Page 3
Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task. The following typographical conventions are used in this document: ...
Page 4
Acer-authorized Service Providers: The Acer office may have a different part number code than those given in the FRU list in this service guide. A list must be provided by the regional Acer office to order FRU parts for repair and service of customer machines.
Dual-channel DDR3 SDRAM support: Up to 4 GB of DDR3 system memory, upgradable to 8 GB using two soDIMM modules Display 15.6" HD 1366 x 768 resolution, high-brightness (200-nit) Acer CineCrystal™ LED-backlit TFT LCD Mercury-free, environment-friendly 16:9 aspect ratio ...
Input and Controls Keyboard 103-/104-/107-key Acer FineTip keyboard with independent standard numeric keypad, international language support Touchpad Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip Media keys Media control keys (printed on keyboard): play/pause, stop, previous, next, volume ...
Environment Temperature: Operating: 41 F to 95 F (5 C to 35 C) Non-operating: -4 F to 149 F (-20 C to 65 C) Humidity (non-condensing): Operating: 20% to 80% Non-operating: 20% to 80% Hardware Specifications and Configurations...
Notebook Tour Figure 1-1. Top ViewTop View Table 1-1. Top View Icon Integrated webcam Display screen Power button Keyboard Touchpad Click buttons (left and right) Microphone Hardware Specifications and Configurations Item Web camera for video communication (configuration may vary by model). Also called Liquid-Crystal Display (LCD), displays computer output (configuration may vary by model).
Page 22
Table 1-1. Top View Icon Power indicator Battery indicator Palmrest Speaker Note: Color option may depend on the model. 1-12 Item Indicates the computer's power status. Indicates the computer's battery status. 1. Charging: The light shows amber when the battery is charging. 2.
Page 23
Figure 1-2. Closed Front View Table 1-2. Closed Front View Icon Microphone jack Headphone/ speaker/line-out jack 2-in-1 card reader Hardware Specifications and Configurations Item Accepts inputs from external microphones. Connects to audio line-out devices (e.g., speakers, headphones). Accepts Secure Digital (SD), MultiMediaCard (MMC).
Page 24
Figure 1-3. Rear View Table 1-3. Rear View Icon Item Description Battery bay Houses the computer's battery pack. Note: Your computer may be equipped with a different battery to the one in the picture. 1-14 Hardware Specifications and Configurations...
Page 25
Figure 1-4. Left View Table 1-4. Left View Icon DC-in jack Ventilation slots External display (VGA) port Ethernet (RJ-45) port HDMI port USB 2.0 port Hardware Specifications and Configurations Item Connects to an AC adapter. Enable the computer to stay cool, even after prolonged use.
Page 26
Figure 1-5. Right View Table 1-5. Right View Icon USB 2.0 ports Optical drive Optical disk access indicator Optical drive eject button Emergency eject hole Kensington lock slot 1-16 Item Connect to USB 2.0 devices (e.g., USB mouse, USB camera). Internal optical drive;...
Page 27
Figure 1-6. Base View Table 1-6. Base View Icon Battery bay Battery lock Ventilation slots Battery release latch Hardware Specifications and Configurations Item Houses the computer's battery pack. Locks the battery in position. Enable the computer to stay cool, even after prolonged use.
Touchpad Basics Figure 1-7. Touchpad Move your finger across the Touchpad (1) to move the cursor. Press the left (2) and right (3) buttons located beneath the Touchpad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse.
Using the Keyboard The computer has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Figure 1-8. Keyboard Lock Keys Lock Keys The keyboard has three lock keys which can be toggled on and off. Lock key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Logo key Application key Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.
Hotkeys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. Figure 1-9. Keyboard Hotkeys To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hockey combination.
Hot key Icon <Fn> + < > <Fn> + < > <Fn> + <Home> <Fn> + <Pg Up> <Fn> + <Pg Dn> <Fn> + <End> Using the communication key* Here you can enable and disable the various wireless connectivity devices on your computer.
Page 33
System Block Diagram Interfaces iGFX MEMORY SYSTEM Figure 1-10. System Block Diagram 1-23 Hardware Specifications and Configurations...
Specification Tables Computer specifications Item Dimensions Length Width Height (front to rear) Weight (equipped with optical drive, flash drive, and battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating...
System Board Major Chips Item Core logic Intel® Ibex-Peak Integrated Atheros AR8158L - Mega LAN solution. S5 Wake on LAN. USB 2.0 USB2.0 embedded in PCH Super I/O controller embedded Bluetooth Bluetooth 2.1 with EDR/BT3.0 supported Wireless Atheros HB125, Realtek RTL8188CE PCMCIA Audio codec Realtek ALC271X...
CPU Fan True Value Table (TJ85-CPU) Fan On (°C) Throttling 50%: On =83C ; Off=81C OS Shut down: 85C H/W Shut down : 85C System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type...
