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Table of Contents
Troubleshooting
Related Manuals for HP Z2 Mini G3
Summary of Contents for HP Z2 Mini G3
- Page 1 HP Z2 Mini G3 Workstation User Guide...
- Page 2 L.P. change without notice. The only warranties for proprietor and used by HP Inc. under license. HP products and services are set forth in the Intel is a trademark of Intel Corporation in the First Edition: November 2016 express warranty statements accompanying U.S.
- Page 3 Setting up Linux on page 33 Updating the workstation on page 37 Diagnostics and minor troubleshooting on page 39 Using HP PC Hardware Diagnostics (UEFI) on page 44 Routine Care on page 46 TIP: If you do not find what you are looking for in this guide: Find technical details in the Maintenance and Service Guide at http://www.hp.com/support/...
- Page 4 About this guide...
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Page 5: Table Of Contents
Table of contents 1 Locating HP resources ............................ 1 Product information .............................. 1 Support .................................. 2 Product documentation ............................3 Product diagnostics ............................... 3 Product updates ..............................4 2 Workstation features ............................. 5 Components ................................5 Front ..............................5 Left ............................... 6 Rear .............................. - Page 6 Blink or beep codes: interpreting POST diagnostic LEDs and audible codes ....21 Using HP PC Hardware Diagnostics ................21 How to access and run HP PC Hardware Diagnostics ........21 Downloading HP PC Hardware Diagnostics to a USB device ......21 Before you call for technical support ................
- Page 7 Customer Self Repair ...................... 43 More troubleshooting options ..................43 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 44 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............44 10 Routine Care .............................. 46 General cleaning safety precautions ........................46...
- Page 8 Cleaning the chassis ............................46 Cleaning the keyboard ............................47 Cleaning the monitor ............................47 Cleaning the mouse ............................. 47 11 Accessibility .............................. 48 Supported assistive technologies ........................48 Contacting support .............................. 48 Index ................................49 viii...
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Page 9: Locating Hp Resources
Technical specifications To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs. Click the link for the HP Inc. QuickSpecs experience. Click Search all QuickSpecs, type your model name in the search field, and then click Go. Regulatory, safety and... -
Page 10: Support
You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. -
Page 11: Product Documentation
To learn how to remove and replace workstation components, go to http://www.hp.com/go/sml. Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Sign up at http://www.hp.com/go/subscriberschoice. -
Page 12: Product Updates
Go to Main, and then select System Information. Note the System BIOS version and date and compare it with the BIOS versions that appear on the HP website. In Windows 7, you can also find the BIOS version number by following these steps: Go to Start, select All Programs, select Accessories, select System Tools, and then select System Information. -
Page 13: Workstation Features
Workstation features For complete and current information on supported accessories and components for the workstation, go to http://partsurfer.hp.com. Components ● Product specifications ● Components Front Item Icon Component Power button Power on LED Components... -
Page 14: Left
Left Item Icon Component USB 3.0 port USB 3.0 charging port Audio-out (headphone)/Audio-in (microphone) combo jack Chapter 2 Workstation features... -
Page 15: Rear
Rear Performance model Item Icon Component Item Icon Component Hard drive activity light On: The computer is on. Power cord connector Blinking white: The hard drive is being accessed. DisplayPort 1.2 connectors (3) Cable lock slot Driven by NVIDIA GPU Access panel release latch DC-IN cable clip DisplayPort 1.2 connector... -
Page 16: Entry Model
Entry model Item Icon Component Item Icon Component Hard drive activity light On: The computer is on. Power cord connector Blinking white: The hard drive is being accessed. Cable lock slot DisplayPort connectors (3) Access panel release latch DC-IN cable clip Serial port (optional) USB 3.0 ports (2) RJ-45 (network) jack... -
Page 17: Product Specifications
Product specifications Physical characteristics Unit only (Performance) 2.08 kg (4.58 lbs) Weight Unit only (Entry) 1.87 kg (4.12 lbs) Height 58 mm (2.3 in) Dimensions (unit only) Width 216 mm (8.5 in) Depth 216 mm (8.5 in) Environmental specifications Operating 5°C to 35°C (40°F to 95°F) Non-operating 40°C to 60°C (-40°F to 140°F) -
Page 18: Setting Up The Workstation
Setting up the workstation Setting up the workstation ● Adding monitors ● Installing optional components ● Security ● Product recycling ● Setting up the workstation Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. To be sure that there is adequate ventilation: Operate the workstation on a sturdy, level surface. -
