Dell Inspiron 13 5310 Service Manual
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Dell Inspiron 13 5310 Service Manual

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Inspiron 13 5310
Service Manual
Regulatory Model: P145G
Regulatory Type: P145G001
March 2021
Rev. A00

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Summary of Contents for Dell Inspiron 13 5310

  • Page 1 Inspiron 13 5310 Service Manual Regulatory Model: P145G Regulatory Type: P145G001 March 2021 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Exiting Service Mode................................8 After working inside your computer..........................8 Chapter 2: Removing and installing components................9 Recommended tools................................9 Screw list....................................9 Major components of Inspiron 13 5310......................... 10 Base cover................................... 12 Removing the base cover............................12 Installing the base cover.............................13 Solid-state drive................................. 14 Removing the M.2 2230 solid-state drive......................14...
  • Page 4 Clearing CMOS settings............................64 Clearing BIOS (System Setup) and System passwords..................65 Chapter 5: Troubleshooting......................66 Locate the Service Tag or Express Service Code of your Dell computer ..........66 System-diagnostic lights..............................66 SupportAssist | On-board Diagnostics......................... 67 Recovering the operating system..........................68 Flashing BIOS (USB key)..............................68...

  • Page 5: Chapter 1: Working Inside Your Computer

    1. Shut down your computer and disconnect the AC adapter. 2. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. 3. Press any key to continue.

  • Page 6: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 8: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 10: Major Components Of Inspiron 13 5310

    Table 1. Screw list Component Screw type Quantity Screw image I/O board M2x3 Touchpad M2x2 Touchpad bracket M2x2 Type-C port-bracket M2x4 Major components of Inspiron 13 5310 The following image shows the major components of Inspiron 13 5310. Removing and installing components...
  • Page 11 1. Base cover 2. Battery 3. Right fan 4. Touchpad 5. Right speaker 6. Palm-rest and keyboard assembly 7. Display assembly 8. Coin-cell battery 9. Power-button with optional fingerprint reader 10. Left speaker 11. System board 12. Heat sink 13. Wireless-card bracket 14.

  • Page 12: Base Cover

    NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1.

  • Page 13: Installing The Base Cover

    Steps 1. Remove the five screws (M2x4) that secure the base cover to the palm-rest assembly. 2. Loosen the two captive screws (M2x7). 3. Pry the base cover from the gap created between the base cover and palm-rest assembly and continue to work on the sides to open the base cover.

  • Page 14: Solid-State Drive

    Steps 1. Place and snap the base cover into place on the palm-rest assembly. 2. Tighten the two captive screws (M2x7) on the base cover. 3. Replace the five screws (M2x4) that secure the base cover to the palm-rest assembly. Next steps 1.
  • Page 15 About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed. NOTE: The M.2 card installed on your computer will depend on the configuration ordered. The supported card configurations on the M.2 card slot are: ●...

  • Page 16: Installing The M.2 2230 Solid-State Drive

    Installing the M.2 2230 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: This procedure applies if you are installing a M.2 2230 solid-state drive. NOTE: The M.2 card installed on your computer will depend on the configuration ordered. The supported card configurations on the M.2 card slot are: ●...

  • Page 17: Removing The M.2 2280 Solid-State Drive

    3. Place and slide the M.2 2230 bracket on the system board, aligning the notch on the M.2 2230 bracket to the groove on the M.2 2230 solid-state drive. 4. Replace the screw (M2x3) that secures the M.2 2230 bracket to the system board. 5.

  • Page 18: Installing The M.2 2280 Solid-State Drive

    Steps 1. Lift the Mylar that covers the system board. 2. Remove the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard assembly. 3. Slide and remove the M.2 2280 solid-state drive from the M.2 card slot on the system board. Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 19 The following image(s) indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the installation procedure. Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2.

  • Page 20: Wireless Card

    Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the removal procedure. Steps 1.

  • Page 21: Installing The Wireless Card

    5. Slide and remove the wireless card off the M.2 card slot on the system board. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the installation procedure.

  • Page 22: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 23: Installing The Battery

    Steps 1. Remove the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 2. Lift the battery off the palm-rest and keyboard assembly. 3. Disconnect the battery cable from the system board, if applicable. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 24: Coin-Cell Battery

    Steps 1. Connect the battery cable to the system board. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. Next steps 1.