Hardware Specifications and Configurations Specification Atheros AR8158-BL1A-RL RJ45 RJ45 at the left side Supports 10/100/1000 Specification Acer FineTip keyboard 103-/104-/107-key Plug USB keyboard to the USB port directly: Yes Phantom key auto detect Overlay numeric keypad Supports independent pgdn/pgup/pgup/home/end keys ...
Hard Disk Drive (AVL components) Item Vendor & Toshiba Model MK2559GSXP Name WD2500BPVT -22JJ5T0 HGST HTS543225A7 A384 Seagate ST250LT003/9 YG14C-188 Capacity (GB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Fast data transfer rate (Gbits / sec,...
LED 15.6” Item Vendor & Model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch (mm) Typical White Luminance (cd/m also called Brightness Contrast Ratio Response Time (Optical Rise Time/Fall Time) msec Typical Power Consumption (watt) Weight (without inverter) Physical Size (mm) Electrical Interface Viewing Angle (degree)
Item Features Controller Features Camera Item Vendor & Model Liteon 0.3MB LT7675AL Type CMOS image sensor with VGA Mini Card Item Number supported Features 3G Card (not available in this model) Item Features 1-34 Specifications Bluetooth 3.0 compliant Point-to-multipoint operation ...
Audio Codec and Amplifier Item Audio Realtek ALC271X Controller Features Meets WLP (Windows Logo Program) requirements for Windows XP, Vista and Windows 7 98dB Signal-to-Noise Ratio (A-weighting) for DAC output 90dB Signal-to-Noise Ratio (A-weighting) for ADC output 4-channel DAC supports 16/20/24-bit PCM format for indepent two ...
Item Intel low power ECR compliant: supports power status control, jack detection, and wake-up event in D3 mode Built in a 5V-to-4.5V linear regulator with 60db PSRR to power analog circuitry 48-pin QFN ‘Green’ package Audio Interface Item Audio Controller Audio onboard or optional...
VRAM Item Chipset Memory size Interface USB Port Item USB compliance level EHCI Number of USB port(s) Location Output Current AC Adapter Item Input rating Maximum input AC current Inrush current Efficiency Hardware Specifications and Configurations Specification N/A (Shared memory only) Specification Universal Serial Bus 2.0 1 left side, 2 right side...
System Power Management Item Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) Card Reader Item Chipset Package Maximum supported size Features 1-38 Specification Al devices in the system are turned off completely. OS initiated shutdown.
System LED Indicator Item Lock System state HDD access state Wireless state Power button backlight Battery state System DMA Specification Legacy Mode DMA0 DMA1 DMA2 DMA3 DMA4 DMA5 DMA6 DMA7 *ExpressCard controller can use DMA 1, 2, or 5. Hardware Specifications and Configurations Specification Caps Lock on = Blue ...
System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises.
BIOS The following is a description of the tabs found on the InsydeH20 BIOS Setup Utility screen: NOTE: NOTE: The screens provided are for reference only. Actual values may differ by model. Information The Information tab shows a summary of computer hardware information. Figure 2-1.
Page 61
Table 2-1. BIOS Information (Continued) Parameter Serial Number Asset Tag Number Product Name Manufacturer Name UUID System Utilities Description Serial number of unit Asset tag number of system Product name of the system Manufacturer of system Universally Unique Identifier...
Main The Main tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Figure 2-2. BIOS Main Table 2-2 describes the parameters shown in Figure 2-2. Table 2-2. BIOS Main Parameter System Time BIOS system time in 24-hour format...
Page 63
Table 2-2. BIOS Main (Continued) Parameter Description Format/Option SATA Mode Option to set SATA controller mode Option: AHCI or IDE System Utilities...
Advanced The Advanced tab shows the configuration of system settings, including: Boot configuration Peripheral configuration IDE configuration Thermal configuration Video configuration Chipset configuration ACPI table/feature control PCI express configuration Extended ICC Use - and ¯...
Security The Security tab shows parameters that safeguard and protect the computer from unauthorized use. Figure 2-4. BIOS Security Table 2-3 describes the parameters shown in Figure 2-4. Table 2-3. BIOS Security Parameter Supervisor Password Is User Password Is HDD Password Is Set Supervisor Password Set User Password Set HDD Password...
NOTE: NOTE: When prompted to enter password, three attempts are allowed before system halts. Resetting BIOS password may require computer be returned to dealer. Setting a Password Perform the following to set user or supervisor passwords: 1. Use the and keys to highlight the Set Supervisor Password parameter and press Enter.
2. Type current password in Enter Current Password field and press Enter. 3. Press Enter twice New Password fields. Computer will set Supervisor Password parameter to Clear. 4. Press F10 to save changes and exit the BIOS Setup Utility. Changing a Password 1.
