Pitney Bowes SendPro Mailstation User Manual
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Pitney Bowes SendPro Mailstation User Manual

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Shipping & Mailing
Postage Meters
SendPro® Mailstation
User Guide
US English Edition
SV63352 Rev E
October 07, 2021

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Do you have a question about the SendPro Mailstation and is the answer not in the manual?

Questions and answers

Connie Donegan
March 19, 2025

I **** trying to add postage and I keep getting error message that the problem is on your end, try later

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1 comments:
Mr. Anderson
March 19, 2025

If you see the error message "There was a problem adding funds. There’s a good chance it’s a problem on our end. Wait a moment and try again." when adding postage on the SendPro Mailstation, follow these steps to resolve it:

1. Check the Payment Method – If the postage balance is funded by a credit card, there may be an issue with the card. Try updating the card in PitneyShip.
2. Try Again – Wait a moment and attempt to add postage again.
3. Use Another Funding Method – If you are using Purchase Power or a Reserve Account instead of a credit card, and the issue persists, further assistance may be needed.
4. Chat for Support – If updating the payment method does not resolve the issue, contact Pitney Bowes support for further help.

This answer is automatically generated

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Summary of Contents for Pitney Bowes SendPro Mailstation

  • Page 1 Shipping & Mailing Postage Meters SendPro® Mailstation User Guide US English Edition SV63352 Rev E October 07, 2021...
  • Page 2 However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.
  • Page 3 Edited topics for clarity Other Resources This section identifies other resources that may be helpful when working with the SendPro® Mailstation. Related Documentation Refer to the SendPro Mailstation Support site (pitneybowes.com/us/support/sendpromailstation) for the most current documentation. Pitney Bowes User Guide October 2021...

  • Page 4: Table Of Contents

    4 - Postage Funding Adding postage Changing your USPS payment method Receiving postage refill receipts by email Transferring funds from an older meter to SendPro Mailstation 5 - Scales and Weighing Connecting the scale Zeroing the scale Using the scale...
  • Page 5 Updating the ZIP Code Omitting the date Advancing the date Clearing or resetting the piece count 9 - Maintenance Replacing the ink cartridge Moving your SendPro® Mailstation 10 - Rate Change Updating and confirming USPS rates Pitney Bowes User Guide October 2021...
  • Page 6 11 - Accounting Enabling Cost Accounting Adding a cost account Setting the default cost account 12 - Safety Safety information Pitney Bowes User Guide October 2021...
  • Page 7 1 - Product Information In this section Parts of the machine Navigating the Home screen Connections on the back of the device Material specifications...

  • Page 8: Product Information

    Product Information Parts of the machine Item Description Printer tray Ink access cover Touchscreen display Scale (may be positioned left, right, or behind the device on the optional stand) Power button and indicator lamp Pitney Bowes User Guide October 2021...

  • Page 9: Navigating The Home Screen

    Product Information Navigating the Home screen The Home screen on the SendPro Mailstation provides the starting point for printing postage. Item Description Mail type Weight received from the scale. Tap here to enter weight manually. Postage balance. Tap here to refill postage.

  • Page 10: Connections On The Back Of The Device

    AC power cable connection. Use only the provided power cable. USB port cover RJ45 (Ethernet) port for a LAN connection. Material specifications Width: 3.5-13 in Length: 5-15 in Thickness: 0-0.375 in Weight: 0-13 oz Pitney Bowes User Guide October 2021...
  • Page 11 Product Information Caution: Envelopes with protruding bumps or embossed surfaces should not be placed into the device. Pitney Bowes User Guide October 2021...

  • Page 12: Installation

    2 - Installation In this section Installing the SendPro Mailstation...

