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Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.
Acer-authorized Service Providers: Your Acer office may have a different part number code than those given in the FRU list in this service guide. The list provided by your regional Acer office must be used to order FRU parts...
Dual-channel DDR3 SDRAM support: Up to 4 GB of DDR3 system memory, upgradable to 8 GB using two soDIMM modules Display 17.3" HD+ 1600 x 900 resolution, high-brightness (220-nit) Acer CineCrystal™ LED-backlit TFT LCD Mercury-free, environment-friendly ...
HDMI (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content Protection) support Aspire 7560 AMD Radeon™ HD 6620M Graphics with 256 MB of dedicated system memory, supporting Unified Video Decoder 3 (UVD3), OpenCL High Dynamic-Range (HDR) technology, Shader Model 5.0, Microsoft ...
390 g (0.86 lbs.) with 180 cm DC cable Special Keys and Controls Keyboard 103-/104-/107-key Acer FineTip keyboard with independent standard numeric keypad, international language support Touchpad Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip Media keys ...
Three USB 2.0 ports ® HDMI port with HDCP support External display (VGA) port Headphone/speaker jack, supporting 3.5 mm headset with built-in microphone for Acer smart handhelds Microphone-in jack Ethernet (RJ-45) port DC-in jack for AC adapter...
Notebook Tour Top View Figure 1-1. Top View Table 1-1. Top View Icon Acer Crystal Eye webcam Display screen Hardware Specifications and Configurations Item Web camera for video communication. (only for certain models) Also called Liquid-Crystal Display (LCD), displays computer output (Configuration may vary by models).
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Table 1-1. Top View (Continued) Icon Power button Keyboard Touchpad Click buttons (left and right) Palmrest Speakers Microphone 1-12 Item Turns the computer on and off. For entering data into your computer. Touch-sensitive pointing device which functions like a computer mouse. The left and right buttons function like the left and right mouse buttons.
Closed Front View Figure 1-2. Front View Table 1-2. Front View Icon Power indicator Battery indicator HDD indicator Communication indicator Multi-in-1 card reader Hardware Specifications and Configurations Item Indicates the computer's power status. Indicates the computer's battery status. Charging: The light shows amber when the ...
Left View Figure 1-4. Left View Table 1-4. Left View Icon Kensington lock slot Ventilation slots External display (VGA) port HDMI port USB 2.0 port Hardware Specifications and Configurations Item Connects to a Kensington-compatible computer security lock. NOTE: Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer.
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Table 1-4. Left View (Continued) Icon Microphone jack Headphones/speaker jack 1-16 Item Accepts inputs from external microphones. Connects to audio devices (e.g., speakers, headphones). NOTE: Supports compatible 3.5 mm headsets with built-in microphone (e.g. Acer smart handheld headsets). Hardware Specifications and Configurations Description...
Right View Figure 1-5. Right View Table 1-5. Right View Icon USB 2.0 ports Optical drive Optical drive access indicator Optical drive eject button Emergency eject hole Ethernet (RJ-45) port DC-in jack Hardware Specifications and Configurations 3 4 5 Item Connect to USB 2.0 devices (e.g., USB mouse, USB camera).
Base View Figure 1-6. Base View Figure 1-7. Battery Release Latch/Lock Table 1-6. Base View Icon Battery bay Battery release latch/ lock 1-18 Item Houses the computer's battery pack. Releases the battery for removal. Insert a suitable tool into the latch and slide to release.
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Table 1-6. Base View (Continued) Icon Memory compartment Hard disk bay-Main Hard disk bay-Secondary Hardware Specifications and Configurations Item Houses the computer's main memory. Houses the computer's hard disk (secured with screws). Houses the computer's hard disk (secured with screws) (for certain models only). Description 1-19...
Touchpad Basics Figure 1-8. Touchpad Move a finger across the Touchpad (1) to move the cursor. Press the left (2) and right (3) buttons located beneath the Touchpad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse.
Using the Keyboard Figure 1-9. Keyboard Lock Keys The keyboard has three lock keys which can be toggled on and off. (Table 1-8) Table 1-8. Keyboard Lock Keys Lock key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock When Num Lock is on, the numeric keypad is in numeric mode.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Logo key Application key Table 1-9. Windows Keys Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.
Hotkeys Hotkeys or key combinations can be used to access most of the computer's controls like screen brightness and volume output. Figure 1-10. Keyboard Hotkeys To activate hotkeys, press and hold the Fn key before pressing the other key in the hotkey combination.
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Table 1-10. Keyboard Hotkeys (Continued) Hotkey Icon Fn + F8 Fn + F9 Fn + F10 Fn + F11 Fn + F12 Fn + Fn + Fn + Fn + 1-24 Function Stop Stops media file Previous Plays the previous media file in the play sequence...
