Page 1
SERVICE MANUAL HEART-LUNG SUPPORT SYSTEM CARDIOHELP System...
Page 2
Validity of this document Revision 3.3, issue date 2017-08 This document applies to the device CARDIOHELP-i with software release 3.4.6.0 or higher. Documents for lower software releases do not apply to the device CARDIOHELP-i with software release 3.4.6.0 or higher. Copyright All rights reserved.
| CARDIOHELP System | Contents | 3 | Contents General Information .............................7 Service Support Information ........................7 Software Versions............................. 7 Special Instructions........................... 7 1.3.1 Definition of Paragraph Formats ....................7 Symbols ..............................9 Software Symbols ............................. 9 Abbreviations ............................11 Precautionary Measures ........................... 13 1.7.1 Abstract of Screw Torque......................13 Service Requirements ..........................
Page 4
| 4 | Contents | CARDIOHELP System | 2.11.19Flow/Bubble Sensor ........................30 2.11.20Bubble Sensor..........................31 2.11.21Venous Probe ..........................31 2.12 Emergency Drive Technical Components ....................32 2.12.1 Foil ..............................32 2.12.2 Emergency Drive PCB ........................32 Inspection ................................33 General Information ..........................33 HLS Test Circuit............................33 3.2.1 Connecting the HLS Module ......................33 3.2.2...
Page 5
| CARDIOHELP System | Contents | 5 | Replacing Battery Housing Fan ........................ 69 Replacing Mains Power Supply Fan ......................72 Replacing Speaker ........................... 73 Lubricating the Emergency Drive......................74 Service Interfaces ..............................77 CARDIOHELP Service Function....................... 77 5.1.1 Call up "Service" Screen .......................77 5.1.2 Calibrate the Touchscreen ......................78 5.1.3...
Page 6
| 6 | Contents | CARDIOHELP System | Closing the Device ............................ 110 Replacing the Sensor Panel (Set) ......................111 Replacing the LED Foil ..........................112 Replacing the DIGIFLOW PCB......................... 113 6.10 Replacing Battery PCB ..........................114 6.11 Removing Battery Housing ........................116 6.11.1 Assemble Battery Housing......................117 6.12 Replacing Gasket Sealing ........................
| CARDIOHELP System | 1 General Information | 7 | 1 General Information The aim of this Service Manual is to describe the CARDIOHELP system and provide the information required for maintenance. Before carrying out any maintenance, carefully read the Instructions for Use and the Service Manual. 1.1 Service Support Information Cardiopulmonary Headquaters Technical Support Center...
Page 8
| 8 | 1 General Information | CARDIOHELP System | [Software symbol names] texts in square brackets are display texts or symbol definitions in the software (Service Tool and CARDIOHELP). Texts in quotes are product names or special references in the document. Service Manual | 3.3 | EN | 05 Copyright Maquet Cardiopulmonary GmbH...
| CARDIOHELP System | 1 General Information | 9 | 1.4 Symbols Attention! Observe the warnings and safety precautions in the accompanying documents. ESD-sensitive components. Live electrical components. Warning of dangerous electrical voltage. Recycling. Used batteries must be recycled or disposed of in accordance with the relevant national and environmen- tal regulations.
Page 10
| 10 | 1 General Information | CARDIOHELP System | [Settings] Change general settings. [Pump] Change the control mode LPM/RPM. [Data recording] Change the interval for data recording, recording data offline and exporting recorded data. [Alarm list] Displays alarm list. [Close Menu] To close the menu and return to the last screen displayed.
| CARDIOHELP System | 1 General Information | 11 | [MECC] Switch to the thApp MECC [v-v ECLS] Switch to the thApp v-v ECLS [PALP] Switch to the thApp PALP Symbol name [Power Description supply status] [Battery operation] Battery operation; sufficient battery capacity. [Mains operation] Mains operation.
Page 12
In Process Control Liters per minute MCP-HTSC MAQUET Cardiopulmonary Headquarters Technical Support Center MECC Minimal extra corporeal circuit Getinge Extranet Web application for support cases and FAQ (Frequently Asked Questions) (https://extranet.getinge.com) Not applicable Operation room Arterial pressure P Additional external pressure P...
| CARDIOHELP System | 1 General Information | 13 | 1.7 Precautionary Measures WARNING! Eliminate safety risks! Disconnect the CARDIOHELP from the external power supply and remove the batteries before carrying out maintenance. WARNING! Electrical components are live! While the CARDIOHELP is connected to the internal or external power supply, the electrical components are live.
| 14 | 1 General Information | CARDIOHELP System | 1.8 Service Requirements Personnel Requirements WARNING! Maintenance work may only be carried out by authorized service technicians! Maintenance work may only be carried out by service technicians who have been trained, instructed and authorized by MAQUET.
| CARDIOHELP System | 1 General Information | 15 | Temperature measurement device * Temperature probe * Crossover cable USB type A / type B cable Sensor tester * Checking device DC connection cable CARDIOHELP DC connection cable checking device DC connection cable flow meter DC distribution box DC power supply unit with power supply cord AC and connection cable DC...
| 16 | 1 General Information | CARDIOHELP System | 1.11 Maintenance Overview Interval INSPECTION Visual inspection 12 months Electrical safety test 12 months Function test 12 months Measured value and alarm monitoring 12 months SERVICING Clean the rotary knob 12 months Change the batteries 24 months...
| CARDIOHELP System | 2 System Components | 17 | 2 System Components 2.1 General Information The CARDIOHELP System is a compact perfusion system, with which an extracorporeal circulation can be driven, controlled, monitored and logged. Further information is available in the CARDIOHELP System Instructions for Use. 2.2 System Overview Front Carrying handle...