  • Page 13: Installing The Sendpro Mailstation

    Watch this video or follow the instructions below to learn how to install your device. Before you begin installing your new SendPro Mailstation, you must decide how you plan to pay for postage and what type of connection (wired or wireless) you wish to use. In addition, you must gather account and password information.
  • Page 14 Find the ZIP Code™ for the location where you plan to install the device. Open the box This diagram lists the items you should find in your box. If anything is missing, contact Pitney Bowes. Pitney Bowes User Guide...
  • Page 15 Installation Unpack the device a. Remove all tape. Pitney Bowes User Guide October 2021...
  • Page 16 Close the cover. Warning: Do not install the ink now. You will get the "Install ink cartridge" prompt later in the installation process. Select network connection type a. Connect the device to a wall outlet. Pitney Bowes User Guide October 2021...
  • Page 17 Tap Next. c. Follow the prompts to enter your password. d. Tap Confirm to confirm your email and password. Once the device connects to Pitney Bowes, you are ready to install the ink cartridge and the scale. Pitney Bowes User Guide...
  • Page 18 Installation Install the ink cartridge and run a test pattern a. Remove the ink cartridge from its container. Remove the orange sticker from the bottom of the ink cartridge. b. Open the ink door. Pitney Bowes User Guide October 2021...
  • Page 19 Slide the cartridge in at an upward angle, then firmly press it up until it clicks into place. d. After you click the ink cartridge into place, close the ink door. e. Tap Continue. Pitney Bowes User Guide October 2021...
  • Page 20 When the test print envelope is released by the device, compare the printed test pattern to the ones on the screen. h. Tap Good Test Print if the test pattern looks good. i. Tap Continue. Pitney Bowes User Guide October 2021...
  • Page 21 Installation Install the scale a. Open the door on the right side of the device to access the USB port. b. Connect the USB cable to the device. Pitney Bowes User Guide October 2021...
  • Page 22 Slide the scale into the pegs on the scale stand. Option 2: install the scale on either side of the device i. Respond to the prompts on the display to complete the scale installation. Pitney Bowes User Guide October 2021...
  • Page 23 If you get the message "No payment method found" when you try to add postage, see "No payment method found" error on the SendPro Mailstation. Transferring funds from an older meter to SendPro Mailstation Advanced connectivity requirements for SendPro Mailstation Pitney Bowes User Guide...
  • Page 24 3 - Connectivity In this section Setting up a wireless (Wi-Fi) network connection Setting up a wired network connection Advanced installation requirements Checking the MAC address for wired and wireless networks Setting up a proxy server...

  • Page 25: Connectivity

    Set up a wired connection when you connect your device to your network with an Ethernet cable. 1. Tap Settings. 2. Tap Network Settings. 3. Tap Change Network Settings. 4. Tap Wired. 5. Tap Advanced Network Options. 6. Tap Continue. Pitney Bowes User Guide October 2021...

  • Page 26: Advanced Installation Requirements

    Wi-Fi connectivity specifications SendPro Mailstation supports IEEE 802.11b/g/n 2.4GHz networks 802.11a/n 5GHz wireless networks. SendPro Mailstation does not support: 802.1X networks that require enterprise or domain authentication Public or Guest networks with a web page login Port and communication requirements This device uses only outbound communications through the network to minimize threats to your network and increase the ease of monitoring.
  • Page 27 If it is not possible to use the wildcard, please allow access to the following: upgrades.sl.pb.com imp.sl.pb.com agent.sl.pb.com slpb-us-east-1-imp-csd01a.boxen.sl.pb.com slpb-us-east-1-imp-csd02a.boxen.sl.pb.com slpb-us-east-1-imp-csd03a.boxen.sl.pb.com slpb-us-east-1-imp-csd04a.boxen.sl.pb.com Reverse lookups of the SendPro Mailstation IP addresses will resolve to Amazon AWS servers. Amazon AWS is the primary DNS record for the IP address. Pitney Bowes User Guide October 2021...

  • Page 28: Checking The Mac Address For Wired And Wireless Networks

    Setting up a proxy server A proxy server is a computer that acts as a gateway between your local network (and your device) and a larger-scale network (such as the internet). Proxy servers provide increased performance and security. Pitney Bowes User Guide October 2021...
  • Page 29 By blocking direct access between two networks, proxy servers make it much more difficult for hackers to get internal addresses and details of a private network. Pitney Bowes User Guide October 2021...

  • Page 30: Postage Funding

    4 - Postage Funding In this section Adding postage Changing your USPS payment method Receiving postage refill receipts by email Transferring funds from an older meter to SendPro Mailstation...