Specification Tables Computer specifications Item Dimensions Length Width Height (front to rear) Weight (equipped with optical drive, flash drive, and battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Non-operating Relative humidity Operating Non-operating...
CPU Fan True Value Table (Tj=100) CPU Temperature Throttling 50%: On= 95°C; OFF= 78°C OS shut down at 100°C; H/W shut down at 92°C System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Support DIMM voltage...
Wake on LAN from S3 Wake on LAN from S5 in AC mode System information HDD password Refer to Acer BIOS specification. Specification AR8151 RJ45 JRJ45 at the right side Supports 10/100/1000 Mbps Hardware Specifications and Configurations...
Media data 105.6Mbytes/s transfer rate 146.9Mbytes/s (Mbytes/sec max) Hardware Specifications and Configurations Acer AC7T flat keyboard 103-US/104-UK/107-JP keys Plug USB keyboard to the USB port directly: Yes Phantom key auto detect Overlay numeric keypad Support independent pgdn/pgup/home/end keys ...
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Item Hard Disk Drive (continued) DC Power Requirements Voltage tolerance Item Vendor & Model WD7500BPVT-2 Name 2HXZT1 MK7559GSXP HTS547575A9E ST9750423AS Capacity (GB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size 16MB Interface Fast data 3.0Gbits/s transfer rate (Gbits / sec,...
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Item Hard Disk Drive (continued) Vendor & Model HTS543232A7A Name Capacity (GB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Fast data 3.0Gbits/s transfer rate (Mbits / sec, max) Media data 124.3Mbytes/s transfer rate (Mbytes/sec max)
LED 17.3” Item Vendor/Model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch (mm) Typical White Luminance (cd/m ) also called Brightness Contrast Ratio Response Time (Optical Rise Time/Fall Time) msec Typical Power Consumption (watt) Weight (without inverter) Physical Size (mm) Electrical Interface Viewing Angle (degree)
Bluetooth Interface Item Chipset Data throughput Protocol Interface Connector type Supported protocol Bluetooth Module Item Controller Features Camera Item Vendor and Model Type Mini Card Item Number supported Features 3G Card (N/A) Item Features 1-38 Specifications Atheros BU12/ Broadcom BCM2070 TX 1.2Mbits/sec ...
Audio Codec and Amplifier Item Audio Controller Features Amplifier Features Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Compatibility Sampling rate Internal microphone Internal speaker/quantity Hardware Specifications and Configurations Specification Realtek ALC271X-GR Compatible with Windows Logo Program 3.10 and future ...
Wireless Module 802.11b/g/n Item Chipset Data throughput Protocol Interface Battery Item Vendor & Model name Battery Type Pack capacity Number of battery cell Package configuration VRAM Item Chipset Memory size Interface USB Port Item USB compliance level EHCI Number of USB port(s) Location Output Current 1-40...
HDMI Port Item Compliance level Data throughput Number of HDMI port(s) Location AC Adapter Item Input rating Maximum input AC current Inrush current Efficiency System Power Management Item Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) Hardware Specifications and Configurations Specification...
Card Reader Item Chipset Package Maximum supported size Features System LED Indicator Item Lock System state HDD access state Wireless state Power button backlight Battery state 1-42 Specification Realtek RTS-5138 QFN 24P SD: 2GB/SDHC: 4GB~32GB/SHXC: 2TB MMC: 32GB MS/MS-PRO: 32GB ...
System DMA Specification Legacy Mode DMA0 DMA1 DMA2 DMA3 DMA4 DMA5 DMA6 DMA7 Hardware Specifications and Configurations Power Management Not applicable Not applicable Not applicable Not applicable Direct memory access controller Not Assigned Not Assigned Not Assigned 1-43...
System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises.
BIOS The following is a description of the tabs found on the InsydeH20 BIOS Setup Utility screen: Information Main Security Boot Exit NOTE: NOTE: The screens provided are for reference only. Actual values may differ by model. Information The Information tab shows a summary of computer hardware information.
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Figure 2-1. BIOS Information Table 2-1 describes the parameters shown in Figure 2-1. Table 2-1. BIOS Information Parameter CPU Type CPU Speed HDD0 Model Name HDD0 Serial Number HDD1 Model Name HDD1 Serial Number ATAPI Model Name System BIOS Version VGA BIOS Version Serial Number Asset Tag Number...
Main The Main tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Information Main System Time System Date Total Memory: Video Memory: Graphic Mode Quiet Boot Network Boot F12 Boot Menu D2D Recovery SATA Mode Function Key Behavior...
