Acer TravelMate 5760 Service Manual
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Acer TravelMate 5760 Service Manual

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TravelMate 5760/5760G
SERVICE
GUIDE

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  • Page 1 TravelMate 5760/5760G SERVICE GUIDE...

  • Page 2: Revision History

    © Copyright 2011 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 3 Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.

  • Page 4: General Information

    Acer-authorized Service Providers: Your Acer office may have a different part number code than those given in the FRU list in this service guide. The list provided by your regional Acer office must be used to order FRU parts...

  • Page 5: Table Of Contents

    CHAPTER 1 Hardware Specifications Features ..........1-5 Operating System .
  • Page 6 Video Interface........1-31 BIOS ..........1-31 LAN Interface.
  • Page 7 DOS Flash Utility ........2-16 WinFlash Utility ........2-18 HDD/BIOS Password Utilities .
  • Page 8 Thermal Module Removal ......3-30 Thermal Module Installation ......3-32 CPU Removal.
  • Page 9 TravelMate 5760 ........7-3...
  • Page 11 CHAPTER Hardware Specifications...
  • Page 12 Features ..........1-5 Operating System .
  • Page 13 Keyboard ......... 1-32 Hard Disk Drive (AVL components).

  • Page 15: Hardware Specifications And Configurations

    Up to 2 GB of DDR3 system memory, upgradable to 4 GB using two soDIMM modules (for 32-bit OS) Display  15.6" HD 1366 x 768 resolution, Acer CineCrystal™ LED-backlit TFT LCD  15.6" HD 1366 x 768 resolution, Acer ComfyView LED-backlit TFT LCD Audio ...

  • Page 16: Graphics

    Graphics  Simultaneous multi-monitor display support  16.7 million colors  MPEG-2/DVD decoding  WMV9 (VC-1) and H.264 (AVC) decoding ®  HDMI (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content Protection) support TravelMate 5750 ®  Intel HD Graphics 3000 with up to 1760 MB Dynamic Video Memory (128 MB of dedicated system memory, up to 1632 MB of shared system memory), supporting ®...

  • Page 17: Optical Media Drive

    6X DVD-RW, 8X DVD+RW, 5X DVD-RAM Webcam Acer Video Conference, featuring:  Integrated Acer Crystal Eye webcam with 1280 x 1024 resolution  Acer Video Conference Manager software, featuring Video Quality Enhancement (VQE) technology, supporting 640 x 480 resolution online video calls...

  • Page 18: Security

    Security  Acer ProShield is a suite of essential security and manageability tools included in our business notebooks and desktops. It's a single-client console application that integrates key security and management features under a unified user interface. The following modules are available with Acer ProShield Security Manager and can be configured via software setup: ...

  • Page 19: Input And Control

    Input and Control Keyboard  105-/106-/109-key Acer FineTouch™ keyboard with independent standard numeric keypad, international language support, dedicated US dollar and Euro symbol keys Touchpad  Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip Media keys  Media control keys (printed on keyboard): play/pause, stop, previous, next, volume up,...

  • Page 20: Environment

    Options and Accessories  1/2/4 GB DDR3 soDIMM module  6-cell Li-ion battery pack  9-cell Li-ion battery pack TravelMate 5760  3-pin 65 W AC adapter TravelMate 5760G  3-pin 90 W AC adapter Quality and Reliability Tests ...

  • Page 21: Software

    ®  Microsoft Silverlight™  Skype™  Windows Live™ Essentials 2011 Web links and utilities  Acer Accessory Store (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, UK only)  Acer Identity Card  Acer Registration  Acer Updater ® ...

  • Page 22: Notebook Tour

    Notebook Tour Top View Figure 1-1. Top View Table 1-1. Top View Icon Integrated webcam Display screen 1-12 Item Web camera for video communication (only for certain models). Also called Liquid-Crystal Display (LCD), displays computer output (Configuration may vary by model).
  • Page 23 Hardware Specifications and Configurations Item Programmable key (configuration may vary by model). Launches Acer Backup Manager. Turns the speakers on and off. Turns the computer on and off. Indicates the computer's power status. Lights up when Num Lock is activated.

  • Page 24: Closed Front View

    Closed Front View Figure 1-2. Front View Table 1-2. Front View Icon Power indicator Battery indicator HDD indicator Multi-in-1 card reader Communication switch 1-14 Item Indicates the computer's power status. Indicates the computer's battery status. Charging: The light shows amber when the ...
  • Page 25 Table 1-2. Front View (Continued) Icon Communication indicator NOTE: The front panel indicators are visible even when the computer cover is closed. Hardware Specifications and Configurations Item Indicates the status of the computer’s communication devices. Description 1-15...

  • Page 26: Left View

    Left View Figure 1-3. Left View Table 1-3. Left View Icon Kensington lock slot Ethernet (RJ-45) port External display (VGA) port HDMI port USB 2.0 port 1-16 Item Connects to a Kensington-compatible computer security lock. NOTE: Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer.
  • Page 27 Table 1-3. Left View (Continued) Icon Microphone jack Headphones/speaker jack Hardware Specifications and Configurations Item Accepts inputs from external microphones. Connects to audio devices (e.g., speakers, headphones). NOTE: Supports compatible 3.5 mm headsets with built-in microphone (e.g. Acer smart handheld headsets). Description 1-17...

  • Page 28: Right View

    Right View Figure 1-4. Right View Table 1-4. Right View Icon USB 2.0 ports Optical drive Optical drive access indicator Optical drive eject button Emergency eject hole DC-in jack 1-18 3 4 5 Item Connect to USB 2.0 devices (e.g., USB mouse, USB camera).

  • Page 29: Base View

    Base View Figure 1-5. Base View Table 1-5. Base View Icon Battery lock Hard disk bay Battery release latch Battery bay Hardware Specifications and Configurations Item Locks the battery in position. Houses the computer's hard disk (secured with screws). Releases the battery for removal. Houses the computer's battery pack.

  • Page 30: Touchpad Basics

    Touchpad Basics Figure 1-6. Touchpad  Move finger across the Touchpad (1) to move the cursor.  Press the right (2) and left(3) buttons located beneath the Touchpad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse.

  • Page 31: Using The Keyboard

    Using the Keyboard Figure 1-7. Keyboard Lock Keys The keyboard has three lock keys which can be toggled on and off. (Table 1-7) Table 1-7. Keyboard Lock Keys Lock key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock When Num Lock is on, the embedded keypad is in numeric mode.

  • Page 32: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions.  Windows Logo key  Application key Table 1-9. Windows Keys Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.

  • Page 33: Hotkeys

    Hotkeys Hotkeys or key combinations can be used to access most of the computer's controls like screen brightness and volume output. Figure 1-8. Keyboard Hotkeys To activate hotkeys, press and hold the Fn key before pressing the other key in the hotkey combination.
  • Page 34 Table 1-10. Keyboard Hotkeys (Continued) Hotkey Icon  <Fn> + < >  <Fn> + < >  <Fn> + < >  <Fn> + < > <Fn> + <Home> <Fn> + <Pg Up> <Fn> + <Pg Dn> <Fn> + <End> 1-24 Function Brightness up...

  • Page 35: System Block Diagram

    System Block Diagram Figure 1-9. System Block Diagram 1-25 Hardware Specifications and Configurations...

  • Page 36: Specification Tables

    Specification Tables Computer specifications Item Dimensions Length Width Height (front to rear) Weight (equipped with optical drive, flash drive, and battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating...

  • Page 37: System Board Major Chips

    System Board Major Chips Item Core logic Intel HM65 VGA chip Nvidia N12P-GS or N12P-GV ATHEROS AR8151L USB 2.0 Intel Hm65 Super I/O controller Nuvoton NPCE791 Bluetooth   Wireless Heros HB97 PCMCIA Audio codec Conexant CX20584-21Z Card reader Realtek RTS5209 Processor Item CPU type...

  • Page 38: Processor Specifications

    Processor Specifications Item CPU Speed (GHz) i3-2310 i5-2410 i5-2520 i5-2540 I7-2620 CPU Fan True Value Table (Tj=85) CPU Temperature Fan On = 35°C; Fan Off = 30°C Fan On = 43°C; Fan Off = 39°C Fan On = 53°C; Fan Off = 48°C Fan On = 63°C;...

  • Page 39: Gpu Fan True Value Table (Tj=105)

    GPU Fan True Value Table (Tj=105) CPU Temp Fan On = 35°C; Fan Off = 30°C Fan On = 43°C; Fan Off = 39°C Fan On = 53°C; Fan Off = 48°C Fan On = 70°C; Fan Off = 60°C Fan On = 88°C;...
  • Page 40 Slot 1 (MB) Memory Combinations (continued) 2048 2048 2048 2048 4096 4096 4096 4096 4096 8192 8192 8192 8192 8192 1-30 Slot 2 (MB) 1024 2048 4096 8192 1024 2048 4096 8192 1024 2048 4096 8192 Hardware Specifications and Configurations Total Memory (MB) 3072 4096...

  • Page 41: Video Interface

    Video Interface Item Chipset Package Interface Compatibility Sampling rate BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size Features LAN Interface Item LAN Chipset LAN connector type LAN connector location Features Hardware Specifications and Configurations Specification Nvidia N12P-GS or N12P-GV 973-pins BGA PCIE X 16 Fully compliant with PCI Express Base Specification Rev.

