Customer Care & Troubleshooting - Crane EE-5951 Manual

CRANE CUSTOMER CARE
CALL US: 888-599-0992 (Mon-Fri 9:00am – 4:00pm CST)
EMAIL US: customer-service@crane-usa.com
LIVE CHAT: available at www.crane-usa.com
TROUBLESHOOTING
DO NOT attempt to repair the motor yourself.
If the humidifier continues to not operate, please contact Crane Customer Care.
Problem
Humidifier does not
operate
The power light is on, but
there is no mist
If there is a strange odor
The mist output volume is
low
White dust appears and
settles outside the
humidifier
NOTE: Spare Parts can also be purchased online at www.crane-usa.com
Solution
Make sure the power cable is plugged into the outlet

and humidifier base correctly.
Make sure there is water in the tank

Too much water in the base. Empty base and let tank

refill the base properly.
Clean the Water Tank with the water and vinegar

solution and rinse with clean water.
Leave the empty Water Tank open for 12 hours

(without the Water Tank Cap attached) in a cool
place.
Clean the nebulizer as described in the weekly

maintenance.
Too much water in the base. Empty base and let tank

refill the base properly.
Area tap water may have too many minerals.

Change to filtered or distilled water.
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