| 18 | 2 System Components | CARDIOHELP System | 2.3 Controls 2.3.1 Control Panel Touchscreen Speed indicator LED “Battery” LED “AC/DC power supply” LED Safety button “Zero flow mode” LED ”Zero flow mode” button “Unlock” LED “Unlock” button “On/Off” LED “On/Off”...
| CARDIOHELP System | 2 System Components | 19 | Rear Interfaces for external pressure sensors Holder for connection cable of disposable Interface for sensors of disposable External clamp (no function) Interface for venous probe External bubble sensor Interfaces for external temperature sensors External drive (no function) Interface for flow/bubble sensor Interface for level sensor...
| 20 | 2 System Components | CARDIOHELP System | 2.7 Bubble Sensor The separate bubble sensor is for venous bubble monitoring. Cover Tube retainer Locking device “CARDIOHELP” connection Bubble sensor 2.8 Venous Probe The venous probe of the CARDIOHELP-i (serial number greater than 90420390) measures the venous blood parameters S , Hb, Hct and T LEDs...
| CARDIOHELP System | 2 System Components | 21 | Level sensor “CLS L2.0” and level sensor pad “MCP00151004” Level sensor CARDIOHELP connection cable Level sensor pad CLS Kit 2.10 Positions of Signs and Labels CARDIOHELP-i additional label CARDIOHELP Base Unit rating plate Security seal CARDIOHELP Security seal...
| 22 | 2 System Components | CARDIOHELP System | 2.11 Device Technical Components 2.11.1 Display Display Main function Optical display of – Operating conditions – Measured value – Alarms Specification Power supply Operating voltage 3.3 V DC Power consumption max.
| CARDIOHELP System | 2 System Components | 23 | 2.11.3 Rotary Encoder for Rotary Knob Rotary encoder Main function Incremental encoder with 16 snap-ons Communication with HMI PCB Speed/flow regulation RPM/LPM Specification Power supply Operating voltage range 3 ... 24 V DC Power consumption <...
| 24 | 2 System Components | CARDIOHELP System | Specification Power supply Input voltage 24 V DC Power consumption 50 W 2.11.6 HMI PCB HMI PCB Main function User input interface – Touchscreen (controls foil) – Display (graphical image) –...
| CARDIOHELP System | 2 System Components | 25 | – Communication with DIGIFLOW PCB – Alarm output via Piezo Drive control (drive control unit) – Alarm output via Piezo Manage power supply (loading control unit) – Rechargeable battery – Mains power Additional function Power supply bridge circuit to ECG connection Specification...
| 26 | 2 System Components | CARDIOHELP System | 2.11.10 DIGIFLOW PCB DIGIFLOW PCB Main function Flow measurement Bubble detection Additional function Communication with sensor PCB Specification Power supply Input voltage 3.3 V DC Power consumption Service Manual | 3.3 | EN | 05 Copyright Maquet Cardiopulmonary GmbH...
| CARDIOHELP System | 2 System Components | 27 | 2.11.11 Mains Power Supply Mains power supply Main function Voltage transformer Specification Voltages Input 100 … 240 V AC Output 24 V DC Fuses 2 x 2.5 AT 250 V AC (primary fused, fuse not changeable) 2.11.12 Battery Housing with Fan Battery housing Main function...
| 28 | 2 System Components | CARDIOHELP System | 2.11.13 Battery WARNING! Do not mix old with new battery types. Old battery type New battery type Main function Power supply if mains power fails – Lithium-ion battery Technical data Old battery type (CGR18650CG / M350-0149-BA0): Charging time 5 h max.
| CARDIOHELP System | 2 System Components | 29 | Specification Technical data Impedance 8 Ω Medium sound pressure level 83 dB Critical components Membrane 2.11.15 Fan Drive Fan drive Main function Drive cooling Specification Voltages Rated voltage 5 V DC 2.11.16 Battery Housing Fan Battery housing fan Main function...
| 30 | 2 System Components | CARDIOHELP System | Specification Voltages Rated voltage 5 V DC 2.11.18 Mains Filter Mains filter Main function Balance of electrical disturbances – Radio interference suppression – Electromagnetic compatibility Specification Voltages Input voltage 100 … 240 V AC Fuses 2 x 4.0AT Critical components...
| CARDIOHELP System | 2 System Components | 31 | 2.11.20 Bubble Sensor Bubble sensor Type BS 3/8“ x 3/32“ L.1.7 BS 3/8“ x 1/16 - 1/4“ x 3/32“ L.1.7 Main function Bubble detection Specification Voltages Input voltage 9 V DC 2.11.21 Venous Probe Venous probe Type...
| 32 | 2 System Components | CARDIOHELP System | 2.12 Emergency Drive Technical Components Type CARDIOHELP Emergency Drive 2.12.1 Foil Foil Main function Pump speed display 2.12.2 Emergency Drive PCB Emergency drive PCB Main function Speed detection LED display of speed Service Manual | 3.3 | EN | 05 Copyright Maquet Cardiopulmonary GmbH...
| CARDIOHELP System | 3 Inspection | 33 | 3 Inspection WARNING! Avoid safety risks. The CARDIOHELP must be checked at regular intervals by trained and authorized MAQUET service technicians. WARNING! Avoid safety risks. To avoid safety risks, an inspection must be carried out after every service or repair and after opening the device.
