Download Print this page
Dell C3422WE Manual
Hide thumbs Also See for C3422WE:

Advertisement

Quick Links

Product Announcement:
This product is certificated to meet RoHS
Directive and Lead-Free produced definition.
Using approved critical components only is
recommended when the situation to replace
defective parts. Vender assumes no liability
express or implied, arising out of any unauthorized
modification of design or replacing non-RoHS
parts. Service providers assume all liability.
Qualified Repairability:
Proper service and repair is important to the safe,
reliable operation of all series products. The
service providers recommended by vender should
be aware of notices listed in this service manual in
order to minimize the risk of personal injury when
perform service procedures. Furthermore, the
possible existed improper repairing method may
damage equipment or products. It is recommended
that service engineers should have repairing
knowledge, experience, as well as appropriate
product training per new model before performing
the service procedures.
NOTICE:
! To avoid electrical shocks, the products should be
connected to an authorized power cord, and turn
off the master power switch each time before
removing the AC power cord.
! To prevent the product away from water or
expose in extremely high humility environment.
! To ensure the continued reliability of this
product, use only original manufacturer's
specified parts.
! To ensure following safety repairing behavior, put
the replaced part on the components side of
PWBA, not solder side.
1. Important Safety Notice
! To ensure using a proper screwdriver, follow the
! Using Lead-Free solder to well mounted the
! The fusion point of Lead-Free solder requested in
torque and force listed in assembly and
disassembly procedures to unscrew screws.
parts.
the degree of 220°C.

Advertisement

loading

Summary of Contents for Dell C3422WE

  • Page 1 1. Important Safety Notice Product Announcement: ! To ensure using a proper screwdriver, follow the This product is certificated to meet RoHS torque and force listed in assembly and Directive and Lead-Free produced definition. disassembly procedures to unscrew screws. Using approved critical components only is ! Using Lead-Free solder to well mounted the recommended when the situation to replace parts.
  • Page 2 2. Exploded view diagram with list of items...
  • Page 3 3. Wiring Connectivity Diagram Panel 3440*1440 5M camera Speaker Driver LED Board Touch Board Interface board Power Board USB3.0 Down4 HP/MIC USB3.0 Down3 Joystic Board AC In Type-B RJ45...
  • Page 4 4. Disassembly and Assembly Procedures Necessary repair and test equipment: Lift the rear cover up carefully. Disconnect the 1. Philips-head screwdriver joystick key cable and two USB cables from the 4.1 Disassembly Procedures: connectors of the board, and then remove the rear cover and put it aside for later disassembling.
  • Page 5 4. Disassembly and Assembly Procedures Tear off 1pcs acetate tapes and 1pcs aluminum foils Lift up the bracket chassis module and tear off the and 3pcs conductive tapes for releasing the cables. 1pcs acetate tape, then disconnect the EDP cable Disconnect the panel lamp cable, LED cable, touch away from the connector of the panel module, then cable, camera connective cable and speakers’...
  • Page 6 4. Disassembly and Assembly Procedures Tear off the camera glass and tape of the camera Release the touch board from the middle bezel by connective cable, then use a Philips-head screwdriver tearing off the tape, and then lift up the LED cable by to remove 3pcs screws for unlocking the rear cover tearing off 3pcs tapes on the back of cable.
  • Page 7 4. Disassembly and Assembly Procedures Use a Philips-head screwdriver to remove 7pcs screws for interface board and power board. (No.1 screw size=M4x8, Torque=7 kgfxcm; ±1 No.2~7 screw size=M3x7.5, Torque=7 kgfxcm) ±1 Remove the power board and interface board from bracket chassis module carefully, and then disconnect all of the cables.
  • Page 8 Turn over the Take 1pcs Dell nameplate, then use a locating fixture interface board and locate it into the bracket chassis to fix the nameplate to the front bezel of the module, module.
  • Page 9 4. Disassembly and Assembly Procedures Turn over the panel module to place screen faced Tear off 3pcs gum on the back of the LED cable, down for later assembling. then paste the LED cable on the panel. Take 1pcs touch board, and tear off the release paper of the middle bezel, and then paste the touch board on the correct position of the middle bezel.
  • Page 10 4. Disassembly and Assembly Procedures Locate the assembled camera unit into the pins of middle bezel, then use a Philips-head screwdriver to tighten 4pcs screws for locking the camera module with the middle bezel . Tearing off the gum paper of the connective cable and fix the cable with it.
  • Page 11 4. Disassembly and Assembly Procedures Take 1pcs camera board to connect the camera cable, then locate the camera board to the unit. Use a Philips-head screwdriver to tighten one screw for locking the camera board with the camera unit. Use a Philips-head screwdriver to tighten 4pcs screws for locking the bracket with the panel, to tighten 1pcs screw for locking the heat-sink.
  • Page 12 4. Disassembly and Assembly Procedures Use a Philips-head screwdriver to tighten 4pcs screws for locking the rear cover with the unit. Paste 1pcs label on the specific positions of the rear cover. (No.1~4 screw size=M4x11; Torque=11 1kgfxcm) ± Take a stand base with protective bag close to the monitor.
  • Page 13 LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen. No DP Cable The display will go into Standby Mode in 4 minutes. www.dell.com/C24/27/3422XE No USB-C Cable The display will go into Standby Mode in 4 minutes. www.dell.com/C24/27/3422XE 4.
  • Page 14: Built-In Diagnostics

    5. Trouble Shooting Instructions Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. Display Info To run the built-in diagnostics: 1.
  • Page 15: Common Problems

    • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/pixelguidelines. https:// Stuck-on Pixels LCD screen has •...
  • Page 16 Experience Safety Related Visible signs of • Do not perform any troubleshooting steps. Issues smoke or sparks • Contact Dell immediately. Intermittent Monitor • Ensure that the video cable connecting Problems malfunctions on the monitor to the computer is connected &...
  • Page 17: Product Specific Problems

    No image Blank screen • Verify which DP standard (C2422HE/ when using DP C3422WE:DP 1.1a or DP 1.2)(C2722DE:DP 1.1a connection to or DP 1.4) is your Graphics Card certified to. the PC Download and install the latest graphics card driver.
  • Page 18 USB Type-C connection. • Ensure that you use only Dell approved adapter or the adapter that comes with the product. • Ensure that the USB Type-C cable is not damaged.
  • Page 19 5. Trouble Shooting Instructions Problem What you Possible solutions experience Monitor Monitor Use Microsoft Teams App to perform the below ® buttons (Mute buttons (Mute tasks: / Volume down / Volume down • Call Icon to accept / hang up call / Volume up / / Volume up / •...
  • Page 20 5. Trouble Shooting Instructions Problem What you Possible solutions experience Ethernet port Ethernet port Change the LAN Controller Power Saving from (RJ45) cannot (RJ45) cannot Enable to Disable connect to connect to internet internet on Win Microphone not Microphone not Disable Intel Smart Sound Technology for USB working or not working or not...
  • Page 21: Universal Serial Bus (Usb) Specific Problems

    5. Trouble Shooting Instructions Universal Serial Bus (USB) specific problems Specific What You Possible Solutions Symptoms Experience USB interface is USB peripherals • Check that your display is turned ON. not working are not working • Reconnect the upstream cable to your computer.

This manual is also suitable for:

C2422heC2722de