Fanvil H2U User Manual
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Fanvil H2U User Manual

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User Manual
H2U
Software Version: 1.4.0
Release Date：2020/05/13

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Summary of Contents for Fanvil H2U

  • Page 1 User Manual Software Version: 1.4.0 Release Date：2020/05/13...

  • Page 2: Table Of Contents

    Directory Directory................................. I 1 Picture................................IV 2 Table..................................VI 3 Safety Instruction............................. 59 4 Overview................................60 4.1 Overview............................... 60 4.2 Packing Contents...........................61 5 Desktop Installation............................62 5.1 PoE And the use of external power adapters..................62 5.2 Wall mounted installation method......................63 6 Appendix Table..............................
  • Page 3 9.3 Message..............................77 9.3.1 MWI（Message Waiting Indicator）..................77 10 Phone Settings..............................78 10.1 Basic Settings............................78 10.1.1 Language........................... 78 10.2 Function Key............................78 11 Web Configurations............................80 11.1 Web Page Authentication........................80 11.2 System >> Information........................80 11.3 System >> Account..........................80 11.4 System >> Configurations........................80 11.5 System >>...
  • Page 4 11.32 Device Log >> Device Log......................117 12 Trouble Shooting............................118 12.1 Get Device System Information......................118 12.2 Reboot Device...........................118 12.3 Reset Device to Factory Default....................... 118 12.4 Network Packets Capture........................119 12.5 Get Log Information......................... 120 12.6 Common Trouble Cases........................120...

  • Page 5: Picture

    1 Picture Picture 1 - Device installation......................63 Picture 2 - Connecting to the Device....................64 Picture 3 - Instruction of Keypad....................66 Picture 4 - Web page to start auto-answering..................70 Picture 5 - Web call waiting tone setting....................72 Picture 6 - Local conference setting....................73 Picture 7 - Network conference......................74 Picture 8 - Hotline set up on webpage....................

  • Page 7: Table

    2 Table Table 1 - DSS KEY LED State......................65 Table 2 - Instruction of Keypad......................67 Table 3 - Intercom configure......................76 Table 4 - Firmware upgrade....................... 81 Table 5 - Service port......................... 88 Table 6 - Line configuration on the web page................... 90 Table 7 - SIP hotspot Parameters.......................

  • Page 8: Safety Instruction

    3 Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the external power supply that is included in the package. Other power ...

  • Page 9: Overview

    4 Overview 4.1 Overview H2U is a network telephone specially designed for hotels. The simple design of the device brings excellent user experience for users. The equipment is not only a telephone, but also a masterpiece placed in the living room or office.

  • Page 10: Packing Contents

    4.2 Packing Contents IP Phone Handset Handset Cord...

  • Page 11: Desktop Installation

    If the device is connected to a PoE switch and power adapter at the same time, the power adapter will be used in priority and will switch to PoE power supply once it fails. Please use the power adapter supplied by Fanvil and the PoE switch met the specifications to ensure the device work properly.

  • Page 12: Wall Mounted Installation Method

    5.2 Wall mounted installation method The device supports wall mounted. Please follow the instructions in the picture below to install the phone： 1) Drill two holes in the wall with a vertical distance of 136.2 or 161.2mm. 2) Insert two rubber plugs and screws in turn. Note that 5mm is reserved between the nut and the wall, which is convenient for hanging the phone base.
  • Page 13 Connect the power adapter, network, PC, phone to the appropriate port as shown in the picture below. Picture 2 - Connecting to the Device...

  • Page 14: Appendix Table

    6 Appendix Table 6.1 Appendix I –LED Definition Table 1 - DSS KEY LED State Type LED Light State default standby Green On standby Green slow flash mute Line error (Registration failure)/Network Red slow flash disconnection call calling/Pick up the handle Red On Orange slow flash mute Orange slow flash...

  • Page 15: Introduction To The User

    7 Introduction to the User 7.1 Instruction of Keypad Picture 3 - Instruction of Keypad The picture above shows the keypad layout of the phone.Each button provides its own specific function.Users can refer to the instructions for the keys in the illustration in this section to operate the phone.

