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Acer TravelMate 290 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: VD.T26V5.001 PRINTED IN TAIWAN...
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Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance ® Intel Pentium M processor at 1.3 ~ 1.7 GHz or higher Intel 855GM + Intel ICH4-M PC2100 DDR SDRAM, Maximum memory up to 2GB (with two 1024MB SO-DIMM when available) Internal removable optical drive (AcerMedia bay) High-capacity, Enhanced-IDE hard disk...
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One RJ-11 modem jack One RJ-45 network jack One DC-in jack for AC adapter One ECP/EPP-compliant parallel port One external monitor port One headphone/speaker/line-out jack (3.5mm mini jack) One microphone/line-in jack (3.5mm mini jack) One S-video-out (NTSC/PAL) port Three Universal Serial Bus (USB) ports One IEEE 1394 port Chapter 1...
Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front Open View Icon Item Display screen Also called LCD (liquid-crystal display), displays computer output. Power Button Turns on the computer power. Touchpad Touch-sensitive pointing device which functions like a computer mouse.
Front View Icon Latch AcerMedia bay Chapter 1 Item Description Latch for opening and colsing the computer. For hot-swappable modules including CD- ROM, DVD-ROM, DVD/CD-RW combo or DVD-RW.
Left Panel Icon Infrared port PC card slot Wireless communication switch Stereo speaker Headphone/Speaker/ Line-out jack Microphone/Line-in jack One USB 2.0 port Item Description Interfaces with infrared devices (e.g., infrared printer, IR-aware computer). Accepts one Type II 16-bit PC card or 32- bit CardBus PC card.
Right Panel Icon Chapter 1 Item Stereo speaker Outputs sound. Houses the computer hard disk. Ventialtion slot Enables the computer to stay cool, even after prolonged use. DC-in jack Connects the AC adapter. Description...
Rear Panel Icon Item IEEE 1394 port Connects to IEEE 1394 devices. S-video Connects to a television or display device with S-video input. Ethernet port Connects to an Ethernet 10/100-based network. Modem port Connects to a phone line. Two USB 2.0 ports Connects to Universal Serial Bus devices (e.g., USB mouse, USB camera).
Bottom Panel Icon Memory compartment AcerMedia bay release latch AcerMedia bay Battery bay Battery release latch Hard disk bay Cooling fan Chapter 1 Item Description Houses the computer’s main memory. Unlatches the AcerMedia drive for removing the optical drive. Houses an AcerMedia drive module. Houses the computer’s battery pack.
Indicators The computer has seven easy-to-read status icons below the display screen. The status LCD displays icons that show the status of the computer and its components. Icon Function Scroll lock Caps lock Pad lock (cursor) Num lock Wireless/Bluetooth indicator Power Battery Description...
Lock Keys The keyboard has four lock keys which you can toggle on and off. Lock Key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Pad lock When Pad Lock is on, the embedded keypad is (Fn-F10) enabled.
Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the right hand side of the keycaps. Desired Access Number keys on embedded Type numbers in a normal keypad manner.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Icon Windows logo Application Chapter 1 Description Start button. Combinations with this key perform special functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) + M (Undoes Minimize All)
Hot Keys The computer uses hotkey or key combinations to access most of the computer’s controls like sreen brightness and volume output. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Fn-Esc...
The Euro Symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro symbol to work, the keyboard layout has to be set to United States-International.
Launch Keys Located at the top of keyboard are three buttons. The left-most button is the power button. To the right of the power button are the two launch keys. They are designated as the programmable buttons (P1 and P2). Launch Key User-programmable User-programmable...
Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. Touchpad Basics The following items teach you how to use the touchpad: Move your finger across the touchpad to move the cursor.
Hardware Specifications and Configurations Processor Item CPU type CPU package CPU core voltage CPU I/O voltage BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size BIOS package Bupported protocols BIOS password control Second Level Cache Item Cache controller Cache size 1st level cache control 2nd level cache control...
Memory Combinations Slot 1 256/512MB 256/512MB 256/512MB 256/512MB NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. LAN Interface Item Supports LAN protocol LAN connector type LAN connector location Modem / Bluethooth Interface Item Data modem data baud rate (bps) Supports modem/bluetooth protocol...
