Troubleshooting - Ryobi RY401014 Operator's Manual

21 in. 40 volt lawn mower
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IF THESE SOLUTIONS DO NOT SOLVE THE PROBLEM CONTACT YOUR AUTHORIZED SERVICE DEALER.
PROBLEM
Handle not in position.
Mower not starting.
Mower cutting grass unevenly.
Mower not mulching properly.
Mower hard to push.
Mower not bagging properly.
Mower vibrating at higher speed.
Motor stops while cutting.
This product has a Five-year Limited Warranty for personal,
family, or household use (90 days for business or commercial use).
For warranty details, visit www.ryobitools.com

TROUBLESHOOTING

POSSIBLE CAUSE
Handle adjustment pins are not in place. Pull up handle adjustment lever, release,
Battery is low in charge.
Start key not installed.
Handle assembly is not in operating
position.
Lawn is rough or cutting height not set
properly.
Wet grass clippings sticking to the un-
derside of the deck.
High grass, rear of mower housing and
blade dragging in heavy grass, or cut-
ting height too low.
Cutting height set too low.
Grass blocking rear chute of mower.
Blade is unbalanced, excessively or
unevenly worn.
Bent motor shaft.
Cutting height set too low.
MAKE THE MOST OF YOUR PURCHASE!
Go to http://register.ryobitools.com and register your new tool on-line.
Your product has been fully tested prior to shipment
to ensure your complete satisfaction.
For any questions about operating or maintaining
your product, call the RYOBI Help Line!
or call (toll free) 1-800-525-2579.
13 — English
SOLUTION
and make sure handle adjustment pins
lock into place.
Charge the battery.
Install start key.
Raise lower and upper handle.
Adjust the cutting height.
Wait until the grass dries before mowing.
Raise cutting height.
Raise cutting height.
Stop the motor, remove start key, and
battery. Remove grass catcher bag and
remove the blockage.
Replace the blade.
Stop the motor, remove start key, and
battery. Inspect for damage. Have re-
paired by an authorized service center
before restarting.
Raise the cutting height.

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Questions and answers

Jonathan Anderson
April 2, 2025

Have a 21 inch RYOBI 401014 self-propelled mower I prefer to push. After about 10 minutes, something appears to lock or click and then the mower gets very hard to push. I am not using the self-propelled feature, in order to extend battery time. I have another identical unit purchased a year earlier (that's subject to the recall) that never had this problem. It seems as though the unit stops freewheeling and goes into gear mode without activating the self-propel feature. How does this get fixed? Thank you.

JANICE LEA MATTHEW
April 21, 2025

I have tried cleaning the undercarriage of my Ryobi 21-inch battery powered lawn mower with a dry rag. The dirt under neath does not come off. What can I do?

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