Page 1 Dell™ OptiPlex™ GX240 Systems User’s Guide w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
Page 2: Abbreviations And Acronyms
3Com Corporation; trademark of International Business Machines Corporation; trademarks of Novell, Inc. As an ENERGY STAR partner, Dell Computer Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Page 3: Table Of Contents
Contents CAUTION: Safety Instructions General ......When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing Habits Battery Disposal...
Page 4 LegacySelect Technology Control Manageability ......Dell OpenManage™ IT Assistant Dell OpenManage Client Instrumentation Security .
Page 5 3 Installing Upgrades Computer Cover ......Opening the Computer Cover Closing the Computer Cover Expansion Cards .
Page 6 6 Solving Problems Finding Solutions ......Using the Dell OptiPlex ResourceCD Power Problems Video and Monitor Problems...
Page 7 Dell Diagnostics ......When to Use the Dell Diagnostics Features ......
Page 8 ......Contacting Dell ......
Page 9 NOM Information (Mexico Only) Warranty and Return Policy Ergonomic Computing Habits 9 Microsoft® Windows® XP Features Overview ......Help and Support Center New User Interface .
Page 10 Contents...
Page 11: Caution: Safety Instructions
FILE LOCATION: S:\SYSTEMS\Meteor\UG\A04\safeinfo.fm CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. General • Do not attempt to service the computer yourself unless you are a trained service technician.
Page 12 FILE LOCATION: S:\SYSTEMS\Meteor\UG\A04\safeinfo.fm CAUTION: Safety Instructions • To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the network adapter on the back of your computer, and then from the network jack. When reconnecting a network cable to your computer, first plug the cable into the network jack, and then into the network adapter.
Page 13: When Using Your Computer
FILE LOCATION: S:\SYSTEMS\Meteor\UG\A04\safeinfo.fm When Using Your Computer As you use your computer, observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, and so on) removed. • Your computer is equipped with one of the following: –...
Page 14: When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or in instructions otherwise provided to you by Dell. Always follow installation and service instructions closely.
Page 15: Protecting Against Electrostatic Discharge
FILE LOCATION: S:\SYSTEMS\Meteor\UG\A04\safeinfo.fm When Using Your Computer • Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins.
Page 16: Battery Disposal
FILE LOCATION: S:\SYSTEMS\Meteor\UG\A04\safeinfo.fm (continued) When Using Your Computer Battery Disposal Your computer uses a lithium battery. The lithium battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, see "Replacing the Battery."...
Page 17: About Your Computer
S E C T I O N 1 A b o u t Yo u r C o m p u t e r Finding Information and Assistance Front Panel Back Panel Inside Your Computer...
Page 18: Finding Information And Assistance
Finding Information and Assistance The following table lists the resources that Dell provides as support tools. Additional resources may be shipped with your computer system. R e s o u r c e s a n d S u p p o r t To o l s...
Page 19 (continued) Using the Resource The Express Service Code and Service Tag Number are unique identifiers for your Dell computer. You may need the Product Key (or Product ID) number to complete the operating system setup. To reinstall your operating system, use the Operating System CD that was shipped with your computer.
Page 20 • Join online discussions with other Dell customers and Dell technical professionals • Explore a list of online links to Dell's primary vendors Go to premiersupport.dell.com: The Dell Premier Support website is customized for corporate, government, and education customers.
Page 21: Front Panel
Front Panel The following figures show the controls, lights, and features located on the front panel of the small form-factor, small desktop, and small mini-tower computers. S m a l l Fo r m - Fa c t o r C o m p u t e r USB connectors (2) headphone connector hard drive access lights...
Page 22 S m a l l D e s k t o p C o m p u t e r A b ou t Yo u r C omp u t er front panel door power button power light hard drive access light floppy drive access light...
Page 23 S m a l l M i n i -To w e r C o m p u t e r removable drive panel floppy drive access light removable drive panel hard drive access light power button power light front panel door Ab o ut Your Co m put e r...
Page 24: Front Panel Door
Front Panel Door Open the front panel door to access two Universal Serial Bus (USB) connectors and one headphone connector. This door is removable; if you remove it or accidentally knock it off its hinges, it snaps back in place. S m a l l D e s k t o p C o m p u t e r A b ou t Yo u r C omp u t er USB connectors (2)
Page 25: Speaker/Headphone Connector
S m a l l M i n i -To w e r C o m p u t e r breakaway hinges (2) USB connectors (2) headphone connector Speaker/Headphone Connector Used to connect computer speakers, headphones, or other audio output devices.
