Lenovo ThinkPad X1 Yoga User Manual
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Lenovo ThinkPad X1 Yoga User Manual

Machine types: 20jd, 20je, 20jf, and 20jg
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  • Page 1 User Guide Machine Types: 20JD, 20JE, 20JF, and 20JG...
  • Page 2 Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • “Important safety information” on page v The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support First Edition (February 2017) ©...

  • Page 3: Table Of Contents

    Lenovo programs ... . . Accessing Lenovo programs ..Chapter 5. Security ..53 An introduction to Lenovo programs ..
  • Page 4 ....77 Calling Lenovo ... . . General tips for preventing problems ..
  • Page 5 Battery recycling information for Taiwan ..Battery recycling information for the United States Appendix G. Trademarks ..and Canada ....© Copyright Lenovo 2017...
  • Page 6 User Guide...

  • Page 7: Important Safety Information

    Extended contact with your body, even through clothing, may cause a skin burn. • Do not place the ac power adapter in contact with any part of your body while it is in use. • Never use it to warm your body. © Copyright Lenovo 2017...
  • Page 8 Prevent your computer from getting wet. To avoid spills and the danger of electrical shock, keep liquids away from your computer. Protect the cables from being damaged. Applying strong force to cables may damage or break them. Route communication lines, or the cables of an ac power adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subject to treatment that could interfere with the operation of your computer.

  • Page 9: Conditions That Require Immediate Action

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 10: Power Cords And Power Adapters

    sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.

  • Page 11: Extension Cords And Related Devices

    Be sure that the power outlet provides the correct voltage and current for the product you are installing. Carefully connect and disconnect the equipment from the electrical outlet. Power supply statement DANGER Never remove the cover on a power supply or any part that has the following label attached. © Copyright Lenovo 2017...

  • Page 12: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 13: Notice For Built-In Rechargeable Battery

    Lenovo-authorized repair facility or technician. Only recharge the battery strictly according to instructions included in the product documentation. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion.

  • Page 14: Electrical Current Safety Information

    • Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features. •...

  • Page 15: Laser Safety Information

    Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level. © Copyright Lenovo 2017 xiii...

  • Page 16: Plastic Bag Notice

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.

  • Page 17: Chapter 1. Product Overview

    Front view Ambient light sensor Microphones Conventional camera Infrared camera (available on some models) Multi-touch screen Windows buttons (available on some models) ® TrackPoint pointing stick TrackPoint buttons Trackpad Fingerprint reader NFC label (available on some models) © Copyright Lenovo 2017...
  • Page 18 TrackPoint pointing stick TrackPoint buttons Trackpad Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “Using the ThinkPad pointing device” on page 25. Fingerprint reader Fingerprint authentication provides simple and secure user access by associating your fingerprint with a password.

  • Page 19: Left-Side View

    USB-C power adapter. Use the shipped power adapter and power cord to connect the computer to ac power through either of the two USB-C connectors. Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to: http://www.lenovo.com/essentials...

  • Page 20: Right-Side View

    Its high-level pressure sensitivity provides precise content creation. Click and eraser buttons are built into the pen and provide additional functionality to interact with data. Additionally, when used with Lenovo’s free app WRITEit, you can write directly into any application. To download WRITEit, go to http://www.lenovo.com/writeit.

  • Page 21: Rear View

    Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature.
  • Page 22 Fan louvers The fan louvers and internal fan enable air to circulate in the computer to ensure proper cooling, especially the cooling of the microprocessor. Note: To ensure proper airflow, do not place any obstacles in front of the fan louvers. MicroSD card slot You can insert a microSD card into the microSD card slot for data access or storage.

  • Page 23: Bottom View

    Bottom view Fan louvers Speakers Emergency-reset hole Fan louvers The fan louvers and internal fan enable air to circulate in the computer to ensure proper cooling, especially the cooling of the microprocessor. Speakers Your computer is equipped with a pair of stereo speakers. Emergency-reset hole If the computer stops responding and you cannot turn it off by pressing the power button, remove the ac power adapter and insert a straightened paper clip into the emergency-reset hole to reset the computer.
  • Page 24 Camera status indicator When this indicator is on, the camera is in use. Fn Lock indicator This indicator shows the status of Fn Lock function. For more information, see “Using the special keys” on page 23. Speaker-mute indicator When this indicator is on, the speakers are muted. Microphone-mute indicator When this indicator is on, the microphones are muted.