| 34 | 3 Inspection | CARDIOHELP System | ▶ Ensure that the three guide pins are in the corresponding holes in the HLS module and the locking device has clicked into place. ▶ Ensure that the disposable is correctly positioned and securely fixed. 3.2.2 Disconnecting the HLS Module Press the HLS module’s locking device to the middle.
| CARDIOHELP System | 3 Inspection | 35 | ▶ The HLS module and the tubes will fill with water. 14 Switch the CARDIOHELP on and activate the “Global Override” mode (see Instructions for Use). [Global Override] symbol 15 Set a speed of 3000 rpm for two minutes. Increase the speed to 4000 rpm for one minute. ▶...
| 36 | 3 Inspection | CARDIOHELP System | NOTE To achieve a longer working life, we recommend that the HLS module is blown out with compressed air. The air pressure must not exceed 2 bar! 3.3 Visual Inspection 3.3.1 CARDIOHELP Device Check the following components for visible damage or soiling.
| CARDIOHELP System | 3 Inspection | 37 | 3.3.2 CARDIOHELP Emergency Drive Check the emergency drive and the holder for availability and signs of damage. CARDIOHELP Emergency Drive Emergency drive and holder are present and in good condition - passed/failed. WARNING! Avoid safety risks.
Page 38
| 38 | 3 Inspection | CARDIOHELP System | Check the connections on the front for damage and cleanliness. Front connections Front connections are in good condition and clean - passed/ failed. Check the sensor connections for damage and cleanliness Sensor connections Sensor connections are in good condition and clean - passed/ failed.
| CARDIOHELP System | 3 Inspection | 39 | 3.4 Electrical Safety Test WARNING! Avoid risk of injury. The electrical safety check must be carried out after each time the device is opened! WARNING! Follow the manufacturer's Instructions for Use of the test unit. CAUTION! Avoid risk of injury.
| 40 | 3 Inspection | CARDIOHELP System | 3.4.2 Protective Ground Resistance Power Plug Disconnect the CARDIOHELP from the power supply cord. Connect the power supply cord used by the customer to the universal test unit. Use the universal test unit to measure the protective ground resistance power plug at the PE pin.
| CARDIOHELP System | 3 Inspection | 41 | Check the reverse polarity by turning the power plug through 180° and repeating the measurement. (Check your universal test unit’s Instructions for Use to see if turning the power plug is necessary). Enter the highest measured results into the service protocol.
Page 42
| 42 | 3 Inspection | CARDIOHELP System | Emergency Drive Place the emergency drive into the holder of the emergency drive. CARDIOHELP Emergency Drive ▶ Emergency drive clicks into the holder. ▶ Twisting is not possible. Emergency drive attachment - passed/failed. Fold the guard up and down.
| CARDIOHELP System | 3 Inspection | 43 | 3.5.2 Manual Function Test Self-test Connect the CARDIOHELP to the external power supply with the power supply cord. Press the On/Off button to switch the CARDIOHELP on. ▶ The CARDIOHELP automatically performs a self-test after being switched on.
Page 44
| 44 | 3 Inspection | CARDIOHELP System | In order to check the upper fan place the measuring tool at the 3rd ventilation rib from the top. Upper fan check ▶ The upper fan operates correctly if the measured value is between 0.5 m/s and 1.1 m/s. ▶...
Page 45
| CARDIOHELP System | 3 Inspection | 45 | CARDIOHELP-i application for USA Check the cover of the rotary knob to see if it matches the existing license. Select an application and touch the [Confirm] symbol. Rotary knob cover matches license - passed/failed. Software Version Touch the [Menu]...
Page 46
| 46 | 3 Inspection | CARDIOHELP System | ▶ The battery status window is opened. ▶ Both battieries are detected and the capacity is displayed. Battery detection / battery capacity - passed/failed. Connect the CARDIOHELP to the external power supply with the AC power supply cord.
Page 47
| CARDIOHELP System | 3 Inspection | 47 | Carry out the touchscreen calibration (⇨ "Calibrate the Touchscreen", page 78). Calibrating the touchscreen Rotary knob button function - passed/failed. Touchscreen calibration completed. Emergency Mode Button Function Press the [Emergency mode] button for 4 s.
| 48 | 3 Inspection | CARDIOHELP System | Drive Connect the HLS test circuit (⇨ "HLS Test Circuit", page 33). Connect the external flow/bubble sensor HLS test circuit connected Turn the rotary knob to the right and set the speed to 5000 rpm. RPM LED Foil ▶...
| CARDIOHELP System | 3 Inspection | 49 | Prepare the BMU cell for the test. BMU cell connects ▶ Close BMU cell on tab with the blue cap. ▶ Fill with tap water (approx. 15 … 25°C) up to the locking hook. Remove the probe from the holder.
| 50 | 3 Inspection | CARDIOHELP System | External pressure sensors – P – P – P – P Integrated pressure and temperature sensors – P – P – P – T 3.6.1 Flow Accuracy Prerequisite HLS test circuit is connected and external flow/bubble sensor is connected on the arterial side (⇨ "HLS Test Circuit", page 33).
| CARDIOHELP System | 3 Inspection | 51 | Set the flow meter to 5 lpm with the flow clamp [A]. Read the LPM measured value from the touchscreen of the CARDIOHELP and enter it in the service protocol. Set the speed to 2500 rpm. ▶...
Page 52
| 52 | 3 Inspection | CARDIOHELP System | ▶ Pump stops. Bubble alarm screen ▶ Acoustic alarm sounds. ▶ Status bar turns red and displays the appropriate message. Bubble detection flow/bubble sensor - passed/failed. Connect the flow/bubble sensor to the HLS test circuit. 10 Deactivate the [Bubble monitoring] function.
