Page 1 User Guide...
Page 2 © 2021 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All other product or service names are the property of their respective owners.
Page 3: Table Of Contents
Moto G9 Plus Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics...
Page 4 Moto G9 Plus Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Sounds Set ringtones Enhance sound Avoid interruptions with Do Not Disturb...
Page 5 Moto G9 Plus Preview inboxes from home screen Add email signature Control email notifications Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time...
Page 6 Moto G9 Plus Battery Charge phone Extend battery life Use Battery Saver mode Show battery percentage in status bar Storage About storage options Manage phone storage Manage SD card Find downloaded files Recover recently deleted files Upload music to cloud...
Page 7 Moto G9 Plus Change screen timeout Stop automatic rotation Choose color mode Change font and display size Set lock screen preferences Adjust screenshot settings Location Use location services Security About security Protect against harmful apps Be ready to find a lost phone...
Page 8 Moto G9 Plus viii Back up phone Users and guests Share your phone Add, modify, remove users Add or delete guest About phone Record your IMEI number Find legal and product information Fix a problem Hardware issues Phone is slow or unstable...
Page 9 Moto G9 Plus Reset phone Get more help...
Page 10: Set Up Phone
Set up phone About your hardware Hardware diagram Google Assistant button Tray for SIM and SD card Front camera (To learn more, read help in Camera app.) Headset jack Earpiece Proximity sensor Volume up/down button Power button fingerprint sensor...
Page 11 Set up phone Depth camera (To learn more, read help in Camera app.) Main camera Ultra-wide camera Macro camera LED flash Microphone USB-C port for charging, transferring files, sharing connection with tethered devices. Speaker Care for your phone To clean the screen: •...
Page 12: Insert And Remove Sim And Sd Cards
Set up phone Insert and remove SIM and SD cards About the SD card Your phone supports an optional microSD card up to 512 GB. A Class 2, 4, or 6 card is sufficient. Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices.
Page 13 Set up phone Insert or remove the cards as needed. To use an SD card and a SIM card: Or, to use two SIM cards (dual-SIM models only): To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM Slot 1 and SIM Slot 2, then your phone supports dual SIMs.
Page 14: Copy Data From Old Phone
Set up phone Can’t make calls Can't answer calls SD card Phone doesn't recognize card Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: •...
Page 15 Set up phone Touch Start. Insert your SIM to connect to the mobile network, or touch Skip. Connect to a Wi-Fi network and touch Next. Select how to copy: • If you have your old phone, touch A backup from an Android phone. •...
Page 16: Manage Dual Sims
Set up phone Touch > Settings > Import > SIM card > OK. If you have multiple Google accounts, choose the account where you want to save them. Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the home screen.
Page 17: Set Up Voicemail
Set up phone Go to Settings > Network & internet > SIM cards. Touch the SIM to change. Change settings as needed. Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail.
Page 18 Set up phone • When you open the Gmail app for the first time, you'll see your email for that account. You're already set up. • To set up additional accounts, open Gmail, touch your profile icon , then touch Add another account.
Page 19: Prepare For Emergencies
Set up phone Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies). To set up your emergency information: Go to Settings >...
Page 20: Make It Yours
Set up phone Turn it on or off To learn more about ELS, read Google's help. Make it yours This topic lists things that most people want to do with their new phone, with links to instructions on how to do them.
Page 21: Learn The Basics
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.
Page 22: About Your Lock Screen
Learn the basics About your lock screen The lock screen appears when you're using a screen lock and you power on your phone or turn on screen. Tip: If you're using Peek Display, you'll see those notifications before you get to your lock screen. From the lock screen, you can: •...
Page 23: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...
Page 24: If You Had An Iphone
Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.
Page 25: About Your Google Account
Learn the basics : New to Android? • Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer. Your home screen: • On your old iPhone, your home screen was far left. Now, you start with one home screen and can add more pages to the right as needed.
Page 26: Status Bar Icons
Learn the basics : New to Android? Learn about Google apps Many Google apps, like Gmail, Chrome, Photos, and Maps are preloaded on your phone. To learn about and download additional Google apps, read Google’s information. Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information.
Page 27 Learn the basics : New to Android? Microphone muted. NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location.
