Lenovo ThinkPad T480 User Manual
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Lenovo ThinkPad T480 User Manual

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  • Page 1 T480 User Guide...
  • Page 2 Second Edition (February 2018) © Copyright Lenovo 2018. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    ....Operating environment ... . Lenovo programs ....Chapter 4. Accessibility, ergonomic, Accessing Lenovo programs .
  • Page 4 Computer stops responding ..Calling Lenovo ... . . 126 Spills on the keyboard ..
  • Page 5 Japan notice for ac power cord ..135 and Canada ....140 Lenovo product service information for Recycling information for China .
  • Page 6 T480 User Guide...

  • Page 7: Important Safety Information

    This information can help you safely use your notebook computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Lenovo Limited Warranty. For more information, see "Warranty Information" in the Safety and Warranty Guide that comes with your computer.
  • Page 8 Protect yourself from the heat generated by the ac power adapter. When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Extended contact with your body, even through clothing, may cause a skin burn.

  • Page 9: Conditions That Require Immediate Action

    In the unlikely event that you notice any of the following conditions, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance. © Copyright Lenovo 2018...

  • Page 10: Service And Upgrades

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

  • Page 11: Power Adapters

    Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings. © Copyright Lenovo 2018...

  • Page 12: Plugs And Outlets

    Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

  • Page 13: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 14: Notice For Built-In Rechargeable Battery

    Lenovo-authorized repair facility or technician. Only recharge the battery strictly according to instructions included in the product documentation. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion.

  • Page 15: Heat And Product Ventilation

    • Do not restrict or block any ventilation openings. • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). xiii © Copyright Lenovo 2018...

  • Page 16: Electrical Current Safety Information

    Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

  • Page 17: Using Headphones Or Earphones

    2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...
  • Page 18 T480 User Guide...

  • Page 19: Chapter 1. Product Overview

    Chapter 1. Product overview This chapter provides basic information to help you get familiar with your computer. Computer controls, connectors, and indicators This section introduces hardware features of the computer. Front view © Copyright Lenovo 2018...
  • Page 20 Infrared camera * Microphones Conventional camera * Conventional camera with Think Shutter (lens cover) * Power button Fingerprint reader * ® TrackPoint buttons Trackpad TrackPoint pointing stick NFC mark * Screen (multi-touch screen on some models) Note: * Available on some models. Infrared camera The infrared camera provides a personal and secure way for you to sign in to your computer with face authentication.

  • Page 21: Left-Side View

    The USB-C connector also works as the power connector. Use the shipped USB-C power adapter and power cord to connect the computer to ac power through the USB-C connector. Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to: https://www.lenovo.com/essentials...

  • Page 22: Right-Side View

    Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to: https://www.lenovo.com/essentials Note: When the battery power is below 10%, the USB-C accessories connected to the USB-C connector might not work correctly. Docking-station connector Connect your computer to a supported docking station to extend the computer capabilities.
  • Page 23 To charge these devices when the computer is off or in hibernation mode, and the computer is not connected to ac power, start the Lenovo Vantage program, click Hardware Settings ➙ Power. Locate the Always On USB section and follow the instructions on the screen to make your preferred setting.

  • Page 24: Bottom View

    Bottom view Removable battery Latches Docking-station hook holes Fan louvers Keyboard drainage holes Speakers Emergency-reset hole Nano-SIM card slot * Note: * Available on some models. Removable battery You can use the computer with battery power whenever ac power is unavailable. Latches Use the latches to lock or unlock the removable battery.

  • Page 25: Status Indicators

    Nano-SIM card slot The nano-SIM-card slot is in the battery compartment. If the computer supports the wireless wide area network (WWAN), a nano Subscriber Identification Module (SIM) card might be required to establish connections. For information about replacing or installing the nano-SIM card, see “Replacing the nano-SIM card”...
  • Page 26 Camera status indicator When this indicator is on, the camera is in use. System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer. •...

  • Page 27: Important Product Information

    • Windows operating systems information Machine type and model information When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. The following illustration shows where to find the machine type and model information of your computer.

  • Page 28: Fcc Id And Ic Certification Number

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. • For a user-installable wireless WAN module, this label directs you to consult this user guide for the actual FCC ID and IC certification number.

  • Page 29: Labels For The Windows Operating Systems

    Note: For the user-installable wireless module, ensure that you use only Lenovo-authorized wireless module for the computer. Otherwise, an error message will be displayed and the computer will beep when you turn on the computer. Labels for the Windows operating systems ®...

