1. Precautions 1. Precautions 1-1. Safety Precautions Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as electrical shock. 1-1-1. Warnings For continued safety, do not attempt to modify the circuit board. Disconnect the AC power and DC power jack before servicing.
1. Precautions 1-1-4. Product Safety Notices Some electrical and mechanical parts have special safetyrelated characteristics which are often not evident from visual inspection. The protection they give may not be obtained by replacing them with components rated for higher voltage, wattage, etc.
1. Precautions 1-2. Servicing Precautions An electrolytic capacitor installed with the wrong polarity might explode. WARNING Before servicing units covered by this service manual, read and follow the Safety Precautions section of this manual. CAUTION If unforeseen circumstances create conflict between the following servicing precautions and any of the safety precautions, always follow the safety precautions.
1. Precautions 1-3. Static Electricity Precautions Some semiconductor (solid state) devices can be easily damaged by static electricity. Such components are commonly called Electrostatically Sensitive Devices (ESD). Examples of typical ESD are integrated circuits and some field-effect transistors. The following techniques will reduce the incidence of component damage caused by static electricity. Immediately before handling any semiconductor components or assemblies, drain the electrostatic charge from your body by touching a known earth ground.
1. Precautions 1-4. Installation Precautions For safety reasons, more than a people are required for carrying the product. Keep the power cord away from any heat emitting devices, as a melted covering may cause fire or electric shock. Do not place the product in areas with poor ventilation such as a bookshelf or closet. The increased internal temperature may cause fire.
Page 10
ANNEX. Exploded View & Part List ANNEX. Exploded View & Part List [UE65JU7500TXZF-AH01] 1-1. Exploded View ANNEX-1...
Page 11
ANNEX. Exploded View & Part List 1-1-1. Parts List Code No. Description & Specification Q’ty SA/SNA Remark BN95-01967A PRODUCT LCD-AUO; CY-WJ065FLAV1V,JU7500,Ba BN96-35558A ASSY CHASSIS TOP P; Y15 LED 65",PC+ABS MF BN95-02078B ASSY COVER STAND SMT-FRONT; JU6700,65,LIG BN96-34998B ASSY SPEAKER P-JU7.5K 65INCH; 6ohm,8pin,1 BN44-00812A DC VSS-LED TV PD BD;...
Page 12
ANNEX. Exploded View & Part List 2-1. Electrical Parts List Service Bom (SA: SERVICE AVAILABLE, SNA: SERVICE NOT AVAILABLE) Level Location No. Code No. Description & Specification Q’ty SA/SNA Remark UE65JU7500TXZF (AH01) R001A BN90-06526B ASSY COVER REAR;JU7000 SCREW 6001-003074 SCREW-MACHINE;BH,+,M3,L6,ZPC(BLK),SWRCH1 SCREW 6003-000003 SCREW-TAPTYPE;BH,+,-,B,M4,L10,ZPC(BLK),S...
2. Product specifications 2. Product Specifications 2-1. Product information Model UE**JU7500T Front View * W : Width H : High D : Depth Detail View Front Color Black Body 1081.6 X 632.8 X 118.7 mm 48" With stand 1081.6 X 681.8 X 308.6 mm Body 1238.5 X 718.3 X 113.7 mm 55"...
2. Product specifications 2-2-2. Detailed Specifications NOTE Design and specifications are subject to change without prior notice. Item UE**JU7500TXZF Accessory Product Series Country FRANCE Display Inch 48" / 55" / 65" / 78" Resolution 3,840 x 2,160 Ultra Clear Panel Video Picture Engine UHD Upscaling...
Page 61
2. Product specifications Item UE**JU7500TXZF Smart TV Samsung SMART TV Apps Game Yes(28 Countries) Multi-Link Screen ACR (Advertisement) Info Widget Vertical Enhancement Connected EPG Smart Interaction Yes(Spain,Dutch,Swiss,Poland,Portugal, Voice Interaction Austria,Belgium,German) Voice Control Face recognition Ready Motion control Ready Smart Convergence...
