Table of Contents
Advertisement
4)
The TV was left powered ON for an extended period of time and the TV Guide On Screen
system was unable to receive program data.
5)
During the data download the station from which data is downloaded had an unscheduled
outage.
6)
If using an off-air antenna, marginal poor reception can cause some of the data to be
missed.
7)
If using a cable box, it was accidently turned off. In installations using a cable box, the
box MUST be left on continuously.
3. Q: How long are the "data transmissions?"
Answer: TV Guide On Screen data is transmitted at varying times, usually four times per day,
and the cycles last approximately three (3) hours. The TV Guide On Screen system only requires
one transmission a day to maintain up-to-date program listings. Because the TV Guide On
Screen device must be powered off in order to receive new information, multiple transmissions
are conveniently scheduled early to mid-morning and early afternoon hours.
5. Q: How often do host transmissions take place?
Answer: Channel and setup data used to create the channel lineup is transmitted continuously,
24 hours a day - 7 days a week. Program information that contains details about each program
is usually transmitted four times a day.
6. Q: How do I add or delete a channel? Can the order in which a channel is
displayed be changed?
Answer: Yes. Refer to the "Change Channel Display or Channel Editor" section.
7. Q: I'm not able to receive some channels displayed on the TV Guide On Screen
listing. Why is that? Does this indicate a problem with my equipment?
Answer: Not necessarily. Cable TV subscribers receive channel data for all available channels
your cable TV provider offers. In order to view all the channels, you'd also have to subscribe to all
the channels. If you are connected to an off-air antenna the channel data you receive often
represents a viewing area larger than you would typically be able to receive. Your location, the
type of TV antenna you are using and you distance from each stations transmitting antenna will
all determine which channels are viewable from your location. Once you've determined which
channels can be received, all other can be removed from the TV Guide On Screen listing.
the xx section for instructions on how to remove channels.
8. Q: Why doesn't my favorite channel have more information in the Information
Box or Expanded Information Box?
Answer: The hardware that makes TV Guide On Screen possible is a computer chip which has
limited storage space. Factors used in determining which programs display detailed program
information are number of channels turned ON and availability of descriptions.
9. Q: Why are some of my off-air or cable channels not listed on the "CHANNEL
EDITOR" screen?
Answer: Presently, TV Guide On Screen does not list all channels in any given broadcast area.
As a result, channels are selected primarily on a "majority rules" basis. Channels with the highest
potential viewership are given top priority. Availability of program listings is another
consideration.
11. Q: Why are some of my channels listed on the wrong number?
Answer: There are two possibilities:
1. Data entered into the initial set-up screen was done incorrectly. (i.e. The user entered wrong
ZIP/postal code or selected incorrect channel map.) On the TV Guide On Screen Main
See
17
Advertisement
Table of Contents
