Fellowes Powershred Series Technical & Service Manual
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Fellowes Powershred Series Technical & Service Manual

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325i / 325Ci
Technical Service Manual
January 2018
1

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  • Page 1 325i / 325Ci Technical Service Manual January 2018...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS INDRODUCTION 325C SAFETY GENERAL MAINTENANCE XTERNAL LEANING NTERNAL LEANING NSPECTION OPERATION ONTROL ANEL OUCHPAD LED’ NDICATOR LED’ HEET APACITY LUBRICATION TROUBLESHOOTING APER ROBLEMS LECTRICAL ROBLEMS ECHANICAL ROBLEMS TOOLS AND SUPPLIES CABINET AND HOUSING 10-11 ACHINE BREAKDOWN OUSING OVER CD/DVD W APER AND...
  • Page 3 ELECTRICAL ASSEMBLY 17-33 APACITOR OWER ECEPTACLE OWER WITCH 18-19 ASKET YSTEM • • 325C • WITCH ODULE ENSE ENSOR • IRING IAGRAM PC B ONTROL OUCH ANEL AND NDICATOR OARDS • IRING IAGRAM 26-27 URRENT IMIT ROOF ALIBRATION (325C ONLY) 28-31 ALIBRATION CD/DVD A...
  • Page 4 Introduction This Technical Service Manual contains the service and repair procedures for the Fellowes commercial office shredders Models 325i and 325Ci. The manual provides maintenance procedures, a list of required tools, and a troubleshooting guide with flowcharts. In addition, the manual contains a wiring diagram.

  • Page 5: 325 I

    Model 325i Model 325i is a Strip-cut shredder with the listed characteristics: Cut Type Strip Rated Particle Size 5.8 mm Rated Sheets Capacity (64g) Rated Sheets Capacity (70g) Rated Sheets Capacity (75g) (Standard U.S.) Rated Sheets Capacity (80g) Staples Credit Cards Paper Clips CD (separate throat) Unopened Junk Mail...
  • Page 6 Model 325Ci Model 325Ci is a Confetti-cut shredder with the listed characteristics: Cut Type Cross Rated Particle Size 3.9 x 38 5/32 x 1 1/2 Rated Sheets Capacity (64g) Rated Sheets Capacity (70g) Rated Sheets Capacity (75g) (Standard U.S.) Rated Sheets Capacity (80g) Staples Credit Cards Paper Clips...

  • Page 7: Safety

    Safety When servicing a shredder, observe the following safety precautions: Never put a hand, fingers, or foreign objects into the paper feed slot or throat.  Keep all loose articles of clothing, ties, jewelry, long hair, or other loose objects away from the ...

  • Page 8: Operation

    Operation The control panel on the housing top consists of the control panel switch, indicator LEDs, and sheet capacity LEDs. Power Turns on the shredder and illuminates the power LED. Forward Runs the shredder in forward mode. Press and hold to activate. Reverse Runs the shredder in reverse mode.

  • Page 9: Indicator Leds

    Indicator LEDs The 325i and 325Ci have five indicator LEDs on the housing cover. • Straight feed • Door open • Bin full • Current Limit (Paper jam) • Safe Sense The indicator PC board that operates the LEDs is located on the inside of the housing cover. If an indicator LED fails, replace the control panel and indicator PC board assembly.

  • Page 10: Sheet Capacity Leds

    If used at or near capacity for an extended time the 325Ci shredder should be oiled every 30 minutes. If not it should be oiled after every bag change. Use Fellowes Powershred Lubricant (#35250) or other non-aerosol vegetable-based oil to lubricate the cutters.

  • Page 11: Troubleshooting

    Troubleshooting Troubleshooting the shredder begins with checking the machine for possible faults. Possible causes for machine malfunctions include: • Paper feed problems • CD/DVD feed problems • Electrical problems • Mechanical problems Paper Feed Problems Paper can become jammed if the paper is misfed. Paper may also jam if the waste bin is full or if there is a build up of paper shreds along the underside of the cutting assembly.

  • Page 12: Electrical Problems

    Electrical Problems The most common electrical problems result from: 1. An opened cabinet door 2. Loose wires 3. A defective PC board 4. Safe Sense feature being engaged 5. Anti-Jam module detecting paper overload 6. Bin full detection system not operating correctly If the waste bin is not placed properly in the cabinet, the shredder will not operate.

  • Page 13: Mechanical Problems

    The cutting system may have broken paper strippers This will require the whole cutting block to be replaced. Tools and Supplies The following tools and supplies are required to properly service Fellowes shredders, Models 325i and 325Ci. 1. Screwdrivers •...

  • Page 14: Cabinet And Housing

    Cabinet and Housing • The cabinet has a shelf that supports the mechanical and electrical components • The housing cover fits on the cabinet • The Control Panel with the power, forward, reverse, and AUTO buttons, the indicator LEDs, and the Sheet Capacity LEDs are located on the housing cover •...
  • Page 15 Housing Top Control / L.E.D PC Board Paper Auto Start I/R Sensors w/ Insert Throat CD Auto Start I/R Sensors w/ Insert Throat Jam Proof Module Motor Motor Cutting Block Gear Drive Main AC PC Board Capacitor Basket Full Module (325Ci ONLY) Power Cord Receptacle Main Disconnect Switch Cabinet...

  • Page 16: Housing Cover

    Housing Cover To remove the housing from the cabinet: 1. Remove the 4 screws that hold the cover to the rear of the cabinet. 2. Open the door and remove the 4 screws that hold the cover to the front of the cabinet. Note: If possible position the shredder so that there is a work surface on the right side of the shredder to be used to support the housing cover.