Hard Disk Drive Interface Item Data transfer 100 MB/ 100 MB/ rate Sec. Sec. (host~buffer, Ultra DMA Ultra DMA Mbytes/s) mode-5 mode-5 DC Power Requirements Voltage 5V(DC) +/ 5V(DC) +/ tolerance - 5% - 5% DVD-ROM Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) Data Buffer Capacity...
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Video Interface Item Video vendor Video name Chip voltage Supports ZV (Zoomed Video) port Video Resolution Mode (for both LCD and CRT) Resolution 1024*768 1400*1050 (SXGA) 1600*1200 (UXGA) 1280*1024 (Monitor) Parallel Port Item Parallel port controller Number of parallel port Location Connector type Parallel port function control...
PCMCIA Port Item Number of slots Access location Supports ZV (Zoomed Video) port Supports 32 bit CardBus System Board Major Chips Item System core logic Super I/O controller Audio controller Video controller Hard disk drive controller Keyboard controller Keyboard Item Keyboard controller Keyboard vendor &...
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LCD Inverter Specification This inverter is designed to light up the CCFL of LCD for TravelMate 430 series notebook. It should be supported the following LCD panels. Supplier Toppoly Hitachi Hannstar There are two control signals that come form system to control lamp brightness. One signal is named DAC_BRIG, which limits current to meet LCD lamp current specification.
Electrical Characteristics Parameter Symbol Input NV_PWR voltage Input current Lamp current Lamp current Frequency Output Pout power η Efficiency Starting voltage Starting time Dispoff# Limited DAC- lamp BRIG maximum current INV_PW signal *Note 4 Lamp I zero-PK current over-shoot Current Waveform factor Unbalance...
Parameter Symbol Voltage Trise Rise time (Low side) Voltage fall Tfall time (Low side) NOTE: *1. The inverter can work in 7.5V input voltage (continuous), but 7.5V electronic characteristic will not be care. *2. Limited lamp maximum current by DAC_BRIC signal: When DAC_BRIG voltage is 0V and INV_PWM enables (100%), lamp has max.
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All components on inverter board should follow below rules: 1. Component using conditions (component stress) must be within component specification including voltage rating, current rating, temperature etc. 2. Component temperature should follow below: ∆T <=30 degree C, at 25, 35 degree C. Component temperature should be less than 70 degree C inside system at 35 degree C.
AC Adapter Item Frequency variation range (Hz) Nominal voltages (Vrms) Inrush current Efficiency Output Ratings (CV mode) DC output voltage Noise + Ripple Output current Output Ratings (CC mode) DC output voltage Constant output Dynamic Output Characteristics Start-up time Hold up time Over Voltage Protection (OVP) Short circuit protection Electrostatic discharge (ESD)
System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
Main This menu provides you the information of the system. Parameter System BIOS Version Displays system BIOS version VGA BIOS Version Displays VGA BIOS version Serial # Displays the serial number of the unit. UUID Number UUID=16bytes. This will be visible only when there is an internal LAN device present. System Memory This field reports the memory size of system base memory.
Advanced The Advanced screen contains parameters involving your hardware devices. It also provides advanced settings of the system. FIR Ports Configure the system’s Infrared port using options: Disabled and Enabled. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings.
DMA Setting for Fast IR Sets a DMA channel for the printer to operate in ECP mode. This parameter is enabled only if Mode is set to ECP. Mode Setting LPT Port Configure the system’s parallel port using options: Disabled and Enabled. The table below describes the parameters in the screen.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Set Supervisor/User Password If password on boot is required, the password must be set otherwise it cannot be enabled. The formats of the password are as follows: Length 10 characters...
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Parameter Set Supervisor Password Password on Boot NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password. If you forget your password, you may have to return your notebook computer to your dealer to reset it.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Please select the order of the boot devices. Chapter 2...
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Exit Saving Changes Allows the user to save changes to CMOS and reboot the system. Exit Discarding Changes Allows the user Discards changes made and exits System Setup.