Page 26 The Microsoft Windows XP operating systems let you configure the function of the power button through the Advanced Configuration and Power Interface (ACPI) feature, as shown in the following table. P o w e r B u t t o n F u n c t i o n s f o r W i n d o w s 9 8 S E , W i n d o w s 2 0 0 0 , a n d W i n d o w s X P w i t h A C P I Action Press power...
Page 27: Power Light
Pressing or holding the power button to shut down the computer may result in data loss. Use the power button to shut down the computer only if the operating system is not responding. P o w e r B u t t o n F u n c t i o n s f o r M i c r o s o f t W i n d o w s N T Action Results Computer...
Page 28: Floppy Drive Access Light
NOTE: Your computer can resume from the S3 state (suspend to RAM) in Floppy Drive Access Light several ways. Pressing the The floppy drive access light lights when the drive is reading data from, or power button always works. Remote Wake Up writing data to, a floppy disk.
Page 29 S m a l l D e s k t o p C o m p u t e r PCI slots (2) AC adapter Ab o ut Your Co m put e r...
Page 30 S m a l l M i n i -To w e r C o m p u t e r A b ou t Yo u r C omp u t er AC adapter AC voltage switch AGP slot PCI slots (4)
Page 31: Connecting Devices
I / O P a n e l — S m a l l Fo r m - Fa c t o r, D e s k t o p , a n d M i n i -To w e r C o m p u t e r s parallel connector keyboard connector...
Page 32: Parallel Connector
Turn off the computer and any attached devices before connecting a mouse automatically disabled if to the computer. If your computer uses Microsoft Windows 2000 or the computer detects an Windows NT 4.0, Dell installed the necessary mouse drivers on your hard installed expansion card drive. containing a parallel...
Page 33: Line-In Jack
Line-In Jack This jack is used to attach record/playback devices such as cassette players, CD players, and VCRs. Connect the line-out cable from any of these devices to the line-in jack. Line-Out Jack This jack is used to attach computer speakers. This jack is amplified, so speakers with integrated amplifiers are not required.
Page 34: Inside Your Computer
Inside Your Computer NOTE: User service S m a l l Fo r m - Fa c t o r C o m p u t e r access points are colorcoded green. A b ou t Yo u r C omp u t er hard drive system board 3.5-inch floppy drive...
Page 35 S m a l l D e s k t o p C o m p u t e r cover release buttons (2) hard drive internal speaker chassis intrusion switch expansion-card cage power supply expansion-card slots AC power connector padlock ring I/O ports and connectors heat sink and blower assembly...
Page 36 S m a l l M i n i -To w e r C o m p u t e r A b ou t Yo u r C omp u t er cover release buttons (2) AC power connector hard drive padlock ring internal speaker...
Page 37 C a b l e C o l o r s Hard drive Blue Floppy drive Black CD/DVD drive Orange Gray ATA or IDE Green Control panel Yellow CD audio Blue Computer audio Black Ab o ut Your Co m put e r...
Page 38: System Board Components
System Board Components The following figure shows the principal connectors and components on the system board. A b ou t Yo u r C omp u t er...
Page 39 floppy drive internal speaker EIDE2 connector front panel connector EIDE1 connector suspend-to-RAM light PCI riser (small mini-tower computer only) standby power light AGP connector PCI connectors CD audio connector telephony connector (TAPI) front audio connector microphone connector audio line-in connector audio line-out connector 12-volt microprocessor power connector network (upper) and USB connectors (2) (lower)
Page 40 S y s t e m B o a r d L a b e l s Connector or Socket Description AUDIO AUX_PWR BATTERY CD_IN DIAG_LED DIMM A and DIMM B Dual in-line memory module (DIMM) sockets DSKT FRONTAUDIO FRONTPANEL IDE1 IDE2 KYBD_MOUSE...
Page 41: Advanced Features
S E C T I O N 2 A d v a n c e d Fe a t u r e s LegacySelect Technology Control Manageability Security Password Protection Computer Settings Additional System Setup Options Jumper Settings Software Installation and Configuration...
