Technicolor CGA4131COM Setup And User Manual
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Technicolor CGA4131COM Setup And User Manual

Comcast business router
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technicolor
Comcast Business Router (CBR)
Model- CGA4131COM
The Comcast Business Router (CBR) DOCSIS® 3.1 Cable Modem, with built-in
802.11ac Wi-Fi Router and voice eMTA
SETUP AND USER GUIDE
CBR CGA4131COM

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  • Page 1 Comcast Business Router (CBR) Model- CGA4131COM The Comcast Business Router (CBR) DOCSIS® 3.1 Cable Modem, with built-in 802.11ac Wi-Fi Router and voice eMTA SETUP AND USER GUIDE CBR CGA4131COM...
  • Page 2 CBR CGA4131COM- User Guide SAFETY INSTRUCTIONS AND REGULATORY NOTICES Before you start installation or use of this product, carefully read these instructions! 2 of 61...
  • Page 3 Such acts not expressly approved by Technicolor will result in the loss of apply in the country in which you want to use this product.
  • Page 4 CBR CGA4131COM- User Guide 2 This device must accept any interference received, including interference P(ermissible) E(xposure) limits are well above the potential this module is that may cause undesired operation. capable to produce. For operation within 5.15 ~ 5.25GHz frequency range, RF-exposure statement it is restricted to indoor environment.
  • Page 5 Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Technicolor. Technicolor assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.

  • Page 6: Table Of Contents

    CBR CGA4131COM- User Guide Table of Contents About this Setup and User Guide ..........................8 Getting Started ..............................9 Features at a glance ..........................10 Getting to know the Gateway ........................11 1.2.1 Front panel ............................11 1.2.2 Top panel ............................. 12 1.2.3...
  • Page 7 CBR CGA4131COM- User Guide 6.1.5 Remote Management .......................... 53 6.1.6 Configure a DMZ Host ......................... 54 6.1.7 NAT ..............................54 6.1.8 Static Routing ............................55 6.1.9 Dynamic DNS ............................56 Assigning a reserved IP to a device ......................57 Support ................................58 Wireless connection troubleshooting .......................

  • Page 8: About This Setup And User Guide

    The note symbol indicates that the text provides additional information about a topic. Terminology Generally, the CBR CGA4131COM will be referred to as Gateway in this Setup and User Guide. Typographical convention Following typographical convention is used throughout this manual: •...

  • Page 9: Getting Started

    CBR CGA4131COM- User Guide 1 Getting Started Introduction This chapter provides a brief overview of the main features and components of the Gateway. After this chapter, we will start with the installation. Do not connect any cables to the Gateway until instructed to do so.

  • Page 10: Features At A Glance

    CBR CGA4131COM- User Guide 1.1 Features at a glance Introduction This section provides a brief overview of the main features of your Gateway. DOCSIS® 3.1 Certified  2 DOCSIS® 3.1 OFDM downstream channels & 2 DOCSIS® 3.1 OFDM upstream channels ...

  • Page 11: Getting To Know The Gateway

    CBR CGA4131COM- User Guide 1.2 Getting to know the Gateway This section introduces you to the different components of the Gateway: Topic Page 1.2.1 Front Panel 1.2.2 Top Panel 1.2.3 Back Panel 1.2.4 Bottom Panel 1.2.1 Front panel Introduction On the front panel of your Gateway, you can find a number of LEDs that allow you to check the state of the services offered by the Gateway.

  • Page 12: Top Panel

    CBR CGA4131COM- User Guide 1.2.2 Top panel LED Legend: State Description Solid on Signifies steady state, or no action required Blink (1X/second) Signifies activity in progress or action required Fast Blink (5X/second) Fatal error, unrecoverable No activity, off Ethernet LED (item A)
  • Page 13 CBR CGA4131COM- User Guide State Description Solid on AC Power Ethernet 1 to Ethernet 8 LED (item B) State Description Solid on Active Ethernet link Blink (1X/second) Active Traffic Fast Blink (5X/second) Port Error: physical connection error preventing traffic/activity No active Ethernet link...

  • Page 14: Back Panel

    CBR CGA4131COM- User Guide State Description Solid on Port Provisioned Blinking (1X/second) Call in Process Blinking (5X/second) Port Error: Tip & Ring shorts, foreign voltage detected, provisioning or registration error Port Not provisioned / Not enabled Note: The CBR supports a total of 8 lines; the state is reflective of number of lines in use...