  • Page 42: Keyboard

    DC Power Requirements Voltage tolerance 5V ± 5% 1-32 Specification New Acer BW7T_A10B flat keyboard US, UK 129 keys, JP 132 keys Plug USB keyboard to the USB port directly: Yes Support Application keys for Windows Vista / Windows 7 ...
  • Page 43 Item Hard Disk Drive (continue) Vendor & Model Western Digital Name WD7500BPVT, Toshiba MK7559GSXP Capacity (GB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Fast data transfer rate (Mbits / sec, max) Media data transfer rate (584.3-1195.5...

  • Page 44: Super-Multi Drive

    Super-Multi Drive Item Vendor & Model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage 1-34 Specification TSST TS-L633F With CD Diskette Sustained: Max 3.6 (24x) 1.5MB SATA DVD: DVD-ROM (Book 1.02), DVD-Dual DVD-Video (Book 1.1) DVD-R (Book 1.0, 3.9G) DVD-R (Book 2.0, 4.7G) - General &...
  • Page 45 Item Super-Multi Drive (continue) Vendor & Model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage Hardware Specifications and Configurations Specification TSST TS-L633F With CD Diskette Sustained: CD-ROM inside: 1.5  CD-ROM outside: 3.6 ...

  • Page 46: Led 15.6

    BD Drive (N/A) Items Vendor & Model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage LED 15.6” Item Vendor/Model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch (mm) Typical White Luminance (cd/m ) also called Brightness...
  • Page 47 Item LCD 15.6”(continue) Vendor/Model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch (mm) Typical White Luminance (cd/m ) also called Brightness Contrast Ratio Response Time (Optical Rise Time/Fall Time) msec Typical Power Consumption (watt) Weight (without inverter) Physical Size (mm) Electrical Interface Viewing Angle (degree)

  • Page 48: Display Supported Resolution (Lcd)

    Display Supported Resolution (LCD) Resolution 800x600p/60Hz 16:9 1024x768p/60Hz 16:9 1280x600/60Hz 16:9 1280x720/60Hz 16:9 1280x768/60Hz 16:9 1360x768/60Hz 16:9 1366x768/60Hz 16:9 Graphics Controller Item VGA Chip Supports Display Supported Resolution (GPU) Resolution 800x600p/60Hz 16:9 1024x768p/60Hz 16:9 1280x600/60Hz 16:9 1280x720/60Hz 16:9 1280x768/60Hz 16:9 1360x768/60Hz 16:9 1366x768/60Hz 16:9 1-38...

  • Page 49: Bluetooth Interface

    Bluetooth Interface Item Chipset Foxconn Bluetooth BRM 2070 Data throughput   Protocol 2.1 + EDR Interface USB 2.0 Connector type SM06B-XSRK-E Supported protocol Bluetooth Module Item Controller Foxconn Bluetooth BRM 2070 Features Bluetooth 3.0 compliant  Point-to-multipoint operation  External USB interface for data ...

  • Page 50: Mini Card

    Mini Card Item Number supported Features 3G Card Item Vender / Model name Features 1-40 Specification Mini PCIE card slot for WLAN (half size)  Mini PCIE card slot for 3G card (full size)  Specification Huawei EM770W-Rev2 supports the following standards: HSUPA/HSDPA/WCDMA 850/900/1900/2100 MHz and ...

  • Page 51: Audio Codec And Amplifier

    Audio Codec and Amplifier Item Audio Controller Features Hardware Specifications and Configurations Specification Conexant CX20584-21Z 24-bit, 2 pairs of independent DACs and 3 pairs of  independent ADCs ProCoustic headphone driver delivers 50 mW into 32 _ load  with no pop, eliminating the need for an external amplifier and DC-blocking capacitors Integrated 5 V to 3.3 V low-dropout voltage regulator for ...
  • Page 52 Item Audio Codec and Amplifier (continued) Features Amplifier 1-42 Specification Independent sampling rate for DAC and ADC; supports audio  formats ranging from 16-bit, 44.1 kHz to 24-bit, 192 kHz for DACs, and from  16-bit, 44.1 kHz to 24-bit,96 kHz for ADCs. Pop Shield: pops and clicks reduction circuitry, including ...

  • Page 53: Audio Interface

    Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Compatibility Sampling rate Internal microphone Internal speaker/quantity Wireless Module 802.11b/g/n Item Chipset Data throughput Protocol Interface Battery Item Vendor & Model name SANYO AS10D31 SANYO AS10D31 PANASONIC AS10D51 SIMPLO AS10D73 SIMPLO AS10D75 Battery Type...

  • Page 54: Usb Port

    Input rating Maximum input AC current Inrush current Efficiency 1-44 Specification USB 2.0 1 left side, 2 right side 0.5A, 0.75A(ACER SPEC) Specification HDMI1.4a Up to 16.7 million colors 1 left side Specification 100-240V~1.7A(1,7A) 50-60Hz 1.7A(1,7A) 50-60Hz Maximum input AC current 264 Vrms 264 Vac (Cold/Hot start) No damage;...

  • Page 55: System Power Management

    System Power Management Item Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) Hardware Specifications and Configurations Specification Al devices in the system are turned off completely. OS initiated shutdown. All devices in the system are turned off completely.

  • Page 56: Card Reader

    Card Reader Item Chipset Package Maximum supported size Features 1-46 Specification Realtek RTS5209 48-PIN LQFP Compliant with PCI Express Base Specification Revision 1.1  Support 1-Lane 2.5Gbps PCI Express Bus  Support 93C46 EEPROM  Compliant with SD Part 1 Physical Layer Specification ...

  • Page 57: System Led Indicator

    System LED Indicator Item Lock System state HDD access state Wireless state Power button backlight Battery state System DMA Specification Legacy Mode DMA0 DMA1 DMA2 DMA3 DMA4 DMA5 DMA6 DMA7 *ExpressCard controller can use DMA 1, 2, or 5. Hardware Specifications and Configurations Specification Caps Lock on = Blue ...

  • Page 58: System Interrupt Specification

    System Interrupt Specification Hardware IRQ IRQ0 IRQ1 IRQ2 IRQ3 IRQ4* IRQ5* IRQ6 IRQ7* IRQ8 IRQ9* IRQ10* IRQ11* IRQ12 IRQ13 IRQ14* IRQ15* 1-48 System Function System timer Standard PS/2 Keyboard Not in use Not in use Direct memory access controller Not in use Not in use Not in use System CMOS/real-time clock...

  • Page 59: System Io Address Map

    System IO Address Map I/O address (hex) 000 - 01F 020 - 021 024 - 025 028 - 029 02C - 02D 02E - 02F 030 - 031 034 - 035 038 - 039 03C - 03D 040 - 043 04E - 04F 050 - 053 070 - 077...
  • Page 60 I/O address (hex) 0B4 - 0B5 0B8 - 0B9 0BC - 0BD 0C0 - 0DF 3B0 - 3BB 3C0 - 3DF 400-453 454 - 457 458 - 47F 4D0 - 4D1 500 - 57F 680 - 69F 1D00-FFF 1000-100F 1010-1013 164E-164F 2000-2FFF 3000-3FFF...

  • Page 61: System I/O Address Specifications (Not Available For This Model)

    System I/O Address Specifications (Not available for this model) I/O address (hex) System Function (shipping configuration) 220 - 22F 230 - 26D 26E - 26 278 - 27F 280 - 2AB 2A0 - 2A7 2A8 - 2E7 2E8 - 2EF 2F0 - 2F7 2F8 - 2FF 300 - 31F...
  • Page 62 1-52 Hardware Specifications and Configurations...

  • Page 63: System Utilities

    CHAPTER System Utilities...
  • Page 64 BIOS Setup Utility........2-3 Navigating the BIOS Utility .

  • Page 65: Bios Setup Utility

    System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to arises.

  • Page 66: Bios

    BIOS The following is a description of the tabs found on the InsydeH20 BIOS Setup Utility screen: NOTE: NOTE: The screens provided are for reference only. Actual values may differ by model. Information Table 2-1 describes the parameters shown in Figure 2-1. Information Main CPU Type:...
  • Page 67 Table 2-1. BIOS Information (Continued) Parameter CPU Speed HDD0 Model Name HDD0 Serial Number ATAPI Model Name System BIOS Version VGA BIOS Version Serial Number Asset Tag Number Product Name UUID System Utilities Description Speed of the CPU Model name of HDD0 (hard disk drive) installed on primary IDE master Serial number of HDD0 installed on primary IDE master Model name of Optical device installed in system...

  • Page 68: Main

    Main The Main tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Information Main System Time System Date Total Video Memory: Video Memory: Quiet Boot Network Boot F12 Boot Menu D2D Recovery SATA Mode ...
  • Page 69 Table 2-2. BIOS Main (Continued) Parameter Network Option to boot system from LAN (local area network) Boot F12 Boot Option to use boot menu during POST Menu Option to use D2D Recovery function Recovery SATA Mode Option to set SATA controller mode System Utilities Description Format/Option...

  • Page 70: Security

    Security The Security tab shows parameters that safeguard and protect the computer from unauthorized use. Information Main Supervisor Password Is: User Password Is: HDD Password Is: Set Supervisor Password Set User Password Set HDD Password Power on Password  Help ...

  • Page 71: Setting A Password

    Table 2-3. BIOS Security (Continued) Parameter Password on Boot NOTE: NOTE: When prompted to enter password, three attempts are allowed before system halts. Resetting BIOS password may require computer be returned to dealer. Password on Boot must be set to Enabled to activate password feature. Passwords are not case sensitive.
  • Page 72 IMPORTANT: Use care when typing a password. Characters do not appear on the screen. 3. Retype password in the Confirm New Password field and press Enter. 4. If new password and confirm new password strings match, the Setup Notice dialog screen is shown (Figure 2-5).