Page 62
Bezel Type Slim Type Slim Front Color Black Light Effect (Deco) Stand Type Slim Curved T-Stand Swivel (Left/Right) Additional Feature Samsung 3D 3D Converter Instant On Camera Built-in Wireless Copy Processor Quad-Core 21:9 Immersive Picture Mode SCSA Support Party Mode...
Page 63
Energy Efficiency Class Accessory 3D Active Glasses (Included) Remote Controller Model TM1240A Batteries (for Remote Control) Samsung Smart Touch Control (Included) PX (Included) Ultra Slim Wall Mount Supported Mini Wall Mount Supported Vesa Wall Mount Supported Floor Stand Support TV Camera (Included)
Cables not included in the package contents can be purchased separately. • The part code for some accessories may differ depending on your region. Product Code. No Product Code. No • Samsung Smart Control BN59-01221B 3903-000982 / • Power Cord 3903-000464 (78") • Batteries (AA x 2) 4301-000101 •...
2. Product specifications 2-4. Viewing the Functions The Remote Control Turns the TV on/off. Displays and selects available video sources. Gives direct access to channels. Returns to the previous channel. Turns the sound on/off. Alternately selects Teletext ON, Changes the current channel. Double, Mix or OFF.
Page 67
: Changes the channel. POINTER: Place a finger on the POINTER button and move the Samsung Smart Control. The pointer on the screen moves in the direction you moved the Samsung Smart Control. Press the POINTER button to select or run a focused item.
Page 68
2. Product specifications Pairing the TV to the Samsung Smart Control If your Samsung Smart Control is not paired to your TV, press and hold the buttons labeled simultaneously for 3 seconds or more to pair the Samsung Smart Control to the TV.
Certain TV features and apps may not be supported by Multi-Link Screen. If this is the case, exit from Multi-Link Screen and than use the feature. Selecting a Feature Press the Samsung Smart Control's M.SCREEN button while Multi-Link Screen is running. The Options menu appears. Select a feature from the Options menu. This initializes the selected feature.
2. Product specifications 2-5-3. Instant On Enabling the TV to Boot Faster MENU > System > General > Samsung Instant On Set Fast Boot on to have the TV boot up faster. <Cold Boot> Detachable power <Instant On> Remocon on...
2. Product specifications 2-6. HDMI 60P Mode HDMI UHD 60P MODE If an external UHD player is connected to the TV, follow these steps to convert the TV's HDMI connector optimized to the UHD signals. NOTE Each HDMI connector can be individually optimized for HDMI UHD 60P MODE. Turn off the external UHD player that is connected to the TV.
3. Disassembly and Reassemble 3. Disassembly and Reassembly This section of the service manual describes the disassembly and reassembly procedures for the LED TV. This LED TV contains electrostatically sensitive devices. Use caution when handling these components. WARNING 3-1. Disassembly and Reassembly Disconnect the LED TV from the power source before disassembly.
Page 76
3. Disassembly and Reassemble Description Picture Description Screws Remove the screws of ASSY COVER Torque : P-REAR. 7~ 8Kgf.cm. • 48": 15 EA • 55": 17 EA 6001-002755 In this step, two types of screws are Torque : used. 9~ 10Kgf.cm. •...
Page 77
3. Disassembly and Reassemble Description Picture Description Screws Remove the Power Cables and Speaker Cables. Power Cable Power Cable Speaker Cable Remove the LVDS Cable, Panel Wire Panel Wire Cable Cable and ASSY BOARD P-FUNCTION ASSY Cable. LVDS Cable LVDS Cable ASSY BOARD P-FUNCTION ASSY Cable Remove the NETWORK (BT/WIFI...
