HP StorageWorks 700ux Setup Manual page 35

Table 5: Troubleshooting installation (Continued)
Host computer system does not
recognize the jukebox or the drives
HP StorageWorks 700ux/1100ux Optical Jukebox Setup Guide
Problem
Troubleshooting Installation
Solution
Ensure the jukebox is not in a error
or failed state. If so, troubleshoot the
error before continuing.
Ensure the jukebox is connected and
powered on. The jukebox must be
on when booting the host computer
for the jukebox to be recognized.
Check that the SCSI bus has been
terminated and that the maximum
cable length has not been
exceeded.
Check SCSI ID assignments and
resolve any conflicts.
Ensure you are connected to the
correct SCSI bus type. UDO
jukeboxes are LVDS devices.
If using a narrow (8-bit) HBA, make
sure that all addresses are in the
range 0 through 7.
For Windows operating systems, use
the device manager to rediscover
the jukebox.
For HP-UX, use ioscan to verify
that the HBA and attached devices
are claimed.
For other operating systems, refer to
the system administrators guide for
diagnosing missing peripherals.
Check that the application software
is compatible with the jukebox.
Check that the device is properly
installed and configured using HP
StorageWorks Library & Tape Tools,
available from
http://www.hp.com/support/tape
tools.
Power cycle the jukebox and power
down the host. Wait until the
jukebox completes its power cycle
before powering up the host.
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