  • Page 30: Computer Features

    Computer features The computer features introduced in this topic cover various models. Some computer features might be available only on specific models. Microprocessor To view the microprocessor information of your computer, right-click the Start button and then click System. Memory Double data rate 4 (DDR4) small outline dual in-line memory module (SODIMM) Storage device •...

  • Page 31: Computer Specifications

    • Conventional camera with Think Shutter * Wireless features • Bluetooth • Wireless LAN • Global Positioning System (GPS) * • NFC * • Wireless WAN * Others • Microphones • Conventional camera * Note: * Available on some models. Computer specifications Size •...

  • Page 32: Lenovo Programs

    2. If you do not find the program in the program list, search for the program in the search box. An introduction to Lenovo programs This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available.
  • Page 33 • Configure hardware settings. • Create and manage your Lenovo ID. This app is filled with exclusive Lenovo content to help you learn more about what you can do with your Lenovo computer. Chapter 1...
  • Page 34 T480 User Guide...

  • Page 35: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 36: Using The Multi-Touch Screen

    How do I securely dispose of data stored on the internal storage drive? • Study Chapter 5 “Security” on page 53 to find out how you can protect your computer from theft and unauthorized use. • Before you dispose of the data on the internal storage drive, ensure that you read “Deleting data from your storage drive”...
  • Page 37 Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options.

  • Page 38: Using The Special Keys

    Touch gesture (touch models Description only) Touch: Swipe in from the left edge. Mouse action: Click the task-view icon on the taskbar. Function: View all your open windows in task view. • Short swipe for full-screened app or when your computer is in the tablet mode Touch: Swipe downwards shortly from the top edge.
  • Page 39 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager and the Keyboard Manager window is displayed. 3. Select the options of your preference.

  • Page 40: Using The Thinkpad Pointing Device

    • Fn+B: The Break key • Fn+K: The ScrLK or Scroll Lock key • Fn+P: The Pause key • Fn+S: The SysRq key • Fn+Left Arrow key: The Home key • Fn+Right Arrow key: The End key • Fn+4: Put the computer into sleep mode. To wake up the computer, press the Fn key or the power button. •...

  • Page 41: Using The Trackpoint Pointing Device

    Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling. The TrackPoint pointing device consists of the following components: Pointing stick Left-click button (primary-click button) Right-click button (secondary-click button) Scroll bar To use the TrackPoint pointing device, see the following instructions:...

  • Page 42: Using The Trackpad

    Using the trackpad The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. The trackpad can be divided into two zones: Left-click zone (primary-click zone) Right-click zone (secondary-click zone) To use the trackpad, see the following instructions:...

  • Page 43: Using The Trackpad Touch Gestures

    Using the trackpad touch gestures The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform the same point and click actions as you would use a traditional mouse. You also can use the trackpad to perform various touch gestures.

  • Page 44: Replacing The Cap On The Pointing Stick

    Replacing the cap on the pointing stick The cap on the end of the pointing stick is removable. After you use the cap for a period of time, you might consider replacing the cap with a new one. Notes: • Ensure that you use a cap with grooves as shown in the following illustration.

  • Page 45: Using The Battery

    10°C (50°F) and 35°C (95°F). Notes: To check the battery temperature, do the following: 1. Open the Lenovo Vantage. 2. Click Hardware Settings ➙ Power. 3. Locate the Power Status section and then click Show Details to view the battery temperature.

  • Page 46: Managing The Battery Power

    Maximizing the battery life To maximize the life of the battery, do the following: • Use the battery until the charge is depleted. • Recharge the battery completely before using it. You can see whether the battery is fully charged from the battery-status icon in the Windows notification area.

  • Page 47: Cabled Ethernet Connections

    When you are not using the wireless features, such as Bluetooth or wireless LAN, turn them off to help conserve power. Cabled Ethernet connections With an Ethernet cable, you can connect your computer to a local network through the Ethernet connector on your computer.

  • Page 48: Using The Wireless-Wan Connection

    Using the wireless-WAN connection Wireless wide area network (WAN), which uses cellular networks for data transmission, enables you to establish wireless connections over remote public or private networks. These connections can be maintained over a large geographical area by use of multiple antenna sites or satellite systems maintained by wireless service providers.

