Troubleshooting - Samsung SMARTCAM SNH-V6431BN User Manual

Troubleshooting

If you encounter a problem with your system, see the table below to solve the problem
as quickly and easily as possible. Please follow the instruction below:
Problem
- Move to "Log-in page  Forgot your ID/Password?", and enter the
registered e-mail address to which we will send you the user ID and/or a
I forgot my user ID/
new password.
password.
It can be spammed out depending on the policy of the email server.
After logged in, it is advisable to change the temporary password provided.
- If the green light on the camera state LED turns off frequently, it may be
Camera is not
because the camera is installed in an environment with a poor wireless
connected to the
Internet connection.
wireless hub.
- Check the password for the wireless hub and try again.
- Check whether the serial number entered matches the label on the camera.
- Enter the correct password for the camera registered again and try to
register the camera again.
After logged in, - Check whether the LED light of the camera is yellow or orange.
I failed to register the - If this fails to resolve the problem, factory reset the camera and repeat the
camera. procedure from the beginning.
(To factory reset the camera, press and hold the RESET button on the
camera for 10 seconds. The camera will be restarted when the camera is
factory reset.)
Action
Problem
The video from the - The video from the camera can be delayed according to a network delay.
camera is temporarily Please check if the camera is installed in a place of proper wireless Internet
lost. communications.
- Click the Voice icon in the video playback page, or check if the voice is
No sound is output
turned On in your smart phone app.
from the video.
- Some internet service providers do not support audio outputs in relay mode.
- You must create a new camera password.
I forgot my Camera
- Press and hold the camera reset button for 10 seconds to factory reset the
password.
camera, and then register the camera again.
I want to change my
- After logging in, click on the <Account>. Select the item (password, or
password and/or
email address) and enter your information.
email address.
- Check the UPnP setting of the router.
Camera will be
- A network upload speed of at least 3.5Mbps (1080p) is recommended.
connected in a relay
- Depending on the policy of your service provider, you can access in relay
mode.
mode.
Action
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