Page 28 Learn the basics : New to Android? Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected. Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download...
Page 29 Learn the basics : New to Android? Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message.
Page 30: Phone Terms You Should Know
Learn the basics : New to Android? Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
Page 31 Learn the basics : New to Android? SD card Secure Digital (SD) card. A small, high-capacity removable memory card used in small, portable devices such as mobile phones, tablets, and digital cameras. short cut An icon you can add to your home screen that lets you quickly open an app. Create short cuts for apps you use frequently.
Page 32: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
Page 33: Move Between Apps And Screens
Learn the basics : Get around on your phone Pinch in to Put two fingers on the screen, far apart, and then drag them together. zoom Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
Page 34: Use Quick Settings
Learn the basics : Get around on your phone See all apps Swipe up from the bottom of the home screen. Go back Swipe towards the middle from the left or right edge of any screen. Go home Swipe up from the bottom of any screen. Open Google Assistant Swipe diagonally from either lower corner of the screen.
Page 35 Learn the basics : Get around on your phone Icon Setting Wi-Fi Bluetooth Do Not Disturb Flashlight Auto-rotate Battery Saver Mobile data Airplane mode Screen Cast...
Page 36 Learn the basics : Get around on your phone Data Saver. Appears after you turn on Data Saver the first time. Night Light. Appears after you turn on Night Light the first time. Wi-Fi hotspot. Appears after you turn on hotspot the first time. You can also slide to adjust screen brightness.
Page 37: Turn Screen Off And On
Learn the basics : Get around on your phone Turn screen off and on Why your screen turns off automatically • To save battery power, your screen turns off if you haven't used it for some time. You can lengthen or shorten the time before your screen automatically turns off.
Page 38 Learn the basics : Get around on your phone Touch to toggle the phone ringtone and notification sounds between on , silent , and vibration only Slide to adjust media volume. Touch to mute media volume. Touch to access all volume controls (call, ring, alarm). Silence with Power &...
Page 39: Frequently Used Tools
Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Page 40: Control Phone With Your Voice
Learn the basics : Frequently used tools Do any of the following: • To edit the screenshot, touch • To share it, touch • analyze it with Google Lens, touch • For more time to review it before taking an action, touch the thumbnail to open the screenshot. •...
Page 41: Get Directions To A Location
Learn the basics : Frequently used tools Ask a question or say a command. For example, you can say “What's the weather today?” or “Set alarm for 7 AM tomorrow.” Tip: To see a list of commands, say “Help”. To silence Google Assistant when it's talking to you, touch Google Assistant will stop listening after a few seconds.
Page 42: Use Clock And Weather Widget
Learn the basics : Frequently used tools Get directions to home or work Get directions from anywhere to your home or work addresses with one touch by setting up a task shortcut for the Maps app: Touch & hold Drag to a blank space on your home screen.
Page 43 Learn the basics : Frequently used tools Show temperature and conditions for current location Do one of the following: • Touch Add cities. • Or, touch the current temperature, then touch Turn Current location on. Tip: To switch between Fahrenheit and Celsius, touch Temperature unit. Add location Do one of the following: •...
Page 44: Manage Time Spent On Your Phone
Learn the basics : Frequently used tools View your calendar Touch the current date to open your calendar, where you can view or add upcoming events. View daily steps with Fit You can track your daily steps on the widget. And, to open the Fit app, touch your steps. To show or hide your daily steps: On the widget, touch until you see...
Page 45 Learn the basics : Frequently used tools When you reach your time limit in an app: • The app closes. • Its icon dims and no longer opens the app. The app timer resets at midnight. To use the app before midnight, go back to the timer in Settings and extend its time or delete the timer.
Page 46 Learn the basics : Frequently used tools Adjust start and end times if needed. Touch Customize to set what your phone should do during this scheduled time: • Remove screen colors (turn on Grayscale). • Silence your phone (turn on Do Not Disturb).
Page 47: Work With Text
Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
Page 48: Cut, Copy, Paste Text
Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Page 49: Use Voice Typing
Learn the basics : Work with text Touch Copy, Cut, Share, Select all or: • Select more text. Drag the sliders • Get information about selected text. Touch Web Search. • Translate selected text. Touch > Translate. (If you don't see this option, install the Google Translate app.)