  • Page 15: Bottom Panel

    CBR CGA4131COM- User Guide All Ethernet ports on the Gateway support Gigabit Ethernet ports and have a maximum speed of 1 Gbps (Gigabit per second). Each Ethernet port has two LEDs: LED Status Description Left LED Solid on 1000MBPS Link...

  • Page 16: Preparing For The Installation

    CBR CGA4131COM- User Guide During a power failure, the Gateway can automatically switch to the auxiliary emergency power via the rechargeable battery (if installed). The following capabilities are supported during a loss of power: • The connected phones or dial function for a connected alarm system •...

  • Page 17: Setup

    CBR CGA4131COM- User Guide 2 Setup Setup procedure Complete the following steps to setup the Gateway: 1. Connect your Gateway to your service provider’s network. For more information, see “2.1 Connect the Gateway to your service provider’s network”. 2. Power on the Gateway.

  • Page 18: Power On The Gateway

    CBR CGA4131COM- User Guide 2.2 Power on the Gateway Procedure Proceed as follows: 1. Use the power cord that is included with your Gateway. 2. Connect the small end of the power cord to the Power port on the back of the Gateway.

  • Page 19: Connect Your Wireless Devices

    CBR CGA4131COM- User Guide Ethernet Port 3. Plug the other end of the Ethernet cable into the Ethernet port of your network device. 4. Your network device is now connected to your network. Use the same procedure to connect other Ethernet devices (computers, network printers and so on).

  • Page 20: How To Connect Your Wireless Client Via Wps

    CBR CGA4131COM- User Guide 2.4.1 How to connect your wireless client via WPS Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your local network in a swift and easy way, without the need to enter any of your wireless settings (network name, wireless network key, encryption type).

  • Page 21: How To Manually Connect Your Wireless Client

    CBR CGA4131COM- User Guide Troubleshooting If you are having trouble connecting your wireless client via WPS, this may be caused by one of the following reasons: • WPS cannot be correctly executed: Configure your wireless manually. For more information, see “2.4.2 How to manually connect your...
  • Page 22 CBR CGA4131COM- User Guide To configure these settings on: • Windows 10, proceed with “How to connect your computer on Windows 10”. • Windows 8, proceed with “How to connect your computer on Windows 8”. • Windows 7, proceed with “How to connect your computer on Windows...
  • Page 23 CBR CGA4131COM- User Guide How to connect your computer on Windows 8 Proceed as follows: 1. Click the wireless network icon ( ) in the notification area. 2. A list of available wireless networks appears. Double-click the Gateway’s Network Name (SSID).
  • Page 24 CBR CGA4131COM- User Guide Double-click the Gateway’s Network Name (SSIS) access point. The Gateway’s Network Name from the Gateway's back panel label. For more information, see “Product label (item B)”. 3. Windows prompts you to enter the security key. Type the Password (Key) which is printed on the Gateway's bottom panel label in the Security key box and click OK.
  • Page 25 CBR CGA4131COM- User Guide 3. Double-click the Gateway’s Network Name (SSID). The Gateway’s Network Name (SSID) is listed on the Gateway's back panel label. For more information, see “Product label (item B)”. 4. Windows prompts you to enter the network security key.
  • Page 26 CBR CGA4131COM- User Guide Type the Password (Key) which is printed on the Gateway's bottom panel label in the Network key and Confirm network key boxes and click Connect. 4. You are now connected to the Gateway: How to connect your computer on Mac OS X Proceed as follows: 1.

  • Page 27: How To Connect Your Phone

    CBR CGA4131COM- User Guide The Gateway’s Network Name (SSID) is printed on the Gateway's side or back panel label. For more information, see “Product label (item B)”. The WiFi window prompts you to enter your WPA password In the Password box, type the Password (Key) which is printed on the Gateway's bottom panel label and select the Remember this network box and click OK.

  • Page 28: Admin Tool

    CBR CGA4131COM- User Guide 3 Admin Tool Introduction The Admin Tool allows you to configure the settings of your Gateway via your web browser, using a computer or device that is currently connected to you Gateway (either wired or wirelessly).

  • Page 29: Components

    CBR CGA4131COM- User Guide 3.1 Components Components overview The following diagram identifies the sections of the Admin Tool: 29 of 61...
  • Page 30 CBR CGA4131COM- User Guide Menu (item A) The menu consists of the following menu items: • Gateway: Provides basic information about the Gateway and allows you to configure the basic settings. • Connected Devices: Allows you to manage the access settings of the devices in your network.