Page 53
| CARDIOHELP System | 3 Inspection | 53 | Check the display on the touchscreen. Level intervention screen ▶ Red intervention symbol is displayed. ▶ A blue tick is displayed to indicate the level sensor. ▶ Speed display shows 2000 rpm. Lift the priming bag in such a way that there is no liquid around the level sensor.
| 54 | 3 Inspection | CARDIOHELP System | 3.6.3 PC-Aided Function Test CAUTION! Do not disrupt the USB connection during the PC-aided function test. If the USB connection is disrupted, all test data is lost. The PC-aided function test must be started again. The following tests are electronically documented and are summarized in the service report “Attachment for service protocol”.
Page 55
| CARDIOHELP System | 3 Inspection | 55 | Start PC-Aided Function Test Connect the HLS test circuit (⇨ "Connecting the Test Circuit", page 34). HLS test circuit Connect the laptop to the CARDIOHELP with the USB cable. Activate the service interface (⇨ "Activate the Service Interface", page 79). Start the Service Tool Software on the laptop.
Page 56
| 56 | 3 Inspection | CARDIOHELP System | Load Function Test Application Click on the [Load function test application] button. Service Tool "Function test" Load function test data CARDIOHELP screen ▶ Function test is loading. ▶ Touchscreen display on the CARDIOHELP. Check the Buttons Click on the [Buttons]...
Page 57
| CARDIOHELP System | 3 Inspection | 57 | Follow the instructions on the screen. Ethernet message ▶ A ping is sent. Check Self-Test Status Click on the [Self-test status] button. Follow the instructions on the screen. Self-test status message Check Night Mode Click on the [Night Design]...
| 58 | 3 Inspection | CARDIOHELP System | Click on the [Normal mode] button. Follow the instructions on the screen. Function test mode message Exit 3.6.4 External Temperature Sensors NOTE These tests check the input signal of the sensor connections of the CARDIOHELP. The measuring accuracy of the external temperature sensors is not tested.
| CARDIOHELP System | 3 Inspection | 59 | 3.6.5 External Pressure Sensors NOTE These tests only check the input signal of the sensors on the CARDIOHELP. The measuring accuracy of the external pressure sensors is not tested. CAUTION! Disconnect disposable connection cable! If valid values of an integrated sensor are available, the values of the external sensors are ignored.
| 60 | 3 Inspection | CARDIOHELP System | Integrated Pressure Sensors Touch the [Parameter list] symbol. [Parameter list] symbol Connect the connector for the integrated sensors of the sensor tester to the CARDIOHELP. Integrated sensor connectors Set the value of P to 0 on the sensor tester “P Integrated”.
| CARDIOHELP System | 3 Inspection | 61 | Click on the [Finalize Service] button. [Finalize Service] symbol Click on the [Yes] button. "Last Service Date" message ▶ Next service date is displayed. "Service data saved" message Click on the [OK] button.
| 62 | 3 Inspection | CARDIOHELP System | 3.7.3 Create Attachment for Service Protocol Click on the [Export service data] button. [Export service data] symbol Click on the [Yes] button. Read out service data ▶ The service data is exported and the file is saved automatically in the “DeviceReports” folder. ▶...
| CARDIOHELP System | 3 Inspection | 63 | ▶ The message “Events saved in the file” is displayed. Events message saved Click on the [OK] button. Click on the [CLEAR!] button. ▶ The message “Really delete ALL events?” is displayed. Warning message Click on the [Yes]...
| 64 | 3 Inspection | CARDIOHELP System | ▶ The message “Really delete ALL events?” is displayed. Warning message Click on the [Yes] button. User pool deleted. 3.7.6 Ending the Service Click on the [Close] button. ▶ The service tool software is closed. Service interface activated Disconnect the laptop from the CARDIOHELP.
Page 65
| CARDIOHELP System | 3 Inspection | 65 | NOTE If the Instructions for Use is not available, "No direct risks, detected defects should be remedied quickly!" must be selected in the final assessment. Recommend that the customer orders a new Instructions for Use from Maquet. Make a note of the recommendations under Comments in the service protocol.
| 66 | 4 Servicing | CARDIOHELP System | 4 Servicing WARNING! Avoid safety risks. The CARDIOHELP must be serviced at regular intervals by trained and authorized MAQUET service technicians. WARNING! Avoid safety risks. To avoid safety risks, an inspection must be carried out after every service or repair and after opening the device.
| CARDIOHELP System | 4 Servicing | 67 | CAUTION! Do not use any pointed objects for cleaning. Make sure that the rotary knob is dry. Fit the rotary knob with a gap of 1.0 mm parallel to the display foil. Pull hex nut with a torque of 1.4 Nm.
Page 68
| 68 | 4 Servicing | CARDIOHELP System | Loosen the screws (M2.5x6) of the battery lid. Open the battery lid CAUTION! Use suitable tools to remove the screws, so that these cannot fall into the interior of the device. Remove both batteries using the attached tabs.
| CARDIOHELP System | 4 Servicing | 69 | 4.3 Replacing Fan Drive Service interval 24 months Requirements Service training part 2 WARNING! Faulty installing and failures could be increase the blood temperature of the patient. WARNING! To finish the task, the following steps must be carried out in order to ensure error-free use. Check the airstream of the fan drive.
Page 70
| 70 | 4 Servicing | CARDIOHELP System | WARNING! Faulty installation and failures could increase the blood temperature of the patient and cause the device to overheat. WARNING! Eliminate safety risks. To finish the task, the following steps must be carried out in order to ensure error-free use. Check the airstream of the fan drive.
