Dell Vostro 14 5415 Service Manual
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Dell Vostro 14 5415 Service Manual

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Vostro 14 5415
Service Manual
Regulatory Model: P143G
Regulatory Type: P143G002
August 2021
Rev. A01

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Summary of Contents for Dell Vostro 14 5415

  • Page 1 Vostro 14 5415 Service Manual Regulatory Model: P143G Regulatory Type: P143G002 August 2021 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components..........................9 After working inside your computer..........................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list..................................... 10 Major components of Vostro 14 5415..........................11 Base cover................................... 13 Removing the base cover............................13 Installing the base cover.............................14 Battery....................................16 Lithium-ion battery precautions..........................
  • Page 4 Deleting or changing an existing system setup password.................69 Clearing BIOS (System Setup) and System passwords..................69 Chapter 5: Troubleshooting......................71 Handling swollen Lithium-ion batteries......................... 71 Dell SupportAssist Pre-boot System Performance Check diagnostics..............72 Running the SupportAssist Pre-Boot System Performance Check..............72 Contents...
  • Page 5 System diagnostic lights..............................72 Recovering the operating system..........................73 M-BIST....................................74 LCD Built-in Self Test (BIST)............................74 WiFi power cycle................................74 Flea power release................................75 Chapter 6: Getting help and contacting Dell................76 Contacting Dell...................................77 Contents...

  • Page 6: Chapter 1: Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.

  • Page 7: Radiation Exposure Statement

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 10: Chapter 2: Removing And Installing Components

    NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Recommended tools • Screw list • Major components of Vostro 14 5415 • Base cover • Battery • Memory module •...

  • Page 11: Major Components Of Vostro 14 5415

    Power button with fingerprint M2x3 reader Network port bracket M2x5 I/O board M2x3 Touchpad M1.6x2 M2x1.8 Power adapter M2.5x5 Display assembly M2.5x5 Major components of Vostro 14 5415 The following image shows the major components of Vostro 14 5415. Removing and installing components...
  • Page 12 1. Base cover 2. Heat sink 3. System board 4. Memory 5. Battery 6. Right speaker 7. Palm-rest and keyboard assembly 8. Touchpad 9. Display assembly 10. Coin-cell battery 11. I/O board 12. M.2 2280 solid-state drive, if installed 13. Wireless card 14.

  • Page 13: Base Cover

    17. Power-adapter port NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 14: Installing The Base Cover

    Steps 1. Remove the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2x7.5) that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the bottom left and continue to work on the sides to open the base cover. 4.
  • Page 15 Removing and installing components...

  • Page 16: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 17: Installing The 3-Cell Battery

    Steps 1. Peel the tape that secures the battery cable to the 3-cell battery. 2. Disconnect the battery cable from the system board. 3. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Lift the battery off the palm-rest and keyboard assembly. Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 18: Removing The 4-Cell Battery

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. 4.

  • Page 19: Installing The 4-Cell Battery

    Steps 1. Peel the tape that secures the battery cable to the 4-cell battery. 2. Disconnect the battery cable from the system board, if applicable. 3. Remove the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 20: Memory Module

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. 4.

  • Page 21: Installing The Memory

    Steps 1. Lift the Mylar to access the memory module. 2. Using your fingertips, carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. 3. Remove the memory module from the memory-module slot on the system board. NOTE: Your computer may have up to two memory modules installed.
  • Page 22 Steps 1. Lift the Mylar to access the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot on the system board. 3. Slide the memory module into the memory-module slot on the system board. 4.

  • Page 23: Solid-State Drive

    Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed. NOTE: The M.2 card installed on your computer will depend on the configuration ordered.

  • Page 24: Removing The M.2 2280 Solid-State Drive

    About this task NOTE: This procedure applies if you are installing a M.2 2230 solid-state drive. NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on the M.2 card slot: ● M.2 2230 solid-state drive + M.2 2230 solid-state drive mounting bracket ●...

  • Page 25: Installing The M.2 2280 Solid-State Drive

    ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive The following image(s) indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard assembly. 2.

  • Page 26: Installing The Solid-State Drive Mounting Bracket

    Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard assembly. Next steps 1.
  • Page 27 The following image provides a visual representation of the procedure to install the solid-state drive mounting bracket when replacing a M.2 2280 solid-state drive with a M.2 2230 solid-state drive. Steps 1. Remove the 2230 solid-state drive 2280 solid-state drive, whichever applicable. 2.