  • Page 25: Installing The Coin-Cell Battery

    Steps 1. Disconnect the coin-cell battery from the system board. 2. Peel the tape that secures the coin-cell battery to the palm-rest and keyboard assembly. 3. Peel and lift the coin-cell battery from the palm-rest and keyboard assembly. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 26: Speakers

    Steps 1. Connect the coin-cell battery cable to the system board. 2. Adhere the coin-cell battery to the palm-rest and keyboard assembly. 3. Adhere the tape the secures the coin-cell battery to the palm-rest and keyboard assembly. Next steps 1. Install the base cover.

  • Page 27: Installing The Speakers

    Steps 1. Lift the Mylar from the system board. 2. Disconnect the speaker cable from the system board. 3. Peel off the tape that secures the speaker cable to the palm-rest and keyboard assembly. 4. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 5.
  • Page 28 Steps 1. Using the alignment posts, place the left speaker on the palm-rest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3.

  • Page 29: Fans

    Fans Removing the left fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following image(s) indicate the location of the left fan and provides a visual representation of the removal procedure. Steps 1.

  • Page 30: Removing The Right Fan

    Steps 1. Place the left fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the left fan to the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x3) that secure the left fan to the palm-rest and keyboard assembly. 4.

  • Page 31: Installing The Right Fan

    Steps 1. Peel the Mylar off the system board. 2. Remove the two screws (M2x3) that secure the right fan to the palm-rest and keyboard assembly. 3. Disconnect the right-fan cable from the system board. 4. Lift the right fan off the palm-rest and keyboard assembly. Installing the right fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 32: Touchpad

    Steps 1. Place the right fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the right fan to the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x3) that secure the right fan to the palm-rest and keyboard assembly. 4.

  • Page 33: Installing The Touchpad

    Steps 1. Open the latch and disconnect the touchpad cable from the system board. 2. Remove the four screws (M2x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 3. Lift the touchpad bracket off the palm-rest and keyboard assembly. 4.

  • Page 34: Display Assembly

    Steps 1. Place the touchpad on the palm-rest and keyboard assembly. 2. Turn the computer over and open the display to ensure that the touchpad is equally aligned on all sides. 3. Close the display and place the computer in the position shown. 4.
  • Page 35 Removing and installing components...
  • Page 36 Steps 1. Peel the tape that secures the display-cable bracket to the system board. 2. Remove the screw (M2x3) that secures the display-cable bracket to the system board. 3. Lift the display-cable bracket off the system board. 4. Peel the tape that secures the display-cable connector latch to the system board. 5.

  • Page 37: Installing The Display Assembly

    7. Remove the screw (M2x4) that secures the left-display hinge to the palm-rest and keyboard assembly. 8. Pry open the left-display hinge. 9. Remove the two screws (M2x4) that secure the Type-C port-bracket to the palm-rest and keyboard assembly. 10. Lift the Type-C port-bracket off the palm-rest and keyboard assembly. 11.
  • Page 38 Removing and installing components...
  • Page 39 Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Place the palm-rest and keyboard assembly under the display hinges. CAUTION: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display assembly.

  • Page 40: I/O Board

    14. Replace the screw (M2x3) that secures the display-cable bracket to the system board. 15. Adhere the tape that secures the display-cable bracket to the system board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer.

  • Page 41: Installing The Io Board

    6. Lift the I/O board along with its cable off the palm-rest and keyboard assembly. Installing the IO board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the I/O board and provides a visual representation of the installation procedure. Steps 1.

  • Page 42: Power Button With Optional Fingerprint Reader

    Power button with optional fingerprint reader Removing the power-button with optional fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. 4. Remove the left fan. 5. Remove the board.

  • Page 43: Heat Sink

    Steps 1. Using the alignment posts, place the power-button with optional fingerprint reader into its slot on the palm-rest and keyboard assembly. 2. Connect the power-button with optional fingerprint-reader cable to the system board and close the latch. NOTE: This step is only applicable to computers shipped with the optional fingerprint reader. Next steps 1.