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Table 2-2. BIOS Main (Continued) Parameter Graphic The following defines the options of graphic mode for Mode different SKUs: Quiet Boot Shows OEM (original equipment manufacturer) screen during system boot instead of traditional POST screen Network Option to boot system from LAN (local area network) Boot F12 Boot Option to use boot menu during POST...
Security The Security tab shows parameters that safeguard and protect the computer from unauthorized use. Information Main Supervisor Password Is: User Password Is: HDD Password Is: Set Supervisor Password Set User Password Set HDD Password Password on Boot Help ...
NOTE: NOTE: When prompted to enter password, three attempts are allowed before system halts. Resetting BIOS password may require computer be returned to dealer. Password on Boot must be set to Enabled to activate password feature. Passwords are not case sensitive. A password must be alphanumeric (A-Z, a-z, 0-9), not longer than 12 characters.
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3. Retype password in the Confirm New Password field and press Enter. 4. If new password and confirm new password strings match, the Setup Notice dialog screen is shown (Figure 2-5). If it is not, go to step 5. Figure 2-5. Setting a Password Confirmation Notice a.
Removing a Password Perform the following: 1. Use the and keys to highlight Set Supervisor Password and press Enter. The Set Supervisor Password dialog box is shown. (Figure 2-7) Figure 2-7. Removing a Password: Set Supervisor Password 2. Type current password in Enter Current Password field and press Enter. 3.
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5. If new password and confirm new password strings match, The Setup Notice dialog is shown (Figure 2-9). If it is not shown, go to step 6. Figure 2-9. Changing a Password: Setup Notice a. Press Enter to return to the BIOS Setup Utility Security menu. b.
Boot The Boot tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the: USB diskette drives Onboard hard disk drive DVD drive in the module bay Use and keys to select a device and press F5 or F6 to change the value. Information Main Boot priority order:...
Exit The Exit tab allows users to save or discard changes and quit the BIOS Setup Utility. Information Main Exit Saving Changes Exit Discard Changes Load Setup Defaults Discard Changes Save Changes Help Exit Figure 2-13. BIOS Exit Table 2-4 describes the parameters in Figure 2-13.
BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before BIOS Flash utility is used.
DOS Flash Utility Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. 3. Move USB HDD to position 1 (Figure 2-14). (Refer to Information Main Boot priority order:...
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BIOS flash process begins. (Figure 2-16) Figure 2-16. Updating Flash ROM Blocks 7. Flash is complete when the message, Flash Programming Complete is shown. System will restart automatically when finished. NOTE: NOTE: If AC power is not connected, the following message is shown (Figure 2-17). Plug in AC power to continue.
WinFlash Utility Perform the following to use the WinFlash Utility: 1. Boot to OS. 2. Open Winflash folder. (Figure 2-18) Figure 2-18. Winflash Program Folder NOTE: NOTE: Flashing of system BIOS cannot be performed on battery power. Make sure AC adapter is connecting to device before executing program.
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5. If the AC adapter is connected and there is no BIOS ROM file size error, a progress screen is shown. (Figure 2-20) PXXX5 V0.08 Figure 2-20. InsydeFlash 6. After flashing process is complete, the program will automatically restart the system. 7.
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Figure 2-22. No AC Power Detected (2 of 2) 8. Connect AC adapter to device and repeat steps two through four. 9. If there is BIOS ROM file size error, the following dialog is shown. (Figure 2-23) Figure 2-23. BIOS ROM File Size Error 10.
HDD/BIOS Password Utilities NOTE: NOTE: If Power-on Password authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure. See Recovery by Crisis Clearing HDD Passwords This section provides details about clearing an HDD password from the BIOS. If the HDD password is incorrectly entered three times, an error is generated.
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NOTE: NOTE: A key code is generated for use with unlocking utility. Make note of this code. 3. On a separate, compatible device, boot to DOS. 4. Execute UnlockHD.exe (Figure 2-27) to create a password unlock code. Use the format <UnlockHD [key code]>...
Clearing BIOS Passwords If a BIOS password (Supervisor Password and/or User Password) is set, the BIOS will prompt for the password at system POST or upon entering the BIOS setup menu. There are two methods for clearing the BIOS password. A hardware method and a software method. Hardware Method 1.
1. At a DOS prompt, enter clnpwd.exe. 2. Press 1 or 2 to clean the desired password. (Figure 2-30) D:\Clnpwd>clnpwd Acer Clean Password Utility V1.00 Press 1 or 2 to clean any password shown as below Clean User Password Successful! Figure 2-30.