Page 71
| CARDIOHELP System | 4 Servicing | 71 | Replace the new fans and assemble them on the fan mountings using a force of 0.3 Nm and Loctite 270. Battery housing base 10 Insert the fan mountings and fix them with the screws in the battery housing.
| 72 | 4 Servicing | CARDIOHELP System | 4.5 Replacing Mains Power Supply Fan Service interval 24 months Requirements Service training part 2 CAUTION! ESD-sensitive components To prevent damage to ESD-sensitive components, an ESD-protected environment must be set up. WARNING! Faulty installation and failures could increase the blood temperature of the patient and cause the device to overheat.
| CARDIOHELP System | 4 Servicing | 73 | Switch on the fan switch and check the function of the power supply fans. Assemble the battery housing (⇨ "Assemble Battery Housing", page 117). ▶ Make sure to replace the gasket sealing (⇨ "Replacing Gasket Sealing", page 117). Close the device (⇨...
| 74 | 4 Servicing | CARDIOHELP System | Cut the cable tie [3]. Speaker Open the hex nuts with a socket wrench of 7 mm. Replace the speaker. Affix the new speaker with a force of 1 Nm and Loctite 270. CAUTION! Make sure that the sealing of the speaker covers the speaker slots.
Page 75
| CARDIOHELP System | 4 Servicing | 75 | Unscrew the metal screws with plastic washer and lift up the emergency drive PCB [2]. Guard plate Unscrew the screws with metal washer and lift up the guard plate [4]. Remove the sandwich plate with gear [5]. Sandwich plate with gear If the emergency drive does not have notches, use M3X6 mm screws.
Page 76
| 76 | 4 Servicing | CARDIOHELP System | Attached Maquet Lubrication Grease CAUTION! The free wheel of the gear wheel (Z20) must be directing towards the driving shaft. Remount the sandwich plate with gear. CAUTION! Secure all screws with Loctite 270. 10 Attach the guard plate using M4 screws and the washer with...
| CARDIOHELP System | 5 Service Interfaces | 77 | 5 Service Interfaces The following tools are available to service technicians for carrying out maintenance work on the CARDIOHELP. CARDIOHELP service function CARDIOHELP Service Tool Software CARDIOHELP Test Boxes 5.1 CARDIOHELP Service Function "Service"...
| 78 | 5 Service Interfaces | CARDIOHELP System | 5.1.2 Calibrate the Touchscreen NOTE Only when the pump is at a standstill. Speed must be set to 0 RPM. NOTE Abort not possible. The calibration cannot be aborted. It must be carried out completely and is checked for plausibility at the end.
| CARDIOHELP System | 5 Service Interfaces | 79 | 5.1.3 Calibrate the Batteries NOTE Only when pump is at a standstill. Speed must be set to 0 RPM. The CARDIOHELP performs calibration automatically with the battery calibration function. In the „Service“ screen, touch [Calibration] and then on [Battery calibration]...
"System information" screen Compare the displayed software statuses with the current document “CARDIOHELP Software Release”. ▶ The currently valid document is available on the Getinge Extranet. Currently valid software versions available - passed/failed. 5.1.8 Configurate Alarms "Alarm configuration" screen It enables you to activate and deactivate the „Global override“ mode and to activate and deactivate the reminder signal that sounds after 1 minute by default.
| CARDIOHELP System | 5 Service Interfaces | 81 | 5.2.1 Screen Layout The screen is divided into two areas: Device status and additional information Service tasks Service interface activated Device status and additional information The status of the connection to CARDIOHELP is visible in the top left corner. In the center you will find important information about the connected device.
| 82 | 5 Service Interfaces | CARDIOHELP System | Special Function test Base Unit IPC (only for professionals) 5.2.2 "Welcome" Tab "Welcome" tab This tab contains general information about the service tool software. Software version of the service tool software Responsible manufacturer of the software 5.2.3 "Software Update"...
| CARDIOHELP System | 5 Service Interfaces | 83 | The following maintenance functions are summarized in this tab. Creating the CARDIOHELP status report (⇨ "Create Status Report", page 61). Analyzing service events and device errors (service pool) (⇨ "Analyzing Events and Errors", page 87). –...
| 84 | 5 Service Interfaces | CARDIOHELP System | 5.2.6 "Function Test" Tab "Function test" tab The tasks for the PC-aided function test are summarized in this tab. For detailed information, please refer to ⇨ "PC-Aided Function Test", page 54. 5.2.7 "Base Unit IPC"...
| CARDIOHELP System | 5 Service Interfaces | 85 | 5.3 Use Service Tool Software 5.3.1 Start Service Tool Software Click on the “CARDIOHELP Service Tool” icon. "CARDIOHELP Service Tool" icon ▶ The service tool software is started. Connect the CARDIOHELP to the laptop with the USB cable. Service interface deactivated Once contact to the CARDIOHELP has been established, the status of the connection to the CARDIOHELP is visible in the upper left.
Page 86
| 86 | 5 Service Interfaces | CARDIOHELP System | Activate the service interface (⇨ "Activate the Service Interface", page 79). "Maintenance" tab Start the service tool software (⇨ "Start Service Tool Software", page 85). Switch to the “Maintenance” tab. Export all relevant data and create service report (⇨...
| CARDIOHELP System | 5 Service Interfaces | 87 | Release Version __________. 13 Carry out software validation on the device (⇨ "Validate the Software", page 80). 14 Restore battery change date and customer settings according to the User‘s Manual (⇨ "Saving the Battery Change", page 92).