Page 19: Setup Procedure
Setup procedure WARNING! To reduce the risk of electric shock or damage to your equipment: Plug the power cord into an AC outlet that is easily accessible at all times. ● Disconnect power from the workstation by unplugging the power cord from the AC outlet (not by ●... -
Page 20: Connecting The Workstation
Connecting the workstation WARNING! To reduce the risk of electric shock or damage to your equipment, observe these practices: • Plug the power cord into an AC outlet that is easily accessible. • Disconnect power from the workstation by unplugging the power cord from the AC outlet (not by unplugging the power cord from the workstation). -
Page 21: Disabling Bluetooth Devices
To re-enable, select Enable. To remove the wireless modules, see one of the following for information on removal and replacement of components: The Maintenance and Service Guide for your workstation at http://www.hp.com/support/ ● workstation_manuals Videos for your workstation at http://www.hp.com/go/sml ●... -
Page 22: Disabling Wlan
To re-enable, select Enable. To remove the wireless modules, see one of the following for information on removal and replacement of components: The Maintenance and Service Guide for your workstation at http://www.hp.com/support/ ● workstation_manuals Videos for your workstation at http://www.hp.com/go/sml ●... -
Page 23: Adding Monitors
Planning for additional monitors Entry model The HP Z2 Mini G3 Entry system supports up to three simultaneous displays running on the Intel integrated GPU. Each display is capable of resolutions up to 4096 × 2160 @ 60 Hz. It is also possible to drive a panel at a resolution of 5120 × 2880 @60 Hz by using two of the DisplayPort 1.2 outputs together. -
Page 24: Planning Process
Determine the kind of graphics performance you want. For maximum performance, ensure that your display is driven by the NVIDIA Quadro GPU. Note the type of graphics connector used by each monitor. HP provides graphics cards with DisplayPort (DP) and DVI interfaces, but you can use adapters and third-party cards for other graphics formats, including DVI-I, HDMI, or VGA. -
Page 25: Matching Graphics Card Connector To Monitor Connectors
Matching graphics card connector to monitor connectors The following table describes monitor configuration scenarios. Graphics card interface connector Monitor connector DisplayPort Dual Link DVI HDMI (DP) DisplayPort to ISPLAY VGA adapter DP to DVI DP to DL DVI DP to HDMI DP cable adapter adapter... -
Page 26: Customizing The Monitor Display (Windows)
Service Guide for information about additional hardware and software security features available for your system. Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, go to http://www.hp.com/go/recycle. -
Page 27: Setting Up, Backing Up, Restoring, And Recovering Windows 10
5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the initial Windows setup. We recommend that you register your workstation with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers. -
Page 28: Turning Off The Workstation
To properly turn off the workstation, shut down the operating system software. CAUTION: HP does not recommended holding down the power button to shut off the system. Doing so can cause loss of user data and may damage the storage device. If the system becomes unstable and no other alternative is available, please give the system sufficient time to wake up completely after you reboot the workstation. -
Page 29: Performing Basic Troubleshooting
Service Guide (English only) for interpretation and recommended action. Using HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced. -
Page 30: Before You Call For Technical Support
In the text box, type the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. Select your workstation model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. -
Page 31: Backing Up, Restoring, And Recovering In Windows 10
Use HP Recovery Manager to create HP Recovery media after you successfully set up the workstation. ● This step creates a backup of the HP Recovery partition on the workstation. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. -
Page 32: Using Windows Tools
HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. -
Page 33: Restore And Recovery
On select products, if you want to recover the workstation’s original factory partition and content, or if ● you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page On select products, if you want to remove the recovery partition to reclaim hard drive space, HP ●... -
Page 34: Using The Hp Recovery Partition (Select Products Only)
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 35: Changing The Workstation Boot Order
Follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. -
Page 36: Setting Up, Backing Up, Restoring, And Recovering Windows 7
Backing up, restoring, and recovering Windows 7 ● CAUTION: Do not add optional hardware or third-party devices to the HP Workstation until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly. -
Page 37: Backing Up, Restoring, And Recovering Windows 7
See Backing up your information on page NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Backing up, restoring, and recovering Windows 7... -
Page 38: Backing Up Your Information