Page 68
Figure 2-9. Setup Warning: Invalid Password If new password and confirm new password strings do not match, the Setup Warning dialog appears (Figure 2-10). Figure 2-10. Setup Warning: Passwords Do Not Match 2-12 System Utilities...
Power The power tab allows you to change the various power settings. Figure 2-11. BIOS Power Table 2-4 describes the parameters shown in Figure 2-11. Table 2-4. BIOS Power Parameter Advanced CPU Control Platform Power Management Break Event System Utilities Description Set CPU parameters Shows power settings...
Boot The Boot tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the: USB diskette drives Onboard hard disk drive DVD drive in the module bay Use and keys to select a device and press F5 or F6 to change the value. Figure 2-12.
BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used.
DOS Flash Utility Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Figure 2-14.
WinFlash Utility Perform the following to use the WinFlash Utility: 1. Double-click WinFlash executable (ZQR_101W.exe). 2. Click OK to begin update. A progress screen is shown. (Figure 2-16) Figure 2-16. InsydeFlash 2-18 System Utilities...
Clearing BIOS Passwords CAUTION: If Power-on Password authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure or flashing the BIOS. See Crisis Disk This section provides details about removing HDD/BIOS passwords. Clear the BIOS Password as follows: NOTE: NOTE: If the BIOC password is incorrectly entered three times, an error is generated.
Removing BIOS Passwords (Hardware method) To clear User or Supervisor passwords, remove lower cover and use a metal instrument to short the CMOS jumper. Figure 2-19. CMOS Jumper Table 2-6. CMOS Jumper Item (Software method) If wrong supervisor password is entered three times, the message System will halt! is displayed on screen.
Page 77
If user is unable to obtain correct password then it must be removed. There are two methods to do this. Method 1: If BIOS menu item Power on Password is set to Enabled, then Crisis Recovery disc must be used. Method 2: If BIOS menu item Power on Password is set to Disabled.
Removing Insyde HDD Password Clear the BIOS Password as follows: To reset the BIOS password, perform the following: 1. When the user keys in the wrong password three times, the system reports the error code: Figure 2-22. Unlock Password Prompt 2.
Miscellaneous Tools Using DMITools The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware management. When the BIOS shows Verifying DMI pool data, it is checking that the table correlates with the hardware before sending information to the operating system (Windows, etc.).
Page 80
Press 1 to modify the asset tag key. Figure 2-26. Asset Tag Menu Item Press 2 to modify the product number key. Figure 2-27. Product Name Menu Item 2-24 System Utilities...
Page 81
Press 3 to modify serial number key. Figure 2-28. Serial Number Menu Item Press 4 to modify the 1394 GUID number key. Figure 2-29. 1394 GUID Number Menu Item Press 0 to exit. System Utilities 2-25...
At the command prompt, type VEEPROM to write any changes in the data to the EEPROM. Figure 2-30. VEEPROM Command Prompt NOTE: NOTE: When using any of the write options, restart the system to make the new DMI data effective. Using STUUID To use STUUID, perform the following: 1.
Current MAC ID of ESN EEPROM : 00269E230844 Compare ACER & OEM S/N of ESN EEPROM : PASS 4. Flash is completed when the message, Compare ACER & OEM S/N of ESN EEPROM: PASS, is shown. 5. At the command prompt, run VEEPROM.EXE to write any changes in the data to the EEPROM.
Crisis Disk Recovery 1. Plug in the USB flash disk. 2. Select the Fast Format option and click Start. Then click Next. 3. Click Format and then Exit to complete the operation. 4. Copy the ZQR.fd file to the USB flash disk root directory and rename to BIOS.fd. NOTE: NOTE: Do not place any other *.fd files to the USB flash disk root directory.
Maintenance Flowchart The flowchart in Figure 3-1 shows a graphic representation of the module removal and installation sequences. It shows information on what components may need to be removed and installed during servicing. Dummy USB module DC-in Jack Power board Figure 3-1.
Getting Started Flowchart Figure 3-1 identifies sections for the removal and install sequence. Follow the order of the sequence to avoid damage to any of the hardware components. Do the following prior to starting any maintenance procedures: 1. Remove power (A) from the system and peripherals. 2.
Battery Pack Removal 1. Place computer on flat surface, battery side up. 2. Push battery lock/unlock latch (A) to unlock position (Figure 3-3). 3. Push and hold battery release latch (B) to release position (Figure 3-3). 4. Lift battery pack (C) from battery bay (Figure 3-3). Figure 3-3.
Dummy Card Removal 1. Push the dummy card (A) in to release it from the spring latch (Figure 3-4). 2. Remove the dummy card (A) (Figure 3-4). Figure 3-4. Dummy Card Dummy Card Installation 1. Insert the dummy card (A) (Figure 3-4). 2.