  • Page 16: Using Handset / Hands-Free Speaker

    Table 2 - Instruction of Keypad Number The keypad Instruction names Hands-free ○ The hands-free channel plays sound Speaker Status ○ indicator Power indication/line status indication lamp Handle ○ The handle channel plays sound horn Hook ○ Hang up the handle and hang up the phone Hold Key Press the "Hold"...
  • Page 17 About the use of the handle, the user can pick up the handle to dial the number, press the "#" button after pressing the number, the number will be dialed.Users can switch audio channels of the phone by pressing the hands-free button. Using Hands-free Speaker ...

  • Page 18: Basic Function

    8 Basic Function 8.1 Making Phone Calls Default Line  The device provides two line services (1 main line and 1 standby line). if both lines are configured successfully, the user uses line 1 to make or receive calls by default. Dialing Methods ...

  • Page 19: Redial

    8.4 Redial Redial the last outgoing number:  When the phone is in standby mode, press the redial button and the phone will call out the last number dialed. Call out any number with the redial key:  Enter the number, press the redial key, and the phone will call out the number on the dial.

  • Page 20: Mute

    8.6 Mute You can turn on mute mode during a call and turn off the microphone so that the local voice is not heard. Normally, mute mode is automatically turned off at the end of a call. You can also turn on mute on any screen (such as the free screen) and mute the ringtone automatically when there is an incoming call.

  • Page 21: Conference

    Enable call waiting tone: when you receive a new call on the line, the tone will  beep. The user can enable/disable the call waiting function in the web interface. WEB interface: Enter [Phone Settings] >> [Features] >> [Basic Settings], ...

  • Page 22: Network Conference

    Picture 6 - Local conference setting Two ways to create a local conference： 1） The device has two channels of communication. Press the conference button on the call interface. When selecting the conference number, select the other number that already exists. 2）...

  • Page 23: Hotline

    Picture 7 - Network conference Method to join a network conference： Multi-party call number of network conference room and enter the password  then all enter the conference room. The two phones have established common calls. Press the conference button ...
  • Page 24 Picture 8 - Hotline set up on webpage...

  • Page 25: Advance Function

    9 Advance Function 9.1 Intercom When the Intercom is enabled, it can automatically receive calls from the intercom. Picture 9 - Web Intercom configure Table 3 - Intercom configure Parameter Description Enable Intercom When intercom is enabled, the device will accept the incoming call request with a SIP header of Alert-Info instruction to automatically answer the call after specific delay.

  • Page 26: Message

    multicast address without involving SIP signaling. You can also configure the phone to receive an RTP stream from pre-configured multicast listening address without involving SIP signaling. You can specify up to 10 multicast listening addresses. 9.3 Message MWI（Message Waiting Indicator） 9.3.1 If the service of the lines supports voice message feature, when the user is not available to answer the call, the caller can leave a voice message on the server to the user.

  • Page 27: Phone Settings

    10 Phone Settings 10.1 Basic Settings Language 10.1.1 The user can set the phone language through the web interface. Web interface: Log in to the phone webpage and set the language in the drop-down  box at the top right corner of the page, as shown in the figure: Picture 11 - Language setting on Web page The function box on the right side of the web interface language setting box is ...
  • Page 28  DTMF  Action URL  MCAST Paging Webpage interface: [Function key] >> [Function key]. Moreover, user also can add the user-defined title for the DSS Keys, which is configured as Memory Key / Line / URL / Multicast / Prefix. NOTICE! User-defined title is up to 10 characters.

  • Page 29: Web Configurations

    11 Web Configurations 11.1 Web Page Authentication The user can log into the web page of the phone to manage the user's phone information and operate the phone. Users must provide the correct user name and password to log 11.2 System >> Information User can get the system information of the device in this page including, Model ...