  • Page 49: Using The Nfc Devices

    Using the NFC devices If your computer supports the NFC feature, you will see an NFC mark or label around the trackpad area. NFC is a high-frequency and short-range wireless communication technology. By using NFC, you can establish the radio communications between your computer and another NFC-enabled device over a few centimeters or inches.

  • Page 50: Using The Airplane Mode

    Pairing your computer with an NFC-enabled smartphone Before you start, ensure that the smartphone screen is facing upward. Then do the following: 1. Position the smartphone closely above the NFC label as shown. Align the shorter edge of the smartphone with the horizontal extension line for the center of the NFC label. 2.

  • Page 51: Using The Cameras

    Think Shutter to the right. If you want to configure the camera settings, open the Start menu and then click Lenovo Vantage ➙ Hardware Settings ➙ Audio/Visual. Locate the Camera section and then follow the instructions on the...

  • Page 52: Using A Media Card Or A Smart Card

    Camera indicator When the camera indicator is on, the infrared camera is in the recognition mode. To set the infrared camera for face authentication, do the following: 1. Open the Start menu and click Settings ➙ Accounts ➙ Sign-in options. 2.
  • Page 53 Attention: Smart cards with slits are not supported. Do not insert such a smart card into the smart-card reader of your computer. Otherwise the reader might get damaged. Installing a media card or a smart card Attention: Before you start installing a card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body.

  • Page 54: Using An External Display

    Note: If you do not remove the card from your computer after you eject the card from the Windows operating system, the card can no longer be accessed. To access the card, you must remove it first, and then insert it again. Using an external display This section provides instructions on how to connect an external display, choose display modes, and change display settings.

  • Page 55: Traveling With Your Computer

    Do one of the following: – Open the Start menu, and then click Settings ➙ Devices ➙ Connected devices ➙ Add a device. – Click the action center icon in the Windows notification area. Click Connect. Select the wireless display and follow the instructions on the screen. For more information, see the Windows help information system.
  • Page 56 Travel accessories If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: https://www.lenovo.com/accessories T480 User Guide...

  • Page 57: Chapter 3. Enhancing Your Computer

    This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
  • Page 58 , you can remove the system lock from the system- lock slot. Note: The ThinkPad Basic Docking Station does not ship with a system lock installed. You can contact Lenovo sales to purchase a system lock with the option part number 4XE0Q56388.

  • Page 59: Attaching Your Computer To A Docking Station

    Audio connector: Connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug. ac power connector: Connect the ac power adapter. ® DisplayPort connector: Connect a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. VGA connector: Connect the computer to a VGA-compatible video device, such as a VGA monitor. USB 2.0 connector, USB 3.1 connector Gen 1: Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.
  • Page 60 3. Remove the connector cap as shown. 4. Ensure that you turn the system lock key to the unlocked position ( T480 User Guide...

  • Page 61: Detaching Your Computer From A Docking Station

    5. Align the top-left corner of the computer with the guide post of the docking station. Attach your computer to the docking station as shown until you hear a click. Slide the latch in the direction as shown 6. Check the docking status indicator. The docking status indicator turns on when the computer is successfully docked.

  • Page 62: Guidelines On Connecting Multiple External Displays

    Note: The ThinkPad Basic Docking Station does not ship with a system lock installed. If you do not purchase and install a system lock, skip step 1 in the following instruction to detach your computer from the ThinkPad Basic Docking Station. 1.
  • Page 63 ThinkPad Basic Docking Station Up to two external displays connected to the DisplayPort and the VGA connectors can work at the same time. ThinkPad Pro Docking Station Up to two external displays connected to the two DisplayPort connectors can work at the same time. ThinkPad Ultra Docking Station Up to three external displays connected to the docking station can work at the same time.
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  • Page 65: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 66 If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.

  • Page 67: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 68: Cleaning And Maintenance

    You can find some of these options at https:// . Explore your options for docking solutions and external products that provide www.lenovo.com/accessories the adjustability and features that you want. Questions about vision? The visual display screens of ThinkPad notebook computers are designed to meet the highest standards.
  • Page 69 • Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. •...
  • Page 70 T480 User Guide...

  • Page 71: Chapter 5. Security

    The following two types of hard disk passwords can help protect the information stored on the storage drive: • User hard disk password © Copyright Lenovo 2018...

