Philips 5766 Series Quick Start Manual page 10

Category Problem
Google Duo USB camera does not
work
Other party cannot
hear anything
(My microphone does
not work)
I cannot hear other
party
(Speaker does not
work)
Where can I find
Google Duo app?
Picture Power is on but screen
image is off.
Picture on Television has sound
HDMI Input with no picture or
abnormal picture.
Tip
Check if USB camera supports Android 9.0 or
•
later. (May be listed on USB camera packaging or
manufacturer's website)
Check if USB camera is connected to the TV.
•
Turn off the TV and disconnect/reconnect USB
•
camera. Turn the TV back on and reopen the Duo
app.
If issues remain, please visit the Duo support page
•
and check the Troubleshoot section.
(https://support.google.com/duo)
Check if USB camera has a built-in mic and
•
supports Android 9.0 or later. (May be listed on
USB camera packaging or manufacturer's website)
Check if your microphone is muted. (Please unmute
•
if so)
Check if USB camera is connected to the TV.
•
Turn off the TV and disconnect/reconnect USB
•
camera. Turn the TV back on and reopen the Duo
app.
If issues remain, please visit the Duo support page
•
and check the Troubleshoot section.
(https://support.google.com/duo)
Check if the volume of the TV is muted or very low.
•
(Please unmute or turn the volume up if so)
Check if USB camera is connected to the TV.
•
Turn off the TV and disconnect/reconnect USB
•
camera. Turn the TV back on and reopen the Duo
app.
If issues remain, please visit the Duo support page
•
and check the Troubleshoot section.
(https://support.google.com/duo)
Open the Google Play store and search "Google
•
Duo". From here, you can download or open the
app. Once downloaded, you will be able to find it
in the Apps tab in the home screen.
Check if the connection for your source device is
•
properly secured.
Check if the correct input is selected by pressing
•
(INPUT).
Verify that your HDMI mode, for the input selected
•
matches the resolution output of your source
device.
Change source input until you have picture and
sound.
HDMI EDID Version setting is set to a different mode
•
than your source device. To change it, refer to the
step "7 Connecting your devices" in the previous
page and see "Changing input to devices that are
connected to the TV".
Change the resolution output of your source
•
device.