  • Page 30: System >> Upgrade

    Clear Configurations  Select the module in the configuration file to clear. SIP: account configuration. AUTOPROVISION: automatically upgrades the configuration TR069:TR069 related configuration MMI: MMI module, including authentication user information, web access protocol, etc. DSS Key: DSS Key configuration BASIC NETWORK: NETWORK configuration Clear Tables ...
  • Page 31 Upgrade Server Address1 Set available upgrade server address. Upgrade Server Address2 Set available upgrade server address. Update Interval Set Update Interval. Firmware Information Current Software Version It will show Current Software Version. Server Firmware Version It will show Server Firmware Version. If there is a new version txt and new software firmware on the server, the page will display version information and upgrade button will [Upgrade] button...

  • Page 32: System >> Auto Provision

    Page interface: log into the phone page and enter the [system] >> [automatic deployment] page. Picture 13 - Auto Provision settings Fanvil devices support SIP PnP, DHCP options, Static provision, TR069. If all of the 4 methods are enabled, the priority from high to low as below: PNP>DHCP>TR069> Static Provisioning...
  • Page 33 Encryption Key key here General Configuration File If the common configuration file is encrypted, user should add the Encryption Key encryption key here Download Fail Check If there download is failed, phone will retry with the configured times. Times Update Contact Interval Phone will update the phonebook with the configured interval time.

  • Page 34: System >> Tools

    check the update every 1 hour. Provision Mode. 1. Disabled. Update Mode 2. Update after reboot. 3. Update after interval. TR069 Enable TR069 Enable TR069 after selection ACS Server Type There are 2 options Serve type, common and CTC. ACS Server URL ACS server address ACS User ACS server username (up to is 59 character)

  • Page 35: System >> Reboot Phone

    11.8 System >> Reboot Phone This page can restart the phone. 11.9 Network >> Basic The phone only supports wired network connections.The phone USES an IP network connection to provide services.Unlike traditional telephony based on circuit technology, IP telephony exchanges packets and data over a network based on the IP address of the telephony.

  • Page 36: Network >> Service Port

    In IPv4 mode, there are 3 connection mode options: DHCP, PPPoE and Static IP. When using DHCP mode, phone will get the IP address from DHCP server (router). Use DHCP DNS: It is enabled as default. “Enable” means phone will get DNS ...

  • Page 37: Network >> Vpn

    Picture 16 - Service Port Settings Table 5 - Service port Parameter Description Web Server Type Reboot to take effect after settings. Optionally, the web page login is HTTP/HTTPS. Web Logon Timeout Default minutes, timeout will automatically exit the login page, need to login again.

  • Page 38: Network >> Advanced

    established before activate a line registration. The device supports two VPN modes, Layer 2 Transportation Protocol (L2TP) and OpenVPN. The VPN connection must be configured and started (or stopped) from the device web portal. L2TP  NOTICE! The device only supports non-encrypted basic authentication and non-encrypted data tunneling.

  • Page 39: Line >> Sip

    network devices for advertising their identity, capabilities to neighbors on a LAN segment. Phone could use LLDP to find the VLAN switch or other VLAN devices and use LLDP learn feature to apply the VLAN ID from VLAN switch to phone its self. ...
  • Page 40 refresh the page manually. Activate Whether the service of the line is activated Username Enter the username of the service account. Authentication User Enter the authentication user of the service account Display Name Enter the display name to be sent in a call request.
  • Page 41 automatically answered it Call Forward Unconditional Enable unconditional call forward, all incoming calls will be forwarded to the number specified in the next field Call Forward Number for Unconditional Set the number of unconditional call forward Call Forward on Busy Enable call forward on busy, when the phone is busy, any incoming call will be forwarded to the number specified in the next field.
  • Page 42 Dial Without Registered Set call out by proxy without registration Enable Missed Call Log If enabled, the phone will save missed calls into the call history record. DTMF Type Set the DTMF type to be used for the line DTMF SIP INFO Mode Set the SIP INFO mode to send ‘*’...
  • Page 43 Enable Call Forward on Busy Set the feature code to dial to the server Disable Call Forward on Busy Set the feature code to dial to the server Enable Call Forward on No Answer Set the feature code to dial to the server Disable Call Forward on No Answer Set the feature code to dial to the server Enable Blocking Anonymous Call...
  • Page 44 Convert URI Convert not digit and alphabet characters to %hh hex code Use Quote in Display Name Whether to add quote in display name, i.e. “Fanvil” vs Fanvil Enable GRUU Support Globally Routable User-Agent URI (GRUU) Sync Clock Time Time Sync with server...