Miscellaneous Tools Using Boot Sequence Selector The Boot Sequence Selector allows the boot order to be changed without accessing the BIOS Setup Utility. To use the Boot Sequence Selector, perform the following: 1. At a DOS prompt, enter bs <#> and a boot sequence ID number. A boot sequence ID is a digit from 1 to 4.
Using Boot Manager The Boot Manager allows the boot order to be changed without accessing the BIOS Setup Utility. To use the Boot Manager, perform the following: NOTE: NOTE: The F12 Boot Menu option must be set to Enabled in the BIOS Setup Utility’s Main screen.
Output: Manufacturer (Type1, Offset04h): Acer Product Name (Type1, Offset05h): Aspire Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Asset Tag (Type3, Offset04h): Acer Asstag Write Manufacturer Name to EEPROM Input: dmitools /wm Acer Write Product Name to EEPROM...
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/ws 01234567890123456789 Write UUID to EEPROM Input: dmitools /wu Write Asset Tag to EEPROM Input: dmitools /wa Acer Asstag NOTE: NOTE: For examples two (2) through six (6), restart the system to the EEPROM 2-28 write any changes in the data to...
Using LAN MAC EEPROM Utility Use MAC.BAT utility to write the MAC.CFG file to EEPROM under DOS mode. 1. Edit MAC.CFG to add correct WriteData, StartAddr, and WriteLeng values. (Figure 2-33) Figure 2-33. MAC.CFG File Field Name Title WriteData StartAddr WriteLeng KeepByte 2.
Machine Maintenance Procedures Introduction This chapter contains general information about the notebook, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the notebook computer. General Information The product previews seen in the following procedures may not represent the final product color or configuration.
Maintenance Flowchart The flowchart in Figure 3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components need to be removed and installed during servicing. Figure 3-1. Maintenance Flow Machine Maintenance Procedures...
Getting Started The flowchart (Figure 3-1) identifies sections illustrating the entire removal and install sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedures: 1. Remove power (A) from the system and peripherals. (Figure 3-2) Figure 3-2.
Battery Removal 1. Slide battery lock switch (A) to the unlock position. (Figure 3-4) Figure 3-4. Battery IMPORTANT: Follow local regulations for battery disposal. 2. Use slot (B) to pull battery (C) from battery bay and remove battery from lower cover. Battery Installation 1.
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Figure 3-6. Battery Bay Slots 2. Press battery (C) to secure to lower cover. (Figure 3-4) 3. Make sure battery lock switch (A) is in lock position. 3-10 Machine Maintenance Procedures...
Main and Secondary HDD Module Removal Prerequisite: Logic Door Removal NOTE: NOTE: The following procedure is used for both the main and secondary HDD modules. 1. Locate HDD module (A) on lower cover. (Figure 3-13) Figure 3-13. Main HDD Module 2.
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3. Disconnect HDD connector (D) from mainboard connector (E) using mylar tab (C). (Figure 3-15 and Figure 3-16) Figure 3-15. Removing HDD Module (1 of 2) Figure 3-16. Removing HDD Module (2 of 2) 4. Remove module from lower cover. 3-16 Machine Maintenance Procedures...
Main and Secondary HDD Module Installation NOTE: NOTE: The following procedure is used for both the main and secondary HDD modules. 1. Install HDD (A) on lower cover. (Figure 3-16) 2. Connect HDD connector (D) to mainboard connector (E) using plastic tab (C). (Figure 3-15) 3.
Main and Secondary HDD Module Carrier Removal Prerequisite: Main and Secondary HDD Module Removal NOTE: NOTE: The following procedure is used for both the main and secondary HDD module carriers. 1. Remove screws (A) from carrier. (Figure 3-17) Figure 3-17. HDD Module Carrier Screws 2.
Main and Secondary HDD Module Carrier Installation NOTE: NOTE: The following procedure is used for both the main and secondary HDD module carriers. 1. Secure mylar cover (C) to module. (Figure 3-18) 2. Install left and right brackets (B) on module. (Figure 3-17) 3.
Keyboard Removal Prerequisite: Logic Door Removal 1. Locate keyboard (A) on upper cover. (Figure 3-24) Figure 3-24. Keyboard 2. Starting from the top center of keyboard, unlock eight latches (B) securing keyboard to upper cover. (Figure 3-24 and Figure 3-25) Figure 3-25.
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CAUTION: Keyboard FPC is connected to mainboard connector. Lift with caution. 3. Lift keyboard from upper cover. (Figure 3-26) Figure 3-26. Removing Keyboard (2 of 3) 4. Put keyboard (A) face-down on upper cover to show keyboard FPC (C). (Figure 3-27) Figure 3-27.