  • Page 44: Installing The Heat Sink

    The following image(s) indicate the location of the heat sink and provides a visual representation of the removal procedure. Steps 1. In reverse sequential order (7>6>5>4>3>2>1) loosen the seven captive screws (M2x2) that secure the heat sink to the system board. NOTE: The number of screws varies depending on the configuration ordered.
  • Page 45 Steps 1. Place the heat sink on the system board. NOTE: The number of screws varies depending on the configuration ordered. 2. In sequential order (1>2>3>4>5>6>7) tighten the seven captive screws (M2x2) that secure the heat sink to the system board.

  • Page 46: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the M.2 2230 solid-state drive M.2 2280 solid-state drive, whichever applicable. 5. Remove the wireless card.

  • Page 47: Installing The System Board

    Steps 1. Remove the two screws (M2x4) that secure the Type-C port-bracket to the palm-rest and keyboard assembly. 2. Lift the Type-C port-bracket off the palm-rest and keyboard assembly. 3. Pry open the right-display hinge. 4. Peel the tape that secures the display-cable bracket to the system board. 5.
  • Page 48 Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 3. Close the right-display hinge and align the screw holes on the right-display hinge with the screw holes on the system board. 4.

  • Page 49: Palm-Rest And Keyboard Assembly

    5. Align the screw holes on the Type-C port-bracket to the screw holes on the right-display hinge. 6. Replace the two screws (M2x4) that secure the Type-C port-bracket to the palm-rest and keyboard assembly. 7. Connect the display cable to the connector on the system board and close the latch. 8.

  • Page 50: Installing The Palm-Rest And Keyboard Assembly

    Steps After performing the pre-requisites you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.
  • Page 51 Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. Next steps 1. Install the system board. 2. Install the power button. 3. Install the board. 4.

  • Page 52: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...

  • Page 53: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 54: Boot Sequence

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
  • Page 55 Table 4. System setup options—System information menu Overview Processor ID Displays the processor identification code. Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.
  • Page 56 Table 5. System setup options—Boot Configuration menu Boot Configuration Expert Key Management Enable Custom Mode Allows the PK, KEK, db, and dbx security key databases to be modified. Default: OFF NOTE: If Custom Mode is not enabled, any changes made with respect to the keys will not be saved.
  • Page 57 Enables or disables cloud Service OS recovery if the main OS fails to boot within the number of failures equal or greater than the value specified by Dell Auto OS Recovery Threshold, and local Service does not boot, or is not installed.

  • Page 58: Updating The Bios In Windows

    If BitLocker is enabled, it must be suspended before updating the system BIOS, and then re-enabled after the BIOS update is completed. Steps 1. Restart the computer. 2. Go to www.dell.com/support. ● Enter the Service Tag or Express Service Code and click Search. ● Click Drivers & Downloads. ● Click Detect Drivers and follow the on-screen instructions.

  • Page 59: Updating Bios On Systems With Bitlocker Enabled

    3. Insert the USB flash drive into the computer that requires the BIOS update. 4. Restart the computer and press F12 when the Dell logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and press Enter.

  • Page 60: Flashing The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the system. Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 61 3. The flash BIOS menu will open, and then click the Flash from file. 4. Select external USB device. System setup...
  • Page 62 5. Once the file is selected, Double click the flash target file, then press submit. 6. Click the Update BIOS then system will reboot to flash the BIOS. System setup...

  • Page 63: System And Setup Password

    7. Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 14. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 64: Deleting Or Changing An Existing System Setup Password

    Use the following guidelines to assign the system password: ● A password can have up to 32 characters. ● The password can contain the numbers 0 through 9. ● Only lower case letters are valid, upper case letters are not valid. ●...

  • Page 65: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 66: Chapter 5: Troubleshooting

    Locate the Service Tag or Express Service Code of your Dell computer Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, we recommend entering the Service Tag or Express Service Code at www.dell.com/support.

  • Page 67: Supportassist | On-Board Diagnostics

    Table 15. Diagnostic-light codes Diagnostic light codes Problem description (Amber, white) Memory or RAM (Random-Access Memory) failure Invalid memory installed System-board or chipset error Display failure - SBIOS message Display failure - EC detection of power rail failure CMOS battery failure PCI, video card/chip failure BIOS recovery image not found Recovery image found but invalid...

  • Page 68: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 69: Wifi Power Cycle

    WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

  • Page 70: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 16. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...

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