Page 50 Learn the basics : Work with text Go to Settings > Privacy > Advanced > Autofill service from Google. Or, Settings > System > Languages & input > Advanced > Autofill service > Touch CONTINUE. Touch categories to review and edit personal information, addresses, credit cards, and passwords.
Page 51: Personalize Your Phone
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Open the Wallpapers app. Do one of the following: •...
Page 52: Add Widgets, Shortcuts, Or Folders
Personalize your phone : Home screen Add widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar. To add a widget: Touch &...
Page 53 Personalize your phone : Home screen • Navigate to Work Maps • Navigate to Home • Search YouTube • Subscriptions • Explore • New incognito tab Chrome • New tab • New reminder Calendar • New event • Open most recent conversation Messages •...
Page 54: Remove Widgets, Shortcuts, Or Folders
Personalize your phone : Home screen Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. • Touch Add automatically. Add folders Folders organize your shortcuts. Touch & hold an app shortcut on your home screen. Drag it onto another to group them together, then release when a circle forms around them.
Page 55 Personalize your phone : Home screen Switch between launchers Go to Settings > Apps & notifications. Touch Default apps > Home app. Or, touch Advanced > Default apps > Home app. Select the launcher you want to use. To adjust its settings, touch Delete launchers You can only delete launchers that you installed.
Page 56: Lock Screen
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 57: Sounds
Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...
Page 58: Enhance Sound
Personalize your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.
Page 59: Avoid Interruptions With Do Not Disturb
Personalize your phone : Sounds Select an effect: • 3D Stereo: Immersive and spatial sound experience, great for gaming • Theater: Optimized for surround sound • Live: Simulates the effect of a live concert • Custom: Touch to select a preset equalizer profile and a surround sound option Avoid interruptions with Do Not Disturb Quickly turn Do Not Disturb on or off When you're busy, use Do Not Disturb to mute sounds, stop vibration, and block notifications.
Page 60 Personalize your phone : Sounds To adjust settings for alarms, media, and touch sounds: Go to Settings > Sound > Do Not Disturb. Touch See all exceptions. For each category, select whether sound and vibration is muted or not Notifications When Do Not Disturb is on, you won’t see or hear notifications by default.
Page 61 Personalize your phone : Sounds Touch SMS, MMS, and messaging apps > Allow messages. Choose whether to allow messages from: • Anyone • Contacts only • Starred (favorite) contacts only • None Calendar events and reminders Go to Settings > Sound > Do Not Disturb. Touch See all exceptions.
Page 62: Stop Phone From Speaking
Personalize your phone : Sounds Do one of the following: • To use an existing one, turn it on. • To create a new one, touch Add more. Touch Event, then enter a name and touch OK. Adjust options to select the calendar to use and your reply status. To stop your phone from automatically silencing: Go to Settings...
Page 63: Other Sound Settings
Personalize your phone : Sounds : Other sound settings Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound.
Page 64: Apps
Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Icon Description Assistant Use your voice to control your phone.
Page 65 Apps Docs Create, edit, and collaborate with others on documents. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS.
Page 66 Apps Google One Get expanded storage, Google support, and other member benefits with a paid subscription. Google Pay Pay with your phone in-store or online, and send cash using this secure digital wallet. Google TV Get movies and TV shows for instant viewing from Play Store. Home Set up and control your Google Home and Chromecast devices, and other home products like lights, cameras, and thermostats.
Page 67 Apps Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device. Podcasts Find the latest episodes of your favorite podcasts, browse popular and trending podcasts, or discover new podcasts based on your listening history and...
Page 68 Apps YT Music Stream your favorite albums, singles, and live performances, and get recommendations for new music. Get more apps Don’t see what you need? Download more apps. Tip: Swipe up and touch Search apps. Type the missing app's name to go to Play Store where you can install with one touch.
Page 69: View Two Apps On Screen
Apps Do one of the following: • To remove one app, swipe up to remove it from the list. • To remove all apps, swipe right to the end of the list and touch Clear all. Tips for using apps •...