  • Page 25: Important Product Information Labels

    • FCC ID and IC Certification label • Labels for the Windows operating systems Machine type and model label When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. Chapter 1...

  • Page 26: Fcc Id And Ic Certification Number

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For replacement, you must contact the Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. • For a user-installable wireless-WAN module, this label directs you to consult this user guide for the actual FCC ID and IC certification number.

  • Page 27: Labels For The Windows Operating Systems

    (available on some models) installed in the computer. Note: For the user-installable wireless module, ensure that you use only a Lenovo-authorized wireless modules for the computer. Otherwise, an error message will be displayed and the computer will beep when you turn on the computer.

  • Page 28: Computer Features

    In some cases, an earlier Windows version might be preinstalled under the terms of the Windows 10 Pro license downgrade rights. Computer features The computer features introduced in this topic cover various models. Some computer features might be available only on specific models. Computer color •...

  • Page 29: Computer Specifications

    • Security-lock slot • Trusted Platform Module (TPM) Wireless features • Bluetooth • Miracast® technology • NFC (available on some models) • Wireless LAN • WiGig (available on some models) • Wireless WAN (available on some models) Others • Conventional camera •...

  • Page 30: Lenovo Programs

    2. If you do not find the program in the program list, search for the program in the search box. An introduction to Lenovo programs This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available.
  • Page 31 Lenovo computer. Lenovo ID This program enables you to create and manage your Lenovo ID. With a Lenovo ID, you can connect to everything Lenovo through a single account. Use your Lenovo ID for quick and simple authentication and then enjoy the various services provided by Lenovo.
  • Page 32 User Guide...

  • Page 33: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 34: Thinkpad Pen Pro

    • Follow the “General tips for preventing problems” on page 77. • Diagnose problems yourself by using the preinstalled diagnostic software. See “Diagnosing problems with Lenovo Companion” on page 77. • Check for recovery solutions in Chapter 8 “Recovery information” on page 93.
  • Page 35 15 seconds and 100% charged in about five minutes. Note: Ensure that your computer is on or in sleep mode. Otherwise, the pen will not be charged. The ThinkPad Pen Pro is also available as an option from Lenovo. To purchase the ThinkPad Pen Pro, go to: http://www.lenovo.com/accessories...

  • Page 36: Operating Modes

    Operating modes The computer display can be opened to any angle within a range of up to 360 degrees as shown in the following illustration. Note: Depending on the model, your computer might look different from the illustrations in this topic. Attention: Do not rotate the computer display with too much force, otherwise the computer display or hinges might get damaged.
  • Page 37 By rotating the display to different angle, your computer features the following four operating modes (also called YOGA Modes). You can switch among different modes according to your preference and working convenience. Notes: • The keyboard and the pointing devices are automatically disabled in the stand mode, tent mode, and tablet mode.

  • Page 38: Using The Multi-Touch Screen

    Using the multi-touch screen This topic provides instructions on how to use the multi-touch screen that is available on some models. Notes: • Your computer screen might look different from the following illustrations. • Depending on the program you use, some gestures might not be available. The following table introduces some frequently used gestures.

  • Page 39: Using The Special Keys

    Touch gesture (touch models Description only) Touch: Swipe in from the right edge. Mouse action: Click the action center icon in the Windows notification area. Function: Open the action center to see your notifications and quick actions. Touch: Swipe in from the left edge. Mouse action: Click the task-view icon on the taskbar.
  • Page 40 Windows logo key Press the Windows logo key to open the Start menu. For information about using the Windows logo key with other keys, see the help information system of the Windows operating system. Fn key and functional keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1.

  • Page 41: Using The Thinkpad Pointing Device

    • Fn+Spacebar: If your computer supports keyboard backlight, press Fn+Spacebar to switch between the different keyboard backlight status (off, low, or high). • Fn+Tab: Open the Lenovo Scaling Utility program. Using the ThinkPad pointing device This section provides information about using the ThinkPad pointing device.

  • Page 42: Using The Trackpoint Pointing Device

    By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 29. Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.

  • Page 43: Using The Trackpad

    Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap. Use either thumb to press the left-click button or right-click button. • Point Use the pointing stick to move the pointer on the screen.