  • Page 73: Removing A Password

    Removing a Password Perform the following: 1. Use the  and  keys to highlight Set Supervisor Password and press Enter. The Set Supervisor Password dialog box is shown. (Figure 2-7) Figure 2-7. Removing a Password: Set Supervisor Password 2. Type current password in Enter Current Password field and press Enter. 3.
  • Page 74 a. Press Enter to return to the BIOS Setup Utility Security menu. b. The Supervisor Password parameter is shown as Set. c. Press F10 to save changes and exit BIOS Setup Utility. 6. If current password and new password strings do not match, the Setup Warning dialog is shown (Figure 2-10).

  • Page 75: Boot

    Boot The Boot tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the:  USB diskette drives  Onboard hard disk drive  DVD drive in the module bay Use  and  keys to select a device and press F5 or F6 to change the value. Information Main Boot priority order:...

  • Page 76: Exit

    Exit The Exit tab allows users to save or discard changes and quit the BIOS Setup Utility. Information Main Exit Saving Changes Exit Discard Changes Load Setup Defaults Discard Changes Save Changes  Help  Exit Figure 2-13. BIOS Exit Table 2-4 describes the parameters in Figure 2-13.

  • Page 77: Bios Flash Utilities

    BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions:  New versions of system programs  New features or options  Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before BIOS Flash utility is used.

  • Page 78: Dos Flash Utility

    DOS Flash Utility Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. 3. Move USB HDD to position 1 (Figure 2-14). (Refer to Information Main Boot priority order:...
  • Page 79 BIOS flash process begins. (Figure 2-16) Figure 2-16. Updating Flash ROM Blocks 7. Flash is complete when the message, Flash Programming Complete is shown. System will restart automatically when finished. NOTE: NOTE: If AC power is not connected, the following message is shown (Figure 2-17). Plug in the AC power to continue.

  • Page 80: Winflash Utility

    WinFlash Utility Perform the following to use the WinFlash Utility: 1. Double click the WinFlash executable. 2. Click OK to begin the update. A progress screen is shown. (Figure 2-18) V0.05 V0.08 Figure 2-18. InsydeFlash NOTE: NOTE: If the error message appears (Figure 2-19), check the system BIOS ROM-file size.
  • Page 81 Figure 2-19. InsydeFlash 2-19 System Utilities...

  • Page 82: Hdd/Bios Password Utilities

    HDD/BIOS Password Utilities CAUTION: If Power-on Password authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure. See Crisis Disk. Clearing HDD Passwords This section provides details about removing an HDD password from the BIOS. If the HDD password is incorrectly entered three times, an error is generated.
  • Page 83 NOTE: NOTE: A key code is generated for use with unlocking utility. Make note of this code. 3. On separate, compatible device, boot to DOS. 4. Execute UnlockHD.exe <UnlockHD [key code]> with the code noted in Example: UnlockHD 54591747 The command generates a password which can be used for unlocking the HDD. Password: 41499389 Figure 2-23.

  • Page 84: Clearing Bios Passwords

    Clearing BIOS Passwords If a BIOS password (Supervisor Password and/or User Password) is set, the BIOS will prompt for the password at system POST or upon entering the BIOS setup menu. There are two methods for clearing the BIOS password. A hardware method and a software method. Hardware Method 1.

  • Page 85: Software Method

    4. Plug in AC adapter. 5. Restart the system and press F2 to enter BIOS Utility Setup menu. 6. If no password prompt is shown, BIOS password is cleared. 7. If password prompt is shown, repeat steps 1 through 5. Software Method If wrong supervisor password is entered three times, the System will halt! dialog is shown.

  • Page 86: Miscellaneous Tools

    Miscellaneous Tools Using DMI Tools The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM. Used in the DMI pool for hardware management. When the BIOS shows Verifying DMI pool data, it is checking that the table correlates with the hardware before sending it to the operating system (Windows, etc.). To update the DMI Pool, perform the following: 1.
  • Page 87 Figure 2-30. Asset Tag Menu Item 4. Press 2 to modify the product number key. (Figure 2-31) 2-25 System Utilities...
  • Page 88 Figure 2-31. Product Name Menu Item 5. Press 3 to modify serial number key. Figure 2-32. Serial Number Menu Item 6. Press 4 to modify the 1394 GUID number key. 2-26 System Utilities...
  • Page 89 Figure 2-33. 1394 GUID Number Menu Item 7. Press 0 to exit. Figure 2-34. Exit Menu Item 2-27 System Utilities...
  • Page 90 8. At the command prompt, type VEEPROM to write any changes in the data to the EEPROM. C:\VEEPROM_ Figure 2-35. VEEPROM Command Prompt NOTE: NOTE: When using any of the write options, restart the system to make the new DMI data effective.

  • Page 91: Using The Lan Mac Eeprom Utility

    Using the LAN MAC EEPROM Utility Use MAC.BAT utility to write the MAC.CFG file to EEPROM under DOS mode. 1. Use a text editor (e.g. Notepad) to open and edit the MAC.CFG file. (Figure 2-36) File Title= MAC Address byte WriteData=’001122334455’...
  • Page 92 2-30 System Utilities...

  • Page 93: Maintenance Procedures

    CHAPTER Maintenance Procedures...

  • Page 94: Introduction

    Introduction ......... 3-5 General Information .
  • Page 95 Speaker Module Installation ......3-50 LCD Bezel Removal....... . . 3-51 LCD Bezel Installation .

  • Page 97: Recommended Equipment

    Machine Maintenance Procedures Introduction This chapter contains general information about the notebook, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the notebook computer. General Information The product previews seen in the following procedures may not represent the final product color or configuration.

  • Page 98: Maintenance Flowchart

    Maintenance Flowchart The flowchart in Figure 3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components need to be removed and installed during servicing. Figure 3-1. Maintenance Flow Machine Maintenance Procedures...

  • Page 99: Getting Started

    Getting Started The flowchart (Figure 3-1) identifies sections illustrating the entire removal and install sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedures: 1. Remove power (A) from the system and peripherals. (Figure 3-2) 2.

  • Page 100: Battery Pack Removal

    Battery Pack Removal 1. Place computer battery side up. 2. Move battery lock/unlock latch (C) to unlock position. (Figure 3-3) Figure 3-3. Battery 3. Move release switch (B) to release battery pack (A). 4. Remove battery pack. NOTE: NOTE: Follow local regulations for battery disposal. Battery Pack Installation 1.

  • Page 101: Dummy Card Removal

    Dummy Card Removal 1. Push in dummy card (A) to release it from spring latch. (Figure 3-4) 2. Remove dummy card. Figure 3-4. Dummy Card Dummy Card Installation 1. Insert dummy card (A). (Figure 3-4) 2. Push card until spring latch locks. Machine Maintenance Procedures...

  • Page 102: Card Removal

    3G Card Removal Prerequisite: Battery Pack Removal 1. Locate 3G card slot in battery bay (A). (Figure 3-5) Figure 3-5. Lower Cover Overview with Base Door 2. Push in 3G card (C) to release it from spring latch. (Figure 3-6) Figure 3-6.

  • Page 103: Lower Logic Door Removal

    Lower Logic Door Removal Prerequisite: Battery Pack Removal 1. Locate lower logic door (B) on lower cover. Refer to 2. Loosen two (2) captive screws (A). (Figure 3-7) Figure 3-7. Lower Cover Door Screws 3. Remove door from lower cover. Lower Logic Door Installation 1.

  • Page 104: Odd Module Removal

    ODD Module Removal Prerequisite: Battery Pack Removal 1. Locate ODD Module (A) on lower cover. (Figure 3-8) 2. Remove screw (B). Figure 3-8. ODD Module 3. Remove ODD module from lower cover. ODD Module Installation 1. Install ODD module in lower cover. 2.

  • Page 105: Hdd (Hard Disk Drive) Module Removal

    HDD (Hard Disk Drive) Module Removal Prerequisite: Battery Pack Removal 1. Locate HDD module (A) on lower cover. (Figure 3-9) Figure 3-9. Lower Cover with HDD Module 2. Disconnect HDD module cable (B) from mainboard connector. 3. Remove HDD module from lower cover by lifting plastic tab (A). (Figure 3-10) Figure 3-10.

  • Page 106: Hdd Module Installation

    HDD Module Installation 1. Place HDD module into bay on lower cover. 2. Connect HDD module cable to mainboard connector (A). 3. Install lower logic door. HDD Carrier Removal Prerequisite: HDD (Hard Disk Drive) Module Removal 1. Remove four (4) screws (A) from HDD brackets. (Figure 3-11) Figure 3-11.
  • Page 107 Size Quantity Screw Type M2.0x3.0Ni 3-15 Machine Maintenance Procedures...

  • Page 108: Keyboard Removal

    Keyboard Removal Prerequisite: Battery Pack Removal 1. Locate and unlock six (6) latches above keys, Esc, F4, F8, F12, Del, and End (Figure 3-12). Figure 3-12. Keyboard NOTE: NOTE: Keyboard FPC (Flexible Printed Circuit) can be damaged if removed while mainboard connector is locked.
  • Page 109 Figure 3-13. Lifting Keyboard 3. Carefully flip keyboard over. (Figure 3-14) Figure 3-14. Keyboard FPC 4. Remove keyboard FPC (B) from mainboard connector (A). Machine Maintenance Procedures 3-17...

