1. Manuals
  2. Brands
  3. Amcrest Manuals
  4. Security Camera
  5. IP4M-1028EW
  6. User manual

Amcrest IP4M-1028EW User Manual

4mp prohd vandal dome poe camera
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Amcrest IP4M-1028EW / IP4M-1028EB
4MP ProHD Vandal Dome POE Camera
User Manual
Version 1.0.4
th
Revised October 16
, 2018

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the IP4M-1028EW and is the answer not in the manual?

Questions and answers

Related Manuals for Amcrest IP4M-1028EW

Summary of Contents for Amcrest IP4M-1028EW

  • Page 1 Amcrest IP4M-1028EW / IP4M-1028EB 4MP ProHD Vandal Dome POE Camera User Manual Version 1.0.4 Revised October 16 , 2018...

  • Page 2: Table Of Contents

    4.1 Default Username and Password ........................... 10 4.2 How to Setup the Camera ............................10 4.4 Desktop Access Setup ............................. 19 4.5 Amcrest Cloud Desktop Setup ..........................20 4.6 Web Access Setup (AmcrestView.com) ........................21 4.7 Remote Web Access Setup ............................. 21 5 Operation and Interface ...............................

  • Page 3: Welcome

    • Email Amcrest Customer Support support@amcrest.com Important Security Warning To keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below: • Always make sure that your camera has the latest firmware as listed on www.amcrest.com/firmware...
  • Page 4 Be sure to use only the accessories recommended by manufacturer. Before installation, please open the package and check to ensure that all the components are present. Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package.

  • Page 5: Features And Specifications

    1 Features and Specifications 1.1 Overview The Amcrest IP4M-1028E camera is an excellent digital surveillance product that can be useful to a wide variety of users. The camera connects to any router and uses an internet connection to allow the user to access all of its functionality from many internet connected devices. It’s easy to use and can be set up in a relatively small amount of time.

  • Page 6: Device Overview

    IMPORTANT: Due to specific hardware limitations within your camera it is important to note that these devices will not be able to automatically pan/tilt or pivot in either the app or via the web UI on a computer. For this reason, it is imperative to make sure to mount the cameras properly and position them as efficiently as you can to the areas you wish to monitor.

  • Page 7: Connection & Installation

    3 Connection & Installation This section provides information about the connection and installation of the Amcrest IP4M-1028E camera. 3.1 Connection Guide The camera initially should be connected via the following method: The IP4M-1028E uses a POE cable to enable connection to the camera via a PC, as well as to power the camera.

  • Page 8: Microsd Card Installation Guide

    properly and position them as efficiently as you can to the areas you wish to monitor. All positioning actions to the camera will have to be performed manually. To install the camera onto a wall, follow the steps below: 1. Use a Torx/Hex wrench (included) to open the dome enclosure by unfastening the three inner hex screws on enclosure.

  • Page 9: Basic Wiring Overview

    3.4 Basic Wiring Overview On your device you will notice a few additional wiring connections. These connections contain a power adapter connection, an Ethernet connection, audio wires, and alarm wiring. This device comes equipped with audio capabilities, the audio wiring is featured in the wire harness attached to this device. There are no built-in speakers or microphones, all audio for this device will be provided using external third-party devices such as microphones and speakers.