Upper Cover Removal NOTE: NOTE: Only the secondary HDD module is a prerequisite to remove the upper cover. Prerequisite: Main and Secondary HDD Module Removal 1. Remove screws (A) from lower cover. (Figure 3-29) Figure 3-29. Lower Cover Screws 2. Show upper cover. (Figure 3-30) Figure 3-30.
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4. Disconnect touchpad FFC (C) from mainboard connector (D). 5. Remove screws (E) from upper cover. (Figure 3-31) Figure 3-31. Upper Cover Screws 6. Place thumb in odd bay (F) and lift right side of upper cover to release locking latches of lower cover.
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7. Continue lifting upper cover to release remaining locking latches of lower cover. (Figure 3-33) Figure 3-33. Removing Upper Cover (2 of 2) 8. Remove upper cover from lower cover. 3-29 Machine Maintenance Procedures...
1. Align module with lower cover guides (F) and USB port slots (G). (Figure 3-50) Figure 3-50. USB Module Guides 2. Install module on lower cover. 3. Install and secure screw (E) to module. 4. Connect FFC (C) to mainboard connector (D). 5.
3. Disconnect Bluetooth cable (C) from mainboard connector (D). (Figure 3-53) Figure 3-53. Bluetooth Cable and Mainboard Connector 4. Remove module (A) from lower cover. 5. Disconnect Bluetooth cable (C) from module connector (E). (Figure 3-54) Figure 3-54. Bluetooth Module and Cable Bluetooth Module Installation 1.
Mainboard Removal Prerequisite: Upper Cover Removal 1. Remove tape (A) securing the USB FFC (B) to the lower cover. (Figure 3-60) Figure 3-60. Mainboard 2. Remove tape (C) securing the Bluetooth cable (E) to the lower cover. 3. Disconnect the following cables from mainboard connectors: ...
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CAUTION: Make sure cables are clear of mainboard before removing mainboard from lower cover. 5. Remove screw (S) from mainboard. (Figure 3-62) Figure 3-62. Mainboard Screw NOTE: NOTE: Make sure to free the VGA, HDMI, and USB ports, headphone and microphone jacks from the left side (T) of the lower cover before removing mainboard.
Mainboard Installation 1. Align mainboard ports with lower cover slots (T). 2. Install the mainboard on the lower cover. 3. Install and secure screw (S) to the mainboard. 4. Connect the DC-IN cable (Q) to connector (R) on top of mainboard. 5.
Thermal Fan Module Installation 1. Install the fan (A) on the mainboard. (Figure 3-65) 2. Install and secure the screws (D) to the module. 3. Connect the cable (B) to the mainboard connector (C). 4. Install the mainboard. Size Quantity Screw Type M2.0x5.0 3-49...
IMPORTANT: Apply suitable thermal grease and make sure all heat pads are in place before replacing module CAUTION: Thermal grease can damage mainboard. Use caution when applying. The following thermal pad types are approved for use: VGA Pads EAPUS/PSX Other Pads ...
CPU Removal Prerequisite: Thermal Module Removal 1. Unlock CPU from mainboard socket by rotating captive screw (A) left 180º. (Figure 3-69) Figure 3-69. CPU 2. Lift CPU (C) from socket. CPU Installation 1. Align CPU marker (B) with socket marker (C). (Figure 3-69) 2.
3. Continue with the left, right and bottom sides of bezel until all locking latches have been released. (Figure 3-80) Figure 3-80. Removing LCD Bezel (2 of 2) 4. Remove bezel from LCD cover. LCD Bezel Installation CAUTION: Antenna and microphone cables may be damaged by the bezel when securing it to the LCD cover.
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Figure 3-82. LCD Bezel Hinge Covers and LCD Cover Wells (2 of 2) 2. Starting at the bottom of the bezel, secure the bezel to the LCD cover locking latches. (Figure 3-83) Figure 3-83. Securing the LCD Bezel (1 of 3) 3-61 Machine Maintenance Procedures...
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3. Continue with the left, right and bottom sides of bezel until all locking latches have been secured. (Figure 3-84 and Figure 3-85) Figure 3-84. Securing the LCD Bezel (2 of 3) Figure 3-85. Securing the LCD Bezel (3 of 3) 4.
WLAN Antenna Removal Prerequisite: LCD Panel Removal 1. Locate the auxiliary WLAN antenna (A) on the LCD cover. (Figure 3-98) Figure 3-98. WLAN Antennas 2. Remove the antenna cable (A) from the LCD cover guides. 3. Remove the foil (B) securing the antenna cable to the LCD cover. 4.
NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.