  • Page 31: How To Change The Default Admin Tool Password

    CBR CGA4131COM- User Guide 3.2 How to change the default Admin Tool password We recommend changing the default password of the Gateway. The default username is cusadmin and the default password is highspeed. Procedure 1. Go to the Admin Tool (http://10.1.10.1), using a computer or device that is currently connected to your Gateway (either wired or wirelessly).

  • Page 32: Battery Behaviour

    CBR CGA4131COM- User Guide Do not edit the backup files; this may result in corrupt files making them worthless as configuration backup. Restoring a previously saved configuration Restoring a saved configuration will require the Gateway to restart. The reboot will cause a short service interruption of the services provided by the Gateway.
  • Page 33 CBR CGA4131COM- User Guide Charging (When Device is on AC power and battery charge is < 100%) Battery Status Discharging (When Device is on Battery power) Idle (When Battery is neither 'Charging’ nor 'Discharging’) Good (Awaiting Comcast Product Team’s Reply) Battery Life Need Replacement (Awaiting Comcast Product Team’s Reply)

  • Page 34: The Gateway Wireless Access Point

    CBR CGA4131COM- User Guide 4 The Gateway wireless access point Introduction This section will help you set up your wireless network. What you need to set up a wireless network To set up a wireless network, you need the following components: ...
  • Page 35 CBR CGA4131COM- User Guide 4. The Edit page appears: 35 of 61...
  • Page 36 CBR CGA4131COM- User Guide The following fields are available for configuration: Wireless Network: Allows you to enable or disable this access point. Network Name (SSID): To distinguish one wireless network from another, each wireless network has its own network name, often referred to as Service Set IDentifier (SSID).

  • Page 37: How To Start A Wps Session Via The Admin Tool

    CBR CGA4131COM- User Guide 4.2 How to start a WPS session via the Admin Tool Adding a wireless client using WPS PBC 1. Make sure that the WPS button of your wireless client is accessible. This button can be a hardware button or a software button.
  • Page 38 CBR CGA4131COM- User Guide 5. Write down the number displayed in AP PIN. 6. In the WPS Pin Method list, click Enabled. 7. Open the WPS PIN page of your wireless client and enter the PIN that you wrote down.

  • Page 39: Prevent Devices From Accessing Your Wireless Network

    CBR CGA4131COM- User Guide 6. In the WPS Pin Method list, click Enabled. 7. In the Connection Options list, select Pin Number. 8. Enter the PIN from your wireless client in the Wireless Client’s PIN box. 9. Click PAIR. 4.3 Prevent devices from accessing your wireless network MAC address A MAC (Media Access Control) address is a unique hexadecimal code that identifies a device on a network.

  • Page 40: Internet Security

    CBR CGA4131COM- User Guide 5 Internet security Overview The Gateway offers various options to secure your Internet connection: Topic Page 5.1 Content Filtering 5.1.1 Managed Sites 5.1.2 Managed Services 5.1.3 Managed Devices 5.1.4 Reports 5.2 Firewall 5.1 Content Filtering Introduction The Content Filtering function: ...
  • Page 41 CBR CGA4131COM- User Guide How to block a specific website Proceed as follows, from the Managed Sites page: 1. Under Blocked Sites, click + ADD. 2. The Add Blocked Domain page appears. 3. In the URL field type the address of the website (for example, facebook.com).

  • Page 42: Manage Services

    CBR CGA4131COM- User Guide 3. In the Keyword box type the keyword that you want to block (for example, the webmail keyword will block all URLs that contain the word webmail in the URL). 4. If you want this rule only to be applied at specific time frames, click No in the Always Block list and define when to apply the rule: ...

  • Page 43: Manage Devices

    CBR CGA4131COM- User Guide 5. In the Blocked Services table, click + ADD. 6. The Add Service to be Blocked page appears. 7. Complete the following fields:  In the User Defined Service box, type a name for the rule (for example, FTP).

  • Page 44: Reports

    CBR CGA4131COM- User Guide  Block All to block all devices by default. In this case you must create a rule for each device that you want to allow on your network. Adding allowed devices If you selected Block All in the Access Type list, proceed as follows: 1.

  • Page 45: Firewall

    CBR CGA4131COM- User Guide Under Report Filters, select a report type and time frame and click GENERATE REPORT. 4. The Generated report table now lists all log entries. 5. Optionally, you can:  Click PRINT to print the log entries.