  • Page 10: Default Username And Password

    4.3. Using the Amcrest Cloud app or Amcrest View app on your smartphone or tablet, you can view your camera live from anywhere, and access features such as taking snapshots, creating recordings, and more.
  • Page 11 4.3.1. Amcrest Cloud App Setup Amcrest Cloud allows you to access your device from anywhere in the world. Please note, you will need an Amcrest Cloud account to proceed with Amcrest Cloud app setup. You can register for a cloud account in the Amcrest Cloud app or from the Amcrest Cloud website at amcrestcloud.com...
  • Page 12 Note: Connect your mobile device to the same network that your camera is on. 3. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration. 4. Tap on Add Camera.
  • Page 13 7. If you are adding a new camera that does not have a set password the app will automatically detect that a new camera is being added. Tap OK to proceed. 8. Set a new password for your camera. The password must be between 8 to 32 characters long and contain only letters and numbers.
  • Page 14 9. Confirm and adjust any needed settings for your camera. When all settings have been confirmed, tap Finish. The camera has now been successfully added to your Amcrest Cloud account.
  • Page 15 Make sure your camera and mobile device are on the same network during setup. Download and open the Amcrest View Pro app from the App Store or Play Store. Open the app and tap on the + symbol in the middle of the screen to begin adding your PoE device.
  • Page 16 Tap on Add Device to add a new device to your app. Tap on PoE Camera. Next, we will need to select a connection type. Since we will be setting up a basic P2P connection with the device, tap on "P2P Connection" to continue.
  • Page 17 n the QR code on the back/side/bottom of the camera or manually enter the camera’s serial number into the Enter camera S/N (serial number) field. Press Next to continue. Note: Android users, tap on Scan QR Code to access the QR code reader. Give the camera a name (e.g.
  • Page 18 The app will prompt you to change the password. Enter a password between 8 and 32 characters and confirm the password. Press OK to continue. Your camera is now set up and ready for use on the Amcrest View Pro app.

  • Page 19: Desktop Access Setup

    Use one of the following web browsers: Safari, Internet Explorer, or Mozilla Firefox (Google Chrome support in Development). To easily connect to the camera’s interface, install and run the Amcrest IP Config tool.You can download the IP Config software from www.amcrest.com...

  • Page 20: Amcrest Cloud Desktop Setup

    Amcrest Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or Mac computer. For more information on how to setup your camera on Amcrest Cloud on the web, visit amcrest.com/cloudwebsetup or follow the steps provided below: 1.

  • Page 21: Web Access Setup (Amcrestview.com)

    4. View your camera live or watch recorded clips using the menu button on the top of the page. You can also use the Amcrest Cloud app on iOS and Android to add more cameras, play recordings, and view your camera live, from anywhere. For more information visit amcrest.com/support...
  • Page 22 6. Click the Connections menu item on the left hand menu and ensure that the HTTP port has changed. 7. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.
  • Page 23 16. If the browser prompts you to allow the plugin to work on the computer, hit Allow to ensure the plugin can run successfully. 17. Enter in login details into the username and password fields and click login. If the process above is not working, please contact Amcrest Support via one of the following options: •...
  • Page 24 5. From the main menu, go to Setup -> Network. 6. On the TCP/IP settings screen, the IP Address, Subnet Mask, Default Gateway, Preferred DNS, and Alternate DNS should all be populated. 7. Click the radio button next to Static, to change the mode to Static. 8.

  • Page 25: Operation And Interface

    HTTP Port is 33333, the URL would be http://abc123456789.AmcrestDDNS.com:33333 23. Enter in login details into the username and password fields and click login. If the process above is not working, please contact Amcrest Support via one of the following options: •...
  • Page 26 Section 1: This bar allows the user to select which stream type and which protocol they want to choose. Section 2: The functions bar allows the user to perform different camera functions while in live mode. See the table below for an explanation of the different functions available: Button Function Name Function Description...

  • Page 27: Playback

    Width/Height Ratio This button allows the user to change the width/height ratio for the live feed. The options are Original and Adaptive. Original uses the aspect ratio of the stream’s set resolution, and adaptive fits the feed to the aspect ratio of the monitor display the feed is being viewed on.
  • Page 28 This is the interface for the playback menu. There are 7 main sections: 1. Quick Actions: This panel allows the user to zoom in on playback footage, take a snapshot of the playback footage, or open the help menu. 2. File Menu: This panel allows the user to select a file type and data source. 3.