Page 42: Legacyselect Technology Control
• The instrumentation available for your computer is Dell OpenManage Client instrumentation, which is based on DMI and CIM. For more information on IT Assistant, see the Dell OpenManage IT Assistant User’s Guide available on the Dell website. Advanced Features...
Page 43: Dell Openmanage Client Instrumentation
Dell OpenManage Client Instrumentation Dell OpenManage Client Instrumentation is software that enables remote management application programs such as IT Assistant to do the following: • Access information about your computer, such as how many processors it has and what operating system it is running •...
Page 44: Padlock Ring And Security Cable Slot
Antitheft devices usually include a segment of metal-stranded cable with an attached locking device and key. Dell recommends that you use a Kensington lock. For instructions on installing this kind of antitheft device, see the documentation that accompanied the device.
Page 45: Password Protection
Setup Password System Password System passwords allow only those who know the password to have full use of the computer. Your Dell computer does not have the system password feature enabled when you receive it. NOTICE: Although passwords provide security for the data on your computer, they are not foolproof.
Page 46 NOTE: To escape from the field without assigning a system password, press <Tab> or the <Shift><Tab> combination to move to another field, or press <Esc> at any time prior to completing step 5. Using Your System Password When you turn on your computer, or when you reboot the computer by pressing the <Ctrl><Alt><Del>...
Page 47: Setup Password
Password.” Setup Password Setup passwords allow only those who know the password to have full use of system setup. Your Dell computer does not have the setup password feature enabled when you receive it. Setup Password options in system setup:...
Page 48 • • Assigning a Setup Password NOTE: The setup password can be the same as the system password. A change to Setup Password becomes effective immediately (rebooting the NOTE: If the two passwords are different, computer is not required). the setup password can be used as an alternate Operating Your Computer With a Setup Password Enabled system password.
Page 49: Disabling A Forgotten Password
If you want to assign a new setup password, perform the steps in “Assigning a System Password.” Disabling a Forgotten Password NOTICE: This process erases both the system and setup passwords. CAUTION: Before you open the computer cover, see Safety Instructions.”...
Page 50: Computer Settings
You can use computer settings as follows: • • You can view the current settings at any time. Dell recommends that you print the system setup screens (by pressing <Print Screen>) or record the information for future reference. Before you use system setup, you need to know the kind of floppy drive(s) and hard drive(s) installed in your computer.
Page 51 • Computer data — two boxes below the title box that display your computer processor, level 2 (L2) cache, service tag, and the version number of the basic input/output system (BIOS.) • Options — a scrollable box listing options that define the configuration of your computer, including installed hardware, power conservation, and security features.
Page 52 Keys spacebar or Advanced Features Action In the selected field's pop-up options menu, cycles through the options in a field. Exits system setup without rebooting the system and returns the system to the boot routine. Exits system setup and reboots the system, implementing any changes you have made.
Page 53: Changing The Boot Sequence During System Setup
For example, you can cause the computer to boot from the CD drive to run the Dell Diagnostics, but the computer boots from the hard drive when the diagnostic tests are complete.
Page 54: Additional System Setup Options
MBA — The system prompts you to press <Ctrl><Alt><b> at the Dell logo screen during boot. A menu appears that allows you to select a method for booting from a network server. If a boot routine is not available from the network server, the system attempts to boot from the next device in the list.
Page 55 when AC power is lost, the computer starts up when AC power is restored. If the computer is off when AC power is lost, the computer remains off when AC power is restored. • Asset Tag displays the customer-programmable asset tag number for the computer if an asset tag number is assigned.
Page 56 On, Off, or On w/ MBA. The default is On. If you select On w/ MBA, you are prompted to press <Ctrl><Alt><b> at the Dell logo screen during computer boot. A menu then appears that allows you to select PXE, RPL,...
Page 57 – Mouse Port enables or disables the computer's integrated Personal System/2 (PS/2)-compatible mouse port. Disabling the mouse allows an expansion card to use interrupt request (IRQ)12.This setting is used to control the use of this legacy device. – Serial Port 1 and Serial Port 2 configure the computer's integrated serial connectors.
Page 58 Advanced Features DMA Channel: This option determines the direct memory access (DMA) channel used by the parallel connector and appears only when Mode is set to ECP . The available options are DMA 1, DMA 3, and Off. – IDE Drive Interface: enables or disables the computer's integrated device electronics (IDE) hard drive interface.