  • Page 72: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 73: Hard Disk Security

    Hard disk security To protect the computer from unauthorized security attacks, refer to the following tips to enhance security: • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 74: Using The Fingerprint Reader

    1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Security Chip by using the directional keys. 3. Press Enter. The Security Chip submenu opens. 4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter. 5.
  • Page 75 Lenovo-authorized servicer or a marketing representative to have the password canceled. If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo-authorized servicer or a marketing representative to have the storage drive replaced.

  • Page 76: Deleting Data From Your Storage Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.

  • Page 77: Protecting Data Against Viruses

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.
  • Page 78 T480 User Guide...

  • Page 79: Chapter 6. Advanced Configuration

    9. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 10. Depending on your preference, install Lenovo programs. For information about Lenovo programs, see “Lenovo programs” on page 14. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 80: Installing Device Drivers

    This action might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Support Web site by doing the following: 1. Go to https://support.lenovo.com...

  • Page 81: Using The Thinkpad Setup Program

    Lenovo Vantage is preinstalled on your computer and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals. You also can predefine scheduled updates to search by the critical severity level so the list you choose from contains only those update types that you need.

  • Page 82: Updating The Uefi Bios

    • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to https://support.lenovo.com BIOS menu This topic introduces the following BIOS menus of your computer: •...
  • Page 83 • Embedded Controller Version • ME Firmware Version • Machine Type Model • System-unit serial number • System board serial number • Asset Tag • CPU Type • CPU Speed • Installed Memory • UUID • MAC Address (Internal LAN) •...
  • Page 84 • UEFI IPv6 Network Stack Values: Disabled, Enabled Description: Enable or disable Internet Protocol Version 6 (IPv6) network stack for UEFI environment. This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first. • UEFI PXE Boot Priority Values: IPv6 First, IPv4 First Description: Select network stack priority for UEFI PXE boot.
  • Page 85 Values: Disabled, Enabled Description: If you select Enabled, the Fn key works as the Ctrl key and the Ctrl key works as the Fn key. Note: Only the Fn key can wake up the system from sleep mode. • Fn Sticky key Values: Disabled, Enabled Description: If you select Enabled, you can press the Fn key (instead of press and hold) to keep it in a pressed condition.
  • Page 86 Values: Maximum Performance, Battery Optimized Description: Maximum Performance: Always highest speed – Mode for Battery Values: Maximum Performance, Battery Optimized Description: Battery Optimized: Always lowest speed • Adaptive Thermal Management Description: Select a thermal management scheme to use. The scheme affects fan sound, temperature, and performance.
  • Page 87 Description: Enable or disable a beep when unmanageable key combinations are pressed. Storage Note: This menu is displayed when Intel Optane memory is installed. • Controller Mode Values: AHCI mode, RST mode Description: If your computer has an Intel Optane memory installed, select RST mode so that you can enable the Intel Optane memory in the Windows operating system.
  • Page 88 Description: Enable or disable pre-OS support for USB devices attached to Thunderbolt (TM) 3 port. To use a device in pre-boot environment, authorize it in the OS or set security level to No Security. To boot from a device, configure it in the Startup ➙ Boot menu. Intel AMT •...
  • Page 89 • Password at Unattended Boot Values: Disabled, Enabled Descriptions: When this option is enabled, a password prompt is displayed when the computer is turned on or resumed from hibernation mode by an unattended event such as a Wake on LAN attempt. To prevent unauthorized access, set the user authentication on the operating system.
  • Page 90 Values: Disabled, Enabled Descriptions: Enable this option to use password authentication when fingerprints are not available. This item is displayed if Security Mode is set to High. • Reset Fingerprint Data Value: Enter Descriptions: Use this option to erase all fingerprint data stored in the fingerprint reader and reset the settings to the factory default state.
  • Page 91 Memory Protection • Execution Prevention Values: Disabled, Enabled Descriptions: Some computer viruses and worms cause memory buffers to overflow. By enabling this option, you can protect your computer against attacks from such viruses and worms. If the option is enabled but you find that a program does not run properly, disable this option first and then reset the settings.
  • Page 92 Descriptions: When this option is enabled, supervisor password is required when a bottom cover tamper is detected. This option is not functional until a supervisor password is set. • Internal Storage Tamper Detection Values: Disabled, Enabled Descriptions: When this option is enabled, removing any internal storage device when your computer is in sleep mode will be detected.
  • Page 93 Device Guard • Device Guard Values: Disabled, Enabled Descriptions: This option is used to support Microsoft Device Guard. When this option is enabled, Intel Virtualization Technology, Intel VT-d Feature, Secure Boot, and OS Optimized Defaults are automatically enabled. Boot order is restricted to customer image only. To complete the configuration of Device Guard, you have to set a supervisor password.