  • Page 110: Keyboard Installation

    Keyboard Installation 1. Flip keyboard frame over and install keyboard FPC (B) to mainboard connector (A). (Figure 3-14) 2. Locate keyboard frame flanges (A). (Figure 3-15) Figure 3-15. Keyboard Frame Flanges 3. Insert keyboard frame flanges into upper cover slots. (Figure 3-16) Figure 3-16.

  • Page 111: Lower Cover Removal

    Lower Cover Removal Prerequisite: Lower Logic Door Removal HDD (Hard Disk Drive) Module Removal 1. Remove seventeen (17) screws (A) from lower cover. (Figure 3-17) Figure 3-17. Lower Cover 2. Remove five (5) screws (B) from battery bay. NOTE: NOTE: Connectors on right side of mainboard (USB, HDMI) are set in lower cover slots.
  • Page 112 Figure 3-18. Lifting Left Side of Lower Cover 4. Slide and remove lower cover from side (B). (Figure 3-19) Figure 3-19. Removing Lower Cover 3-20 Machine Maintenance Procedures...

  • Page 113: Lower Cover Installation

    Lower Cover Installation 1. Align side (B) slots of lower cover with mainboard connectors (USB, HDMI). 2. Install side (B) of lower cover by sliding lower cover towards side (A) at slight angle. (Figure 3-19) 3. Install left side (A) of lower cover. 4.

  • Page 114: Wlan (Wireless Local Area Network) Module Removal

    WLAN (Wireless Local Area Network) Module Removal Prerequisite: Lower Cover Removal 1. Locate WLAN module (B) on mainboard. (Figure 3-20) Figure 3-20. Upper Cover Overview 2. Remove WLAN main (A) and auxiliary (B) antenna cables from WLAN module connectors. (Figure 3-21) Figure 3-21.

  • Page 115: Wlan Module Installation

    3. Remove screw (C) from mainboard. 4. Remove WLAN module (D) from mainboard connector (E). WLAN Module Installation 1. Install WLAN module (D) to mainboard connector (E). (Figure 3-21) 2. Install and secure screw (C) to mainboard. 3. Install main (A) and auxiliary (B) antenna cables on WLAN module connectors. 4.

  • Page 116: Pch Heatsink Removal

    PCH Heatsink Removal Prerequisite: Lower Cover Removal 1. Locate heatsink (C) on mainboard. Refer to 2. Remove two (2) screws (A) from upper cover (Figure 3-22). Figure 3-22. Heatsink 3. Remove heatsink from mainboard. PCH Heatsink Installation 1. Install heatsink to mainboard 2.

  • Page 117: Rtc Battery Removal

    RTC Battery Removal Prerequisite: Lower Cover Removal 1. Locate RTC battery (D) on mainboard. Refer to 2. Remove tape (A). (Figure 3-23). Figure 3-23. RTC Battery Removal 3. Disconnect RTC battery cable (B) from mainboard connector (C). 4. Remove RTC battery (D). IMPORTANT: Follow local regulations for battery disposal.

  • Page 118: Dimm (Dual In-Line Memory Module) Module Removal

    DIMM (Dual In-line Memory Module) Module Removal Prerequisite: Lower Cover Removal 1. Locate DIMM module (E) on mainboard. Refer to 2. Push module clips (A) outwards. (Figure 3-24) Figure 3-24. DIMM Module(s) 3. Remove DIMM module from mainboard connector (B). 4.

  • Page 119: Bluetooth Module Removal

    Bluetooth Module Removal Prerequisite: Lower Cover Removal 1. Locate Bluetooth module (F) on upper cover. Refer to 2. Disconnect Bluetooth cable (A) from mainboard connector (B). (Figure 3-25) Figure 3-25. Bluetooth Module 3. Move and hold latch (B) towards front of upper cover. (Figure 3-26) Figure 3-26.

  • Page 120: Bluetooth Module Installation

    4. Remove Bluetooth module (A). Bluetooth Module Installation 1. Move and hold latch (B) towards front of upper cover. (Figure 3-26) 2. Install Bluetooth module (A) into upper cover guide (C). 3. Release latch (B) to secure Bluetooth module in upper cover. 4.

  • Page 121: Usb Module Removal

    USB Module Removal Prerequisite: Lower Cover Removal 1. Locate USB module (G) on upper cover. Refer to 2. Unlock and disconnect USB FFC (A) from USB board connector (B). (Figure 3-27) Figure 3-27. USB Module 3. Remove screw (C) from upper cover. 4.

  • Page 122: Thermal Module Removal

    Thermal Module Removal Prerequisite: Lower Cover Removal 1. Locate thermal module (A) on mainboard. Refer to 2. Remove WLAN main (A) and auxiliary (B) antenna cables from WLAN module connectors. (Figure 3-28) Figure 3-28. Removing WLAN Cables 3. Remove WLAN cable (A) from guides (D) on thermal module. (Figure 3-29) Figure 3-29.
  • Page 123 4. Disconnect fan module cable (B) from mainboard connector (C). (Figure 3-29) 5. Loosen two (2) captive screws (D) on fan module. (Figure 3-30) Figure 3-30. Captive Screws 6. Loosen five (5) captive screws (E/1 - E/5) from mainboard. 7. Remove thermal module from mainboard. 3-31 Machine Maintenance Procedures...

  • Page 124: Thermal Module Installation

    Thermal Module Installation IMPORTANT: Apply suitable thermal grease and make sure all heat pads are in place before replacing module CAUTION: Thermal grease can damage mainboard. Use caution when applying. The following thermal grease types are approved for use:  N302 1.
  • Page 125 Figure 3-32. Thermal Module Installation NOTE: NOTE: The captive screws must be installed and secured in numerical order for thermal grease to spread evenly. 4. Install and secure five (5) captive screws (E/1 - E/5) to mainboard, in numerical order from one (1) to five (5).

  • Page 126: Cpu Removal

    CPU Removal Prerequisite: Thermal Module Removal 1. Locate CPU module (A) on mainboard. (Figure 3-33) Figure 3-33. CPU in Socket 2. Turn captive screw (B) left 180º to release module. 3. Remove CPU module from socket. CPU Installation 1. Align CPU marker (C) with socket marker (D) and install CPU in socket. (Figure 3-33) 2.
  • Page 127 Figure 3-34. Mainboard Recycling IMPORTANT: Circuit boards >10 cm² must be recycled. Follow local regulations for disposal. 3-35 Machine Maintenance Procedures...

  • Page 128: Lcd (Liquid Crystal Display) Module Removal

    LCD (Liquid Crystal Display) Module Removal Prerequisite: Lower Cover Removal 1. Locate LCD module (H) on upper cover. Refer to 2. Remove WLAN main (A) and auxiliary (B) antenna cables from WLAN module connectors (Figure 3-35). Figure 3-35. WLAN Module Cables 3.
  • Page 129 4. Disconnect LVDS cable (C) from mainboard connector. 5. Locate two (2) screws (D) on LCD hinges (E). (Figure 3-37) Figure 3-37. Screws on LCD Hinges NOTE: NOTE: Cover LCD panel with a cloth or sheet to protect LCD panel from being damaged. 6.

  • Page 130: Lcd Module Installation

    7. Remove two (2) screws (D) on LCD hinges. (Figure 3-39) Figure 3-39. Removing Screws on LCD Hinges 8. Remove upper cover from LCD module. LCD Module Installation NOTE: NOTE: Cover LCD panel with a cloth or sheet to protect LCD panel from being damaged. 1.

  • Page 131: Mainboard Removal

    Mainboard Removal Prerequisite: Keyboard Removal LCD (Liquid Crystal Display) Module Removal 1. Turn computer over to show top of upper cover. (Figure 3-40) Figure 3-40. Top of Upper Cover 2. Disconnect touchpad FFC (A) from mainboard connector (B). 3. Disconnect button board FFC (C) from mainboard connector (D). 4.
  • Page 132 Figure 3-41. Mainboard 6. Disconnect DC-IN cable (A) from mainboard connector (B). 7. Unlock and disconnect USB FFC cable (C) from mainboard connector (D). (Figure 3-42) Figure 3-42. USB FFC and Bluetooth Cables 8. Disconnect Bluetooth module cable (E) from mainboard connector (F). 9.
  • Page 133 Figure 3-43. Screws on Mainboard 10. Lift side (A) of mainboard until raised above guidepin (C). (Figure 3-44) Figure 3-44. Lifting Mainboard 11. Lift side (B) of mainboard until raised above guidepin (D). (Figure 3-45) Machine Maintenance Procedures 3-41...

  • Page 134: Mainboard Installation

    Figure 3-45. Lifting and Rotating Mainboard 12. Rotate side (B) towards side (A) of mainboard until clear of guidepin (D). 13. Pull and remove mainboard away from guide (F). (Figure 3-46) Figure 3-46. Removing Mainboard Mainboard Installation 1. Align mainboard with guide (F). Refer to Figure 3-46. 2.
  • Page 135 3. Lower side (B) of mainboard. 4. Lower side (A) of mainboard until edge is flush with upper cover. 5. Install and secure two (2) screws (A) to upper cover. (Figure 3-43) 6. Install Bluetooth module cable (E) to mainboard connector (F). (Figure 3-42) 7.

  • Page 136: Dc-In Cable Removal

    DC-IN Cable Removal Prerequisite: Mainboard Removal 1. Locate DC-IN cable (A) on upper cover. (Figure 3-47) Figure 3-47. Upper Cover 2. Remove DC-IN cable (A) from cable guides (B) on upper cover. (Figure 3-48) Figure 3-48. DC-IN Cable 3. Remove DC-IN cable connector (C) from upper cover. 3-44 (Figure Machine Maintenance Procedures...

