROCEDURE The appliance must be in complete shutdown, completely 1. Set the wall control thermostat to “OFF” on AUTOMATIC/ cool and the exhaust blower off before performing any MANUAL SETTING screen and let the appliance com- pletely cool.
  • Page 25: Cleaning & Maintenance

    MT VERNON-AE TROUBLE SHOOTING MANUAL CLEANING & MAINTENANCE Tools Needed: Shop Vac* and Micro Cleaning Kit*; flat head 3. Assemble the crevice tool from the Micro Cleaning and Phillips screwdriver; 11/32 Nut-driver or wrench. Kit to attach to a Shop Vac. Figure 3.
  • Page 26 MT VERNON-AE TROUBLE SHOOTING MANUAL 5. Removing the Combustion (Exhaust) Blower a. The combustion blower is mounted in the bottom right rear of the appliance. Figure 5. Loosen all 6 screws, but do NOT Remove b. Use an 11/32 nut driver to loosen all six nuts, but do not remove.
  • Page 27: Parts List

    MT VERNON-AE TROUBLE SHOOTING MANUAL PARTS LIST (REFER TO EXPLODED VIEW FOR PART LOCATION) REPLACEMENT PARTS: GASKETS: AIR INTAKE SHIELD........7034-224 CONVECTION..........(18) 7000-329 BAFFLE:........(28) SRV7034-261 EXHAUST BLOWER TRANSITION....7000-332 EXHAUST (ROUND ORANGE)....SRV7000-423 BLOWERS: FEED MOTOR GASKET........7034-144 CONVECTION (180cfm)....(17) SRV7000-260 FIREPOT GASKET..........7034-190 EXHAUST..........(21) 7034-033 LOG SET.............LOGS-60-AE...
  • Page 28 MT VERNON-AE TROUBLE SHOOTING MANUAL MT VERNON-AE-I MT VERNON-AE INSERT CAST PARTS DOOR, LEFT..(1) 7005-110 DOOR, RIGHT..(2) 7005-109 FRONT, LOWER..(3) 7036-122 FRONT, UPPER..(4) 7036-105 HOPPER LID..(5) 7036-107 SIDE PLATE...(6) 7036-103 TOP PLATE....(7) 7036-101 MT VERNON-AE CAST PARTS ASHLIP....(8) 7005-111 FRONT PLATE..(9) 7005-108 DOOR, LEFT..(1) 7005-110...
  • Page 29 MT VERNON-AE TROUBLE SHOOTING MANUAL 9-30-2010 7020-057D...

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