Error - Smartblue Operation - Endress+Hauser Micropilot FMR20 Brief Operating Instructions

Diagnostics and troubleshooting
Error
Display values not plausible
(linearization)
Linearized output value not
plausible
10.2

Error - SmartBlue operation

Error
Device is not visible in the live list
Device is not visible in the live list
Device is visible in the live list but
cannot be accessed via SmartBlue
Device is visible in the live list but
cannot be accessed via SmartBlue
Login via SmartBlue not possible
Device cannot be operated via
SmartBlue
Device cannot be operated via
SmartBlue
Device cannot be operated via
SmartBlue
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Possible cause
SmartBlue and Modbus active
simultaneously
Linearization error
Possible cause
No Bluetooth connection
The device is already
connected with another
smartphone/tablet
Android end device
Apple end device
Device is being put into
operation for the first
time
Incorrect password
entered
Password forgotten
The sensor temperature
is too high
Micropilot FMR20 Modbus RS485
Remedy
Log off Modbus and disconnect
or
Log off SmartBlue and disconnect
(connection via SmartBlue has priority)
Check the linearization table
Check the vessel selection in the linearization
module
Remedy
Enable Bluetooth function on smartphone or tablet
Bluetooth function of sensor disabled, perform
recovery sequence
Only one point-to-point connection is established
between a sensor and a smartphone or tablet
Is the location function permitted for the app, was it
approved the first time?
GPS or positioning function must be activated for
certain Android versions in conjunction with
Bluetooth
Activate GPS - close the app fully and restart - enable
the positioning function for the app
Log in as standard
Enter user name "admin"
Enter initial password (device serial number) paying
attention to lower/upper case
Enter initial password (device serial number) and
change. Pay attention to lower/upper case when
entering the serial number.
Enter correct password
Contact the manufacturer' s Service Department
If the ambient temperature results in an elevated
sensor temperature of >60 °C (140 °F), Bluetooth
communication may be disabled.
Shield the device, isolate it and cool it down if
necessary.
Endress+Hauser