Page 59 – Primary Video Controller: determines which video controller to use when the computer boots. When Auto is selected, the computer searches first for a PCI expansion card and then for an AGP expansion card. If the computer has only an AGP expansion card installed, the computer uses the AGP card;...
Page 60: If You Have A Problem
(labeled “IDE2”). Use the secondary IDE interface connector for IDE CD, DVD, and tape drives. NOTE: For all devices obtained from Dell that use the integrated IDE controller, set the appropriate Drive option to Auto. NOTE: You must have an IDE device connected to the primary IDE interface if you have an IDE device connected to the secondary IDE interface.
Page 61: Jumper Settings
When the system setup screen appears, press <Alt><F> to load the Dell default settings. The computer beeps when the settings are restored. Press <Esc> and then press <Enter> to save your changes and exit. The computer reboots. Jumper Settings The following figure shows the jumpers on the system board.
Page 62: Software Installation And Configuration
S y s t e m - B o a r d J u m p e r S e t t i n g s Jumper PSWD RTCRST Software Installation and Configuration When you obtain software, check it for viruses with virus-scanning software before installing it on your computer's hard drive.
Page 63 When you run the installation routine, be prepared to respond to prompts for information about how your computer's operating system is configured, what type of computer you have, and what devices are connected to your computer. Advanced Features...
Page 64 Advanced Features...
Page 65: Installing Upgrades
S E C T I O N 3 I n s t a l l i n g U p g r a d e s Computer Cover Expansion Cards Expansion-Card Cage (Small Desktop Computer Only) TAPI Memory Microprocessor Front Panel Inserts Internal Drives Hard Drives Floppy Drives...
Page 66: Computer Cover
Computer Cover Opening the Computer Cover NOTE: On the small form-factor and small desktop computers, remove the stand before you open the computer cover. On the small mini- tower computer, place the computer on its side before you open the cover. I n s t a l l i n g U pg r ad e s CAUTION: Before you open the computer cover, see...
Page 67 S m a l l Fo r m - Fa c t o r C o m p u t e r security cable slot padlock ring release buttons (one on each side) S m a l l D e s k t o p C o m p u t e r Installing Upgrades...
Page 68 S m a l l M i n i -To w e r C o m p u t e r I n s t a l l i n g U pg r ad e s security cable slot padlock ring release buttons (one on each side)
Page 69: Closing The Computer Cover
security cable slot padlock ring release buttons (one on each side) Closing the Computer Cover Check all cable connections, especially those that might have come loose during your work. Fold cables out of the way so that they do not catch on the computer cover.
Page 70: Expansion Cards
Expansion Cards Your computer provides expansion slots for the following cards: • • • All computers provide an expansion slot for one 32-bit accelerated graphics port (AGP) 4x card (low-profile in the small form-factor and small desktop computers) operating at 1.5 volts (V). I n s t a l l i n g U pg r ad e s In the small form-factor computer, one low-profile, 32-bit, 33- megahertz (MHz) Peripheral Component Interconnect (PCI) card.
Page 71: Installing An Expansion Card
Installing an Expansion Card CAUTION: Before you perform this procedure, see Safety Instructions.” NOTE: requirements, your Dell computer uses only PCI expansion slots. Industry- Standard Architecture (ISA) expansion cards are “CAUTION: not supported. Installing Upgrades...
Page 72 I n s t a l l i n g U pg r ad e s NOTICE: Before disconnecting a device from the computer, wait 10 to 20 seconds after disconnecting the computer from its electrical outlet. Before removing a component from the system board, verify that the standby power light on the system board has turned off.
Page 73 Press the lever on the expansion card retention arm and raise the retention arm. S m a l l Fo r m - Fa c t o r C o m p u t e r card-edge connector expansion card hinged lever retention arm expansion-card connector...
Page 74 S m a l l D e s k t o p C o m p u t e r I n s t a l l i n g U pg r ad e s lever card-edge connector retention arm expansion-card connector filler bracket riser board...
Page 75 S m a l l M i n i -To w e r C o m p u t e r expansion card card-edge connector expansion-card connector retention arm lever If you are installing a new expansion card, remove the filler bracket for an empty card-slot opening, and then continue with If you are replacing an expansion card that is already installed in the computer, remove the expansion card.
Page 76 See the documentation that came with the expansion card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any expansion cards.