  • Page 29: Setup

    PC. 5.3. Cloud Storage The Cloud Storage tab allows the user quick access to the Amcrest Cloud website. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts.
  • Page 30 There are 3 main sections to note in the Setup tab: 1. Menu Bar: The menu bar is composed of menu sections, which when clicked display any menu items that fall under their category. 2. Menu Items: These menu items each open a different menu that allows the user to change specific settings for the camera.
  • Page 31 Below is an explanation for each of the fields on the Configuration tab in the Configuration menu item: 5.4.1.1.1. Picture • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. •...
  • Page 32 video. The video color may become too strong if the value is too high. For the grey part of the video, distortion may occur if the white balance is not accurate. Please note the video may not be clear if the value is too low. The recommended value ranges from 40 to 60. •...
  • Page 33 • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. • Anti-Flicker: These radio buttons allow the user to select what type of anti-flicker technology should be used for the video feed. The three options are 50 Hz, 60 Hz, and Outdoor.
  • Page 34 • BLC: backlight compensation: Default will use the whole image to balance the lighting settings, and Customized will allow you to balance the lighting settings from the target area. • WDR: Wide Dynamic Range makes multiple scans of a scene to provide one balanced and unwashed image that is clear for the user.
  • Page 35 Used to determine when black and white mode is turned on in a dark environment. Below is a screenshot of this menu: • Color - always represents picture in color, does not use IR or black and white mode. Performs poorly in dimly lit areas unless you are using the Starlight series cameras.
  • Page 36 • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. • Mode: This dropdown box allows the user to select whether to turn the indication light on or off. SmartIR can also be set to automatically set the camera’s IR lights to on and off positions based on Day &...
  • Page 37 • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. • Mode: This dropdown box allows the user to select whether to turn the indication light on or off. To reset to default settings, click the Reset Defaults button.
  • Page 38 5.4.1.2.1. Video Below is a screenshot that shows the Video tab in the Video menu item: Below is an explanation for each of the fields on the Video tab in the Video menu item: • Encode Mode: This dropdown box allows the user to select a compression protocol. The system supports H.264 and MJPEG video compression protocols.
  • Page 39 • Watermark Character: This field allows the user to set the watermark’s text. The default string is Digital CCTV. The maximum length is 85 characters. This string can only include numbers, characters, and underscores. Sub Stream is a lower quality stream that allows the feed to take up less resources and bandwidth when streaming.
  • Page 40 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.4.1.2.3. Overlay Below is a screenshot that shows the Overlay tab in the Video menu item: The menu on the left allows the user to select which overlay to modify.
  • Page 41 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.4.1.2.4 Path Below is a screenshot that shows the Path tab in the Video menu item: Below is an explanation for each of the fields on the Path tab in the Video menu item: •...
  • Page 42 Below is an explanation for each of the fields on the Audio menu: • Enable: This checkbox allows the user to enable audio recording. • Encode Mode: This dropdown box allows the user to select what audio format the audio should be recorded in.
  • Page 43 • Microphone Volume: This slider allows the user to select the microphone volume. The value ranges from 0 to 100. The default value is 50. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button.
  • Page 44 Below is an explanation of the fields on the TCP/IP settings tab: • Host Name: This text field allows the user to change the host device name for the camera. This field supports a maximum of 15 characters. • Ethernet Card: This dropdown box allows the user to select which internet access device to use.
  • Page 45 QR code scanning feature cannot be used. • QR Code: This image is a Quick Response (QR) code. By scanning this image using the Amcrest View app, this camera can establish a connection with the app.
  • Page 46 5.4.2.2.1 Connection The Connection tab is where users can configure port connections. Below is a screenshot of the Connection settings tab: Below is an explanation of the fields on the Connection settings tab: • Max Connections: This field allows the user to specify the maximum number of users that can be connected to the camera at the same time.
  • Page 47 For purposes of this guide, AmcrestDDNS will be used. AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.
  • Page 48 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.4.2.4 IP Filter This screen allows for the filtering of IP addresses, either blocking them, or granting them access to the camera.
  • Page 49 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.4.2.5. SMTP (Email) This screen allows for the configuring of email settings to permit the camera to send emails when an alarm is triggered.
  • Page 50 • Username: This field allows the user to enter the SMTP username. • Password: This field allows the user to enter the password associated with the SMTP username. • Sender: This field allows the user to enter the sender email address. This email address will be the one that sends out all emails pertaining to the alerts and alarm emails sent by the camera.
  • Page 51 Below is an explanation of fields on the UPnP settings screen: • Enable: This checkbox allows the user to enable the UPnP function. • Router State: This field shows the UPnP status and has two options: Unknown: This means that UPnP mapping has failed.
  • Page 52 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.4.2.7. SNMP SNMP stands for Simple Network Management Protocol. This protocol is used to provide a basic framework to allow connection between various network devices.
  • Page 53 Below is an explanation of the fields in the Multicast settings screen: • Enable: This checkbox allows the user to enable Multicast functionality. • Multicast Address: This field allows the user to enter a multicast address. • Port: This field allows the user to enter a multicast port. To reset to default settings, click the Reset Defaults button.