Page 70: View Notifications
Apps You can drag the video (or navigation) anywhere on the screen. • To return it to full size, touch it twice. • To close it, drag it to the bottom of the screen. Or, touch it, then touch • To turn off Picture-in-picture for the app in use, touch it, then touch and turn Allow picture-in- picture off...
Page 71: About Moto Experiences
Silent instead of Alerting. About Moto experiences The Moto app provides experiences to help you get the most from your Motorola phone. You can turn these features on or off with the app or in Settings. Turn gestures on/off Perform everyday tasks with quick motions.
Page 72: Enhance Your Gaming
Apps • Use the Volume buttons to switch tracks when listening to music. Learn more. • Set your phone face down on a surface to start Do Not Disturb mode. Learn more. • Pick up your ringing phone to silence it and switch to vibrate. Learn more.
Page 73 Apps Play uninterrupted From toolkit During a game, open the toolkit. Touch to block calls and to block notifications. When Block calls is on , calls from starred contacts are allowed as exceptions. To block starred contacts as well, or to permit calls from certain contacts, touch >...
Page 74 Apps Take screenshot during a game During a game, open the toolkit and touch > To view the screenshot, open the Photos app and touch Library > Screenshots. To share it, touch Manage game list During a game, open the toolkit and touch Or, open the Moto app and touch >...
Page 75: Manage Your Apps
Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
Page 76 Apps : Manage your apps Touch Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app. Touch >...
Page 77: Manage Or Delete Apps
Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features.
Page 78 Apps : Manage your apps Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages. Touch & hold the app icon, then touch Do one of the following: •...
Page 79: Protect Against Harmful Apps
Apps : Manage your apps • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges.
Page 80 Apps : Manage your apps If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps.
Page 81: Search And Browse
Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Get your assistant's attention by saying “Hey Google”.
Page 82 Apps : Search and browse In the list of results: • Review results, then touch a selection to view it or take the suggested action. • To crop the area of your search for more accurate results, touch • For more actions, touch and then: Translate text Copy or scan text...
Page 83: Search Your Phone
Apps : Search and browse Optionally: • Delete the Google search widget from your home screen. If you can’t delete it, use a different launcher for your home screen that doesn’t include the widget. • Install a browser to replace Chrome and make it your default browser.
Page 84: Browse Websites
Apps : Search and browse Find your phone number Go to Settings. Touch About phone > Phone number. Find photos, videos, files To find photos or videos on your phone, use the Photos app. To find downloaded files, use the Files app.
Page 85 Apps : Search and browse Touch > History. Touch CLEAR BROWSING DATA. You can also review and delete your search history. Change default browser You can download other browsers from Play Store. After you've installed one, you can make it your default browser.
Page 86: Text Messaging
Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
Page 87 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number.
Page 88 Apps : Text messaging Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it. Open the message list and touch the conversation marked Draft. Do one: •...
Page 89: Add Attachments
Apps : Text messaging Add attachments Attach files to text message You can attach saved pictures and videos, or take one right from your message that has an optimized, reduced file size. Open Messages app. Compose a reply or a message.
Page 90: Turn Group Messaging On Or Off
Apps : Text messaging • For photos or videos, open the Photos app and touch > Device folders > Messages. • For other attachments, open the Files app. If you do not save a photo or video from a message, it is kept within the message only. So, if you delete the message, you also delete the attachment.
Page 91: Change Text Message Reply To Incoming Calls
Apps : Text messaging Touch App info > Notifications. Make changes. Tip: In your phone settings, you can prevent interruptions by restricting text message notifications during hours you specify or from specific people. Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text...
Page 92 Apps : Text messaging Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer. Sign out of Messages for web If you don’t use Messages on a paired computer for 14 days, you’re automatically signed out from that computer for security reasons.
Page 93: Email
Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Page 94: View Email Attachments
Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...
Page 95: Preview Inboxes From Home Screen
Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
Page 96 Apps : Email Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 97: Calendar App
Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.
Page 98: Create And Manage Events
Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
Page 99 Apps : Calendar app Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 100: Clock App
Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
Page 101: Set Date And Time
Apps : Clock app Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. •...
Page 102 Apps : Clock app To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format • To use the time format of your current location, turn Use locale default on •...
Page 103: Photos App
Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
Page 104 Apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...