Power On Issues If the system fails to power on, perform the following: Figure 4-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following. 1. Makes sure the power cable is properly connected to the computer and the electrical outlet.
No Display Issues If the display fails, perform the following: Replace LCD pan el/cable inverter/ B Figure 4-2. No Display Issue No POST or Video If the POST or video does not appear, perform the following: 1. Make sure that internal display is selected. Switching between internal and external by pressing Fn+F5.
8. Start the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered. 9. Reseat the memory modules. 10. Remove the drives (Refer to 11. If the Issue is still not resolved, refer to Abnormal Video If the video appears abnormal, perform the following: 1.
Keyboard Failure If the keyboard fails, perform the following: Figure 4-4. Keyboard Failure Start Check KB FPC well insert Is KB ok? Swap M/B Re-assemble the KB FPC to Replace KB material Troubleshooting...
Internal Speaker Failure If internal speakers fail, perform the following: Figure 4-6. Internal Speaker Failure Sound Problems Perform the following: 1. Boot the computer. 2. Navigate to Start Manager. Check the Device Manager to determine that: The device is properly installed ...
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6. Navigate to Start Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default). 7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen prompts to configure the speakers.
Microphone Failure If internal or external microphones fail, perform the following: Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start and Sound Sound and select the Recording tab. 2. Right click on the Recording tab and select Show Disabled Devices (clear by default).
USB Failure If the USB fails, perform the following: Start Check USB Re-assemble USB FFC to USB Connect Swap USB/B Check USB/B Replace USB Check USB CONN CONN is well Swap M/B Figure 4-8. USB Failure 4-13 Troubleshooting...
Wireless Function Failure If the WLAN fails, perform the following: Figure 4-9. Wireless Function Failure 4-14 Start Re-assemble the Check W/L antenna to W/L antenna to W/L card Check Swap The antenna Check W/L Swap the WL card Swap M/B card antenna card...
Bluetooth Failure If Bluetooth fails, perform the following: Figure 4-10. Bluetooth Failure Troubleshooting Start Check B/T Re-assemble the cable to B/T B/T cable Connect Check B/T Swap The B/T cable Check B/T Swap the B/T Swap M/B cable 4-15...
Thermal Unit Failure If the thermal unit fails, perform the following: Figure 4-12. Thermal Failure Troubleshooting Start Fan cable Well connected Fan ok Thermal well insert Replace M/B Connect it well Replace fan Insert is well 4-17...
Case Failure If the case fails, perform the following: Figure 4-13. Case Failure 4-18 Start Fan cable Well connected Fan ok Thermal well insert Replace M/B Connect it well Replace fan Insert is well Troubleshooting...
Other Functions Failure HDD Not Operating Correctly To determine if the HDD is operating correctly, perform the following: 1. Disconnect all external devices. 2. Run a complete virus scan using up-to-date software to confirm the computer is virus free. 3. Run the Windows Vista Startup Repair Utility: a.
ODD Failure If the ODD fails, perform the following: Figure 4-14. ODD Failure ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: Audio CDs do not play when loaded DVDs do not play when loaded ...
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Perform the following: 1. Boot the computer and retry the operation. 2. Use an different disc. 3. Navigate to Start with Removable Storage panel. 4. Navigate to Start Manager. 5. Double click lDE ATA/ATAPI controllers. If a device shows a down arrow, right click on the device and click Enable.
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Discs Do Not Burn Properly If discs can not be burned, perform the following: 6. Confirm that the default drive is record enabled: Navigate to Start Select the Recording tab. In the Desktop disc recording panel, select the writable ODD from the drop down list.
Drive Read Failure If discs cannot be read when inserted in the drive, perform the following. 1. Remove and clean the failed disc. 2. Retry reading the CD or DVD. Test the drive using other discs. Play a DVD movie ...
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9. If the issue is resolved, repeat Step 8 and select an earlier time and date. 10. Run the Event Viewer to check the events log for errors. For more information refer to Windows Help and Support. 11. Roll back the mouse driver to the previous version if updated recently. 12.
1. Remove power from the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices ...
Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-2. POST Code Range Phase PostBDS InsydeH2ODDT™...
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Table 4-3. SEC Phase POST Code Table (Continued) Functionality Name (Include\PostCode.h) SEC_FORCE_MAX_RATIO* SEC_GO_TO_SECSTARTUP SEC_GO_TO_PEICORE party relate functions – Platform dependence. Table 4-4. PEI Phase POST Code Table Functionality Name (Include\PostCode.h) PEI_SIO_INIT PEI_CPU_REG_INIT PEI_CPU_AP_INIT* PEI_CPU_HT_RESET* PEI_PCIE_MMIO_INIT PEI_NB_REG_INIT PEI_SB_REG_INIT PEI_PCIE_TRAINING* PEI_TPM_INIT PEI_SMBUS_INIT PEI_PROGRAM_CLOCK_GEN PEI_IGD_EARLY_INITIAL * PEI_HECI_INIT*...