  • Page 137: Dc-In Cable Installation

    DC-IN Cable Installation 1. Install DC-IN cable connector (C) to lower cover (Figure 3-48). 2. Install DC-IN cable (A) in cable guides (B) on lower cover. 3. Install mainboard. 3-45 Machine Maintenance Procedures...

  • Page 138: Button Board Removal

    Button Board Removal Prerequisite: Mainboard Removal 1. Locate touchpad FFC (A) on upper cover. (Figure 3-47) 2. Unlock and disconnect touchpad FFC (A) from touchpad board connector (B). (Figure 3-49) Figure 3-49. FFC 3. Remove touchpad FFC. 4. Remove button board FFC (C) from opening in upper cover. 5.
  • Page 139 Figure 3-50. Button Board Screws 6. Move and hold latches (B) toward bottom edge of upper cover. 7. Lift bottom edge (D) of button board away from latches. (Figure 3-51) Figure 3-51. Lifting Button Board 8. Remove button board. Machine Maintenance Procedures 3-47...

  • Page 140: Button Board Installation

    Button Board Installation 1. Move and hold latches (B) toward bottom edge of upper cover. (Figure 3-50) 2. Install and secure button board (C). 3. Install and secure two (2) screws (A) to upper cover. 4. Insert button board FFC (C) through opening in upper cover. (Figure 3-49) 5.

  • Page 141: Speaker Module Removal

    Speaker Module Removal Prerequisite: Mainboard Removal 1. Locate speaker modules (A) on upper cover. (Figure 3-52) 2. Remove touchpad FFC (B) and button board FFC (C) from upper cover slots (D). Figure 3-52. Speakers 3. Remove four (4) screws (E) on upper cover. 4.

  • Page 142: Speaker Module Installation

    Figure 3-53. Speaker Cable and Guides 5. Remove speaker modules. Speaker Module Installation 1. Install speaker modules (A) on upper cover. (Figure 3-52) 2. Install speaker cable (F) to upper cover guides (G). (Figure 3-53) 3. Install and secure four (4) screws (E) to lower cover. (Figure 3-52) 4.

  • Page 143: Lcd Bezel Removal

    LCD Bezel Removal Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Locate LCD Bezel (A) on LCD module. (Figure 3-54) Figure 3-54. LCD Module Overview with Bezel 2. Remove two (2) mylar covers (B) from LCD bezel. 3. Remove two (2) screws (D) from LCD bezel. (Figure 3-55) Figure 3-55.

  • Page 144: Lcd Bezel Installation

    4. Starting from the bottom-center of bezel, pry bezel up from the panel. Move along the edge to top of bezel until bezel is completely removed. (Figure 3-56) Figure 3-56. LCD Bezel Removal LCD Bezel Installation 1. Locate bezel hinges (C) on LCD module 2.

  • Page 145: Ccd (Charge-Coupled Device) Module Removal

    CCD (Charge-Coupled Device) Module Removal Prerequisite: LCD Bezel Removal 1. Locate CCD module (A) on LCD module cover (Figure 3-57). Figure 3-57. LCD Module Overview without Bezel 2. Disconnect CCD module cable (E) from CCD module connector (F). (Figure 3-58) Figure 3-58.

  • Page 146: Ccd Module Installation

    CCD Module Installation 1. Install and secure module (G) to LCD module cover. (Figure 3-58) 2. Install CCD module cable (E) to CCD module connector (F). 3. Install LCD Bezel. 3-54 Machine Maintenance Procedures...

  • Page 147: Lcd Panel Removal

    LCD Panel Removal Prerequisite: CCD (Charge-Coupled Device) Module Removal 1. Locate LCD panel (B) on LCD module cover. Refer to Figure 3-57. 2. Remove six (6) screws (C) from LCD module cover. 3. Remove LVDS cable (D) from guides. 4. Remove LCD panel from LCD module cover. (Figure 3-59) Figure 3-59.

  • Page 148: Lcd Panel Installation

    Figure 3-60. Rear LCD Panel 6. Remove CCD module cable (A) from panel. 7. Remove yellow tape (B) from panel. 8. Pull back transparent adhesive protector (C) securing LVDS cable (D) to panel. 9. Remove LVDS cable (D) from LCD panel connector (E). LCD Panel Installation 1.

  • Page 149: Lcd Brackets Removal

    LCD Brackets Removal Prerequisite: LCD Panel Removal 1. Remove six (6) screws (A) from LCD panel. (Figure 3-61) Figure 3-61. LCD Brackets Module 2. Remove LCD brackets (B) from panel. LCD Brackets Installation 1. Install LCD brackets (B) on panel. (Figure 3-61) 2.

  • Page 150: Wlan Antenna Removal

    WLAN Antenna Removal Prerequisite: LCD Panel Removal 1. Remove WLAN main (A) and auxiliary (B) antenna cable from cable guides. (Figure 3-62) Figure 3-62. LCD Module Cover without Panel 2. Remove WLAN aluminium foil (C) from LCD module cover. 3. Remove WLAN main and auxiliary antenna cables. WLAN Antenna Installation 1.

  • Page 151: Troubleshooting

    CHAPTER Troubleshooting...
  • Page 152 Introduction ......... 4-3 General Information .

  • Page 153: Introduction

    NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.

  • Page 154: Power On Issues

    Power On Issues If the system doesn’t power on, perform the following: Figure 1-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following: 1. Makes sure the power cable is properly connected to the computer and the electrical outlet.

  • Page 155: No Display Issues

    No Display Issues If the Display doesn’t work, perform the following: Replace LCD panel/ LCD cable Figure 1-2. No Display Issue No POST or Video If the POST or video does not appear, perform the following: 1. Make sure that internal display is selected. Switching between internal and external by pressing Fn+F5.

  • Page 156: Abnormal Video

    the external display is by pressing Fn+F5. 6. If the POST or video appears on the external display only, refer to 7. Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs. 8.

  • Page 157: Lcd Failure

    LCD Failure If the LCD fails, perform the following: Figure 1-3. LCD Failure Troubleshooting...

  • Page 158: Keyboard Failure

    Keyboard Failure If the Keyboard fails, perform the following: Keyboard FPC well connected? Keyboard OK? Replace M/B Figure 1-4. Keyboard Failure Start Connect it well Replace keyboard Troubleshooting...

  • Page 159: Touchpad Failure

    Touchpad Failure If the Touchpad fails, perform the following: Figure 1-5. Touchpad Failure Troubleshooting Start Check M/B T/P FFC Check TouchPad Swap M/B Re-assemble the T/P FFC to M/B Swap/Reassemble the T/P board or T/P FFC...

  • Page 160: Internal Speaker Failure

    Internal Speaker Failure If internal Speakers fail, perform the following: Figure 1-6. Internal Speaker Failure Sound Problems Perform the following: 1. Boot the computer.  2. Navigate to Start Manager. Check the Device Manager to determine that:  The device is properly installed ...
  • Page 161 Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default). 7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen prompts to configure the speakers.

  • Page 162: Microphone Failure

    Microphone Failure If internal or external Microphones fail, perform the following: Figure 1-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start  and Sound Sound and select the Recording tab. 2. Right click on the Recording tab and select Show Disabled Devices (clear by default).

  • Page 163: Usb Failure

    USB Failure If the USB fails, perform the following: Check USB/B to M/B cable Check USB/B Figure 1-8. USB Failure Troubleshooting Start Swap M/B Re-assemble the USB/B cable to Swap USB/B and USB cable 4-13...

  • Page 164: Other Functions Failure

    Other Functions Failure HDD Not Operating Correctly If the HDD fails to operate correctly, perform the following: 1. Disconnect all external devices. 2. Run a complete virus scan using up-to-date software to confirm the computer is virus free. 3. Run the Windows Vista Startup Repair Utility: a.

  • Page 165: Odd Failure

    ODD Failure If the ODD fails, perform the following: Figure 4-9. ODD Failure ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty:  Audio CDs do not play when loaded  DVDs do not play when loaded ...
  • Page 166  3. Navigate to Start with Removable Storage panel.  4. Navigate to Start Manager. 5. Double click lDE ATA/ATAPI controllers. If a device shows a down arrow, right click on the device and click Enable. 6. Double-click DVD/CD-ROM drives. If the device shows a down arrow, right click on the device and click Enable.
  • Page 167 Playback is Choppy If playback is choppy or jumps, perform the following: 1. Check that system resources are not running low:  Close some applications.  Reboot and try the operation again. 2. Check that the ODD controller transfer mode is set to DMA. ...
  • Page 168  Check for bent or broken pins on the drive, motherboard, and cable connections.  Try a different cable. If the drive works with the new cable, the original cable should be replaced. Replace the ODD. Refer to Maintenance FlowchartMaintenance Flowchart. 4-18 Troubleshooting...

  • Page 169: Intermittent Problems

    1. Remove power from the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices:  Non-Acer devices  Printer, mouse, and other external devices ...