Page 78
3. Disassembly and Reassemble Description Picture Description Screws Remove the cables and 4 screws from Torque : the ASSY T CON. 7~ 8Kgf.cm. Finally carefully remove the ASSY T CON. 6001-003075 Cables Remove the NETWORK (BT/WIFI COMBO). • Remove the NETWORK (BT/WIFI COMBO) unit by moving it from left to right.
3. Disassembly and Reassemble 3-1-2. One Connect MINI Description Picture Description Screws Remove 4 Screws from the bottom of Torque : the One Connect MINI. 7~ 8Kgf.cm. 6003-000282 Lift off the Bottom Cover. NOTE Reassembly procedures are in the reverse order of disassembly procedures.
4. Troubleshooting 4. Troubleshooting 4-1. Troubleshooting 4-1-1. Previous Check Check the various cable connections first. Check to see if there is a burnt or damaged cable. Check to see if there is a disconnected or loose cable connection. Check to see if the cables are connected according to the connection diagram. Check the power input to the Main Board.
Page 81
4. Troubleshooting 78 inch Bluetooth/WIFI Combo Module Power Board Power Cable Main Board Panel Connectors LVDS Cable Jog Function T-CON Board Speaker IR Sensor...
4. Troubleshooting 4-2. How to Check Fault Symptom 4-2-1. Video Customer Picture Test Main Board Pre FRC Post FRC Problem Pass Pass Pass Check Signal Source and other inputs Fail Pass Pass Main Board or LVDS Cable Fail Fail Pass FRC (Main Board in TV) Fail...
Page 83
4. Troubleshooting Troubleshooting Video Test Power TV ON. Verify initial Start Up Screens with Power On. Press Mute 147 Mute to view Test Pattern from the MAIN Board. Press Mute 369 Mute to view Test Pattern from T-CON Board. Start Up Screens Mute 147 Mute Mute 369 Mute MAIN Board...
4. Troubleshooting 4-2-2. Bluetooth / WIFI Module Bluetooth Module Troubleshooting Check Bluetooth Address at Contact Samsung. BT Address Check BT Version at Factory Mode screen. Might require upgrade. Check GSPN. T-HKMDEUC-XXXX.XX T-HKMDEUS-XXXX BT Version BT Version : BLUETOOTH-VER-00XX E-MANUAL : HMUDVBEUJ-X.XXX...
Page 85
4. Troubleshooting WIFI Module Troubleshooting Check Wired MAC Address and Wireless MAC Address at Contact Samsung. Wired MAC Address Wireless MAC Address Check Wired MAC and Wireless MAC at Factory Mode screen. (Success/Failure) Wired MAC errors : Main Board is defective.
Page 86
4. Troubleshooting BT/WIFI Combo Pin Map BT modul Wi-Fi modul Pin # Signal Description BT_Reset BT Block Reset Power DET Power detect(Active Low) BT_Wake up BT Wake up USB DM BT USB interface USB DP BT USB interface Ground 3D_sync_in 3D sync input 3D_sync_out...
Page 87
4. Troubleshooting 15' BT / WIFI Combo • Waveforms of combo Module Pins (3.3V except VCC 5V) Stand by On state BT nReset BT Power_det BT wake up High BT USB DP & DM Don't care 60HZ signal swing (3D mode only) 3D sync in &...
4. Troubleshooting 4-2-3. One Connect Mini SYMPTOM : TV Power’s On with no on screen HDMI or USB(OCM), Optical: Unplug One Connect Cable to the TV instantly. <One Connect Mini disconnect banner will appear.> If there is a problem in the One Connect Mini and the TV Panel is OK the disconnect banner will appear. Replace defective One Connect Board.
4. Troubleshooting 4-2-4. Apps / Photos, Videos & Music Read Before Playing Photo, Video, or Music Files Limitations on use of photo, video, and music files • The TV supports MSC (Mass Storage Class) USB devices only. MSC is a class designation for mass storage devices.