  • Page 44: Using The Trackpad Touch Gestures

    • Right-click Press the right-click zone to display a shortcut menu. You also can tap anywhere on the surface of the trackpad with two fingers to perform the right-click action. • Scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction. This action enables you to scroll through the document, Web site, or apps.

  • Page 45: Customizing The Thinkpad Pointing Device

    Two-finger zoom in Swipe three fingers up Put two fingers on the trackpad Put three fingers on the trackpad and move them farther apart to and move them up to open the task zoom in. view to see all your open windows. Swipe three fingers down Put three fingers on the trackpad and move them down to show...

  • Page 46: Power Management

    Power management This section provides information about how to use ac power and battery power to achieve the best balance between performance and power management. Using the ac power adapter The power to run your computer can come either from the battery or from ac power. While you use ac power, the battery charges automatically.

  • Page 47: Managing The Battery Power

    – How often you use the wireless feature Charging the battery When you find that the remaining battery power is low, charge your battery. If an ac outlet is convenient, connect the computer to ac power. The battery is fully charged in about three to six hours.

  • Page 48: Cabled Ethernet Connections

    To attach an Ethernet cable to your computer, you need an Ethernet extension adapter. The Ethernet extension adapter is available as an option and shipped with some computer models. You can purchase an Ethernet extension adapter from Lenovo at http://www.lenovo.com/essentials. DANGER To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet extension adapter.

  • Page 49: Wireless Connections

    2. Connect one end of the Ethernet extension adapter to the mini Ethernet connector on your computer. Then connect the other end to an Ethernet cable. The Ethernet connector has two indicators that show the status of the network connection. When the green indicator is on, the computer is connected to a LAN.

  • Page 50: Using The Wireless-Wan Connection

    • Open your computer cover to an angle of slightly more than 90 degrees. Checking the wireless-LAN connection status You can check the wireless-LAN connection status through the wireless-network-connection-status icon in the Windows notification area. The more bars encompassed, the better the signal is. Using the wireless-WAN connection Wireless wide area network (WAN), which uses cellular networks for data transmission, enables you to establish wireless connections over remote public or private networks.

  • Page 51: Using The Nfc Devices

    2. Right-click the data that you want to send. 3. Select Send To ➙ Bluetooth Devices. 4. Select a Bluetooth device, and then follow the instructions on the screen. For more information, see the Windows help information system and the help information system of the Bluetooth device.

  • Page 52: Using The Airplane Mode

    • Open the Camera app, and click the settings icon in the upper-right corner. Follow the instructions on the screen to configure the camera settings as desired. • Open the Start menu and then click Lenovo Settings ➙ Camera. Follow the instructions on the screen to configure the camera settings.

  • Page 53: Using An External Display

    2. Follow the instructions on the screen and ensure that you are centered and looking directly at the camera. When your face is recognized, the Windows operating system unlocks and and signs you in automatically. Using an external display This section provides instructions on how to connect an external display, choose display modes, and change display settings.

  • Page 54: Traveling With Your Computer

    Mode to reduce the power consumption of your computer. To enable Airplane Power Mode, do the following: 1. Start the Lenovo Settings program. 2. Click POWER. 3. Locate the Airplane Power Mode feature and follow the instructions on the screen.
  • Page 55 If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: http://www.lenovo.com/accessories Chapter 2 Using your computer...
  • Page 56 User Guide...

  • Page 57: Chapter 3. Enhancing Your Computer

    This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
  • Page 58 USB 2.0 connectors USB 3.0 connector Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer. Audio connector: Connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug. Power/Connection button: Turn on or turn off the dock. You can also press the button to confirm the connection.

  • Page 59: Setting Up The Thinkpad Wigig Dock

    Emergency-reset hole If your dock stops responding, hold down the power button for several seconds to turn off the dock. If the dock still cannot be turned off, do the following to reset the dock: 1. Remove the ac power adapter. 2.

  • Page 60: Using The Thinkpad Wigig Dock

    5. If an external display is available, connect the external display to the appropriate connector (HDMI or DisplayPort connector) on the dock. The external display shows some wireless pairing instructions when you connect your computer to the dock. 6. Position your computer close to the dock, within 120 cm (47.2 inches). To get the best performance, ensure that: •...
  • Page 61 Disconnecting from the ThinkPad WiGig Dock To disconnect your computer from the ThinkPad WiGig Dock, do the following: 1. Click the action center icon in the Windows notification area. Then click Connect to open the device list. 2. Locate the ThinkPad WiGig Dock and click Disconnect. 3.
  • Page 62 User Guide...