  • Page 54 5.4.2.10. HTTPS This menu allows the user to enable and create HTTPS certificates. Below is a screenshot of this menu: Before you create certificate or download certificate, from main window->Setup->Network >Connection, set the HTTPS port values and then check the box to enable HTTPS For more information on how to setup HTTPS in the web user interface visit https://www.youtube.com/watch?v=gkjlaf-Iuso 5.4.3 Event...
  • Page 55 Below is an explanation of the fields on the Motion Detect tab: • Enable: This checkbox enables motion detection for the camera. • Schedule: Clicking this button opens a weekly schedule that can be used to set times.
  • Page 56 Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set. Anti-Dither: This field allows the user to set the anti-dither time.
  • Page 57  To designate a zone, click and drag the mouse over the area desired. When a colored box is displayed over the live feed, that area is now enabled for motion detection. After the motion detection zone is set, click the enter button to exit the motion detection screen. Remember to click the save button on the motion detection settings screen, otherwise the motion detection zones will not go into effect.
  • Page 58 Below is an explanation of the fields on the Video Tamper tab: • Enable: This checkbox enables a video tamper alarm for the camera. • Schedule: Clicking this button opens a weekly schedule that can be used to set times. o Click and drag to set video tampering for certain days of the week.
  • Page 59 5.4.3.2. Audio Detection This menu allows the user to modify audio detection settings. Below is a screenshot of the Audio Detect screen: Below is an explanation of the fields on the Audio Detect tab: ● Enable: This checkbox enables an audio detection alarm for the camera. Enable Intensity Change: This checkbox enables intensity change for the camera audio.
  • Page 60 ● Schedule: Clicking this button opens a weekly schedule that can be used to set times. o Click and drag to set audio tampering for certain days of the week. Also, periods of audio detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set.
  • Page 61 5.4.3.3 Abnormality This menu allows the user to adjust abnormality event settings. This menu has 3 tabs: SD Card, Network, and Illegal Access. 5.4.3.3.1 SD Card This tab allows the user to set the camera’s response to an SD card related abnormality. Below is a screenshot of the SD card tab screen: Below is an explanation of the fields on the SD Card settings tab: •...
  • Page 62 Below is an explanation of the fields on the Network settings tab: • Event Type: This dropdown box allows the user to select which Network abnormality to set event triggers for. The 2 options are Disconnection and IP Conflict. • Enable: This checkbox enables the Network abnormality trigger for the camera.
  • Page 63 Below is an explanation of the fields on the Illegal Access settings tab: • Enable: This checkbox enables the Illegal Access abnormality trigger for the camera. • Login Failure: This field allows the user to specify how many failed login attempts must be attempted to trigger an Illegal Access abnormality event.
  • Page 64 Below is an explanation of the fields on the Record Schedule settings tab: Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 3 types of recordings: General: General recording means that the camera captures all footage for the specified time period.
  • Page 65 • Record Type: These checkboxes allow the user to select which snapshot type they want to configure on the schedule. There are 3 types of snapshots: General: General means that the camera will take snapshots during the specified time period. General recording is represented by the color green. Motion: Motion Detection means that the camera only takes snapshots when the motion detection alarm is activated.
  • Page 66 Below is an explanation of the fields on the Holiday Schedule settings tab: • Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 2 types of recordings: Record: This checkbox is referring to video recording. Snapshot: This checkbox is referring to snapshot recording.
  • Page 67 Below is an explanation of the fields on the SD Card settings tab: • Device Name: This column designates the name of the SD card that is currently in the camera. • Status: This column designates the status of the SD card. •...
  • Page 68 Below is an explanation of the fields on the FTP settings tab: • Enable: This checkbox allows the user to enable FTP uploading for the camera’s recorded media. • Server Address: This field allows the user to designate a DDNS address for the FTP server. •...
  • Page 69 To save the settings, click the Save button. 5.4.4.4. Cloud Storage This menu redirects the user to the Amcrest Cloud web site. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts.
  • Page 70 5.4.5.1 General This menu controls where general settings are configured. There are 2 tabs in this menu: General and Date & Time. 5.4.5.1.1 General This tab is where the user can configure some basic camera settings. Below is a screenshot of the General tab: Below is an explanation of the fields on the General settings tab: •...
  • Page 71 Below is an explanation of the fields on the Date & Time settings tab: • Date Format: This dropdown box allows the user to change the date format used in the camera. • Time Format: This dropdown box allows the user to change the time format used in the camera.
  • Page 72 Below is an explanation of the fields on the Account screen: • Anonymous Login: This checkbox allows the user to enable the anonymous login feature. This allows all user account names to remain hidden on this screen. • User Name: This tab shows the usernames available on the camera. •...
  • Page 73 Below is an explanation of the items listed in this field: Default Settings: Only the IP address, user management, and other settings can be recovered after reset. Factory Default: Completely resets the camera to factory default settings. No settings can be recovered after the camera has been returned to its factory default settings.
  • Page 74 This menu allows the user to upgrade the camera’s firmware. Below is a screenshot of the Upgrade screen: To upgrade the firmware for your camera, follow the steps provided below: • Go to amcrest.com/firmware-subscribe • Search for the model number of your camera and download the latest firmware file.
  • Page 75 • Return to the web user interface for your camera and press the Browse button to locate and import the firmware file you just downloaded. • Once the firmware file has been imported, click Upgrade. • The device will reset, return to the web user interface. The upgrade is now complete.
  • Page 76 To view logs for a specific time period, modify the start time and end time fields, choose the type of event (system, setting, data, event, record, manage users, clear log), and click search. To backup the log, click the Backup button. To clear the log, click the Clear button. 5.4.6.2.1.

