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hints and tips
Issues
Buttons don't work.
Door doesn't open.
If you start a wrong
programme accidentally.
Unusual odour.
You can't see any water.
There's no water going into
the machine.
There's only a small
amount of water.
Water adds up during
washing.
The machine does not
spin.
There's no water going into
the machine during rinse
operation.
During the spin-dry, the
drum stops and rotates
several times.
Foam and water remain in
the door or door seal.
Spin starting is repeated.
Solutions
• Child lock is activated. Deactivate the child lock function.
• The machine is operating a programme.
• The Programme Selection Dial was turned to a different
programme.
• Door lock may be active.
• The water temperature or level could be too high.
Firstly turn the machine off. Secondly turn the Programme
Selection Dial to the correct programme and optional function you
want. Press the Start/Pause button to start the new programme.
(Note: We suggest that you do not change the programme after the
machine has been running for 3 minutes.)
• Rubber parts and the motors may give off a smell when you first
start using the machine, but this goes away over time.
• You should wash the drum once a month.
This is normal: The water level is below the window.
• The water tap might be turned off.
• The water hose or water-supply hose may be frozen.
• Your water supply may be disrupted.
• The water-supply valve filter may be clogged.
• If you have paused the programme and you restart, the machine
may drain some water.
• Don't pour water in through the door.
This is normal: water is supplied automatically as the level lowers,
and with heavy loads the water may fill up repeatedly.
If a small load is in the machine, it may be detected as an
unbalanced load and may stop spinning after a number of attempts.
Make sure to add more clothes for the machine to spin properly.
Before rinsing, the machine spins to drain water remaining from the
wash. The water will fill up after that.
This is normal. The washing machine has detected an unbalanced
load and is trying to correct it. Make sure to add more clothes for
the machine to spin properly.
Although foam and water may remain, it does not have any
influence on the performance of a rinse.
This is normal. Although spin starting may be repeated, it is a
function made to spin quietly.
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