  • Page 45: Line >> Sip Hotspot

    TLS Version Choose TLS Version. uaCSTA Number Set uaCSTA Number. Enable Click To Talk With the use of special server, click to call out directly after enabling. Flash mode Chose Flash mode，normal or SIP info. Flash Info Content-Type Set the SIP info content type. Flash Info Content-Body Set the SIP info content body.
  • Page 46 Picture 18 - Register SIP account Table 7 - SIP hotspot Parameters Parameters Description If your phone is set to “SIP hotspot server”, Device Table will display as Client Device Table which connected to your phone. Device Table If your phone is set to “SIP hotspot client”, Device Table will display as Server Device Table which you can connect to.
  • Page 47 Picture 19 - SIP hotspot server configuration Configure SIP hotspot client: To set as a SIP hotspot client, no SIP account needs to be set. The Phone set will automatically obtain and configure a SIP account. On the SIP Hotspot tab page, set Mode to Client.

  • Page 48: Line >> Dial Plan

    11.15 Line >> Dial Plan Picture 21 - Dial plan settings Table 8 - Phone 7 dialing methods Parameters Description Press # to invoke dialing The user dials the other party's number and then adds the # number to dial out; Dial Fixed Length The number entered by the user is automatically dialed out when it reaches a fixed length...
  • Page 49 Picture 22 - Custom setting of dial - up rules Table 9 - Dial - up rule configuration table Parameters Description Dial rule There are two types of matching: Full Matching or Prefix Matching. In Full matching, the entire phone number is entered and then mapped per the Dial Peer rules.
  • Page 50 Suffix Characters to be added at the end of the phone number. It is an optional item. Length Set the number of characters to be deleted. For example, if this is set to 3, the phone will delete the first 3 digits of the phone number. It is an optional item.

  • Page 51: Line >> Basic Settings

    11.16 Line >> Basic Settings Set up the register global configuration. Table 10 - Set the line global configuration on the web page Parameters Description STUN Settings Server Address Set the STUN server address Server Port Set the STUN server port, default is 3478 Binding Period Set the STUN binding period which can be used to keep the NAT pinhole opened.
  • Page 52 Ring for Headset Enable Ring for Handset by selecting it, the phone plays ring tone from handset. Auto Headset Enable this feature, headset plugged in the phone, user press ‘answer’ key or line key to answer a call with the headset automatically. Enable Silent Mode When enabled, the phone is muted, there is no ringing when calls, you can use the volume keys...
  • Page 53 Configure the Emergency Call Number. Despite Emergency Call Number the keyboard is locked, you can dial the emergency call number Restrict Active URI Source IP Set the device to accept Active URI command from specific IP address. More details please refer to this link Push XML Server Configure the Push XML Server, when phone...
  • Page 54 automatically turned on from the start time to the off time. DND Start Time Set DND Start Time DND End Time Set DND End Time Intercom Settings Enable Intercom When intercom is enabled, the device will accept the incoming call request with a SIP header of Alert-Info instruction to automatically answer the call after specific delay.

  • Page 55: Phone Settings >> Media Settings

    short message/voice message, including off/on/slow flash/quick flash, default slow flash. The state of the power lamp when there is a Missed missed call, including off/on/slow flash/quick flash, the default slow flash. In the talk/dial state, the power lamp state, off is Talk/Dial off, on is always red bright, the default is off.