  • Page 63: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 64 • On-Screen Keyboard If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.

  • Page 65: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 66: Cleaning And Maintenance

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/essentials. Explore your options for docking solutions and external products that provide the adjustability and features that you want.
  • Page 67 • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. • When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display.
  • Page 68 User Guide...

  • Page 69: Chapter 5. Security

    If a user hard disk password has been set, but no master hard disk password has been, the user must enter the user hard disk password to access files and applications on the storage drive. • Master hard disk password © Copyright Lenovo 2017...

  • Page 70: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 71: Setting The Security Chip

    • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The M.2 solid-state drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 72: Using The Fingerprint Reader

    4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter. 5. Set other items that you want to set. 6. Press F10. A Setup Confirmation window is displayed. Select Yes to save the configuration changes and exit.
  • Page 73 If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo-authorized servicer or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 74: Deleting Data From Your Storage Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.

  • Page 75: Protecting Data Against Viruses

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.
  • Page 76 User Guide...

  • Page 77: Chapter 6. Advanced Configuration

    7. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 8. Depending on your preference, install Lenovo programs. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 78: Using The Thinkpad Setup Program

    Lenovo Companion is preinstalled on your computer and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.

  • Page 79: Changing The Startup Sequence

    To configure ThinkPad Setup, do the following: 1. Restart the computer. When the logo screen is displayed, press F1. The ThinkPad Setup program starts. Note: If you are required to enter the supervisor password, enter the correct password. You also can press Enter to skip the password prompt and start the ThinkPad Setup program.

  • Page 80: Bios Menu

    • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to http://www.lenovo.com/support. BIOS menu This topic introduces the following BIOS menus of your computer: •...
  • Page 81 Config menu Note: The BIOS menu items might change without notice. Depending on the model and operating system, the menu items and the default value might vary. Network • Wake On LAN Values: Disabled, AC only, AC and Battery Descriptions: The network administrator can turn on a computer from a management console by using the Wake on LAN feature.
  • Page 82 • USB UEFI BIOS Support Values: Disabled, Enabled Descriptions: Enable or disable the boot support for USB storage devices. • Always On USB Values: Disabled, Enabled Descriptions: Select Enabled to charge devices through the Always On USB connectors even when the computer is turned off, in sleep mode, or in hibernation mode.
  • Page 83 Descriptions: Select the display device that you want to activate at boot time. This selection is effective for boot time, password prompt, and ThinkPad Setup. You can attach an external display to the USB-C connector or HDMI connector on your computer. If multiple displays are attached, the first recognized one will be activated at boot time.
  • Page 84 Beep and Alarm • Password Beep Values: Disabled, Enabled Descriptions: Enable or disable a beep when the computer is waiting for a power-on, hard disk, or supervisor password. Different beeps remind you that the password you entered is right or wrong. •...
  • Page 85 Descriptions: Set the timeout option for the CIRA connection to be established. Selectable values are from 1 to 255. If you select 0, use 60 seconds as the default timeout value. If you select 255, the waiting time for establishing a connection is unlimited. Note: The default value is 60 seconds.
  • Page 86 Descriptions: Enable this option to display the POST 0199 error message when you enter a wrong supervisor password more than three times. • Set Minimum Length Values: Disabled, x characters (4 ≤ x ≤ 12) Descriptions: Specify a minimum length for power-on passwords and hard disk passwords. If a supervisor password is set, you cannot change the minimum length until you log in as a supervisor.
  • Page 87 – SMBIOS Reporting Values: Disabled, Enabled Descriptions: Enable or disable the feature that reports the SMBOS data. This option is displayed only if Security Chip is Enabled. • Clear Security Chip Descriptions: Use this option to clear the encryption key. •...
  • Page 88 Descriptions: Intel VT-d stands for Intel Virtualization Technology for Directed I/O. When enabled, a VMM can utilize the platform infrastructure for I/O virtualization. I/O Port Access Descriptions: Use this submenu to enable or disable the following hardware features: • Ethernet LAN •...
  • Page 89 Values: Setup Mode, User Mode Descriptions: Specify the system operating mode. • Secure Boot Mode Values: Standard Mode, Custom Mode Descriptions: Specify the Secure Boot mode. • Reset to Setup Mode Descriptions: Use this option to clear the current platform key and reset Platform Mode to Setup Mode. You can install your own platform key and customize the Secure Boot signature databases in Setup Mode.