  • Page 17: Paper And Cd/Dvd Waste Bins

    Paper and CD/DVD Waste Bins • The paper waste bin fits in the cabinet • The bin full LED will light when the waste bin is full o The bin must be emptied and put back in the cabinet • The CD/DVD waste bin fits on the left, front rim of the waste bin o Two small holes in the edge of the CD/DVD bin fit over nodes on the front rim of the waste bin...
  • Page 18 325Ci Timing Diagram...

  • Page 19: Motor

    Motor • The motor shaft turns the gear drive • If the motor gears or gearbox cover are defective, they can be replaced separately • If the motor is defective, it must be replaced. Note: If the motor shaft is broken / defective the motor will have to be replaced To remove and/or replace the motor: 1.

  • Page 20: Basket Full System

    Main Disconnect Switch The Main Disconnect Switch is located on the back of the cabinet next to the power cord receptacle. The switch is held in place by tabs that snap into an opening on the cabinet To replace the Main Disconnect Switch: 1.

  • Page 21: Door Open Switch

    325Ci Basket Full System An Ambient Light Sensor Module monitors the contents of the waste bin. • The motor will stop when the sensor determines that the waste bin is full, and the shredder will not operate until the waste bin is emptied •...

  • Page 22: Anti-Jam Module

    Anti-Jam Module • The Anti-Jam module senses the amount of paper you feed in at one time • If it detects too much paper being fed through at once it will not allow power to the motor • An LED indicating tree will advise on how much paper the module senses •...

  • Page 23: Safe Sense Sensor

    Safe Sense Sensor • The Safe Sense Sensor disables the shredder when hands or any body parts touch the in- feed section of the shredder • The Safe Sense icon will steadily light on if sensor is engaged • If sensor is engaged for more than 4 seconds it will power the shredder down To disable / enable this feature: Press and hold the AUTO button on the Control Panel Switch for 4 seconds.

  • Page 24: Main Pcb

    Main PC Board • The main PC board is located at the right, front of the cabinet shelf • The PCB slides onto a support that is attached to the cabinet shelf • The wires leading to capacitor are hard-wired to the PCB •...

  • Page 25: Wiring Diagram

    Main PC Board wiring diagram CAUTION! To prevent electrical shock, make sure the shredder is disconnected from the power source before performing any electrical repairs.
  • Page 26 Control / L.E.D PC Boards The Control Touch panel PC board and a small indicator PC board are attached to the housing cover. These PC boards are hard wired to each other and must be replaced at the same time. Note: After performing replacement check sheet capacity intake on shredder.
  • Page 27 Control panel PC Board wiring diagram...

  • Page 28: Current Limit / Jam Proof Calibration

    Current Limit / Jam Proof Calibration The Current Limit/ Jam Proof calibration is preset during manufacturing. After the Control / L.E.D. PC Board is replaced, this setting will need to be checked and adjusted. When adjusted properly, the shredder will not allow or shred more than the maximum recommended sheet capacity to be shredded.
  • Page 29 3. Hold the “Reverse” key for 3 seconds. All light indicators will turn off. 4. If you are setting the current limit / jam proof calibration on a 325i, insert 27 sheets (24 + 3) to ensure the proper setting. If you are setting the current limit / jam proof calibration on a 325Ci, insert 25 sheets (22 + 3) to ensure the proper setting.
  • Page 30 ALBF (Basket Full Module) Calibration 325Ci ONLY 1. Turn on the main power switch at the rear of the cabinet. 2. Immediately press and hold the Forward, Reverse, Auto, and Power buttons on the control panel switch and release. (Make sure you follow sequence shown below) Press and hold in sequence then release Reverse Forward...
  • Page 31 5. Secure the calibration fixture inside the waste bin by pushing the tabs through the handle holes (see Fig. 4). Figure 4- Calibration fixture inside the waste bin 6. Open door and insert waste bin with calibration fixture then re-close door. 7.
  • Page 32 To check bin full setting: Press the “power” key to turn unit back on. You should see the bin full light on. This ensures that the upper limit has been set. Open door and remove the waste bin then remove the cardboard fixture from the waste bin. Fold the cardboard fixture on as shown in Fig.
  • Page 33 Insert the calibration fixture back into the waste bin (see Fig. 7). Figure 7- Insert calibration fixture into the waste bin Secure the calibration fixture inside the waste bin by pushing the tabs through the handle holes (see Fig. 8). Figure 8- Calibration fixture inside the waste bin Open door and insert the waste bin with the cardboard fixture and close the door.
  • Page 34 CD/DVD Throat w/ sensor assembly • The CD/DVD sensors fit into supports on both sides of the CD/DVD entry slot • These sensors connect to the Control panel PC board To replace the CD/DVD Sensors: 1. Disconnect the CD/DVD sensor plug (4 wires) from the control panel PC board on the housing cover.

  • Page 35: Paper Feed Sensors

    Paper Feed Throat w/ Sensor Assembly • The paper feed throat w/sensors assembly fits into supports on the housing top • These sensors connect to the control panel PC board on the housing cover To replace the paper feed sensors: 1.
  • Page 36 Technical Support Contacts: Service Dealer Support Web-Site NA www.fellowes.com/servicedealers Service Dealer Support Web-Site Intl www.fellowes.com/servicedealeruk/ North America Support Telephone # 800-553-1155 Email bmtechnicalsupport@fellowes.com South America Support Telephone 800-553-1155 Email serviciotecnico@fellowes.com samaya@fellowes.com Europe / United Kingdom Support Telephone # +31 76 523 2021 Email mbrasselet@fellowes.com...

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