4. Troubleshooting 4-3. Factory Mode Adjustments 4-3-1. Detail Factory Option NOTE If you replace the main board with new one, please change the factory option as well. The options you must change are "Type". UE**JU7500TXZF Inches 48" 55" 65" 78"...
4. Troubleshooting 4-3-2. Entering Factory Mode To enter ‘Service Mode’ Press the remote -control keys in this sequence : • If you do not have Factory remote control Power OFF MENU MUTE Power On • If you have Factory remote control INFO Factory •...
4. Troubleshooting 4-3-3. Factory Data Option Factory Menu Name Data Range Factory Reset Type 48A1UU7WJ 55A1UU7WJ 65A1UU7WJ 78A1UU7WJ Local Set EU_FRANCE SW Model UJU7500 BOM Model 7500 TUNER S_TC MRT Option Engineer Option Control Factory Menu Name Data Range EDID EDID ON/OFF...
Page 93
4. Troubleshooting Factory Menu Name Data Range T-CON Device Status OK LMN 1ST THRESHOLD LMN 2ND THRESHOLD LMN 3RD THRESHOLD EOS Click BP PMS Reset FAnet Thread User InstantOn Default Value ACM_MC HotkeyList 7k_SC UNIQUE TRIPLET FS_FAV Private Range USE SCSA Support OCM Reboot SPI Protection...
Page 94
4. Troubleshooting Factory Menu Name Data Range High Devi Carrier_Mute *If the broadcast signal is not good, TV will complement the characteristics of the signal (most use when weak signal comes from the growing area countries) Pilot Level High Thld 0x20h *If the noise comes from weakness- electromagnetic field, TV will be set Mute...
Page 95
4. Troubleshooting Factory Menu Name Data Range DCC CHK SEL DCC CHECK LOCAL 0x811B DCC CHECK TOTAL 0x812B Voice Debug Power Mnangement RM_BIST_DTV RM_BIST_ATV RM_BIST_CABLE SerDES Check Log Analyzer Error Popup On/Off Deadlock KILL CES Mode ON/Off NONE CES Option CES Convergence Option TCON Demura Bypass BT DUT...
Page 96
4. Troubleshooting Factory Menu Name Data Range FRC3D LD UPGRADE FRC2 3D FW UPGRADE Camera Upgade * Upgarde Camera module(There is upgrade program in Main-Image) Mic Upgrade * Upgarde MIC in Camera module(There is upgrade program in Main-Image) Jump UPGRADE Failure IR Blaster Upgrade Failure...
Page 97
4. Troubleshooting Factory Menu Name Data Range 1st_Cb_BL … 1st_Cr_RH … 1st_Cr_RL 2nd_R_L 2nd_G_L 2nd_B_L 2nd_R_H 2nd_G_H 2nd_B_H White Balance R-Offset G-Offset B-Offset R-Gain G-Gain B-Gain WB-W2_R_Offset WB_W2_B_Offset WB_W2_R_Gain WB_W2_B_Gain WB_N_R_Offset WB_N_B_Offset WB_N_R_Gain WB_N_B_Gain MGA On/Off R1_Gain G1_Gain B1_Gain R2_Gain G2_Gain B2_Gain R3_Gain...
Page 98
4. Troubleshooting Factory Menu Name Data Range B4_Gain R5_Gain G5_Gain B5_Gain R6_Gain G6_Gain B6_Gain R7_Gain G7_Gain B7_Gain R8_Gain G8_Gain B8_Gain R9_Gain G9_Gain B9_Gain R10_Gain G10_Gain B10_Gain SPI White Balance SPI MGA WB Data to SPI Advanced 4-19...
4. Troubleshooting 4-4. White Balance 4-4-1. Calibration Into the Factory Mode. Select ADC/WB menu. Select menu. AV Calibration Option Comp Calibration Control PC Calibration Debug HDMI Calibration ADC/WB Advanced 4-4-2. Service Adjustment You must perform Calibration in the Lattice Pattern before adjusting the White Balance. Color Calibration ...