  • Page 94: Using System Management

    Descriptions: Enable this option to lock the boot device priority order. Restart menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. • Exit Saving Changes Descriptions: Save the changes and restart the computer. •...
  • Page 95 Wake on LAN The network administrator can turn on a computer from a management console by using the Wake on LAN feature. When the Wake on LAN feature is enabled, many operations, such as data transfer, software updates, and flash updates of the UEFI BIOS, can be done remotely without remote attendance. The updating process can perform after normal working hours and on weekends, so that the users are not interrupted during work, and the LAN traffic is kept to a minimum.
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  • Page 97: Chapter 7. Troubleshooting Computer Problems

    Note: If you are unable to isolate and repair the problem yourself after running Lenovo Vantage, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 98: Troubleshooting

    The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. You can get the latest technical information and download device drivers and updates from the Lenovo Support Web site at: https://support.lenovo.com For additional information, see the help system of the program.

  • Page 99: Error Messages

    Solution: Because most liquids conduct electricity, liquid spilled on the keyboard could create numerous short circuits and damage your computer. To solve the problem, do the following: 1. Ensure that no liquid creates a short circuit between you and the ac power adapter (if in use). 2.

  • Page 100: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.
  • Page 101 The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...

  • Page 102: Memory Module Problems

    Error codes Solutions 0287: Discrete graphics error 1. Reinstall or replace the discrete graphics card (service provider only). 2. Replace the system board (service provider only). 0288: Computer display error 1. Reconnect the display cable on both the system board side and the computer display side (service provider only).

  • Page 103: Wireless-Lan Problem

    If you configured the adapter for full duplex, ensure that the switch port also is configured for full duplex. Setting a wrong duplex mode can degrade performance, cause data loss, or result in lost connections. – You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software.

  • Page 104: Thinkpad Pointing Device Problems

    Solution: Do the following: 1. Exit the program that uses the sound device (for example, Windows Media Player). 2. Go to Control Panel, and ensure that you view Control Panel by Category. 3. Click Hardware and Sound ➙ Sound ➙ Playback. 4.

  • Page 105: Computer Screen Problems

    Note: If the Fn and function keys tab is not displayed, connect your computer to the Internet. Then download and install the ThinkPad Hotkey Features program from the Lenovo Support Web site. For more information, see “Installing device drivers” on page 62.
  • Page 106 Solution: Do the following: 1. Press the display-mode switching key to bring up the image. 2. If you are using the ac power adapter, or using the battery and the battery gauge shows that the battery is not depleted, press the brightness-up key to make the screen brighter.

  • Page 107: External Monitor Problems

    External monitor problems • Problem: The external monitor is blank. Solution: To bring up the image, press the display-mode switching key and select the monitor you want. If the problem persists, do the following: 1. Connect the external monitor to another computer to ensure that it works. 2.

  • Page 108: Audio Problems

    • Problem: The screen position on the external monitor is incorrect when that monitor is set for a high resolution. Solution: Sometimes, when you use a high resolution pixels, the image is shifted to the left or right on the screen.

  • Page 109: Fingerprint Reader Problems

    Solution: You still can hear some sound even though you have set the Master volume control at minimum. To turn off the sound completely, go to the Master volume control and select Mute Speaker/HP. • Problem: When I connect headphones to my computer while playing sound, a speaker does not produce sound.

  • Page 110: Ac Power Adapter Problem

    • Problem: The operating time for a fully charged battery is short. Solution: Discharge and recharge the battery. If your battery operating time is still short, use a new battery. • Problem: The computer does not operate with a fully charged battery. Solution: The surge protector in the battery might be active.

  • Page 111: Power Button Problem

    • Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed. Solution: Find solutions by searching for the error message at the following Web sites: – https://support.lenovo.com – https://support.microsoft.com/ Sleep and hibernation problems •...

  • Page 112: Hard Disk Drive Problems

    – If the system status indicator is off, your computer has no power or is in hibernation mode. Connect the ac power adapter to the computer; then press the power button to resume operation. If the system still does not resume from sleep mode, your system might stop responding and you might not be able to turn off the computer.