Backing up your information NOTE: Windows includes the User Account Control feature to improve the security of your workstation. You may be prompted by User Account Control for your permission or password when you perform certain tasks. To continue a task, select the appropriate option. For information about User Account Control, see Help and Support: select Start and then select Help and Support. -
Page 39: System Recovery
CAUTION: System Recovery deletes all data and programs that you have created or installed. A Windows system from the HP factory ships with a recovery partition. You can use the recovery partition to recover the factory operating system. Turn off the workstation. If necessary, press and hold the power button until the workstation turns off. -
Page 40: Using Hp Recovery Operating System Media
Use the steps provided in this section if you ordered a Windows 7 operating system and Driver USB flash drive. To order a Windows 7 operating system and Driver USB flash drive, go to the HP website. For U.S. support, go to http://www.hp.com/cgi-bin/hpsupport/index.pl. -
Page 41: Setting Up Linux
R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. A compatible external optical drive may be purchased from HP. -
Page 42: Hp Linux Driver Discs
USB flash drive or optical disc. The driver media is used during this phase. All content added by HP is in the /HP directory on the media. You can use it to build your own image or to browse the HP content. -
Page 43: Installing With The Hp Red Hat Linux Driver Media
Installing with the HP Red Hat Linux driver media If you do not have the appropriate HP driver media for a supported stream, create one (see HP Linux driver discs on page 34.) Install the operating system using the media included in the Red Hat Linux box-set. -
Page 44: Setting Up Ubuntu
These proprietary drivers are not a standard part of the RHEL, SLED, or Ubuntu distributions because they are not open source. Driver revisions more recent than those at the HP support website are supported directly by the vendor. Chapter 6 Setting up Linux... -
Page 45: Updating The Workstation
● Upgrading device drivers ● HP is constantly working on improving your total workstation experience. To ensure that the workstation leverages the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. -
Page 46: Upgrading Bios
HP Workstation. If you did not purchase your device from HP, HP recommends that you go to the HP website first to see if your device and its drivers have been tested for HP Workstation compatibility. If no driver is available, go to the device manufacturer's website to download the latest drivers. -
Page 47: Diagnostics And Minor Troubleshooting
12-digit serial number of the workstation. NOTE: The serial number and product number labels can be found on the rear panel of the workstation. For a support phone number, go to http://www.hp.com/support, select your region, and then, under Customer Support, select Contact Support. Calling support... -
Page 48: Locating Id Labels
To locate base warranty information, go to http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, go to http://www.hp.com/go/lookuptool. To extend a standard product warranty, go to http://h20565.www2.hp.com/hpsc/wc/public/home. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty. -
Page 49: Hp Support Center
HP Chat Support enables you to electronically submit a support ticket to HP over the web. When you submit a support ticket, HP Chat Support collects information about the workstation and passes it to an online support specialist. -
Page 50: At Startup
● If you have installed an operating system other than the factory-installed operating system, confirm ● that it is supported on your system by going to http://www.hp.com/go/quickspecs. Verify that the display panel is lit. ● If you have an optional external monitor: ●... -
Page 51: Customer Self Repair
NOTE: Some components are not eligible for Customer Self Repair and must be returned to HP for service. Call support for further instructions before attempting to remove or repair these components. More troubleshooting options The following additional information about troubleshooting techniques and tools is provided in the Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals:... -
Page 52: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. - Page 53 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
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Page 54: 10 Routine Care
10 Routine Care General cleaning safety precautions Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then ● use the cloth on the component. Always unplug the workstation before cleaning the keyboard, mouse, or air vents. -
Page 55: Cleaning The Keyboard
Cleaning the keyboard CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. If the keyboard has an on/off switch, turn it off. ● Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning ●... -
Page 56: 11 Accessibility
11 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. -
Page 57: Index
Index HP PC Hardware Diagnostics (UEFI), planning for performance accessibility 48 downloading 21 model 15 assistive technologies 48 HP resources 1 planning process 16 contacting support 48 setup 15 mounting the workstation 11 ID labels 40 BIOS determining version 37... - Page 58 HP PC Hardware Customer Self Repair 43 Diagnostics 21 suggestions 41 finding more information 20 suggestions, at startup 42 HP PC Hardware Diagnostics 21 suggestions, during operation HP Recovery Manager 25 HP recovery media 23 troubleshooting HP Recovery partition 26...