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Table 4-6. BDS Phase POST Code Table (Continued) Functionality Name (Include\PostCode.h) BDS_ENTER_SETUP BDS_ENTER_BOOT_MANAGER BDS_BOOT_DEVICE_SELECT BDS_EFI64_SHADOW_ALL_LEGACY_ROM BDS_ACPI_S3SAVE BDS_READY_TO_BOOT_EVENT BDS_GO_LEGACY_BOOT BDS_GO_UEFI_BOOT BDS_LEGACY16_PREPARE_TO_BOOT BDS_EXIT_BOOT_SERVICES* BDS_LEGACY_BOOT_EVENT BDS_ENTER_LEGACY_16_BOOT BDS_RECOVERY_START_FLASH party relate functions – Platform dependence. Table 4-7. PostBDS POST Code Table Functionality Name (Include\PostCode.h) POST_BDS_NO_BOOT_DEVICE POST_BDS_START_IMAGE POST_BDS_ENTER_INTI9 POST_BDS_BOOT_SECTOR...
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Table 4-8. S3 Functions POST Code Table Functionality Name (Include\PostCode.h) S3_RESTORE_MEMORY_CONTROLLER S3_INSTALL_S3_MEMORY S3_SWITCH_STACK S3_MEMORY_CALLBACK S3_ENTER_S3_RESUME_PEIM S3_BEFORE_ACPI_BOOT_SCRIPT S3_BEFORE_RUNTIME_BOOT_SCRIPT S3_BEFORE_RELOCATE_SMM_BASE S3_BEFORE_MP_INIT S3_BEFORE_RESTORE_ACPI_CALLBACK S3_AFTER_RESTORE_ACPI_CALLBACK S3_GO_TO_FACS_WAKING_VECTOR Table 4-9. ACPI Functions POST Code Table Functionality Name (Include\PostCode.h) ASL_ENTER_S1 ASL_ENTER_S3 ASL_ENTER_S4 ASL_ENTER_S5 ASL_WAKEUP_S1 ASL_WAKEUP_S3 ASL_WAKEUP_S4 4-32 Phase Post Description...
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Table 4-10. SMM Functions POST Code Table Functionality Name (Include\PostCode.h) SMM_IDENTIFY_FLASH_DEVICE SMM_SMM_PLATFORM_INIT SMM_ACPI_ENABLE_START SMM_ACPI_ENABLE_END SMM_S1_SLEEP_CALLBACK SMM_S3_SLEEP_CALLBACK SMM_S4_SLEEP_CALLBACK SMM_S5_SLEEP_CALLBACK SMM_ACPI_DISABLE_START SMM_ACPI_DISABLE_END Table 4-11. InsydeH2ODDT Debugger POST Code Table Functionality Name (Include\PostCode.h) Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger...
Jumper and Connector Locations Mainboard Top Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Item Description JLED2 Power Sub Board Connector (SJV70) JLED1 Power Sub Board Connector (JE70) JLVDS1 LVDS Panel Connector JKB1 Keyboard Connector JSPK1 Internal Speaker Connector JMIC2 Internal Microphone Connector JLAN1 LAN Sub Board Connector...
Clearing Password and BIOS Recovery This section provides users with the SOP (standard operating procedure) for clearing the BIOS password and recovering the BIOS for the Acer Aspire 7560/7560G. Clearing Password NOTE: NOTE: The following procedure is only for clearing BIOS Password (Supervisor Password and User Password).
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware if a previous BIOS flashing process has failed.
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Figure 5-5. Format USB HDD 6. Click Start to begin the procedure. 7. Click OK to close the warning dialogue (Figure 5-6). Figure 5-6. Format Warning Dialogue Jumper and Connector Locations...
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8. When formatting is complete, a dialogue is shown. (Figure 5-7) Figure 5-7. Format Complete Dialogue 9. Click OK to close dialogue. 10. Click Close to close the USB HDD Format dialogue (Figure 5-8). Figure 5-8. Close Format Dialogue NOTE: NOTE: A DOS mode flash package is a compressed file (*.zip, *.7z, *.rar).
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Using the USB Crisis Key 1. Turn off the system and disconnect the AC adapter. Refer to NOTE: NOTE: Make sure the power and charge lights are off, as shown on the power indicator. Refer Closed Front View. 2. Plug in USB HDD. 3.