  • Page 113: Usb Problem

    Check the following: • The program is designed to operate with your operating system. • Other programs run properly on your computer. • The necessary device drivers are installed. • The program works when it is run on some other computer. If an error message is displayed while you are using the program, see the manuals or help system supplied with the program.
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  • Page 115: Chapter 8. Recovery Information

    After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the on-screen instructions. Note: Ensure that your computer is connected to ac power during the recovery process. © Copyright Lenovo 2018...

  • Page 116: Creating And Using A Recovery Usb Drive

    It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: https://pcsupport.lenovo.com/supportphonelist Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.

  • Page 117: Chapter 9. Replacing Devices

    If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.

  • Page 118: Static Electricity Prevention

    Static electricity prevention Static electricity, although harmless to you, can seriously damage computer components and options. Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option or a Customer Replaceable Unit (CRU), do not open the static-protective package until the instructions direct you to install the part.
  • Page 119 This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another system is installed, the system does not charge and the following message is displayed: "The battery installed is not supported by this system and will not charge.

  • Page 120: Replacing The Nano-Sim Card

    5. Insert a new battery until it clicks into place. Ensure that the latches are in the locked positions. 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the nano-SIM card Before you start, read “Important safety information” on page v and print the following instructions. Nano-SIM card is a small plastic card with an Integrated Circuit (IC) chip mounted on one side of the card.

  • Page 121: Replacing The Base Cover Assembly

    5. Gently push the nano-SIM card to eject it , and then slide it out of the slot 6. Note the orientation of the new nano-SIM card and then insert it into the slot completely until it clicks into position. 7.
  • Page 122 • There might be a risk of short circuits if you remove the base cover assembly in the following situations: – When your computer has the removable battery installed – When your computer is connected to ac power Besides, the computer will not start after you reinstall the base cover assembly. To start the computer, disconnect the ac power adapter and then reconnect it to the computer.
  • Page 123 7. Press the locations on the base cover assembly with your thumbs and pivot the hooks upward at the same time to disengage the hooks from the chassis. 8. Press the location with your thumb and insert your fingers into the holes to pivot this area of the base cover assembly upward as shown.

  • Page 124: Replacing A Memory Module

    9. Remove the base cover assembly in the numeric order as shown. 10. Install the new base cover assembly in place . Ensure that the latches of the base cover assembly are secured under the base cover assembly. Then tighten the screws to secure the base cover assembly 11.
  • Page 125 • Before you start the replacement, touch a grounded metal object. This action reduces any static electricity from your body. Static electricity might damage the memory module. • Do not touch the contact edge of the memory module. Otherwise the memory module might get damaged.

  • Page 126: Replacing The Internal Storage Drive

    8. Reinstall the base cover assembly and the removable battery. 9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the internal storage drive Before you start, read “Important safety information” on page v and print the following instructions. Attention: The internal storage drive (such as hard disk drive, solid-state drive, or hybrid drive) is sensitive.
  • Page 127 6. Disconnect the cable from the system board and pull out the tape 7. Remove the 2.5-inch storage drive by pulling the tape. 8. Disconnect the cable from the 2.5-inch storage drive. Chapter 9 Replacing devices...
  • Page 128 9. Detach the bracket from the 2.5-inch storage drive. To install the new 2.5-inch storage drive, do the following: 1. Attach the bracket to the new 2.5-inch storage drive. 2. Connect the cable to the new 2.5-inch storage drive. T480 User Guide...
  • Page 129 3. Insert the new storage drive and then pivot it downward . Ensure that the new storage drive is seated in place. 4. Connect the cable to the system board and insert the tape 5. Reinstall the base cover assembly and the removable battery. 6.
  • Page 130 6. Disconnect the cable from the system board and pull out the tape 7. Remove the M.2 solid-state-drive adapter by pulling the tape. 8. If you also want to replace the M.2 solid-state-drive cable, disconnect the cable from the M.2 solid- state-drive adapter.
  • Page 131 9. Remove the two screws that secure the protective cover , and then remove the cover 10. Remove the screw that secures the M.2 solid-state drive. The M.2 solid-state drive is released from the secured position and pivots upward. 11. Gently pull the M.2 solid-state drive out of the slot. To install the new M.2 solid-state drive, do the following: Chapter 9 Replacing devices...
  • Page 132 1. Align the notch in the new M.2 solid-state drive with the slot key in the M.2 slot. Insert the solid-state drive into the M.2 slot at an angle of about 20 degrees until it is secured tightly and then pivot it downward 2.
  • Page 133 4. If the M.2 solid-state-drive cable has been disconnected, connect the cable to the M.2 solid-state-drive adapter. 5. Insert the adapter and then pivot it downward . Ensure that the adapter is seated in place. 6. Connect the cable to the system board and insert the tape 7.