System Diagnostic Diskette This diagnostic diskette is for the Acer TravelMate 290 series notebook machine. However, system diagnostic utility is not ready as service CD released. Acer HQ CSD will upload the utility to CSD website as soon as it is ready.
Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Plastic flat head screw driver Plastic tweezers Philips screw driver Any plastic tool can take off the middle cover...
Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack. NOTE: TravelMate 290 series product uses mylar or tape to fasten the FFC/FPC/connectors/cable, you may need to tear the tape or mylar before you disconnect different FFC/FPC/connectors.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Screw List Item Description SCREW BTP M1,7 x 3.5ZS SCREW BTP M2 x 4 ZS SCREW D-SUB NUT SCREW M1.7 x 2.5ZS SCREW M2 x 6 (B) & NI SCREW M2 x 10 (B) SCREW M2 x 2.3 (NL) SCREW M2 x 3 (NL) SCREW M2 x 4 (B) SCREW M2 x 6 (NL) SCREW M2.5 x 1.1 (NL)
Removing ODD Module, Memory and HDD Module Removing the ODD Module Slide the optical drive latch. Then remove the optical drive. Removing the Memory Unscrew the two screws that secure the DIMM cover. Remove the DIMM cover. Pop out the memory then remove it. Removing the HDD Module Remove the screw that secures HDD module.
Removing the Keyboard/LCD Module Removing the Keyboard Use a plastic flat head screw driver or any plastic tool to detach the middle cover carefully. Then remove the middle cover from the main unit. Remove the two screws holding the keyboard. Turn the keyboard over as the picture shows.
Disassembling the Main Unit See “Removing the Keyboard/LCD Module” on page 49 Disconnect the touchpad FPC. Remove the screw that fastens the power buttom. Then take off the power buttom. Remove the screw holding the launch board. Take off the launch board. Then remove the screw that secures the thermal plate.
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14. Remove the thermal module from the main unit. 15. Release the CPU lock. 16. Remove the CPU from the main unit carefully. 17. Disconnect the speaker cable. 18. Remove the two screws holding the mini PCI cover. 19. Then remove the mini PCI cover. Disconnect the wireless LAN antenne.
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23. Remove the 15 screws on the bottom panel. 24. Then detach the upper case assembly. 25. Tear off the capton fastening the touchpad FPC. 26. Disconnect the touchpad FPC. 27. Remove the four screws that secure the touchpad support bracket. 28.
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34. Remove the screw holding the left hinge saddle. 35. Then remove the screw holding the right hinge saddle. 36. Remove the gasget protecting the wireless antenna. 37. Remove the two screws fastening the wireless antenna to the hinge saddle. 38.
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44. Remove the two screws holding the right speaker. 45. Place the right speaker as shown. 46. Then remove the right hinge saddle. 47. Remove the five screws that secure the shielding to the upper case. 48. Tear off the alumini tape on the right and the left side. 49.
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54. Remove the four screws that fasten the PCMCIA slot. 55. Detach the PCMCIA slot from the main board. Chapter 3...
Disassembling the LCD Module Remove the two LCD rubber feet and the two screw caps. Remove the four screws that fasten the LCD bezel. Detach the LCD bezel carefully. Tear off the tape fastening the inverter connector. Tear off the tape fastening the inverter cable. Remove the screw holding the LCD inverter board.
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11. Remove the eight screws that fasten the right and the left LCD brackets; four on each side. 12. Then remove the LCD brackets on both side. 13. Tear off the capton that secure the LCD coaxial cable. 14. Disconnect the LCD coaxial cable. Chapter 3...
Disassembling the External Modules Disassembling the HDD Module Remove the two screws holding the HDD carrier on one side. Then remove another two screws fastening the HDD carrier on the other side. Remove the HDD carrier. Remove the two screws holding the HDD cover. Detach the HDD cover.
Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model (TravelMate 290 series). Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failed symptoms in as much detail as possible.
System Check Procedures External Diskette Drive Check Do the following steps to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the main board. If the keyboard cable connection is correct, run the Keyboard Test.
Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the main board.
Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Options in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
still occurs, continue next step. Replace the CPU with another of the same specifications. If the problems still occurs, go to next step. The main board may be damaged. Replace main board. If the external monitor has the same problem as the internal monitor, the main board may be damaged. Please insert the diagnostic disk and run the display test program and go through the sub-steps under step 2.
Insyde MobilePro BIOS POST Beep Code and POST Messages The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
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Beep Code “NO INTERRUPTS FROM TIMER 0” “UNEXPECTED AMOUNT OF MEMORY - RUN SCU” “CLOCK NOT TICKING CORRECTLY” The system clock does not working correctly. “TIME/DATA CORRUPT - RUN SCU” “MACHINE IS LOCKED - TURN KEY” “BOOT SECTOR 0 HAS CHANGED” Suspend-to-Disk partition MISSING!”...
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
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PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer.
Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly Print problems. Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work. Touchpad does not work. Modem-Related Symptoms Symptom / Error Internal modem does not work correctly.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the diagnostic test for several times to isolate the problem.
System Check” on page 63): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
SW1 Settings (Lid switch) Function 1 Function 2 Function 3 Function 4 SW3 Settings(Kill Switch) Setting NONE LCD BACKLIGHT OFF STAND BY HIBERNATE Setting Wireless On Bluetooth On Wireless Off Bluetooth Off Chapter 5...
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
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Picture Adapter Battery Boards 306-THE SYSTEM 254-THE SYSTEM Cables 002-LOGIC UPPER ASSY 001-THE SYSTEM Chapter 6 Partname And Description ADAPTER - LITEON 65W, 3 PIN, PA-1650- 02CA ADAPTER - DELTA 65W, 3 PIN, ADP-65DB BATTERY SONY LI-ION 8 CELLS 4300mAH, US18650G5 BATTERY SAMSUNG LI-ION 8 CELLS 4300mAH, ICR18650-22...
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Picture Case/Cover/Bracket Assembly 304-THE SYSTEM 303-THE SYSTEM 253-THE SYSTEM 003-LOGIC UPPER ASSY Partname And Description MODEM CABLE POWER CORD US (3Pin) POWER CORD EC (3Pin) POWER CORD Aus (3Pin) POWER CORD UK (3Pin) POWER CORD SWISS (3Pin) POWER CORD CHINA (3Pin) POWER CORD ITALIAN (3Pin) POWER CORD DEMARK (3Pin) MIDDLE COVER W/NAME PLATE...
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Picture 307-THE SYSTEM 313-THE SYSTEM 301-THE SYSTEM 302-THE SYSTEM COMMUNICATION MODULE Chapter 6 Partname And Description POWER BUTTON MINI PCI COVER MDC COVER PLATE THERMAL PLATE ANTENNA WHITE ANTENNA BLACK INTEL PENTIUM M BANIAS 1.3GHZ INTEL PENTIUM M BANIAS 1.4GHZ INTEL PENTIUM M BANIAS 1.5GHZ INTEL PENTIUM M BANIAS 1.6GHZ INTEL PENTIUM M BANIAS 1.7GHZ...
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Picture LCD 14.1 AND LCD 15.0 001-LCD 14.1 AND LCD 15.0 008-LCD 14.1 AND LCD 15.0 Chapter 6 Partname And Description KEYBOARD ZIPPY FRENCH KEYBOARD ZIPPY GERMAN KEYBOARD ZIPPY HUNGAIAN KEYBOARD ZIPPY ITALIAN KEYBOARD ZIPPY JAPAN KEYBOARD ZIPPY KOREA KEYBOARD ZIPPY NORWAY KEYBOARD ZIPPY PORTUGUESE KEYBOARD ZIPPY RUSSIAN KEYBOARD ZIPPY SPANISH...
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Picture 005-LCD 14.1 AND LCD 15.0 004-LCD 14.1 AND LCD 15.0 003-LCD 14.1 AND LCD 15.0 002-LCD 14.1 AND LCD 15.0 006-LCD 14.1 AND LCD 15.0 Main Board 251-THE SYSTEM Partname And Description LCD PANEL WITH LOGO LCD BEZEL -14" LCD BEZEL -15"...
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® ® functions are tested under Windows XP Home, Windows XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices may access our website. However some information sources will require a user i.d.
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