Keyboard Removal Prerequisite: Battery Pack Removal 1. Release six (6) latches from the keyboard (Figure 3-5). Figure 3-5. Keyboard Latches 2. Turn the keyboard over so that the keys are face down on the upper case (C) (Figure 3-6). 3. Disconnect the keyboard FPC (A) from the mainboard connector (B) (Figure 3-6). Figure 3-6.
CAUTION: Keyboard FPC (Flexible Printed Circuit) can be damaged if removed while the mainboard connector is locked. Keyboard Installation 1. Put the keyboard face down on the upper case (C). Refer to 2. Connect the keyboard FPC (A) to the mainboard connector (B). Refer to 3.
UpperCase Screws and FFC Removal Prerequisite: Keyboard Removal 1. Disconnect the touchpad cable (A), speaker cable (B) and power cable (C) (Figure 3-7). Figure 3-7. Base Cover Screw Removal 2. Remove the four (4) screws from the upper case (Figure 3-7). UpperCase Screws and FFC Installation 3.
Base Cover Removal Prerequisite: ODD (Optical Disk Drive) Module Removal 1. Remove twentythree (23) screws from the lower case (Figure 3-11). 2. Remove the base cover. Figure 3-11. Outside Screws Base Cover Installation 1. Install the base cover and press downward until the tab engages. 2.
USB Module Removal Prerequisite: Base Cover Removal 1. Disconnect USB module FFC (A) from USB module connector (B) (Figure 3-12). 2. Disconnect and remove USB module FFC (A) from mainboard connector (C)(Figure 3-12). Figure 3-12. USB module 3-16 Machine Maintenance Procedures...
3. Remove screw (D) from lower cover (Figure 3-13) Figure 3-13. USB screw 4. Remove USB module from lower case. USB Module Installation 1. Install USB module on lower cover. 2. Install and secure screw (D) to lower cover (Figure 3-13). 3.
HDD (Hard Disk Drive) Removal Prerequisite: USB Module Removal 1. Using the pull-tab, slide the HDD module in the direction of the arrow to disconnect the interface. (Figure 3-14). Figure 3-14. HDD Location 2. Remove the HDD module as shown in Figure 3-15. Figure 3-15.
RTC (Real Time Clock) Battery Removal Prerequisite: Base Cover Removal 1. Lift the RTC battery away from the mainboard Figure 3-17. RTC battery IMPORTANT: Follow local regulations for battery (C) disposal (Figure 3-17). RTC Battery Installation 1. Place the RTC battery into the mainboard connector. Refer to 2.
WLAN (Wireless Local Area Network) Module Removal Prerequisite: Base Cover Removal 1. Find the WLAN module (B) (Figure 3-18). 2. Disconnect antenna cables (A) from module (Figure 3-18). Figure 3-18. WLAN Module 3. Remove one (1) screw (C) from the mainboard. Refer to Figure 3-19.
Page 106
Figure 3-19. WLAN Module 4. Disconnect antenna cables (D) from module (Figure 3-20). Figure 3-20. WLAN Module 5. Remove the WLAN module from the mainboard connector (E). Refer to 3-22 Machine Maintenance Procedures Figure 3-21.
Figure 3-21. WLAN Module WLAN Module Installation 1. Place the WLAN module into the mainboard connector (E). Refer to 2. Secure the antennas to the cable guides on the thermal module. Refer to 3. Install and secure one (1) screw (C) to mainboard. Refer to 4.
Bluetooth Module Removal Prerequisite: Base Cover Removal 1. Find the Bluetooth Module on the lower case (A) (Figure 3-22). 2. Disconnect the Bluetooth cable (B) from the mainboard connector (C). Figure 3-22. Bluetooth Module 3. Remove the mylar tape (D) (Figure 3-23). Figure 3-23.
4. Remove the Bluetooth Module from the lower case. 5. Disconnect the bluetooth cable (B) from the bluetooth module (E) (Figure 3-24). Figure 3-24. Bluetooth Module Bluetooth Module Installation 1. Connect the Bluetooth cable (B) to the bluetooth module (Figure 3-23). 2.
Thermal Module Removal Prerequisite: Base Cover Removal 1. Disconnect the thermal fan cable (A) from the mainboard connector (B) (Figure 3-25). 2. Remove four (4) screws from the thermal module (Figure 3-25). Figure 3-25. Thermal Module 3-26 Machine Maintenance Procedures...
3. Remove the thermal module from the mainboard as shown in Figure 3-26. Figure 3-26. Thermal Module Removal Thermal Module Installation IMPORTANT: Apply approved thermal grease and ensure all heat pads are in position before replacing CAUTION: Use caution when applying thermal grease. Thermal grease may cause damage to the mainboard.
