Troubleshooting Your Array; Safety First-For You And Your Array; Determining Service Tag Information; Obtaining Component Diagnostics - Dell EqualLogic PS6210 Hardware Owner's Manual

5 Troubleshooting Your Array

Safety First—For You and Your Array
Many repairs may be done only by a certified service technician. You should perform troubleshooting
and simple repairs only as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came with the product.

Determining Service Tag Information

Each array has a service tag with a number. You might need to provide this information to customer
support when you contact us.
• The service tag label for the 2U array chassis is on the right bezel latch block.
• The service tag label for the 4U array chassis is on the back inside surface near PSU1.

Obtaining Component Diagnostics

You can collect diagnostic information for one or more members of a PS Series group through the
Group Manager GUI or the CLI. See the Dell EqualLogic Group Manager Administrator's Manual or
the Dell EqualLogic Group Manager CLI Reference Guide for more information.

Array Startup Failure

If your system halts during startup, check the following areas:
• The array fault LEDs are lit. See
• A constant scraping or grinding sound occurs when you access the hard drive. See
Dell on page v.

Loss of Array Connections

• Verify that the control module port link status LED and the control module status LED are solid
green for one of the ports in each pair as described by the vertical port failover section of this
document. If the LEDs are not solid green, see
• Make sure that all the cables are attached correctly.
If the problem is not resolved, see

Loss of External Connections

• Verify that the cables are connected to the correct Ethernet port and, if applicable, to
Management ports before troubleshooting any external devices.
• Make sure that the power cables are securely attached to the power supply modules on your
array.
Front-Panel Features and Indicators on page
Control Module Features on page
Contacting Dell on page v.
3.
Contacting
15.
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