  • Page 134: Replacing A Wireless-Wan Card

    Replacing a wireless-WAN card The following information is only applies to computer models with user-installable modules. Before you start, read “Important safety information” on page v and print the following instructions. Attention: Before you start installing a wireless-WAN card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body.

  • Page 135: Replacing The Keyboard

    b. Install the screw to secure the card in place . Connect the antenna cables to the new wireless-WAN card . Ensure that you connect the orange cable to the main connector on the card, and the blue cable to the auxiliary connector on the card. 8.
  • Page 136 5. Loosen the two screws that secure the keyboard. 6. Turn the computer over and open the display. Push hard in the direction as shown to release the latches from the keyboard bezel. T480 User Guide...
  • Page 137 7. Pivot the keyboard slightly upward as shown by arrow . Then turn over the keyboard as shown by arrow 8. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. To install the new keyboard, do the following: Chapter 9 Replacing devices...
  • Page 138 1. Attach the connectors, and then turn over the keyboard. 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the top edge of the keyboard (the edge that is close to the computer display) is under the frame of the keyboard bezel. T480 User Guide...

  • Page 139: Replacing The Coin-Cell Battery

    3. Slide the keyboard in the direction as shown by the arrows. Ensure that the latches are secured under the keyboard frame. 4. Close the computer display and turn the computer over. Tighten the screws to secure the keyboard. 5. Reinstall the removable battery. 6.
  • Page 140 If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
  • Page 141 7. Install the new coin-cell battery and attach the connector 8. Reinstall the base cover assembly and the removable battery. 9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Attention: After you replace the coin-cell battery, reset the system date and time in the ThinkPad Setup program.
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  • Page 143: Chapter 10. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at https://support.lenovo.com...

  • Page 144: Lenovo Support Web Site

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 145: Purchasing Additional Services

    Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to https:// pcsupport.lenovo.com/supportphonelist or refer to the Safety and Warranty Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at https://pcsupport.lenovo.com/supportphonelist...
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  • Page 147: Appendix A. Supplemental Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
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  • Page 149: Appendix B. Regulatory Information

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 150: Locating The Ultraconnect Wireless Antennas

    If you are uncertain of the policy that applies to the use of wireless devices in a specific area (such as an airport or hospital), you are encouraged to ask for authorization to use a wireless device prior to turning on the computer.

  • Page 151: Tco Certification

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 152: Industry Canada Class B Emission Compliance Statement

    • For tablets: https://www.lenovo.com/eu-doc-tablets Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers. This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance.

  • Page 153: Japan Vcci Class B Compliance Statement

    Geräten), bzw. der EMV EU Richtlinie 2014/30/EU, für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.
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  • Page 155: Appendix C. Weee And Recycling Statements Of Countries And Regions

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: https://www.lenovo.com/recycling...

  • Page 156: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 157: Recycling Information For Brazil

    Disposing of lithium batteries and battery packs from Lenovo products A coin-cell type lithium battery might be installed inside your Lenovo product. You can find details about the battery in the product documentation. If the battery needs to be replaced, contact your place of purchase or...

  • Page 158: Battery Recycling Information For Taiwan

    Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions. Disposing of battery packs from Lenovo products Your Lenovo device might contain a lithium-ion battery pack or a nickel metal hydride battery pack. You can find details on the battery pack in the product documentation.

  • Page 159: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive Of Countries And Regions

    For more information about Lenovo worldwide compliance on RoHS, go to: https://www.lenovo.com/rohs-communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management) Rules.
  • Page 160 T480 User Guide...
  • Page 161 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive of countries and regions...
  • Page 162 T480 User Guide...

  • Page 163: Appendix E. Energy Star Model Information

    Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 164 4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK. T480 User Guide...

  • Page 165: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 166 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: https://support.lenovo.com...

  • Page 167: Appendix G. Trademarks

    Appendix G. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Access Connections Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint UltraConnect Intel, Intel SpeedStep, Optane, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S.
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