Mainboard Removal Prerequisite: Bluetooth Module Removal 1. Find the mainboard on the lower case (Figure 3-27). Figure 3-27. Mainboard Location 2. Disconnect the speaker cable from the mainboard connector (A) (Figure 3-27). 3. Remove two (2) screws (B) from the mainboard (Figure 3-27). 4.
Figure 3-28. Mainboard IMPORTANT: The mainboard is shown in the above image. Please follow local regulations for disposal. Mainboard Installation 1. Place the mainboard onto the lower case 2. Install and secure two (2) screws (B) to the mainboard 3. Connect the speaker cable to the mainboard connector (A) (Figure 3-27). 4.
CPU (Central Processing Unit) Removal Prerequisite: Mainboard Removal 1. Using a slotted screw driver, rotate the CPU camlock (A) 180° counter-clockwise (Figure 3-29). Figure 3-29. CPU Removal 2. Carefully lift the CPU clear of the socket (Figure 3-30). Figure 3-30. CPU Removal Machine Maintenance Procedures 3-31...
IMPORTANT: Place the CPU on a clean, dry surface when it is not installed. CPU Installation 1. Place the CPU into the CPU socket 2. Using a slotted screw driver, rotate the CPU locking screw 180° clockwise to secure it in the package.
PCH (Platform Controller Hub) Removal Prerequisite: Mainboard Removal 1. Find the PCH (A). Refer to Figure 3-31. 2. Remove the two (2) screws from the mainboard (Figure 3-31). Figure 3-31. PCH screws Removal 3. Remove the PCH by lifting it from the mainboard (Figure 3-32). Figure 3-32.
PCH Installation 1. Place the PCH onto the mainboard 2. Install and secure two (2) screws to the mainboard (Figure 3-31). 3. Install the mainboard. Size M2.5*3.5 Call 3-34 (Figure 3-32). Quantity Machine Maintenance Procedures Screw Type...
DIMM (Dual In-line Memory Module) Removal Prerequisite: Mainboard Removal 1. Push out the release latches on both sides of the DIMM socket to release the DIMM module (Figure 3-33). Figure 3-33. DIMM Removal 2. Remove the DIMM module (Figure 3-34). Figure 3-34.
DIMM Installation 1. Connect the DIMM to the mainboard connector (B). Refer to Figure 3-34. 2. Push down on the DIMM until the module clips (A) lock into position. Refer to Figure 3-34. 3. Install the mainboard. 3-36 Machine Maintenance Procedures...
Power Board Removal Prerequisite: Mainboard Removal 1. Remove the two (2) screws from the power board Figure 3-35. Power board screws removal 2. Remove the power board by lifting it from the lower case Figure 3-36. Power board removal Machine Maintenance Procedures (Figure 3-35).
Power Board Installation 1. Place the power board onto the lower case and press down to secure it. Refer to Figure 3-36. 2. Install and secure two (2) screws to the power board. Refer to Figure 3-35 3. Install the mainboard. Size M2.5*3.5 Call...
DC-in Jack Removal Prerequisite: Mainboard Removal 1. Remove the DC-in jack by lifting upwards from the lower case Figure 3-37. DC-in jack removal 2. Remove the bracket from the DC-in jack Figure 3-38. DC-in jack bracket removal Machine Maintenance Procedures (Figure (Figure 3-38).
DC-in Jack Installation 1. Place the bracket on the DC-in jack. Refer to Figure 3-38 2. Place the DC-in jack onto the lower case and press down to secure it. Refer to Figure 3-37. 3. Install the mainboard. 3-40 Machine Maintenance Procedures...
Speakers Removal Prerequisite: Mainboard Removal 1. Remove the speakers by lifting upwards from the lower case Figure 3-39. Speakers Speakers Installation 1. Place the speakers onto the lower case and press down to secure it. Refer to Figure 3-39. 2. Install the mainboard. Machine Maintenance Procedures (Figure 3-39).
LCD (Liquid Crystal Display) Module Removal Prerequisite: Base Cover Removal 1. Remove the two (2) screws (A) from the LCD hinges (Figure 3-40). Figure 3-40. LCD Hinge Screws 2. Lift the lower case upward from the LCD module (Figure 3-41). Figure 3-41.
CAUTION: Make sure all cables are moved away from the device to avoid damage during removal. LCD Module Installation 1. Align the LCD hinges with the hinge guides on the lower case. 2. Install and secure two(2) screws (A). Refer to 3.
LCD Bezel Removal Prerequisite: LCD Module Removal 1. Remove two (2) screws from the LCD module (Figure 3-42). Figure 3-42. LCD Bezel Screws 2. Pry the bezel upwards at the base of the LCD module releasing it from the latches (Figure 3-43).