  • Page 77: Alarm

    5.4.6.3 Online Users This screen allows the user to see which users are online. Below is a screenshot of the Online Users screen: Click Refresh to refresh this table. 5.5 Alarm This screen is where the alarm log is kept. Below is a screenshot of the alarm screen: The table on the right shows the alarm log and all the alarm instances that have occurred.

  • Page 78: Faqs/Troubleshooting

    5.6 Logout Clicking the logout button will log out the user. 6. FAQs/Troubleshooting 1. The camera does not boot up properly. Below are a few possible reasons why this may be occurring: • The power input is not correct voltage. •...
  • Page 79 • The camera is not compatible with the monitor. • The camera color or brightness settings are not correctly configured. 4. The timestamp is not displaying the correct time. The time and date settings may not be configured correctly. You can take the following steps to resolve the issue: •...
  • Page 80 8. Network connection is not stable. Below are a few possible reasons why this may be occurring: • The network is not stable. • There may be an IP address conflict. • There may be a MAC address conflict. • The PC or camera network card may be defective.

  • Page 81: Glossary Of Terms

    Glossary of Terms • Abnormality – Any malfunction in terms of storage of data to the SD card. • Alarm Delay – The gap in time between alarm activation and Relay alarm activation. • Alternate Gateway – The node on the computer network that the network software uses when an IP address does not match any other routes in the routing table, and when the default gateway is not available.
  • Page 82 • S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera. • Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage. The lower the sensitivity, the more movement is required to trigger an alarm.

  • Page 83: Fcc Statement

    FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The user’s manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes, or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

  • Page 84: Ic Warning Statement

    IC Warning Statement TThis device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
  • Page 85 • All the designs and software here are subject to change without prior written notice. • All trademarks and registered trademarks mentioned are the properties of their respective owners. To contact Amcrest support, please do one of the following:...
  • Page 86 • Visit http://amcrest.com/contacts and use the email form • Call Amcrest Support using one of the following numbers Toll Free US: (888) 212-7538 International Callers (Outside of US): +1-713-893-8956 USA: 713-893-8956 Canada: 437-888-0177 UK: 203-769-2757 • Email Amcrest Customer Support support@amcrest.com...

This manual is also suitable for:

Ip4m-1028eb

Table of Contents