  • Page 170: Post Codes

    Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Phase PostBDS InsydeH2ODDT™ Reserve OEM Reserve Reserved Functionality Name (Include\PostCode.h)
  • Page 171 Functionality Name (Include\PostCode.h) SEC_GO_TO_PEICORE party relate functions – Platform dependence. Functionality Name (Include\PostCode.h) PEI_SIO_INIT PEI_CPU_REG_INIT PEI_CPU_AP_INIT* PEI_CPU_HT_RESET* PEI_PCIE_MMIO_INIT PEI_NB_REG_INIT PEI_SB_REG_INIT PEI_PCIE_TRAINING* PEI_TPM_INIT PEI_SMBUS_INIT PEI_PROGRAM_CLOCK_GEN PEI_IGD_EARLY_INITIAL* PEI_HECI_INIT* PEI_WATCHDOG_INIT* PEI_MEMORY_INIT PEI_MEMORY_INIT_FOR_CRISIS PEI_MEMORY_INSTALL PEI_TXTPEI* PEI_SWITCH_STACK PEI_MEMORY_CALLBACK PEI_ENTER_RECOVERY_MODE PEI_RECOVERY_MEDIA_FOUND PEI_RECOVERY_MEDIA_NOT_FOUND PEI_RECOVERY_LOAD_FILE_DONE PEI_RECOVERY_START_FLASH Troubleshooting Post Phase Description Code...

  • Page 172: Troubleshooting

    Functionality Name (Include\PostCode.h) PEI_ENTER_DXEIPL PEI_FINDING_DXE_CORE PEI_GO_TO_DXE_CORE party relate functions – Platform dependence. Functionality Name (Include\PostCode.h) DXE_TCGDXE* DXE_SB_SPI_INIT* DXE_CF9_RESET* DXE_SB_SERIAL_GPIO_INIT* DXE_SMMACCESS* DXE_NB_INIT* DXE_SIO_INIT* DXE_LEGACY_REGION* DXE_SB_INIT* DXE_IDENTIFY_FLASH_DEVICE DXE_FTW_INIT DXE_VARIABLE_INIT DXE_VARIABLE_INIT_FAIL DXE_MTC_INIT DXE_CPU_INIT DXE_MP_CPU_INIT DXE_SMBUS_INIT DXE_SMART_TIMER_INIT DXE_PCRTC_INIT DXE_SATA_INIT* DXE_SMM_CONTROLER_INIT* DXE_LEGACY_INTERRUPT* 4-22 Post Phase Description Code Loading BIOS image to RAM...
  • Page 173 Functionality Name (Include\PostCode.h) DXE_RELOCATE_SMBASE DXE_FIRST_SMI DXE_VTD_INIT* DXE_BEFORE_CSM16_INIT DXE_AFTER_CSM16_INIT DXE_LOAD_ACPI_TABLE DXE_SB_DISPATCH* DXE_SB_IOTRAP_INIT* DXE_SUBCLASS_DRIVER* DXE_PPM_INIT* DXE_HECIDRV_INIT* party relate functions – Platform dependence. Functionality Name (Include\ PostCode.h) BDS_ENTER_BDS BDS_INSTALL_HOTKEY BDS_ASF_INIT* BDS_PCI_ENUMERATION_START BDS_BEFORE_PCIIO_INSTALL BDS_PCI_ENUMERATION_END BDS_CONNECT_CONSOLE_IN BDS_CONNECT_CONSOLE_OUT BDS_CONNECT_STD_ERR BDS_CONNECT_USB_HC BDS_CONNECT_USB_BUS Troubleshooting Post Phase Description Code Relocate SMM BASE SMI test VTD Initial...
  • Page 174 Functionality Name (Include\ PostCode.h) BDS_CONNECT_USB_DEVICE BDS_NO_CONSOLE_ACTION BDS_DISPLAY_LOGO_SYSTEM_INFO BDS_START_IDE_CONTROLLER BDS_START_SATA_CONTROLLER BDS_START_ISA_ACPI_CONTROLLER BDS_START_ISA_BUS BDS_START_ISA_FDD BDS_START_ISA_SEIRAL BDS_START_IDE_BUS BDS_START_AHCI_BUS BDS_CONNECT_LEGACY_ROM BDS_ENUMERATE_ALL_BOOT_OPTION BDS_END_OF_BOOT_SELECTION BDS_ENTER_SETUP BDS_ENTER_BOOT_MANAGER BDS_BOOT_DEVICE_SELECT BDS_EFI64_SHADOW_ALL_LEGACY_ROM BDS_ACPI_S3SAVE BDS_READY_TO_BOOT_EVENT BDS_GO_LEGACY_BOOT BDS_GO_UEFI_BOOT BDS_LEGACY16_PREPARE_TO_BOOT 4-24 Post Phase Description Code USB device driver initialization Console device initial fail Display logo or system information IDE controller...
  • Page 175 Functionality Name (Include\ PostCode.h) BDS_EXIT_BOOT_SERVICES* BDS_LEGACY_BOOT_EVENT BDS_ENTER_LEGACY_16_BOOT BDS_RECOVERY_START_FLASH party relate functions – Platform dependence. Functionality Name (Include\ PostCode.h) POST_BDS_NO_BOOT_DEVICE POST_BDS_START_IMAGE POST_BDS_ENTER_INTI9 POST_BDS_BOOT_SECTOR Functionality Name (Include\ PostCode.h) S3_RESTORE_MEMORY_CONTROLLER S3_INSTALL_S3_MEMORY S3_SWITCH_STACK S3_MEMORY_CALLBACK S3_ENTER_S3_RESUME_PEIM S3_BEFORE_ACPI_BOOT_SCRIPT Troubleshooting Post Phase Description Code Send END of POST Message to ME via HECI Last Chipset initial...
  • Page 176 Functionality Name (Include\ PostCode.h) S3_BEFORE_RUNTIME_BOOT_SCRIPT S3_BEFORE_RELOCATE_SMM_BASE S3_BEFORE_MP_INIT S3_BEFORE_RESTORE_ACPI_CALLBACK S3_AFTER_RESTORE_ACPI_CALLBACK S3_GO_TO_FACS_WAKING_VECTOR Functionality Name (Include\ PostCode.h) ASL_ENTER_S1 ASL_ENTER_S3 ASL_ENTER_S4 ASL_ENTER_S5 ASL_WAKEUP_S1 ASL_WAKEUP_S3 ASL_WAKEUP_S4 Functionality Name (Include\PostCode.h) SMM_IDENTIFY_FLASH_DEVICE SMM_SMM_PLATFORM_INIT SMM_ACPI_ENABLE_START SMM_ACPI_ENABLE_END SMM_S1_SLEEP_CALLBACK SMM_S3_SLEEP_CALLBACK SMM_S4_SLEEP_CALLBACK SMM_S5_SLEEP_CALLBACK SMM_ACPI_DISABLE_START SMM_ACPI_DISABLE_END 4-26 Post Phase Code Restore system configuration stage2 Relocate SMM BASE during S3 resume...
  • Page 177 Functionality Name (Include\ PostCode.h) Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Troubleshooting Post Code 0x0D...
  • Page 178 4-28 Troubleshooting...
  • Page 179 CHAPTER Jumper and Connector Locations...
  • Page 180 Jumper and Connector Locations ......5-3 Clearing Password ....... . . 5-6 BIOS Recovery by Crisis Disk.

  • Page 181: Jumper And Connector Locations

    Jumper and Connector Locations LED4 LED1 LED5 LED6 LED8 LED7 Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Item Description LED1 Power LED LED2 Backup LED LED3 Mute LED LED4 Num Lock LED5 Caps Lock LED6 Power LED LED7 HDD LED LED2 LED3 VRAM1...
  • Page 182 Table 5-1. Mainboard Top (Continued) Item Description LED8 Battery LED VRAM1 VRAM VRAM2 VRAM VRAM3 VRAM VRAM4 VRAM Power switch VRAM7 VRAM8 CN14 CN23 CN12 JDIM1 CN18 CN22 Figure 5-2. Mainboard Bottom Table 5-2. Mainboard Bottom Item Description RJ45 CN10 LVDS CN11 CN12...
  • Page 183 Table 5-2. Mainboard Bottom (Continued) Item Description CN14 CN15 HDMI CN16 MINI card (for WLAN) CN17 CN18 USB board CN19 CN20 Blue tooth CN21 Head Phone CN22 CN23 CN24 Card Reader JSIM1 SIM card Item Description VRAM5 VRAM VRAM6 VRAM VRAM7 VRAM VRAM8...

  • Page 184: Travelmate 5760/5760G

    Clearing Password and BIOS Recovery This section provides users with the SOP (standard operating procedure) for clearing the BIOS password and recovering the BIOS for the TravelMate 5760/5760G. Clearing Password NOTE: NOTE: The following procedure is only for clearing BIOS Password (Supervisor Password and User Password).
  • Page 185 3. Short two points of jumpers (A). (Figure 5-4) Figure 5-4. CMOS Jumper Item Description CLRP1 Clear CMOS Jumper 4. Plug in AC adapter. 5. Press Power button until BIOS POST is finished. 6. Remove conductivity tool from RCT_RST point. 7.

  • Page 186: Bios Recovery By Crisis Disk

    BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware if a previous BIOS flashing process has failed.
  • Page 187 2. Copy ROM (read-only memory) file, BIOS.wph, to root directory of USB HDD. Make sure that there is no other BIOS file is saved in the same directory. 3. Insert USB HDD into USB port. 4. Press Fn + ESC button and hold while plugging in AC power adapter. 5.
  • Page 188 5-10...

  • Page 189: Fru (Field Replaceable Unit) List

    CHAPTER FRU (Field Replaceable Unit) List...