Page 88
| 88 | 5 Service Interfaces | CARDIOHELP System | ▶ This may take some time, depending on the amount of events. ▶ The message “Events saved” is displayed. "Events saved" message Click on the [OK] button. Select the events according to your requirements (⇨ "Selecting Events", page 89). Open Events Click on the [Open event]...
Page 89
| CARDIOHELP System | 5 Service Interfaces | 89 | Selecting Events Select the check boxes corresponding to the desired events. "Analysis" selection area "Events" screen ▶ The events are divided into three categories. (Low, Medium, High). ▶ Depending on the selection in the “Analysis” selection area, the events are displayed. Delete Events NOTE Deleting the events is only possible when all events have been read out and saved in a TXT file.
| 90 | 5 Service Interfaces | CARDIOHELP System | Click on the [CLEAR!] button. [Clear] button ▶ The message “Really delete ALL events?” is displayed. Warning message Click on the [Yes] button. Service pool deleted. User pool deleted. 5.3.4 Licensing WARNING! Carry out final tasks.
| CARDIOHELP System | 5 Service Interfaces | 91 | 10 Check the licensing on the CARDIOHELP (⇨ "Check Licensing and Country Settings", page 44). Call up configuration screen 11 Replace the rotary knob cover according to the valid license. 12 Carry out the inspection (⇨...
| 92 | 5 Service Interfaces | CARDIOHELP System | ▶ “Teaching failed” message is displayed. The teaching of the venous probe has failed. "Teaching failed" ▶ The teaching of the venous probe and a self-test are carried out. "Venous Probe Teaching" ▶...
| CARDIOHELP System | 5 Service Interfaces | 93 | Choose the battery change date. ▶ Normally the current date. ▶ Except the battery change date must be restored. Click on the [Save] button. "Saving the battery change" ▶ The message ”Set Battery Change Date“ is displayed. "Set Batterie Change Date"...
| 94 | 5 Service Interfaces | CARDIOHELP System | Start the service tool software (⇨ "Start Service Tool Software", page 85). Switch to the “Special” tab. Click on the [Settings] button. [Settings] symbol ▶ The “Delete Configuration” warning is displayed. "Delete Configuration"...
| CARDIOHELP System | 5 Service Interfaces | 95 | Click on the [OK] button. Switch off the device. Switch on the device. 10 Check licensing and country settings (⇨ "Manual Function Test", page 43). Call up configuration screen ▶ Licensing for CARDIOHELP-i.
Page 96
| 96 | 5 Service Interfaces | CARDIOHELP System | Start the service tool software (⇨ "Start Service Tool Software", page 85). "CARDIOHELP Service Tool" icon Switch to the “Base Unit IPC“ tab. "Base Unit IPC" tab Perform the function tests and follow the instructions on the screen. ▶...
| CARDIOHELP System | 5 Service Interfaces | 97 | 5.4 Installation of the Service Tool Software System requirements Laptop with Windows 7 (⇨ "Service Equipment", page 14). Click on the file serviceToolSetup.msi Setup wizard Click on the [Next] button. ▶...
| 98 | 5 Service Interfaces | CARDIOHELP System | Start the CARDIOHELP and connect it to the laptop with the USB cable. "Welcome" ▶ The installation wizard starts automatically. Select the option “Yes, just this time”. Click on the [Next] button.
| CARDIOHELP System | 5 Service Interfaces | 99 | NOTE Perform the installation of the CARDIOHELP hardware on every available USB connection of your laptop. The installation of the CARDIOHELP hardware is only valid for the appropriate USB connection. Start the CARDIOHELP and connect it to the laptop with the USB cable.
Page 100
| 100 | 5 Service Interfaces | CARDIOHELP System | NOTE Perform the installation of the CARDIOHELP hardware on every available USB connection of your laptop. The installation of the CARDIOHELP hardware is only valid for the appropriate USB connection. Start the CARDIOHELP and connect it to the laptop with the USB cable.
| CARDIOHELP System | 6 Repair | 101 | 6 Repair WARNING! Eliminate safety risks! Disconnect the CARDIOHELP from the external power supply and remove the batteries before carrying out maintenance. WARNING! Avoid safety risks. To avoid safety risks, an inspection must be carried out after every service or repair and after opening the device.
| 102 | 6 Repair | CARDIOHELP System | 6.1 Replacing the Rotary Knob Requirements Service training part 1 WARNING! To finish the task, the following step must be carried out in order to ensure error-free use. Carrying out the inspection (⇨ "Inspection", page 33). Disconnect the CARDIOHELP from the external power supply.
| CARDIOHELP System | 6 Repair | 103 | Connect the connection cable to the venous probe and the corresponding interface of the CARDIOHELP. Connection ▶ Make sure that the red dots on the connection cable and plug are correctly aligned. Place the venous probe into the holder.
| 104 | 6 Repair | CARDIOHELP System | Unscrew the 4 screws and remove brass flange at left hinge. Reconnecting brass flange Repeat step 4 at right hinge. Pinch and pull the guard out. Pulling the guard out CAUTION! Pay attention some parts will fall down when you pull the guard out.