  • Page 46: Advanced Configuration

    CBR CGA4131COM- User Guide 6 Advanced configuration Introduction This chapter covers the more advanced features. The following topics are available: Topic Page 6.1 Port configuration for applications and services 6.1.1 UPnP 6.1.2 Port Forwarding 6.1.3 Port Triggering 6.1.4 Port Management 6.1.5 Remote Management...
  • Page 47 CBR CGA4131COM- User Guide But the Gateway will not be able to resolve the destination if:  The incoming message arrives on a different port as the outgoing message. Then the Gateway will not know that the two messages are related.

  • Page 48: Upnp

    CBR CGA4131COM- User Guide 6.1.1 UPnP Introduction UPnP is designed to automate the installation and configuration of a (small) network as much as possible. This means that UPnP-capable devices can join and leave a network without any effort of a network administrator.

  • Page 49: Port Forwarding

    CBR CGA4131COM- User Guide 4. Right-click Technicolor CGA4131COM and click View device web page. 5. The Admin Tool appears. How to use UPnP to access your Gateway on Windows XP If your computer runs Windows XP: 1. Go to My Network Places.
  • Page 50 CBR CGA4131COM- User Guide 5. In the Common Services list, select the service you want to run on the computer or select Other if the service is not listed. 6. If you selected Other, complete the following fields:  In the Service Name box, type a name for the services that you want to configure.

  • Page 51: Port Triggering

    CBR CGA4131COM- User Guide 6.1.3 Port triggering Introduction Port triggering allows you to define a set of dynamic port forwarding rules that will be activated as soon as a device sends traffic to the Internet over a specific port(s), the trigger port(s).

  • Page 52: Port Management

    CBR CGA4131COM- User Guide 6.1.4 Port Management Introduction Port management allows you to define a set of port management rules that restrict certain inbound traffic to specific computers on the True Static IP network. This gateway supports up to 100 True Static IP Port Management rules.

  • Page 53: Remote Management

    CBR CGA4131COM- User Guide 7. Click SAVE. 8. Your service is now listed in the Port Management table. 6.1.5 Remote Management Introduction Remote management allows the gateway to be accessed remotely by a customer account representative to perform troubleshooting or maintenance. This can be used via HTTP and HTTPS.

  • Page 54: Configure A Dmz Host

    CBR CGA4131COM- User Guide  In the Server IPv4 Address box, type the IP address of the computer from which you want to access the gateway.  In the Server IPv6 Address box, type the IP address of the computer from which you want to access the gateway.

  • Page 55: Static Routing

    CBR CGA4131COM- User Guide Procedure 1. Go to the Admin Tool (http://10.1.10.1), using a computer or device that is currently connected to you Gateway (either wired or wirelessly). For more information, see “Accessing the Admin Tool”. 2. On the Advanced menu, click NAT.

  • Page 56: Dynamic Dns

    CBR CGA4131COM- User Guide  In the Destination Subnet box, type destination subnet. (example – 192.168.4.20)  In the Subnet Mask box, type the subnet mask (example – 255.255.255.0)  In the Gateway IP box, type the IP address of the gateway.

  • Page 57: Assigning A Reserved Ip To A Device

    CBR CGA4131COM- User Guide 6.2 Assigning a reserved IP to a device Introduction By default, each device will get an IP address from the Gateway’s DHCP server. When a device leaves, is turned off or the lease time of the address has expired, the IP address becomes available and can be re-used for other devices.

  • Page 58: Support

    7 Support Introduction This chapter suggests solutions for issues that you may encounter while installing, configuring or using your Gateway. If the suggestions do not resolve the problem, look at the support pages on www.technicolor.com or contact your service provider. Topics...
  • Page 59 CBR CGA4131COM- User Guide 5. In the Channel Selection list, click Manual. 6. In the Channel list, click on one of the channels. 7. Click SAVE SETTINGS. Make sure that the wireless access point is enabled Proceed as follows: 1. Go to the Admin Tool (http://10.1.10.1), using a computer or device that is currently connected to your Gateway (either wired or wirelessly).

  • Page 60: Network Diagnostic Tools

    CBR CGA4131COM- User Guide If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more information, see “2.4.2 How to manually connect your wireless client”. 7.2 Network diagnostic tools Introduction The Admin Tool offers a number of diagnostic tools to test your network connectivity.
  • Page 61 CBR CGA4131COM- User Guide 4. The Gateway prompts you to confirm your choice. Click OK. 5. If you selected Restore Factory Settings, the Gateway will restart. In all other cases, no restart is needed. Reset/restore the Gateway via the Reset button Proceed as follows: 1.

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