  • Page 190: Main Assembly

    Main Assembly ........6-4 LCD Assembly ........6-6...
  • Page 191 Guide. For Acer Authorized Service Providers, the Acer office may have a different part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 192: Exploded Diagrams

    Exploded Diagrams Main Assembly Figure 1-1. Main Assembly Exploded Diagram LCD Cover Keyboard Battery Upper Cover ODD Module HDD Module Lower Cover Description FRU (Field Replaceable Unit) List 60.V3W07.003 KB.I170A.351 BT.00603.124 60.V3W07.001 6M.V3W07.001 KH.25007.016 60.V3W07.002...
  • Page 193 DIMM Modules WLAN Module Mainboard FRU (Field Replaceable Unit) List Description MB.V3X06.001 KI.TPH01.001 KC.23101.DMP KN.1GB07.004...

  • Page 194: Lcd Assembly

    LCD Assembly Figure 1-2. LCD Assembly Exploded Diagram LCD Bezel LCD Panel LCD Bracket (Left) WLAN Antenna LVDS Cable LCD Cover Description 60.V3W07.004 LK.15605.019 33.V3W07.002 50.V3W07.006 60.V3W07.003 FRU (Field Replaceable Unit) List...
  • Page 195 CCD Module LCD Bracket (Right) FRU (Field Replaceable Unit) List Description AM.21400.102 33.V3W07.003...

  • Page 196: Fru List

    FRU List Category ADAPTER ZQ2B ADP 19V 3.42A ADP-65VH BA S.P ZQ2B ADP 19V 3.42A PA-1650-69AW 90~264VS.P ZQA ADP 19V 4.74A ADP-90CD DBH 90~264V S.P ZK6 ADP 19V 4.74A PA-1900-34AR S.P BATTERY ZQE BATT LI,AS10D31 3S2P 4.4A(B)S.P ZYD BATT LI,AS10D51 3S2P 4.4A S.P ZYD BATT LI,AS10D71 3S2P 4.4A S.P ZR9 BATT LI,AS10D3E 3S2P 6.0A S.P ZR9 BATT LI,AS10D5E 3S2P 6.0A S.P...
  • Page 197 Category CABLE ZB1 PWR CORD US S/P EW1 POWER CORD S.P. (CHINESE) ZI5 POWER CORD S/P-AF ZG5 POWER CORD ARG 3P 1.83M BLACK S.P ZL6A POWER CORD S/P-AU S.P. ET2S POWER CORD SPARE PART-DANISH ZL6A POWER CORD S/P-ISR S.P. ZB1 POWER CORD (JAPANESE) ROHS S/P ZL6A POWER CORD S/P INDIA S.P.
  • Page 198 Category DUMMY SD CARD ZYD(EBZYD018,REV3A) CPU/PROCESSOR ZRJ CPU(988P)I3-2310M 2.1G SR04R(PGA)S.P ZRJ CPU(988P)I5-2410M 2.3G SR04B(PGA)S.P ZRJ CPU(988P)I5-2520M 2.5G SR048(PGA)S.P ZRJ CPU(988P)I5-2540M 2.6G SR044(PGA)S.P DVD RW DRIVE ODD SUPER MULTI 12.7mm MODULE ASSY DL 8X ZQA DVD R/W(SUPERMULTI)TS-L633F S.P ZRJ DVD+/-RW/RAM UJ8A0ADAA1-B FW:1002 S.P ZYF DVD+/-RW DS-8A5SH FW:XA15 S.P ZYF DVD+/-RW/RAM GT34N S.P ZYF DVD-R/RW SATA DVR-TD10RS S.P...
  • Page 199 Category ZRJ HDD(640G)HTS547564A9E384 0J20012 S.P ZR8 HDD(750G)MK7559GSXP-EUL S.P ZQE HDD(750G) ST9750423AS 9ZW14G-188 S.P ZQA HDD(750G) WD7500BPVT-22HXZT1 S.P ZRJ HDD(750G)HTS547575A9E384 0J20013 S.P ZRJ HDD-BKT(FBZRJ009,REV3A)S.P ZYF CABLE ASSY NM6A SATA HDD 5V S.P KEYBOARD ZRJ K/B(UI)S.P ZRJ K/B(TAIWAN)S.P ZRJ K/B(GREEK)S.P ZRJ K/B(THAI)S.P ZRJ K/B(BULGARIA)S.P ZRJ K/B(CROATIAN)S.P ZRJ K/B(CZ-SLOVAK)S.P...
  • Page 200 Category ZRJ K/B(SPANISH)S.P ZRJ K/B(ARAB-EN)S.P ZRJ K/B(ARAB-FR)S.P ZRJ K/B(SWISS)S.P ZRJ K/B(PORTUGUESE)S.P ZRJ K/B(HEBREW)S.P ZRJ K/B(NORWEGIAN)S.P ZRJ K/B(KOREA)S.P ZRD LCD(TFT)15.6" B156XW02 V6(H/W:0A)S.P ZR7E LCD15.6" HD BV LED N156B6-L0B S.P ZRJ LCD(TFT)15.6" LP156WH4-TLA1 S.P ZRJ LCD COVER IMR SUB ASSY 3G S.P ZRJ LCD BEZEL SUB ASSY S.P ZRJ CABLE ASSY LCD MEC(40/30,R1A)19V S.P ZRJ HINGE L AJP S.P...
  • Page 201 Category ZRJ CAMERA HF1316-P80A-SS03-1(CMOS,1.3M)S.P ZRJ CAMERA CNFA1A621004970LH(1.3M,HD)S.P ZRJ CAMERA 10P2SF205(CMOS,1.3M,HD)S.P ZRJ CAMERA HF1316-P80A-SS06(1.3M,HD)S.P ZR6 LCD 15.6"HD B156XW02 V3(H/W:4A) S/P ZRJ LCD 15.6"LP156WH2-TLFA ANTI-GLARE"S.P ZRJ LCD COVER IMR SUB ASSY 3G S.P ZRJ LCD BEZEL SUB ASSY S.P ZRJ CABLE ASSY LCD MEC(40/30,R1A)19V S.P ZRJ HINGE L AJP S.P ZRJ HINGE R AJP S.P ZRJ CAMERA...
  • Page 202 Category ZRD LCD(TFT)15.6" B156XW02 V6(H/W:0A)S.P ZR7E LCD15.6" HD BV LED N156B6-L0B S.P ZRJ LCD(TFT)15.6" LP156WH4-TLA1 S.P ZRJ LCD COVER IMR SUB ASSY NON 3G ZRJ LCD BEZEL SUB ASSY S.P ZRJ CABLE ASSY LCD MEC(40/30,R1A)19V S.P ZRJ HINGE L AJP S.P ZRJ HINGE R AJP S.P ZRJ CAMERA HF1316-P80A-SS03-1(CMOS,1.3M)S.P...
  • Page 203 Category ZR6 LCD 15.6"HD B156XW02 V3(H/W:4A) S/P ZRJ LCD 15.6"LP156WH2-TLFA ANTI-GLARE"S.P ZRJ LCD COVER IMR SUB ASSY NON 3G ZRJ LCD BEZEL SUB ASSY S.P ZRJ CABLE ASSY LCD MEC(40/30,R1A)19V S.P ZRJ HINGE L AJP S.P ZRJ HINGE R AJP S.P ZRJ CAMERA HF1316-P80A-SS03-1(CMOS,1.3M)S.P ZRJ CAMERA CNFA1A621004970LH(1.3M,HD)S.P...
  • Page 204 Category MEMORY ZR7E RAM 1G DDRIII ACR128X64D3S1333C9 S.P EL2 RAM(1GB)DDR3 GU672203EP0200 SP ZRJ RAM(1GB)DDR3 NT1GC64BH4B0PS-CG S.P ZRD RAM(2GB)DDR3 NT2GC64B88B0NS-CG S.P ZQ3 RAM 2G DDRIII ACR256X64D3S1333C9 S.P ZQG RAM(2GB)DDR3 HMT325S6BFR8C-H9 S.P ZQA RAM (2GB)DDR3 EBJ21UE8BFU0-DJ-F S.P ZRJ RAM(4G)DDR3 MT16JSF51264HZ-1G4D1 S.P ZR7 RAM(4GB)DDR3 M471B5273CH0-CH9 S.P ZRJ RAM(4GB)DDR3 NT4GC64B8HB0NS-CG S.P HEATSINK ZRJ THERMAL MODULE ASSY 35W DIS S.P...

  • Page 205: Screw List

    Screw List Category SCREW AJ2 SCREW M2-0.4*2-I(BNI)(NYLOK)(7,0.6)IRON S.P TE1 SCREW M2.0*3.0-I,IRON SP DT1 SCREW MM20030ICI3 SPARE PART ZY2 SCREW M3.0*3.5-I(BUWZN) IRON S.P ZB1 SCREW M2.5*6-I(BNI)(NYLOK)S/P ZI1S SCREW M2.5X5.0-I-NI-NYLOK S/P FRU (Field Replaceable Unit) List Description 86.W4107.002 86.S0207.001 86.A08V7.005 86.TPK07.002 86.A08V7.004 86.T23V7.010 6-17...
  • Page 206 6-18 FRU (Field Replaceable Unit) List...
  • Page 207 CHAPTER Model Definition and Configuration...
  • Page 208 TravelMate 5760 ........7-3...