Page 105: Calls, Contacts, Voicemail
Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Page 106: Make Calls
Calls, contacts, voicemail : Phone calls • Silence ringtones during hours you specify. Use Do Not Disturb. • Choose a unique ringtone for specific people. You'll know instantly who's calling. • Get notified of incoming calls when you're on a call. Set up call waiting.
Page 107: During A Call
Calls, contacts, voicemail : Phone calls Or, skip the Phone app entirely and say a voice command. Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialer.) Or, to see your contact list, touch .
Page 108 Calls, contacts, voicemail : Phone calls • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch • Use a paired Bluetooth device. Touch to use or stop using the device. • Mute your microphone. Touch . You can hear the caller but they can’t hear you. Enter a number Touch on the call screen to use the numeric keypad.
Page 109: Make Video Calls
Calls, contacts, voicemail : Phone calls End the call Touch on the call screen. Or, swipe down from the top of any other screen to view the call notification and touch Hang up. Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo.
Page 110: Turn Call Waiting On And Off
Calls, contacts, voicemail : Phone calls Block a number Use either app to block both calls and texts from a number. From the Phone app: Touch Touch & hold a call from the number to block. Touch Block/report spam. If you don’t want to report the call as spam to Google, remove the checkmark. Touch Block.
Page 111: View And Delete Call History
Calls, contacts, voicemail : Phone calls Note: Some carriers automatically control call waiting. If you do not see this option on your phone, contact your carrier for more information. To turn call waiting on: Open Phone app. Touch > Settings. Do one of the following: •...
Page 112: Make Emergency Call From Locked Phone
Calls, contacts, voicemail : Phone calls Save recent call as contact You can save a number to make it easy to find and call back later. To save a number: Touch Touch Touch the number. Touch Add Contact. If you have multiple accounts, select one. Do one of the following: •...
Page 113 Calls, contacts, voicemail : Phone calls When you make an emergency call, Emergency Location Service automatically sends your location to emergency responders.
Page 114: Contacts
Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 115: Edit Or Delete Contacts
Calls, contacts, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...
Page 116: Star Your Favorite Contacts
Calls, contacts, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.
Page 117: Share Contacts
Calls, contacts, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
Page 118 Calls, contacts, voicemail : Contacts Go to Downloads. Touch & hold the file. Touch 10. Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer.
Page 119: Voicemail
Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 120: Send All Calls From Contact To Voicemail
Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 121: Music
Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.
Page 122: Listen To Music
Music Record current station On the tab, touch to start recording. To stop recording, touch If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch >...
Page 123: Transfer Music Files
Music • Continuous play when the screen is locked • Downloads for listening offline To get started: Open the YT Music app. Touch to search for music, or use the tabs to browse: • Home: Get customized stations and recommendations based on your mood, activity, or listening history.
Page 124: Connect A Midi Device
Music Touch and select Bluetooth. Touch the name of the paired device. During file transfer, you’ll see in the status bar. To check the status, the notification. Receive files over Bluetooth Pair your phone with the device sending the music. On the device sending the music, start the file transfer, following device’s instructions.
Page 125: Battery
Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.
Page 126: Use Battery Saver Mode
Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.
Page 127: Show Battery Percentage In Status Bar
Battery • Stop using Location services when your screen is off • Stop apps from doing things in the background (like listening for you to say “Hey Google”) When the phone is in Battery Saver mode, you'll see in the status bar. Turn Battery Saver on or off Turn it on/off yourself Open...
Page 128: Storage
Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.
Page 129: Manage Sd Card
Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
Page 130: Find Downloaded Files
Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card You cannot store apps on the SD card because it is portable storage. If needed, you can free up space your phone.
Page 131: Recover Recently Deleted Files
Storage Do any of the following: • To open or play a file, touch it. • To sort files by name, date modified, or size, touch the label to sort by it. • To share a file, touch & hold it, then touch •...
Page 132: Upload Photos And Videos
Storage Upload photos and videos Back up automatically Open Photos app. Touch your profile icon > Turn on backup. Select back up and sync settings and touch Confirm. You can change these settings any time. Adjust back up settings Open Photos app.
Page 133 Storage Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to delete, rename, and adjust image and PDF settings. •...
