Dell S2218H User Manual page 36

No sound or
sound is low
Horizontal/
Vertical Lines
Synchronization
Problems
Safety Related
Issues
Intermittent
Problems
Missing Color
Wrong Color
Image retention
from a static
image left on
the monitor for
a long period of
time
36
| Troubleshooting
Monitor has no ∞ Make sure the audio cable is properly connected to the
sound or sound
is low
∞ Adjust the volume settings of both your monitor and
∞ Make sure the computer sound card driver is properly
∞ Make sure the audio source is correct on the OSD.
∞ Reset the monitor to Factory Settings(Factory Reset).
Screen has one
or more lines
∞ Perform monitor self-test feature check and determine
∞ Check for bent or broken pins in the video cable
∞ Run the built-in diagnostics.
∞ Reset the monitor to Factory Settings(Factory Reset).
Screen is
scrambled or
∞ Perform monitor self-test feature check to determine if
appears torn
∞ Check for bent or broken pins in the video cable
∞ Restart the computer in the safe mode.
Visible signs of ∞ Do not perform any troubleshooting steps.
smoke or sparks
∞ Contact Dell immediately.
Monitor ∞ Ensure that the video cable connecting the monitor to
malfunctions on
& off
∞ Reset the monitor to Factory Settings(Factory Reset).
∞ Perform monitor self-test feature check to determine if
Picture missing ∞ Perform monitor self-test feature check.
color
∞ Ensure that the video cable connecting the monitor to
∞ Check for bent or broken pins in the video cable
Picture color ∞ Change the Color Setting Mode in the Color
not good
∞ Try different Preset Modes in Color settings OSD.
∞ Change the Input Color Format to RGB or YPbPr in the
∞ Run the built-in diagnostics.
Faint shadow ∞ Use the Power Management feature to turn off
from the static
image displayed
appears on the
∞ Alternatively, use a dynamically changing screensaver.
screen
monitor.
computer.
installed and activated.
if these lines are also in self-test mode.
connector.
the scrambled screen appears in self-test mode.
connector.
the computer is connected properly and is secure.
the intermittent problem occurs in self-test mode.
the computer is connected properly and is secure.
connector.
Settings OSD to Graphics or Video depending on the
application.
Adjust R/G/B value in Custom Color in Color settings
OSD.
Color settings OSD.
the monitor at all times when not in use (for more
information, see Power Management Modes).