  • Page 56: Phone Settings >> Mcast

    DTMF Payload Type Enter the DTMF payload type, the value must be 96~127. AMR Payload Type Set AMR load type, range 96~127. Headset Mic Gain Set the earphone's radio volume gain to fit different models of earphones. Opus playload type Set Opus load type, range 96~127.

  • Page 57: Phone Settings >> Action

    Action URL Note! Action urls are used for IPPBX systems to submit phone events. Please refer to Fanvil Action URL for details. 11.21 Phone settings >> Time/Date The user can configure the time Settings of the phone on this page.
  • Page 58 Picture 26 - Time/Date Table 14 - Time&Date settings Parameters Description Network Time Server Settings Time Synchronized via SNTP Enable time-sync through SNTP protocol Time Synchronized via DHCP Enable time-sync through DHCP protocol Primary Time Server Set primary time server address Secondary Time Server Set secondary time server address, when primary server is not reachable, the device will...

  • Page 59: Phone Settings >> Tone

    dates or relative rule dates for conversion. Display in read-only mode in automatic mode. Offset The offset minutes when DST started Month Start The DST start month Week Start The DST start week Weekday Start The DST start weekday Hour Start The DST start hour Minute Start The DST start minute...

  • Page 60: Phonebook >> Call List

    11.23 Phonebook >> Call List Restricted Incoming Calls:  It is similar like a blacklist. Add the number to the blacklist, and the user will no longer receive calls from the stored number until the user removes it from the list. Users can add specific Numbers to the blacklist or add specific prefixes to the blacklist to block calls with all Numbers with this prefix.

  • Page 61: Function Key >> Speed Dial List

    Parameters Description Memory Key Speed Dial: You can call the number directly which you set. This feature is convenient for you to dial the number which you frequently dialed. Intercom: This feature allows the operator or the secretary to connect the phone quickly; it is widely used in office environments. DTMF It allows user to dial or edit dial number easily.

  • Page 62: Security >> Trust Certificates

    Picture 28 - Web Filter settings Picture 29 - Web Filter Table Add and remove IP segments that are accessible; Configure the starting IP address within the start IP, end the IP address within the end IP, and click [Add] to submit to take effect.

  • Page 63: Security >> Device Certificates

    Picture 30 - Certificate of settings 11.30 Security >> Device Certificates Select the device certificate as the default and custom certificate. You can upload and delete uploaded certificates. Picture 31 - Device certificate setting...

  • Page 64: Security >> Firewall

    11.31 Security >> Firewall Picture 32 - Network firewall Settings Through this page can set whether to enable the input, output firewall, at the same time can set the firewall input and output rules, using these Settings can prevent some malicious network access, or restrict internal users access to some resources of the external network, improve security.
  • Page 65 Src Port Range Filter port range Source address can be host address, network address, or Src Address all addresses 0.0.0.0; It can also be a network address similar to *.*.*.0, such as: 192.168.1.0. The destination address can be either the specific IP Dst Address address or the full address 0.0.0.0;...
  • Page 66 11.32 Device Log >> Device Log You can grab the device log, and when you encounter an abnormal problem, you can send the log to the technician to locate the problem. See 12.5 Get log information.
  • Page 67 When the phone is not in normal use, the user can try the following methods to restore normal operation of the phone or collect relevant information and send a problem report to Fanvil technical support mailbox. 12.1 Get Device System Information Users can get information by pressing the [Menu] >>...
  • Page 68 Picture 35 - Reset 12.4 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification. To get the packets dump of the device, user needs to log in the device web portal, open page [System] >>...
  • Page 69 Picture 36 - Web capture User may examine the packets with a packet analyzer or send it to Fanvil support mailbox. 12.5 Get Log Information Log information is helpful when encountering an exception problem. In order to get the log information of the phone, the user can log in the phone web page, open the page...
  • Page 70 1. There are two Headphone wire sequence in the market. Please Headphone use the Headphone provided by Fanvil, or consult Fanvil the wire sequence if you wish to use a third-party headphone. 2. The network bandwidth and delay may be not suitable for audio call at the moment.

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