Page 134: Network And Internet
Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.
Page 135: Use Airplane Mode
Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.
Page 136: Control Data Usage
Network and internet Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth). If permitted by your airline, you can then turn Wi‑Fi and/or Bluetooth back on during the flight.
Page 137: Share Your Internet Connection
Network and internet Turn Use Data Saver on You'll see in your status bar and all apps are prevented from using background data. Tip: The first time you turn Data Saver on, is added to quick settings. After that, just swipe the status bar down and touch to turn Data Saver off/on.
Page 138 Network and internet Touch Wi-Fi hotspot and do any: • To make it easier to identify your hotspot when connecting to it, change the network name for your hotspot. • To prevent others from seeing your phone's network name, check Hide my device. •...
Page 139 Network and internet To disconnect all devices and prevent them from reconnecting: Turn the hotspot off. Change the password. Turn the hotspot back on to continue using it. Tip: When no devices are connected, the hotspot turns off automatically. To adjust this setting, go to Settings >...
Page 140: Connect To Vpns
Network and internet Turn on Bluetooth tethering to start the connection. You'll see in your notifications. To stop the connection, touch the notification and turn off Bluetooth tethering. Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall.
Page 141: Connected Devices
Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
Page 142 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...
Page 143: Connect With Wi-Fi Direct
Connected devices Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.
Page 144: Share Or Receive With Nfc
Connected devices Disable Tap & pay To disable Tap & pay, turn off NFC. When NFC is off, Tap & pay is not included in Settings. Share or receive with NFC Only some versions of this phone, sold in certain countries, support this feature. NFC (near-field communication) makes it easy to securely share with sources you trust, without having to...
Page 145 Connected devices Cast an app You can cast an app if you: • Have a smart TV that supports mobile apps for viewing or playing media from your phone. See your TV user guide for instructions to connect your phone. •...
Page 146: Share Files And Links With Nearby Android Phones
Connected devices Link the app on your phone to the app on the TV: On your phone, open the app, open its settings, and look for options to watch on TV. (For example, YouTube > > Settings > Watch on TV > Link with TV code.) Follow the app’s onscreen instructions to complete setup.
Page 147 Connected devices Touch or touch > Share, then select Nearby Share. Your phone will look for nearby devices. Hold your phone and the other phone close to each other. When you see the other phone in your list of nearby devices, touch its name to send the item. The other person can accept or reject the transfer.
Page 148: Transfer Files Between Phone And Computer (Usb)
Connected devices Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction). Use a USB cable that's capable of data transfer and isn't for charging only. When you connect the phone and computer with the USB cable, the phone’s USB connection type is set to charging mode, which charges your battery but prevents your computer from seeing files on your phone.
Page 149: Print From Your Phone
Connected devices Location of files Files are stored in these folders on your phone: • DCIM: (Digital Camera Images) Photos and videos taken with the Camera app • Pictures: Photos you edited and photos from apps other than Camera • Download: Files downloaded from the internet...
Page 150: About Wireless Sharing
Connected devices Print Open the item to print, such as: • A photo in Photos • An email • A document in Drive • A web page in Chrome. Touch or > Print. (If you're using Chrome, > Share > Print.) Select printer options if needed.
Page 151 Connected devices Learn more. Message Good for: (MMS) • Sharing one photo or a low-resolution video • Sharing with a friend or group • Sharing immediately, as an event is happening Things to consider: • You and your recipients must have cellular data plans to receive multimedia text messages.
Page 152 Connected devices Social app Good for: • Sharing publicly, with large groups of friends, followers, and subscribers • Sharing one photo at a time, or many photos, albums, or videos • Controlling how long you share something (You can easily delete it or turn off sharing.) Things to consider: •...
Page 153: Other Settings
Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 154: Choose How Apps Notify You
Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
Page 155 Other settings : Apps & notifications Touch the type of notification to change. Touch Silent. Change notification volume To adjust the volume level of all notifications: Press a Volume button and on the screen touch Adjust the Ring volume slider. Change notification sound To change the sound for all app notifications: Go to...
Page 156 Other settings : Apps & notifications Turn Allow notification snoozing on Turn notification dots off or on You can control whether app icons show dots to alert you about unread notifications. To turn dots off for all apps: Go to Settings >...