  • Page 31: Adding Postage

    Credit card Purchase Power Reserve Account Credit card If you currently use a credit card as your postage payment method for SendPro Mailstation, and you wish to change to a different credit card or update your credit card information, then you can make these changes in SendPro Online.

  • Page 32: Receiving Postage Refill Receipts By Email

    Related article Choose your postage payment method Receiving postage refill receipts by email You can see your postage refill receipts at any time on SendPro Mailstation. Follow these steps if you want receipts emailed to you. 1. Tap Settings. 2. Tap the right arrow to advance to the next page.
  • Page 33 Once you remove funds from your old meter, the funds return to your original payment method within 24 hours. Step 2: Add funds to your SendPro® Mailstation Follow the procedure to add funds from your Pitney Bowes account to your SendPro® Mailstation: Adding postage to the SendPro Mailstation Pitney Bowes...

  • Page 34: Scales And Weighing

    5 - Scales and Weighing In this section Connecting the scale Zeroing the scale Using the scale Entering weight manually...

  • Page 35: Connecting The Scale

    3. Position the scale on the left or right side of the device; use the guide pins to hold the scale in place, or place the scale on the optional stand behind the device. Pitney Bowes User Guide October 2021...

  • Page 36: Zeroing The Scale

    1. Place the letter on the scale. 2. The device will display the weight. Entering weight manually 1. Tap the Weight section of the Home screen. 2. Enter the weight using the number pad. 3. Tap Apply. Pitney Bowes User Guide October 2021...
  • Page 37 6 - Mailing In this section Sections of the Mailstation stamp Switching between envelope types Sending Certified Mail Sending international mail Sending Priority Mail...

  • Page 38: Mailing

    Mailing Sections of the Mailstation stamp The SendPro Mailstation stamp contains elements that identify the mailer and the type of mail. First-Class Mail ® 1. Postage amount 2. Postal inscription and class. 3. Meter serial number 4. ZIP Code of the machine 5.

  • Page 39: Switching Between Envelope Types

    7. Date Switching between envelope types Tap the top of the display to switch between Letter, Large Envelope, and Postcard. Size standards for First-Class Mail Letter: Minimum: 3.5" x 5" Maximum: 6.125" x 11.5" Pitney Bowes User Guide October 2021...

  • Page 40: Sending Certified Mail

    Maximum 4.25" x 6" Sending Certified Mail You can use your SendPro Mailstation device to send Certified Mail®. 1. Tap the + button on your Home screen to add extra services. 2. Tap Certified Mail or Certified Mail + Return Receipt.

  • Page 41: Sending International Mail

    4. Select the country from the list. You may have to scroll using the arrows. 5. The Home screen will show the two-letter code for the destination country. To reset the destination to US, tap Reset. Pitney Bowes User Guide October 2021...

  • Page 42: Sending Priority Mail

    7. When the device finishes printing, remove the letter. Do not pull the letter out of the machine while the power button is flashing. Sending Priority Mail You can print Priority Mail® postage from your SendPro Mailstation at full retail cost or print a label from SendPro Online at a 40% discount. SendPro Mailstation 1.
  • Page 43 IMPORTANT: Depending on the packaging you select, you will need one of the following: Flat Rate envelope or box from the Post Office USPS label 400, available from the Post Office USPS Label 888-PB, available in the PB.com Supplies Shop. Pitney Bowes User Guide October 2021...

  • Page 44: Printing

    7 - Printing In this section Printing postage Printing a USPS shipping label Printing additional postage Printing a date correction Printing a prepaid return envelope Printing reports...

  • Page 45: Printing Postage

    You can print a USPS shipping label in SendPro Online for Priority Mail, First-Class Package Services, large envelopes over 13oz, and large envelopes needing Extra Services. Using a browser on your PC, go to SendPro Online. Log into your account and print your postage from there. Pitney Bowes User Guide October 2021...

  • Page 46: Printing Additional Postage

    8. Insert the letter into the device, pushing in all the way to the back and right. The device will clamp the letter and print postage. The power button will flash while the device is printing. The word "Correction" is printed on the postage mark. Pitney Bowes User Guide October 2021...