  • Page 209: Model Definition And Configuration

    Model Definition and Configuration TravelMate 5760 Model Country TM5760-231 2G32Mnbk TM5760-231 AU/NZ 2G50Mibk TM5760-231 AU/NZ 2G50Mibk TM5760-231 2G50Mnbk TM5760-231 3G32Mnbk TM5760-231 4G32Mnbk TM5760-241 AU/NZ 4G50Mibk Model Country TM5760-231 2G32Mnbk TM5760-231 AU/NZ 2G50Mibk TM5760-231 AU/NZ 2G50Mibk Model Definition and Configuration LX.V3W0C.001...
  • Page 210 Model Country TM5760-231 2G50Mnbk TM5760-231 3G32Mnbk TM5760-231 4G32Mnbk TM5760-241 AU/NZ 4G50Mibk Model Country TM5760-231 2G32Mnbk TM5760-231 AU/NZ 2G50Mibk TM5760-231 AU/NZ 2G50Mibk TM5760-231 2G50Mnbk TM5760-231 3G32Mnbk TM5760-231 4G32Mnbk TM5760-241 AU/NZ 4G50Mibk Model Country TM5760-231 2G32Mnbk TM5760-231 AU/NZ 2G50Mibk TM5760-231 AU/NZ 2G50Mibk TM5760-231 2G50Mnbk TM5760-231...
  • Page 211 Model Country TM5760-241 AU/NZ 4G50Mibk Model Country TM5760-231 2G32Mnbk TM5760-231 AU/NZ 2G50Mibk TM5760-231 AU/NZ 2G50Mibk TM5760-231 2G50Mnbk TM5760-231 3G32Mnbk TM5760-231 4G32Mnbk TM5760-241 AU/NZ 4G50Mibk Model Country TM5760-231 2G32Mnbk TM5760-231 AU/NZ 2G50Mibk TM5760-231 AU/NZ 2G50Mibk TM5760-231 2G50Mnbk TM5760-231 3G32Mnbk TM5760-231 4G32Mnbk TM5760-241 AU/NZ 4G50Mibk...
  • Page 212 TravelMate 5760G Model Country TM5760G-24 GCTWN 12G50Mnbk TM5760G-24 14G32Mnbk TM5760G-24 AU/NZ 14G50Mibk TM5760G-24 AU/NZ 14G50Mibk TM5760G-25 28G50Mnbk Model Country TM5760G-24 GCTWN 12G50Mnbk TM5760G-24 14G32Mnbk TM5760G-24 AU/NZ 14G50Mibk TM5760G-24 AU/NZ 14G50Mibk TM5760G-25 28G50Mnbk LX.V3X03.002 TM5760G-2412G50Mnbk W7PR64XTSTW1 MC N12PGS1GBCbk_3V3 1*2G/500/BT/6L2.2/5R/CB_bgn_1.3HD_ GEb_TC11 LX.V3X02.001 EMEA TM5760G-2414G32Mnbk W7HP64TSDE1 MC...
  • Page 213 Model Country TM5760G-24 GCTWN 12G50Mnbk TM5760G-24 14G32Mnbk TM5760G-24 AU/NZ 14G50Mibk TM5760G-24 AU/NZ 14G50Mibk TM5760G-25 28G50Mnbk Model Country TM5760G-24 GCTWN 12G50Mnbk TM5760G-24 14G32Mnbk TM5760G-24 AU/NZ 14G50Mibk TM5760G-24 AU/NZ 14G50Mibk TM5760G-25 28G50Mnbk Model Country TM5760G-24 GCTWN 12G50Mnbk TM5760G-24 14G32Mnbk TM5760G-24 AU/NZ 14G50Mibk TM5760G-24 AU/NZ 14G50Mibk...
  • Page 214 Model Country TM5760G-24 GCTWN 12G50Mnbk TM5760G-24 14G32Mnbk TM5760G-24 AU/NZ 14G50Mibk TM5760G-24 AU/NZ 14G50Mibk TM5760G-25 28G50Mnbk NB Chipset LX.V3X03.002 HM65 LX.V3X02.001 HM65 LX.V3X03.001 HM65 LX.V3Z03.001 HM65 LX.V3X02.002 HM65 Battery Adapter 6CELL2.2 6CELL2.2 6CELL2.2 6CELL2.2 6CELL2.2 Model Definition and Configuration...
  • Page 215 CHAPTER 8 Test Compatible Components...
  • Page 216 TravelMate 5760/5760G ......8-4...

  • Page 217: Test Compatible Components

    Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.

  • Page 218: Environment Test

    Microsoft Windows ® TravelMate 5760/5760G Vendor Type PLM00023 EM770W-Rev2 Huawei PLM00023 EM820W Huawei Adapter 10001023 LITE-ON 10001023 LITE-ON 10001081 DELTA 10001081 DELTA 60002015 HIPRO 60016453 CHICONY POWER Audio Codec 10004786 ALC271X_VB3 REALTEK PLM00004 Conexant Conexant CX-20584 PLM00004 Conexant Conexant CX-20584...
  • Page 219 Vendor Type 60001535 6CELL3.0 PANASONIC 60001921 6CELL2.2 SANYO 60001921 6CELL3.0 SANYO 60001921 9CELL3.0 SANYO 60002162 6CELL2.2 SIMPLO 60002162 6CELL2.2 SIMPLO 60002162 6CELL2.2 SIMPLO Bluetooth 10001018 BT 2.1 HON HAI 10001018 BT 3.0 HON HAI 10001018 BT 3.0 HON HAI 10001018 BT 3.0 HON HAI 10001018...
  • Page 220 Vendor Type 10001023 1.3M HD LITE-ON 10001023 1.3M HD LITE-ON 10001023 1.3M HD LITE-ON 10001044 1.3M CHICONY 10001044 1.3M CHICONY 10001044 1.3M HD CHICONY 10001044 1.3M HD CHICONY 10001044 1.3M HD CHICONY PLM00012 1.3M Suyin PLM00012 1.3M Suyin PLM00012 1.3M HD Suyin PLM00012 1.3M HD...
  • Page 221 Vendor Type 60001922 N250GB5.4KS TOSHIBA DIGI 60001922 N320GB5.4KS TOSHIBA DIGI 60001922 N500GB5.4KS TOSHIBA DIGI 60001922 N640GB5.4KS TOSHIBA DIGI 60001922 N750GB5.4KS TOSHIBA DIGI 60001953 N250GB5.4KS TOSHIBA ELEC 60001953 N320GB5.4KS TOSHIBA ELEC 60001953 N500GB5.4KS TOSHIBA ELEC 60001953 N640GB5.4KS TOSHIBA ELEC 60001994 WD N250GB5.4KS 60001994 WD N320GB5.4KS...
  • Page 222 ST9500325AS,9HH134-189, Wyatt with new pcb SATA 8MB LF F/W:0001SDM1 HDD SEAGATE 2.5" 5400rpm 750GB ST9750423AS,9ZW14G-188, Desaru5, 375G/P. SATA 8MB LF+HF F/W:0001SDM1 Keyboard ACER BW7T_A10B BW7T Internal 17 Standard Black NONE Y2010 Acer Legend Texture Test Compatible Components KH.25007.016 KH.32007.008 KH.32007.013 KH.50007.010...
  • Page 223 Vendor Type 10017383 AR8151L Atheros 10001038 NLED15.6WX 60003089 LG NLED15.6WX 60003089 LG NLED15.6WX 60003089 LG NLED15.6WX 60003316 NLED15.6WX 60003316 NLED15.6WX 60001993 SO1GBIII13 NANYA 60001993 SO2GBIII13 NANYA 60001993 SO4GBIII13 NANYA 60002000 SO1GBIII13 UNIFOSA 60002041 SO1GBIII10 QIMONDA 60002041 SO1GBIII10 QIMONDA 60002045 SO2GBIII13 HYNIX 60002045 SO4GBIII13...
  • Page 224 Vendor Type 60002050 SO2GBIII13 MICRON SG 60002050 SO4GBIII13 MICRON SG 60002215 SO2GBIII10 SAMSUNG 60002215 SO2GBIII13 SAMSUNG 60002215 SO4GBIII13 SAMSUNG 60002215 SO4GBIII13 SAMSUNG 60004668 SO2GBIII13 ELPIDA 60004668 SO2GBIII13 ELPIDA 60004668 SO4GBIII10 ELPIDA 60004668 SO4GBIII13 ELPIDA 60024207 SO1GBIII13 KINGSTON-FA R EAST 60024207 SO2GBIII13 KINGSTON-FA R EAST...
  • Page 225 Vendor Type 10001070 NSM8XS PHILIPS 60001535 NSM8XS PANASONIC 60001535 NSM8XS PANASONIC 60001922 NSM8XS TOSHIBA DIGI 60001939 NSM8XS PIONEER 60003901 NSM8XS HITACHI EAST SB Chipset 9999995 ONE TIME VENDER VGA Chip 10001067 INTEL 60001915 N12PGS NVIDIA 60001915 N12PGV NVIDIA 60001915 N12PGV NVIDIA VRAM 10000981...
  • Page 226 Vendor Type 10000981 2G-DDR3 MISC (128*16*8) 10000981 512M-DDR3 MISC (64*16*4) 60002045 VR1GbIII9 HYNIX 60002045 VR2GBIII9 HYNIX 60002215 VR1GbIII9 SAMSUNG 60002215 VR2GBIII9 SAMSUNG 9999995 ONE TIME VENDER WiFi Antenna 10000105 PIFA Wireless LAN 10001018 3rd WiFi 2x2 HON HAI 10001023 3rd WiFi 2x2 LITE-ON 10001023 3rd WiFi 2x2...
  • Page 227 CHAPTER Online Support Information...
  • Page 228 Introduction ......... 9-3...

  • Page 229: Online Support Information

    This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.
  • Page 230 Online Support Information...

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