Page 157: Display
Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 158: Use Dark Theme
Other settings : Display Touch , then follow onscreen instructions to select: • Fonts for screen elements • Background color • Icon shape • App tray layout Type a name for your theme. Touch Done. Change themes Go to Settings >...
Page 159: See Peek Display Notifications
Other settings : Display If you don't see the change or it doesn't display correctly, do either to close and restart the app: • Open recent apps and swipe it from the list, then reopen the app. • Restart the phone, then reopen the app. If you're using an app and want to toggle full screen on or off, you can do it from the recent apps list: Drag up from the bottom of the home screen, hold, then release.
Page 160: Change Screen Timeout
Other settings : Display Touch Settings and do any of the following: • To allow replies without unlocking the phone, turn Safe reply off . To require unlocking to reply, keep it on • To stop specific apps from showing these notifications, touch Block apps > and touch the app's name.
Page 161: Choose Color Mode
Other settings : Display Tip: If your home screen isn't rotating but Auto-rotate is on, then check your home screen settings. Touch & hold a blank spot on your home screen, then touch Home settings > Allow Home screen rotation. Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look.
Page 162: Adjust Screenshot Settings
Other settings : Display Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone: Go to Settings > Display > Advanced > Lock screen display. Touch Lock screen message. Type the text to display and touch Save.
Page 163: Location
Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
Page 164 Other settings : Location Fix a problem Problem: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.
Page 165: Security
Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.
Page 166: Protect Against Harmful Apps
Other settings : Security Protect against harmful apps Scan phone for harmful apps Google Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Google Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 167: Lock And Unlock Phone
Other settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...
Page 168: Adjust Lock Options
Other settings : Security : Lock and unlock phone Touch Screen lock. Enter your current PIN, password, or pattern to confirm your identity. Select None or Swipe. Adjust lock options Set time before locking Unless kept unlocked automatically, your phone locks the screen five seconds after the screen turns off. To increase or decrease the amount of time before automatically locking the screen: Go to Settings...
Page 169: Unlock With Trusted Devices
Other settings : Security : Lock and unlock phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...
Page 170: Unlock With Your Face
Other settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...
Page 171: Unlock At Trusted Places
Other settings : Security : Lock and unlock phone Turn off face matching Go to Settings. Touch Security > Face unlock. Unlock your phone. Touch Delete face data. Fix a problem If you're having trouble getting the phone to recognize your face: Go to Settings.
Page 172: Keep Phone Unlocked While It's On You
Other settings : Security : Lock and unlock phone Manually lock phone To lock your phone when you're in a trusted place, on the lock screen, touch . The phone stays locked until the next time you manually unlock it. Remove trusted places Go to Settings.
Page 173 Other settings : Security : Lock and unlock phone Add more fingerprints Keep in mind that: • If multiple users share the phone, users should add their fingerprints from within their user profile, instead of adding multiple fingerprints to your owner profile. •...
Page 174: Pin Your Screen
Other settings : Security : Lock and unlock phone Why am I still asked for PIN/pattern? For maximum security, you still need to enter your pattern, PIN, or password: • Every time you power up your phone • When more than 72 hours have passed since you last unlocked the phone •...
Page 175: Lock Sim Card
Other settings : Security Go to Settings > Security > Advanced > Screen pinning. Turn screen pinning on. By default, you must always enter your pattern, PIN, or password when unpinning a screen. If you don't want this security before accessing your other phone screens, turn this option off. Pin and unpin a screen To pin a screen: Make sure you've...
Page 176 Other settings : Security If you accidentally disabled SIM If you enter an incorrect PIN multiple times, the SIM will be disabled. Contact your carrier for a PIN unlock key (PUK) to re-enable the SIM.
Page 177: Accounts
Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.
Page 178: Change Name & Info In Your Google Account
Other settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...
Page 179: Control What Info Google Collects
Other settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
Page 180 Other settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...
Page 181: Accessibility
Other settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
Page 182 Other settings : Accessibility Touch the area of the screen to magnify, then: • Drag two or more fingers to scroll. • Pinch two or more fingers to adjust zoom. To zoom temporarily: Start magnification using the method you selected: triple tap, swipe up from bottom of screen with two fingers, or touch Touch &...