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Guide. For Acer Authorized Service Providers, the Acer office may have a different part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.
FRU List Table 6-4. FRU List Category ADAPTER Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65VH BA, LV5, Low profile LED LF Adapter Chicony Power 65W 19V 1.7x5.5x11 Yellow CPA09-A065N1, LV5, low profile LF Adapter Chicony Power 90W 19V 1.7x5.5x11 Blue A10-090P3A / A090A029L, LV5 low profile LF BATTERY Battery SANYO AS10D Li-Ion 3S2P SANYO 6 cell...
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Table 6-4. FRU List (Continued) Category LAN BOARD Foxconn Wirelss LAN Atheros HB95BG (HM) T77H121.10 Foxconn Wireless LAN Atheros HB97 2x2 BGN (HM) Liteon Wireless LAN Atheris HB97 2x2 BGN (HM) WN6603AH Liteon Wireless LAN Realtek 8192SE BGN WN6603LH(2x2 BGN) CABLE BLUETOOTH CABLE-6PIN RJ45 CABLE...
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Table 6-4. FRU List (Continued) Category CASE/COVER/BRACKET ASSEMBLY UPPER CASE IMR-GRAY UPPER CASE IMR-BLUE LOWER CASE HDD DOOR FOR W/O 2ND HDD HDD DOOR FOR W/2ND HDD HDD BRACKET-L HDD BRACKET-R CPU/PROCESSOR CPU AMD - A4-3300M 1.9G 2M 35W B0 HD6480M CPU AMD - A6-3400M 1.4G 4M 35W B0 HD6520M CPU AMD - A8-3500M 1.5G 4M 35W B0 HD6620M ODD MODULE...
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Table 6-4. FRU List (Continued) Category ODD PANASONIC BD COMBO 12.7mm Tray DL 4X UJ141AJ LF W/O bezel SATA Zero Power + BUS Encryption ODD PIONEER BD COMBO 12.7mm Tray DL 4X BDC-TD03RT LF W/O bezel 1.01 SATA Zero Power + BUS Encryption (Windows 7) ODD HLDS BD COMBO 12.7mm Tray DL 6X CT30P LF W/O bezel 1.00 SATA HF + 3D + Bus Encryption...
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8MB LF+HF F/W:0001SDM1 HDD HGST 2.5" 5400rpm 750GB HTS547575A9E384, Jet B, 375G/P SATA 8MB LF F/W:DA3872 KEYBOARD Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 103KS Black US International Texture Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 103KS Black Greek Texture...
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Table 6-4. FRU List (Continued) Category Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 103KS Black US International w/ Hebrew Texture Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 103KS Black Thailand Texture Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 104KS Black UK Texture...
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Table 6-4. FRU List (Continued) Category Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 104KS Black CZ/SK Texture Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 104KS Black Brazilian Portuguese Texture Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 107KS Black Japanese Texture...
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Table 6-4. FRU List (Continued) Category LCD BRACKET R&L CAMERA 1.3M HD LED LCD AUO 17.3'' WXGA+ Glare B173RW01-V3 LF 220nit 8ms 500:1 LED LCD LPL 17.3" WXGA+ Glare LP173WD1-TLA3 LF 220nit 8ms 600:1 LED LCD CMO 17.3" WXGA+ Glare N173O6-L02 LF 220nit 8ms 600:1 LED LCD CMO 17.3'' WXGA+ Glare N173FGE-L21 LF 220nit 8ms 650:1...
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Table 6-4. FRU List (Continued) Category LCD CABLE LCD BRACKET R&L CAMERA 1.3M HD LED LCD AUO 17.3'' WXGA+ Glare B173RW01-V3 LF 220nit 8ms 500:1 LED LCD LPL 17.3" WXGA+ Glare LP173WD1-TLA3 LF 220nit 8ms 600:1 LED LCD CMO 17.3" WXGA+ Glare N173O6-L02 LF 220nit 8ms 600:1 LED LCD CMO 17.3'' WXGA+ Glare N173FGE-L21 LF 220nit 8ms 650:1...
Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of ® its system functions are tested under Windows 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
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Table 8-1. Aspire 7560/7560G (Continued) Vendor 60004668 SO2GBIII13 ELPIDA 60004668 SO2GBIII13 ELPIDA 60004668 SO4GBIII10 ELPIDA 60004668 SO4GBIII13 ELPIDA 60024207 SO1GBIII13 KINGSTON-FA R EAST 60024207 SO2GBIII13 KINGSTON-FA R EAST 60024207 SO2GBIII13 KINGSTON-FA R EAST 60024207 SO4GBIII13 KINGSTON-FA R EAST NB Chipset...
This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.
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