Page 105
| CARDIOHELP System | 6 Repair | 105 | Secure the installed locking mechanism with the guard mounting tool or a tie wrap at both sides. Guard mounting tool Guard mounting tool Locking steel plate Pinch the guard and position it between the hinges. Guard mounting tool Pull the locking steel plate out and remove the guard mounting tool.
| 106 | 6 Repair | CARDIOHELP System | CAUTION! The release mechanism on the side of the venous probe must be used to open and close the guard. Guard safety release mechanism replaced. Inspection after repair has been carried out. 6.4 Reparing the Emergency Drive Requirements Service training part 1...
| CARDIOHELP System | 6 Repair | 107 | ▶ Attach the emergency drive and screw in the M3 screws with the plastic washer, with a torque of 0.75 Nm and Loctite 270. Reassemble CAUTION! Secure all screws with Loctite 270. Carry out a complete inspection (⇨...
| 108 | 6 Repair | CARDIOHELP System | CAUTION! Align the viewing window of the LED foil exactly to the holes of the housing. Carry out a complete inspection (⇨ "Inspection", page 33). Emergency drive LED foil replaced. Inspection after repair has been carried out. 6.5 Opening the Device Requirements Service training part 2...
Page 109
| CARDIOHELP System | 6 Repair | 109 | Carefully lift up the sensor panel. Sensor panel interior CAUTION! Do not kink, bend or load the cables. Mark the 2-pin connectors [4 … 6] to avoid an interchange. Sensor panel connections Remove plugs [1 …...
| 110 | 6 Repair | CARDIOHELP System | 6.6 Closing the Device Requirements Service training part 2 CAUTION! ESD-sensitive components To prevent damage to ESD-sensitive components, an ESD-protected environment must be set up. WARNING! Carry out final tasks. To finish the task, the following step must be carried out in order to ensure error-free use. Carrying out the inspection (⇨...
| CARDIOHELP System | 6 Repair | 111 | Attach the sensor panel to the CARDIOHELP with a torque of 0.5 Nm and Loctite 270. Sensor panel exterior ▶ Use a maximum torque of 0.5 Nm (4.4 lbf-in). Insert the batteries (⇨ "Replacing the Batteries", page 67). Connect the CARDIOHELP to the external power supply with the power cable.
| 112 | 6 Repair | CARDIOHELP System | Validate the software (⇨ "Validate the Software", page 80). Carry out a complete inspection (⇨ "Inspection", page 33). Sensor panel replaced. Inspection after repair has been carried out. 6.8 Replacing the LED Foil Requirements Service training part 2 WARNING!
| CARDIOHELP System | 6 Repair | 113 | 6.9 Replacing the DIGIFLOW PCB Requirements Service training part 2 WARNING! To finish the task, the following step must be carried out in order to ensure error-free use. Carrying out the inspection (⇨ "Inspection", page 33). Open the device (⇨...
| 114 | 6 Repair | CARDIOHELP System | Carefully lift up the sensor PCB. Sensor PCB connections CAUTION! The wires of soldered connectors can be bent very easily. Disconnect the DIGIFLOW connection [3]. Unscrew the screws of DIGIFLOW PCB. DIGIFLOW PCB Replace the DIGIFLOW PCB using a torque of 0.2 Nm and Loctite 270.
Page 115
| CARDIOHELP System | 6 Repair | 115 | WARNING! To finish the task, the following step must be carried out in order to ensure error-free use. Carrying out the inspection (⇨ "Inspection", page 33). Open the device (⇨ "Opening the Device", page 108). Battery PCB Unscrew the 9 screws of the battery housing cover and remove the cover.
| 116 | 6 Repair | CARDIOHELP System | 6.11 Removing Battery Housing Requirements Service training part 2 CAUTION! ESD-sensitive components To prevent damage to ESD-sensitive components, an ESD-protected environment must be set up. WARNING! To finish the task, the following step must be carried out in order to ensure error-free use. Carrying out the inspection (⇨...
| 118 | 6 Repair | CARDIOHELP System | 6.12.1 Replacement of Heat Sink Sealing Unscrew the hex nuts of the left heat sink [1]. Heat sink left Remove the left heat sink. Remove the sealings on both sides of the heat sink and clean the heat sink with isopropanol. Stick the new sealings on the heat sink.
| CARDIOHELP System | 6 Repair | 119 | CAUTION! ESD-sensitive components To prevent damage to ESD-sensitive components, an ESD-protected environment must be set up. WARNING! To finish the task, the following step must be carried out in order to ensure error-free use. Carrying out the inspection (⇨...
Page 120
| 120 | 6 Repair | CARDIOHELP System | WARNING! To finish the task, the following steps must be carried out in order to ensure error-free use. Updating the software License file needed ‒ Open a technical support case via MSupport. Tell us the serial numbers of the CARDIOHELP device and the new HMI PCB.
| CARDIOHELP System | 6 Repair | 121 | Remove all plugs from HMI PCB. HMI PCB Remove sealing from connector X13. Unscrew the 6 marked (blue) screws. Unscrew the 3 marked (red) hex nuts of HMI PCB 10 Remove the HMI PCB and place it on the ESD workstation. HMI PCB NOTE Perform necessary steps of service work.
| 122 | 6 Repair | CARDIOHELP System | For M3 screws use a torque of 0.5 Nm. Do not use Loctite! HMI PCB Reconnect all plugs. CAUTION! Secure the HMI sensor bridge redundancy connection with 1 to 2 drops of Loctite 286. Make sure to process the adhesive according to the manufacturer's specifications! 10 Connect the flat cable and close its locks.
Page 123
| CARDIOHELP System | 6 Repair | 123 | WARNING! To finish the task, the following step must be carried out in order to ensure error-free use. Carrying out the inspection (⇨ "Inspection", page 33). CAUTION! Do not kink or bend the flat cables of touch panel. Touchpanel and display Open the device (⇨...
| 124 | 6 Repair | CARDIOHELP System | 10 Connect the mass cable with a torque of 1Nm. Do not use Loctite! Rearview touch panel 11 Replace the display in the display mounting. Display backside CAUTION! Do not forget the distance washer between display and display mounting. 12 Install the display with its display mounting.