3. Continue along the sides of the bezel until all the latches have been released (Figure 3-44). Figure 3-44. LCD Bezel Removal 4. Lift the bezel from LCD module. LCD Bezel Installation 1. Put LCD bezel on the LCD module. Refer to 2.
Camera Module Removal Prerequisite: LCD Bezel Removal 1. Lift the cameral module from the LCD cover (Figure 3-45). Figure 3-45. Camera Module Removal 2. Disconnect the cable as shown (Figure 3-46). Figure 3-46. Camera Module Removal 3-46 Machine Maintenance Procedures...
3. Remove the camera module from the LCD cover. Camera Module Installation 1. Connect the camera cable. Refer to Figure 3-46. 2. Place the camera module on the LCD module. Refer to Figure 3-45. 3. Install the LCD bezel. 3-47 Machine Maintenance Procedures...
LCD Panel Installation 1. Place the LCD panel on the LCD cover. Refer to 2. Install and secure four (4) screws to the LCD panel. Refer to 3. Connect the camera cable (A) to the camera connector (B). Refer to 4.
LCD Hinge Removal Prerequisite: LCD Panel Removal 1. Remove the three (3) screws on each side of the hinge (Figure 3-49). Figure 3-49. LCD Hinges 2. Remove LCD hinges from the LCD module. LCD Hinge Installation 1. Place the LCD hinges on the LCD module (Figure 3-49). 2.
LVDS Cable Removal Prerequisite: LCD Panel Removal 1. Remove the top mylar (A) and the adhesives on the rear of the LCD panel (Figure 3-50). Figure 3-50. LVDS Cable 3-51 Machine Maintenance Procedures...
2. Remove the bottom mylar and disconnect the LVDS cable from the LCD panel connector (B) Figure 3-51 Figure 3-51. LVDS Cable Connector LVDS Cable Installation 1. Place the LVDS cable into the LCD panel connector (B) and secure the bottom mylar tape (C) Figure 3-51 2.
NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.
Power On Issues If the system does not power on, perform the following: Figure 4-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following. Makes sure the power cable is properly connected to the computer and the electrical outlet. 2.
No Display Issues If the Display does not work, perform the following: Replace LCD panel/ LCD cable Figure 4-2. No Display Issue No POST or Video If the POST or video does not appear, perform the following: 1. Make sure that internal display is selected. Switching between internal and external by pressing Fn+F5.
4. Connect the power and reboot the computer. 5. Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5. 6. If the POST or video appears on the external display only, refer to 7.
Page 143
9. If the issue is still not resolved, refer to Online Support Information. Troubleshooting...
Keyboard Failure If the Keyboard fails, perform the following: START Keyboard FPC well connected? Keyboard OK? Replace M/B Figure 4-4. Keyboard Failure Troubleshooting Connect it well Replace keyboard...
Internal Speaker Failure If internal Speakers fail, perform the following: Figure 4-6. Internal Speaker Failure Sound Problems Perform the following, one at a time. Boot the computer. 2. Navigate to Start Device Manager. Check the Device Manager to determine that: ...
Page 148
that Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default). 7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen prompts to configure the speakers.
Microphone Failure If internal or external Microphones fail, perform the following: Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start Hardware and Sound 2. Right click on the Recording tab and select Show Disabled Devices (clear by default).
USB Failure If the USB fails, perform the following: Check USB/B to M/B cable Check USB/B Swap M/B Figure 4-8. USB Failure 4-14 Start Re-assemble the USB/B cable to M/B Swap USB/B and USB cable Troubleshooting...
Other Functions Failure 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective. 4-15 Troubleshooting...
Remove power from the computer. 2. Visually check components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive ...
Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-2. POST Code Range Phase PostBDS InsydeH2ODDT™...
Page 154
Table 4-3. (Continued)SEC Phase POST Code Table Functionality Name (Include\ PostCode.h) SEC_GO_TO_SECSTARTUP SEC_GO_TO_PEICORE * 3rd party relate functions – Platform dependence. Table 4-4. PEI Phase POST Code Table Functionality Name (Include\ PostCode.h) PEI_SIO_INIT PEI_CPU_REG_INIT PEI_CPU_AP_INIT* PEI_CPU_HT_RESET* PEI_PCIE_MMIO_INIT PEI_NB_REG_INIT PEI_SB_REG_INIT PEI_PCIE_TRAINING* PEI_TPM_INIT PEI_SMBUS_INIT PEI_PROGRAM_CLOCK_GEN...