Page 100
4. Troubleshooting Method of Color Calibration (AV) Apply the NTSC Lattice (N0. 3) pattern signal to the AV IN 1 port. Press the Source key to switch to “AV1” mode. Enter Service mode. Select the “ADC” menu. Select the “AV Calibration” menu. In “AV Calibration Off”...
4. Troubleshooting 4-4-3. Adjustment Into the Factory Mode. Select ADC/WB menu. Select White Balance menu. Option Control Debug (Low Light) (Hight Light) Sub Brightness Sub Contrast White Balance ADC/WB R offset R gain Advanced G offset G gain B offset B gain 4-22...
4. Troubleshooting 4-5. RS-232C • RS232C Control Port : COM#(Serial) Baud rate : 9600 Data Bit : 8 bit Parity : None Stop Bits : 1 Flow Control : None • Description of RS232C Pin# Name Full Name Pin# Name Full Name Pin# Name Full Name...
4. Troubleshooting 4-6. AV Control Tabe Control Item Cmd1 Cmd2 Cmd3 Value General Power Power 0x00 0x00 0x00 0x00 0x01 0x02 Volume Direct 0x01 0x00 0x00 (0~100) 0x01 0x00 Down 0x02 0x00 Mute 0x02 0x00 0x00 0x00 Direct 0x04 Continuous 0x01 0x00 0x03...
Page 104
4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Mode Natural 0x03 CAL-NIGHT 0x04 CAL-DAY 0x05 BD Wise 0x06 Relax New function of 12" 0x07 (only PDP TV) BackLight 0~20 0x01 0x00 (0~20) (CellLight) Contrast 0~100 0x02 0x00 (0~100) Brightness 0~100 0x03 0x00...
Page 105
4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Advanced Edge Enhancement 0x0f 0x00 Settings 0x01 xvYCC 0x10 0x00 0x01 Motion Lighting 0x11 0x00 0x01 Color Space Custom 0x12 0x00 Color Green 0x01 Blue 0x02 Only for active Color Space Custom Yellow 0x03 Cyan...
Page 106
4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Picture HDMI Black Level Normal 0x04 0x00 Option 0x01 Film Mode 0x05 0x00 Auto1 0x01 Auto2 0x02 Cinema New function of 12" 0x03 Smooth (only PDP TV) Auto Motion Plus 0x06 0x00 Clear 0x01...
Page 107
4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE 3D View Point 0x02 (-5~5) Depth 0x03 (1~10) 3D Auto View 0x05 0x00 Message 0x01 Notice 0x02 Control Item Cmd1 Cmd2 Cmd3 Value Sound Sound Mode Standard 0x0c 0x00 0x00 0x00 Music 0x01 Movie...
Page 108
4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value Sound Auto Volume Night 0x02 Speaker TV Speaker 0x07 0x00 0x00 Select External Speaker 0x01 Sound Main 0x08 0x00 0x00 Select 0x01 Sound Sound Reset 0x09 0x00 0x00 Reset 3D Audio 0x0a 0x00 0x00 0x01...
4. Troubleshooting 4-7. Updating the TV’s Software • MENU > Support > Software Update View your TV’s software version and update it if necessary. The TV is set to update software automatically via the internet by default. If you don’t want to update it automatically, set Auto Update (Support >...
Page 110
All video and audio settings return to their default settings after a software update. • We recommend you record your current settings now so you can easily re-establish your settings when the update is complete. On a computer, visit www.samsung.com. • Select GET SUPPORT >...
Page 111
4. Troubleshooting Enabling Automatic Software Updates • MENU > Support > Software Update > Auto Update If the TV is connected to the Internet, it can be updated via Auto Update while watching the TV. When the Background upgrade completed, the update will be applied the next time the TV is used. NOTE This option requires an Internet connection.