  • Page 47: Printing A Date Correction

    IMPORTANT: Date removal is only permitted for use with prepaid return mail postage. 1. Tap Settings. 2. Tap Date Settings. 3. Tap Print date on stamp to switch it to Off. Printing reports To view and print your reports, go to SendPro® Online on a computer. Pitney Bowes User Guide October 2021...

  • Page 48: Settings

    8 - Settings In this section Creating a security PIN Changing your security PIN Disabling the security PIN Updating the ZIP Code Omitting the date Advancing the date Clearing or resetting the piece count...

  • Page 49: Creating A Security Pin

    A security PIN lets you restrict access to this device. You'll be prompted to enter the PIN when you power up your device or when it awakes. Follow these steps to disable your security PIN. Pitney Bowes User Guide October 2021...

  • Page 50: Updating The Zip Code

    5. In the confirmation screen, tap Yes. Updating the ZIP Code The ZIP Code printed by your SendPro Mailstation device should be either your ZIP Code or the ZIP Code of the post office picking up your mail. 1. Tap Settings.

  • Page 51: Advancing The Date

    Make certain that you want to delete the piece count information. Once you do, you cannot restore the data. 1. Tap Settings. 2. Tap the right arrow to advance to the next page. 3. Tap About Device. 4. Tap Piece Count. 5. Move the slider on Reset Piece Count. Pitney Bowes User Guide October 2021...

  • Page 52: Maintenance

    9 - Maintenance In this section Replacing the ink cartridge Moving your SendPro® Mailstation...

  • Page 53: Replacing The Ink Cartridge

    6. Remove the ink cartridge. Caution: Do not touch the metal parts; they may be hot. Do not shake the ink cartridge; this may cause ink to spill. 7. Remove the shipping tape from the new ink cartridge. Pitney Bowes User Guide October 2021...

  • Page 54: Moving Your Sendpro® Mailstation

    9. Push the ink cartridge into the slot until it clicks. 10. Close the cover and follow the prompts on the screen. Moving your SendPro® Mailstation When moving your SendPro® Mailstation, keep it level. Do not lift the device by the gray feed deck. Pitney Bowes User Guide October 2021...

  • Page 55: 10 - Rate Change

    10 - Rate Change In this section Updating and confirming USPS rates...

  • Page 56: Updating And Confirming Usps Rates

    Rate Change Updating and confirming USPS rates Your SendPro Mailstation updates USPS postal rates automatically. Your device always prints postage using the current USPS rates, since the device pulls the latest USPS rate information from the Pitney Bowes Commerce Cloud.
  • Page 57 11 - Accounting In this section Enabling Cost Accounting Adding a cost account Setting the default cost account...
  • Page 58 Do nothing, and the device will sync every four hours Setting the default cost account Cost Accounts help you keep track of your postage spend. You can create and assign Cost Accounts to all your mailings and shipping labels. Pitney Bowes User Guide October 2021...
  • Page 59 1. Tap Settings. 2. Tap Cost Accounts. 3. Tap Set Default Cost Account. 4. Tap an account name. 5. Tap Yes. 6. Tap Change Default Cost Account. 7. Tap Home to continue processing mail. Pitney Bowes User Guide October 2021...
  • Page 60 12 - Safety In this section Safety information...
  • Page 61 Always unplug the system and discharge static electricity before using aerosol dusters. Use only Pitney Bowes-approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol dusters can cause an explosive-like condition that could result in personal injury, property damage, or both.
  • Page 62 Please refer to the warranty information is problems occur. Failed units will be returned to the Pitney Bowes U.S. Service Center. For reference purposes, the Pitney Bowes U.S. Service Center contact address is: Pitney Bowes, Inc., 3001 Summer Street, Stamford, CT 06926.
  • Page 63 This page intentionally left blank.
  • Page 64 3001 Summer Street Stamford, Connecticut 06926 www.pitneybowes.com SV63352 Rev E ©2021 Pitney Bowes Inc. All Rights Reserved...

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