  • Page 90: Using System Management

    Descriptions: Define the system boot capability. • Boot Mode Values: Quick, Diagnostics Descriptions: Define which screen is displayed during the POST, the logo screen or the text message screen. • Option Key Display Values: Disabled, Enabled Descriptions: If you disable this option, the “To interrupt normal startup, press Enter.” message will not be displayed during the POST.
  • Page 91 Desktop Management Interface The UEFI BIOS of your computer supports an interface called System Management BIOS (SMBIOS) Reference Specification, version 2.8 or later. SMBIOS provides information about the hardware components of your computer. It is the responsibility of the UEFI BIOS to provide information about itself and the devices on the system board.
  • Page 92 To define a Network Boot sequence, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Startup ➙ Network Boot. The boot device list is displayed. 3. Select a boot device to make it as the top boot priority. 4.

  • Page 93: Chapter 7. Troubleshooting Computer Problems

    Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 94: Troubleshooting

    Lenovo Companion supports the hardware scan function. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for optimal system performance. To run Lenovo Companion, see “Accessing Lenovo programs” on page 14. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software.
  • Page 95 Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced. • Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup. Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, press F10, and then press Enter to restart the system.

  • Page 96: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.

  • Page 97: Ethernet Problems

    Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes Solutions 0001: Reset error (platform reset not de-asserted) 1.

  • Page 98: Wireless-Lan Problem

    4. Right-click the highlighted adapter, click Update Driver Software, and then follow the instructions on the screen to update the driver. – The switch port and the adapter have the same duplex setting. If you configured the adapter for full duplex, ensure that the switch port also is configured for full duplex. Setting a wrong duplex mode can degrade performance, cause data loss, or result in lost connections.

  • Page 99: Thinkpad Pointing Device Problems

    Problem: Sound does not come from the Bluetooth headset/headphones but comes from the local speaker even though the Bluetooth headset/headphones is connected using a Headset profile or AV profile. Solution: Do the following: 1. Exit the program that uses the sound device (for example, Windows Media Player). 2.

  • Page 100: Computer Screen Problems

    Note: If the Fn and function keys tab is not displayed, connect your computer to the Internet. Then download and install the ThinkPad Hotkey Features program from the Lenovo Support Web site. For more information, see “Installing device drivers” on page 61.
  • Page 101 – Press the power button to resume the computer from sleep or hibernation mode. • Problem: The screen is blank. Solution: Do the following: 1. Press the display-mode switching key to bring up the image. 2. If you are using the ac power adapter, or using the battery and the battery gauge shows that the battery is not depleted, press the brightness-up key to make the screen brighter.

  • Page 102: External Monitor Problems

    External monitor problems • Problem: The external monitor is blank. Solution: To bring up the image, press the display-mode switching key and select the monitor you want. If the problem persists, do the following: 1. Connect the external monitor to another computer to ensure that it works. 2.

  • Page 103: Audio Problems

    • Problem: The screen position on the external monitor is incorrect when that monitor is set for a high resolution. Solution: Sometimes, when you use a high resolution such as 1600 x 1200 pixels, the image is shifted to the left or right on the screen. To correct this, first ensure that your external monitor supports the display mode (the resolution and the refresh rate) that you have set.

  • Page 104: Fingerprint Reader Problems

    Solution: The battery might be over-discharged. Connect the ac power adapter to the computer and let it charge. If the battery cannot be fully charged in 24 hours, contact Lenovo to replace the battery. • Problem: The computer shuts down before the battery status icon shows that the battery is empty.

  • Page 105: Power Problems

    Solution: Check the following items: 1. If the battery runs out of power, attach the ac power adapter to recharge the battery. 2. If the battery is charged but the computer does not run, contact Lenovo to replace the battery with a new one.

  • Page 106: Thinkpad Pen Pro Problem

    Solution: If the microprocessor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components. Check the settings for sleep mode. • Problem: The computer enters sleep mode immediately after the power-on self-test. Solution: Ensure that: –...

  • Page 107: Usb Problem

    Control Panel by Category, and click Hardware and Sound ➙ Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Refer to “Diagnosing problems with Lenovo Companion” on page 77 and run a diagnostic test of the USB connector.
  • Page 108 User Guide...