Page 155
Table 4-4. (Continued)PEI Phase POST Code Table Functionality Name (Include\ PostCode.h) PEI_RECOVERY_LOAD_FILE_DONE PEI_RECOVERY_START_FLASH PEI_ENTER_DXEIPL PEI_FINDING_DXE_CORE PEI_GO_TO_DXE_CORE * 3rd party relate functions – Platform dependence. Table 4-5. DXE Phase POST Code Table Functionality Name (Include\ PostCode.h) DXE_TCGDXE* DXE_SB_SPI_INIT* DXE_CF9_RESET* DXE_SB_SERIAL_GPIO_INIT* DXE_SMMACCESS* DXE_NB_INIT DXE_SIO_INIT* DXE_LEGACY_REGION*...
Page 156
Table 4-5. (Continued)DXE Phase POST Code Table Functionality Name (Include\ PostCode.h) DXE_PCRTC_INIT DXE_SATA_INIT* DXE_SMM_CONTROLER_INIT* DXE_LEGACY_INTERRUPT* DXE_RELOCATE_SMBASE DXE_FIRST_SMI DXE_VTD_INIT* DXE_BEFORE_CSM16_INIT DXE_AFTER_CSM16_INIT DXE_LOAD_ACPI_TABLE DXE_SB_DISPATCH* DXE_SB_IOTRAP_INIT* DXE_SUBCLASS_DRIVER* DXE_PPM_INIT* DXE_HECIDRV_INIT* * 3rd party relate functions – Platform dependence. Table 4-6. BDS Phase POST Code Table Functionality Name (Include\ PostCode.h) BDS_ENTER_BDS...
Page 158
Table 4-6. (Continued)BDS Phase POST Code Table Functionality Name (Include\ PostCode.h) BDS_LEGACY_BOOT_EVENT BDS_ENTER_LEGACY_16_BOOT BDS_RECOVERY_START_FLASH * 3rd party relate functions – Platform dependence. Table 4-7. PostBDS Functions POST Code Table Functionality Name (Include\ PostCode.h) POST_BDS_NO_BOOT_DEVICE POST_BDS_START_IMAGE POST_BDS_ENTER_INT19 POST_BDS_JUMP_BOOT_SECTOR Table 4-8. S3 Functions POST Code Table Functionality Name (Include\PostCode.h) Phase PostCode S3_RESTORE_MEMORY_CONTROLLER S3_INSTALL_S3_MEMORY...
Page 159
Table 4-8. (Continued)S3 Functions POST Code Table Functionality Name (Include\PostCode.h) Phase PostCode S3_AFTER_RESTORE_ACPI_CALLBACK S3_GO_TO_FACS_WAKING_VECTOR Table 4-9. ACPI Functions POST Code Table Functionality Name (Include\ PostCode.h) ASL_ENTER_S1 ASL_ENTER_S3 ASL_ENTER_S4 ASL_ENTER_S5 ASL_WAKEUP_S1 ASL_WAKEUP_S3 ASL_WAKEUP_S4 Table 4-10. SMM Functions POST Code Table Functionality Name (Include\ PostCode.h) SMM_IDENTIFY_FLASH_DEVICE SMM_SMM_PLATFORM_INIT...
Page 160
Table 4-11. InsydeH2ODDT Debugger POST Code Table Functionality Name (Include\PostCode.h) Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger 4-24 PostCode 0xD0...
Clearing Password Check and BIOS Recovery This section provides users with the standard operating procedures of clearing password and BIOS recovery for the Aspire 5349/5749/5749Z. The machine provides one Hardware Open Gap on main board for clearing password check, and one hot key for enabling BIOS Recovery.
Clear CMOS Jumper Figure 5-3. CMOS Jumper Table 5-3. CMOS Jumper Item BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization.
Page 167
Steps for BIOS Recovery from USB Storage NOTE: NOTE: Prior to performing the recovery, prepare a Crisis USB key. The Crisis USB key is created by executing the Crisis Disk program on another system with Windows 7 To Create a Crisis USB key, perform the following: 1.
Page 170
Exploded Diagrams ......6-4 FRU List ........6-7 Screw List .
Page 171
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines. NOTE:...
Model Definition and Configuration Aspire 5349 Table 7-1. RO, Description Model AS5349-B802 GCTWN G50Mikk AS5349-B802 Korea G50Mikk AS5349-B802 Korea G50Mikk AS5349-B802 G25Mikk AS5349-B802 EMEA Russia G32Mikk AS5349-B802 EMEA Greece G32Mikk AS5349-B803 EMEA Greece G50Mikk AS5349-B802 EMEA Middle East G32Mikk Model Definition and Configuration...
Page 188
Model AS5349-B802 EMEA Middle East G32Mikk AS5349-B804 EMEA Germany G50Mikk AS5349-B802 Japan G25Mikk AS5349-B802 Japan G32Mikk Country Acer Part No LX.RR908.001 LX.RR902.003 LX.RR902.002 LX.RR902.001 Description AS5349-B802G32Mikk EM W7ST32EMASME1 MC UMACkk_3 1*2G/320/6L2.2/2R/CB_GN_0.3 C_AN_ARA1SP1 AS5349-B804G50Mikk W7HP64ASDE1 MC UMACkk_3 1*4G/500_L/6L2.2/2R/CB_GN_0. 3C_AN_DE11SP1 AS5349-B802G25Mikk W7HP64AJP1 MC UMACkk_3 1*2G/250/BT/6L2.2/2R/CB_GN_...