Page 183: Hearing Assistance
Other settings : Accessibility Touch Settings and set the options you want. When TalkBack is on • Touch an item. Your phone speaks the name. • Start typing. Your phone speaks each number or letter. • Drag status bar down. Your phone speaks all of the notifications. •...
Page 184: Dexterity Assistance
Other settings : Accessibility Select a mode: • TTY Full: Type and read text on your TTY device. • TTY HCO: Type text on your TTY and listen to voice replies on your phone. • TTY VCO: Speak into your phone and read text replies on your TTY. Connect your phone and TTY with the audio cord that came with your TTY.
Page 185: Use Accessibility Shortcuts
Other settings : Accessibility Change time to take action If you need more time to respond to a notification or messages that are visible only temporarily, you can adjust the time before they disappear: Go to Settings > Accessibility. Touch Time to take action. Choose your preferred timeout.
Page 186 Other settings : Accessibility Turn Use service on To change the accessibility feature associated with the shortcut, touch Shortcut service. To use the Volume buttons from the lock screen, turn Allow from lock screen on To use the shortcut: Press and hold the Volume Up and Down buttons at the same time for three seconds. You'll hear confirmation that the feature has been turned on or off.
Page 187: System
Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > Virtual keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.
Page 188: Use Multiple Languages
Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing.
Page 189 Other settings : System : Languages & input On the keyboard, touch Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching...
Page 190: Gestures
Other settings : System : Gestures Set Power button gesture When Power touch is on, you can tap the Power button twice to open shortcuts for selected apps and actions. Turn gesture on/off Go to Settings > System > Gestures. open the Moto app and touch >...
Page 191: Twist Phone To Open Camera
Other settings : System : Gestures Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Go to Settings...
Page 192 Other settings : System • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges. Not all apps back up data automatically.
Page 193 Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
Page 194 Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
Page 195 Other settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.
Page 196 Other settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
Page 197 If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Page 198 Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.
Page 199 Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.
Page 200 Fix a problem : Hardware issues Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings to see if Night Light is on turn it off •...
Page 201 Fix a problem : Hardware issues Phone stopped reading SD card After each step, check to see if the issue is fixed: Turn your phone off and then on again. Inspect card for damage or alignment issue: Turn your phone off and remove the card.
Page 202 Fix a problem : Hardware issues Use a USB cable that’s capable of data transfer and isn’t for charging only. Be sure you have set the USB connection type to allow file transfer.
Page 203 Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
Page 204 Fix a problem : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.
Page 205 Fix a problem : Call and SIM issues Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on.
Page 206 Fix a problem : Call and SIM issues Turn off Voice Match. Open the Google app. Touch More > Settings > Voice > Voice Match. Turn Hey Google off Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”.
Page 207 Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Page 208 Fix a problem : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. Press and hold the Power button.
Page 209 Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 210 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings and touch Bluetooth. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
Page 211 Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Page 212 Fix a problem : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
Page 213 Fix a problem : Bluetooth, Wi-Fi, USB issues To test the USB port on your computer, connect a different device to your computer.
Page 214 Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Page 215 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...
Page 216 Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a...
Page 217 Fix a problem : App issues Clear the app's cache. Go to the developer’s website for support. Open the Play Store app. Touch > My apps & games. Touch the app and swipe down to see a link to the website. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.
Page 218 Fix a problem : App issues Check for updates to your Camera app. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without...
Page 219 Fix a problem : App issues Check your signal strength: • Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.
Page 220 Fix a problem : App issues Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Turn your phone off and then on again. Clear the app's cache. Gmail problems For help with Gmail, read Google's troubleshooting information.
Page 221 Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates, see the website for your country.
Page 222 Fix a problem : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. If you're using dual SIMs, select the SIM to reset for mobile data settings.
Page 223 Fix a problem : Maintenance procedures Reset phone from Settings To erase all data and reset your phone: Go to Settings > System. Touch Advanced > Reset options > Erase all data (factory reset). Reset phone if you can't open Settings If you can’t open Settings, do an external reset.

Motorola Moto G9 Plus User Manual

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