  • Page 28: Wireless Card

    Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the removal procedure. Steps 1.

  • Page 29: Installing The Wireless Card

    Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the installation procedure.

  • Page 30: Fan

    2. Place the wireless-card bracket on the wireless card. 3. Align the notch on the wireless card with the tab on the M.2 card slot on the system board. 4. Slide the wireless card into the M.2 card slot on the system board. 5.

  • Page 31: Installing The Fan

    Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the fan and provides a visual representation of the installation procedure. Steps 1.

  • Page 32: Installing The Coin-Cell Battery

    2. Remove the base cover. About this task The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the removal procedure. Steps 1. Disconnect the coin-cell battery from the I/O board. 2. Peel and lift the coin-cell battery from the palm-rest and keyboard assembly. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 33: Heat Sink

    Steps 1. Connect the coin-cell battery cable to the I/O board. 2. Adhere the coin-cell battery to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink Prerequisites 1.

  • Page 34: Installing The Heat Sink

    Steps 1. In reverse sequential order (7>6>5>4>3>2>1) loosen the seven captive screws that secure the heat sink to the system board. NOTE: The number of screws varies depending on the configuration ordered. 2. Lift the heat sink from the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 35: Network-Port Bracket

    Steps 1. Place the heat-sink on the system board. 2. Align the screw holes on the heat sink to the screw holes on the system board. 3. In sequential order (1>2>3>4>5>6>7) tighten the seven captive screws that secure the heat sink to the system board. NOTE: The number of screws varies depending on the configuration ordered.

  • Page 36: Installing The Network-Port Bracket

    Steps 1. Remove the two screws (M2.5x5) that secure the left-display hinge to the I/O board. 2. Pry open the left-display hinge at an angle of 90 degrees. 3. Remove the two screws (M2x5) that secure the network-port bracket to the I/O board. 4.

  • Page 37: I/O Board

    Steps 1. Place the network-port bracket on the I/O board. 2. Align the screw holes on the network-port bracket to the screw holes on the I/O board. 3. Replace the two screws (M2x5) that secure the network-port bracket to the I/O board. 4.

  • Page 38: Installing The I/O Board

    Steps 1. Lift the I/O-board cable-connector latch and disconnect the I/O-board cable from the I/O board. 2. Lift the power-button with fingerprint-reader cable-connector latch and disconnect the power-button with fingerprint- reader cable from the I/O board. NOTE: This step is only applicable for computers shipped with the optional fingerprint reader. 3.

  • Page 39: Speakers

    Steps 1. Align the ports on the I/O board to the slots on the palm-rest and keyboard assembly. 2. Place the I/O board on the palm-rest and keyboard assembly. 3. Align the screw hole on the I/O board to the screw hole on the palm-rest and keyboard assembly. 4.
  • Page 40 About this task The following image(s) indicate the location of the speakers and provides a visual representation of the removal procedure. Steps 1. Peel off the tapes that secure the I/O-board cable and antenna cables to the palm-rest and keyboard assembly. 2.

  • Page 41: Installing The Speakers

    Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the speakers and provides a visual representation of the installation procedure. Steps 1.

  • Page 42: Touchpad

    7. Connect the keyboard-backlight cable to the system board and close the latch. 8. Place the I/O-board and antenna cables back into place and adhere the tapes that secure them to the palm-rest and keyboard assembly. Next steps 1. Install the 3-cell battery or the 4-cell...

  • Page 43: Installing The Touchpad

    Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the touchpad and provides a visual representation of the installation procedure. Steps 1.

  • Page 44: Display Assembly

    Next steps 1. Install the 3-cell battery or the 4-cell battery, whichever applicable. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 45 Removing and installing components...

  • Page 46: Installing The Display Assembly

    Steps 1. Peel the tape that secures the display-cable connector latch to the system board. 2. Lift the latch and disconnect the display-cable from the connector on the system board. 3. Remove the two screws (M2.5x5) that secure the right-display hinge to the system board. 4.
  • Page 47 Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Gently place the palm-rest and keyboard assembly under the display hinges. CAUTION: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display assembly.