  • Page 109: Chapter 8. Recovery Information

    You can create a recovery USB drive as a backup for the Windows recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs are damaged. © Copyright Lenovo 2017...
  • Page 110 It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.

  • Page 111: Chapter 9. Replacing Devices

    2. Turn on your computer. When the logo screen is displayed, immediately press F1 to enter ThinkPad Setup. 3. Select Config ➙ Power. The Power submenu is displayed. 4. Select Disable built-in battery and press Enter. © Copyright Lenovo 2017...

  • Page 112: Replacing The Micro Sim Card

    5. Select Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off automatically. Wait three to five minutes to let the computer cool. Replacing the micro SIM card Before you start, read “Important safety information” on page v and print the following instructions. Micro SIM card is a small plastic card with an Integrated Circuit (IC) chip mounted on one side of the card.

  • Page 113: Replacing The Wireless-Wan Card

    4. Loosen the screws and pry up the latches. Then remove the base cover assembly. 5. Install the new base cover assembly and tighten the screws. 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the wireless-WAN card The following information only applies to computer models with user-installable modules.
  • Page 114 1. Disable the built-in battery. See “Disabling the built-in battery” on page 95. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Close the computer display and turn the computer over. 4. Remove the base cover assembly. See “Replacing the base cover assembly” on page 96. 5.

  • Page 115: Replacing The M.2 Solid-State Drive

    6. Install a new wireless-WAN card by doing the following: a. Align the contact edge of the new wireless-WAN card with the key in the slot. Then carefully insert the card into the slot at an angle of about 20 degrees .
  • Page 116 1. Disable the built-in battery. See “Disabling the built-in battery” on page 95. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Close the computer display and turn the computer over. 4. Remove the base cover assembly. See “Replacing the base cover assembly” on page 96. 5.

  • Page 117: Replacing The Coin-Cell Battery

    If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.

  • Page 118: Replacing The Speaker Assembly

    5. Open the film and detach the connector. Then remove the coin-cell battery. 6. Install the new coin-cell battery and attach the connector. Then cover the battery with the film. 7. Reinstall the base cover assembly. 8. Turn the computer over. Connect the ac power adapter and all cables to the computer. 9.
  • Page 119 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Close the computer display and turn the computer over. 4. Remove the base cover assembly. See “Replacing the base cover assembly” on page 96. 5.

  • Page 120: Replacing The Power Button Card

    8. Install the screws to secure the speaker assembly and attach the connector of the speaker assembly. 9. Reinstall the base cover assembly. 10. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the power button card Before you start, read “Important safety information”...
  • Page 121 6. Remove the screws that secure the power button card and then remove the card. 7. Install the new power button card in place and install the screws to secure the card. 8. Attach the connectors. 9. Reinstall the base cover assembly. 10.
  • Page 122 User Guide...

  • Page 123: Chapter 10. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at http://www.lenovo.com/support.

  • Page 124: Using Diagnostic Programs

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 125: Purchasing Additional Services

    • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of programs For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
  • Page 126 User Guide...

  • Page 127: Appendix A. Supplemental Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
  • Page 128 User Guide...

  • Page 129: Appendix B. Regulatory Information

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 130: Locating The Ultraconnect Wireless Antennas

    Locating wireless regulatory notices For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/support User Guide...

  • Page 131: Export Classification Notice

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 132: German Class B Compliance Statement

    Verträglichkeit von Geräten), bzw. der EMV EU Richtlinie 2014/30/EU, für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.

  • Page 133: Korea Class B Compliance Statement

    Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.
  • Page 134 User Guide...

  • Page 135: Appendix C. Weee And Recycling Statements

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: http://www.lenovo.com/recycling...

  • Page 136: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 137: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.

  • Page 138: Battery Recycling Information For Taiwan

    You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada...

  • Page 139: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: https://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management &...
  • Page 140 China RoHS User Guide...
  • Page 141 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 142 User Guide...

  • Page 143: Appendix E. Energy Star Model Information

    Windows help information about the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 144 5. Clear the Allow this device to wake the computer check box. 6. Click OK. User Guide...

  • Page 145: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 146 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support...

  • Page 147: Appendix G. Trademarks

    Appendix G. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Access Connections Active Protection System Lenovo Lenovo logo Secure Data Disposal ThinkPad ThinkPad logo TrackPoint UltraConnect Intel, Intel SpeedStep, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S.
  • Page 148 User Guide...

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