AS5749Z-B95 Japan 4G32Mikk AS5749Z-B95 Japan 2G32Mikk AS5749Z-B95 Japan 2G32Mikk AS5749Z-B95 Japan 4G32Mikk AS5749Z-B95 GCTWN 2G50Mikk Model Definition and Configuration Country Acer Part No LX.RR801.002 LX.RR801.001 LX.RR802.011 LX.RR802.010 LX.RR802.009 LX.RR802.008 LX.RR802.007 LX.RR802.006 LX.RR802.005 Description AS5749Z-B953G32Mikk W7HB64RUASRU1 MC UMACkk_3 2G+1G/320/6L2.2/2R/CB_GN_0. 3C_AN_RU11SP1 AS5749Z-B954G32Mikk...
Page 190
Table 1-2. RO, Description (Continued) Model AS5749Z-B94 Japan 2G25Mikk AS5749Z-B94 Japan 2G32Mikk AS5749Z-B94 GCTWN 2G50Mikk Country Acer Part No LX.RR802.004 LX.RR802.003 LX.RR802.002 Description AS5749Z-B942G25Mikk W7HP64AJP1 MC UMACkk_3 1*2G/250/BT/6L2.2/2R/CB_GN_ 0.3C_outer_AN_JA11SP1_CA92 AS5749Z-B942G32Mikk W7HP64AJP1 MC UMACkk_3 1*2G/320/BT/6L2.2/2R/CB_GN_ 0.3C_outer_AN_JA11SP1_CA92 AS5749Z-B942G50Mikk W7HP64ASTW1 MC UMACkk_3 1*2G/500/BT/6L2.2/2R/CB_GN_ 0.3C_AN_TC41SP1...
Middle East G32Mikk AS5749-2312 Vietnam G50Mikk R510HR-B94 CHINA China 2G50Mikk R510HR-B94 CHINA China 2G50Mikk Model Definition and Configuration Country Acer Part No LX.RR701.002 LX.RR702.002 LX.RR702.001 LX.RR701.001 LX.RR70C.001 LX.D120C.001 LX.D1201.001 Description AS5749-2333G32Mikk W7HB64RUASRU1 MC UMACkk_3 2G+1G/320/6L2.2/2R/CB_GN_0. 3C_AN_RU11SP1 AS5749-2334G50Mikk W7HP64ASES1 MC UMACkk_3 2*2G/500_L/6L2.2/2R/CB_GN_0.
Page 195
Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Aspire 5349/5749/5749Z. Compatibility Test Report released by the Acer Mobile System Testing Department. Test Compatible Components ®...
Page 201
SAMSUNG 60002045 HYNIX SO2GBIII13 60001993 NANYA SO4GBIII13 Test Compatible Components Description Keyboard ACER AC7T_A10B AC7T Internal 17 Standard Black NONE Y2010 Acer Texture Atheros AR8158L LED LCD AUO 15.6"W WXGA Glare B156XW02 V6 LF 200nit 8ms 400:1 LED LCD SAMSUNG 15.6"W...
Page 202
NB Chipset Intel CS BD82HM65 B3 Huron River ODD PIONEER Super-Multi DRIVE 12.7mm Tray DL 8X DVR-TD11RS LF W/O bezel 1.01 SATA HF + ZP (HME OPU) Test Compatible Components Acer Part No. KN.4GB07.001 KN.4GB09.002 KN.2GB03.017 KN.4GB0B.015 KN.4GB0G.004 KN.1GB07.004 KN.1GB0H.017 KN.1GB03.034...
Page 203
ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT51N LF W/O bezel SATA Zero Power Supported (HF + Windows 7) Antivirus application KIS Antivirus application KIS UMA (Intel) N no VRAM Acer Part No. KU.00807.075 KU.00807.078 KU.0080D.055 KU.0080D.057 KU.0080F.014 KU.00807.079 KU.0080D.059 KI.22800.011...
Page 204
Foxconn Wirelss LAN Atheros HB95 1x1 BGN (HM) T77H121.01 Foxconn Wirelss LAN Atheros HB95 1x1 BGN (HM) L Foxconn Wirelss LAN Atheros HB95 1x1 BGN (HM) L Test Compatible Components Acer Part No. LZ.23500.006 KI.CNH01.002 NI.23600.086 NI.23600.088 NI.23600.090 NI.23600.085 NI.23600.076 NI.23600.078...
This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.