  • Page 48: Power Button With Optional Fingerprint Reader

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Power button with optional fingerprint reader Removing the power-button with optional fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 49: Installing The Power-Button With Optional Fingerprint Reader

    Installing the power-button with optional fingerprint reader Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the power-button with optional fingerprint reader and provides a visual representation of the installation procedure.

  • Page 50: Power-Adapter Port

    Power-adapter port Removing the power-adapter port Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the power-adapter port and provides a visual representation of the removal procedure.

  • Page 51: System Board

    Steps 1. Connect the power-adapter port cable to the system board. 2. Adhere the tape that covers the power-adapter port connector on the system board. 3. Route the power-adapter port cable through the routing guides on the palm-rest and keyboard assembly. 4.
  • Page 52 1. display cable 2. power-adapter port-cable 3. keyboard-backlight cable 4. keyboard cable 5. touchpad cable 6. speaker cable 7. I/O-board cable 8. fan cable The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure. Removing and installing components...
  • Page 53 Steps 1. Remove the two screws (M2.5x5) that secure the right-display hinge to the system board. 2. Pry open the right-display hinge at an angle of 90 degrees. 3. Peel the tape that covers the power-adapter port cable-connector on the system board. 4.

  • Page 54: Installing The System Board

    6. Lift the latch and disconnect the display-cable from the connector on the system board. 7. Disconnect the fan cable from the system board. 8. Lift the I/O-board cable-connector latch and disconnect the I/O-board cable from the system board. 9. Disconnect the speaker cable from the system board. 10.
  • Page 55 The following image(s) indicate the location of the system board and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 56 Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 4.

  • Page 57: Palm-Rest And Keyboard Assembly

    11. Connect the fan cable to the system board. 12. Connect the display cable to the connector on the system board and close the latch. 13. Adhere the tape that secures the display-cable connector latch to the system board. 14. Connect the power-adapter port cable to the system board, 15.

  • Page 58: Installing The Palm-Rest And Keyboard Assembly

    Steps After performing the pre-requisites you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.
  • Page 59 Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. Next steps 1. Install the system board. 2. Install the power-button with optional fingerprint reader. 3. Install the display assembly.

  • Page 60: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...

  • Page 61: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 62: Boot Sequence

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
  • Page 63 Table 4. System setup options—Advance menu Advance Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Onboard Virtualization Technology. Options are: ● Enabled (Default) ● Disabled Integrated NIC Allows pre-OS and early OS networking features to use any enabled NICs. Options are: ●...
  • Page 64 Table 4. System setup options—Advance menu (continued) Advance Options are: ● Enabled (Default) ● Disabled Internal Bluetooth Allows to Switch-on/switch-off the Bluetooth. Options are: ● Enabled (Default) ● Disabled Internal WLAN Allows to Switch-on/switch-off the Wireless Card. Options are: ● Enabled (Default) ●...
  • Page 65 Table 4. System setup options—Advance menu (continued) Advance ● Enabled (Default) ● Disabled BIOS Auto Recovery Performs auto firmware reset when corrupted BIOS is detected. Options are: ● Disabled (Default) ● Enabled SupportAssist System Resolution Onboard Diagnostics Auto OS Recovery Threshold Performs SupportAssist OS recovery after the set value failed boot attempts.
  • Page 66 NOTE: Option may differ with the Linux Operating System. File Browser Del Boot Option Windows Boot Manager: Displays the Dell Boot Path of the Default Boot Option.. NOTE: Option may differ with the Linux Operating System. UEFI BOOT HDD1- Windows Boot Manager Displays the Device ID of the Secondary Storage of the computer.

  • Page 67: Updating The Bios

    4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu.

  • Page 68: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 69: Assigning A System Setup Password

    6. Press Y to save the changes and exit from System Setup. The computer restarts. Clearing BIOS (System Setup) and System passwords About this task NOTE: To conduct a BIOS and System password reset, you must call the Dell Tech Support number in your region. System setup...
  • Page 70 1. Key in your computer's service tag number into the locked BIOS/system setup screen. 2. Convey the code generated to the Dell Tech Support agent. 3. The Dell Tech Support agent will provide a 32 character Master System Password that can be used to access the locked BIO/system setup.

  • Page 71: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 72: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 73: Recovering The Operating System

    ● Off — Caps Lock disabled. Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating system.

  • Page 74: M-Bist

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 75: Flea Power Release

    Steps 1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed.

  • Page 76: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 9. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...

  • Page 77: Contacting Dell

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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