Page 125
| CARDIOHELP System | 6 Repair | 125 | WARNING! To finish the task, the following step must be carried out in order to ensure error-free use. Carrying out the inspection (⇨ "Inspection", page 33). Mains power supply Open the device (⇨ "Opening the Device", page 108). Remove the battery housing (⇨...
| 126 | 6 Repair | CARDIOHELP System | 19 Assemble the battery housing (⇨ "Assemble Battery Housing", page 117). 20 Close the device (⇨ "Closing the Device", page 110). 21 Carry out a complete inspection (⇨ "Inspection", page 33). Power supply unit replaced.
| CARDIOHELP System | 6 Repair | 127 | 6.17.1 Assemble Rotary Encoder Attach Hylomar on the rotary encoder. Attach Hylomar Position the rotary encoder. Position of rotary encoder NOTE Make sure that the connector is placed at the enclosure and encoder PCB is parallel to the enclosure. Fix the rotary encoder with spring washer and the hex nut and pull it with a torque of maximum 1.8 Nm.
| 128 | 6 Repair | CARDIOHELP System | 6.18 Replacing Female Connectors Requirements Service training part 2 Nut driver Following tools are required: Spark plug wrench 11 mm with a torque of 1.3 Nm (for ECG connector) Spark plug wrench 14 mm with a torque of 2.5 Nm (for CAN connector) Spark plug wrench 17 mm with a torque of 4 Nm (for DC connector) Spark plug wrench 22 mm with a torque of 4 Nm (for emergency mode button) All hex drive adapters have a 1/4 inch hex drive connection...
| CARDIOHELP System | 6 Repair | 129 | Disconnect the required cabel [1 … 4] from HMI PCB. Mains power supply DC device connector CAN connector ECG connector Emergency mode button Replace the damaged female connector with the adequate spark plug wrench.
| 130 | 6 Repair | CARDIOHELP System | Remove the battery housing (⇨ "Removing Battery Housing", page 116). Battery housing Unscrew the hex nut. Mains power supply Equipotential bonding pin Remove the grounding cables (3 pcs.) from equipotential bonding pin. Unscrew the hex nut and replace the equipotential bonding pin.
Page 131
| CARDIOHELP System | 6 Repair | 131 | AC connector plug Open the device (⇨ "Opening the Device", page 108). Remove the battery housing (⇨ "Removing Battery Housing", page 116). Battery housing Cut the cable tie [1]. AC connector plug Disconnect the grounding wire [2].
Page 132
| 132 | 6 Repair | CARDIOHELP System | 15 Carry out a complete inspection (⇨ "Inspection", page 33). AC connector plug replaced. Inspection after repair has been carried out. Service Manual | 3.3 | EN | 05 Copyright Maquet Cardiopulmonary GmbH...
| CARDIOHELP System | 7 Initial Set-Up | 133 | 7 Initial Set-Up Initial set-up by the service technician is not obligatory. An end-of-line protocol is provided for the device, enabling the initial set-up by authorized persons to be carried out. Personnel requirements for initial set-up Authorized persons must be able to prove that they have completed the CARDIOHELP user introduction.
| 134 | 8 Error Diagnosis | CARDIOHELP System | 8 Error Diagnosis 8.1 Possible Causes of Error Error description Possible cause Task Device does not start Batteries empty Connect the CARDIOHELP to the external External power supply not connected power supply with the power cable.
Page 135
| CARDIOHELP System | 8 Error Diagnosis | 135 | Self-test: Warning buzzer 2 defective Replace the sensor panel (kit) (⇨ "Replac- Warning buzzer 2 does not generate an ing the Sensor Panel (Set)", page 111). alarm Self-test: Volume setting too quiet Check the volume settings, see Instruc- Speaker does not generate an alarm tions for Use “Changing Brightness/Vol-...
| CARDIOHELP System | 9 Diagrams | 145 | 9.3 Attachment for Service Protocol Attachment for service protocol Service Manual | 3.3 | EN | 05 Copyright Maquet Cardiopulmonary GmbH...
| CARDIOHELP System | 10 Change History | 149 | 10 Change History Tab. 1: Change History - 3.3 EN 05 Chapter Changes from Version 04 to 05 1.1 Service Support Information Added Chapter: Cardiopulmonary Headquaters Technical Support Center Hotline: +49 7222 932 1107 Mo-Fr / 8a.m.
Page 150
| 150 | 10 Change History | CARDIOHELP System | 6.4.1 Dismantling the Emergency Drive Added: Attach the guard plate using the M4 screw and the washer with a torque of 2.8 Nm and Loctite 270. Attach the emergency drive and screw in the M3 screws with plastic washer, with a torque of 0.75Nm and Loctite 270.
Page 151
10. Attach the AC connector plug with a torque of 0.5 Nm and Loctite 270. Changes throughout Service Manual MPower to Getinge Extranet Correction of orthographic mistakes Removed terms "torx" and "allen" Service Manual | 3.3 | EN | 05...
Page 152
Maquet Cardiopulmonary GmbH Kehler Straße 31 76437 Rastatt GETINGE GROUP is a leading global provider of products and GERMANY systems that contribute to quality enhancement and cost efficiency within healthcare and life sciences. We operate under the three Phone: +49 7222 932-0 brands of ArjoHuntleigh, GETINGE and MAQUET.
Need help?
Do you have a question about the MAQUET CARDIOHELP and is the answer not in the manual?
Questions and answers