Page 77 E x p a n s i o n - C a r d C o n n e c t i o n bracket within slot bracket caught outside of slot fully seated card not fully seated card Before lowering the retention arm, make sure of the following: •...
Page 78 R e t e n t i o n A r m C l o s u r e I n s t a l l i n g U pg r ad e s filler bracket alignment guide alignment bar retention arm If you have a small desktop computer, Connect any cables that should be attached to the card.
Page 79: Removing An Expansion Card
NOTE: After you open and close the cover, the chassis intrusion detector causes the following message to appear on the screen at the next computer start-up: ALERT! Cover was previously removed. Reset the chassis intrusion detector Enabled or Enabled-Silent. NOTE: If a setup password has been assigned by someone else, contact your network administrator for information on resetting the chassis intrusion detector.
Page 80 If you removed an add-in network adapter, perform the following steps: Enter system setup, select Integrated Devices and change the setting for Network Interface Card to On. “Installing an Expansion Card”). Dell. replace the expansion-card cage. by changing Chassis Intrusion to...
Page 81: Installing An Agp Graphics Card
Connect the network cable to the integrated connector on the I/O panel (see “I/O Panel—Small Form-Factor, Desktop, and Mini- Tower Computers”). Installing an AGP Graphics Card Open the computer cover. Remove the filler bracket by raising the hinged lever and sliding the bracket up.
Page 82 A G P S l o t F i l l e r B r a c k e t R e m o v a l — S m a l l D e s k t o p C o m p u t e r I n s t a l l i n g U pg r ad e s hinged lever indented tab...
Page 83 A G P S l o t F i l l e r B r a c k e t R e m o v a l — S m a l l M i n i -To w e r C o m p u t e r hinged lever Press the AGP card clip lever toward PCI slot 1.
Page 84: Removing An Agp Card
A G P C a r d I n s t a l l a t i o n Removing an AGP Card I n s t a l l i n g U pg r ad e s AGP card system board AGP card clip AGP card clip tab...
Page 85: Expansion-Card Cage (Small Desktop Computer Only)
Expansion-Card Cage (Small Desktop Computer Only) Removing the Expansion-Card Cage CAUTION: Before you perform this procedure, see Safety Instructions.” Open the computer cover. Check any cables connected to expansion cards through the back- panel openings. Disconnect any cables that do not reach the expansion-card cage once it is removed from the computer.
Page 86: Replacing The Expansion-Card Cage
E x p a n s i o n - C a r d C a g e R e m o v a l Replacing the Expansion-Card Cage I n s t a l l i n g U pg r ad e s expansion-card cage Align the slots in the side of the expansion-card cage with the tabs on the side of the computer, and slide the expansion-card cage down into...
Page 87 E x p a n s i o n - C a r d C a g e R e p l a c e m e n t expansion-card cage Make sure that the riser board is fully seated in the connector on the system board.
Page 88: Tapi
TAPI The telephony applications programming interface (TAPI) system-board connector uses a 4-pin cable to interface your internal TAPI-compliant expansion card with the audio system in your computer. To locate the TAPI system-board connector, see supports TAPI-compliant cards using the standard TAPI connector (labeled TELE).
Page 89: Installing A Tapi Sound Card
Reconnect the computer and devices to their electrical outlets, and turn them on. Install the appropriate TSP for the TAPI device. See the manufacturer’s documentation and your Windows documentation for more information. Installing a TAPI Sound Card You can install a TAPI-compliant sound card that has a standard TAPI connector.
Page 90: Memory
However, all DIMMs must be the same type of memory—either ECC or non-ECC.) When you add memory, you may install DIMMs in either socket. For optimum operation, Dell recommends that you install a DIMM in socket A first (closest to the processor) before installing a DIMM in socket B. Installing DIMMs...
Page 91 NOTICE: To avoid damage to the memory module, press the module straight down into the socket with equal force applied at each end of the module. Press the DIMM straight down into the socket until the securing clips snap into place at the ends of the DIMM. D I M M I n s t a l l a t i o n socket slot...
Page 92: Removing Dimms
When the System Memory total is correct, press <Esc> to exit system setup. Run the Dell Diagnostics to verify that the memory modules are operating properly. CAUTION: Before you perform this procedure, see the precautions “CAUTION: Safety...
Page 93: Microprocessor
Disconnect the fan cable from the Disconnect the 12-volt power cable from the Instructions.” open the computer system board. system board. NOTE: Dell recommends that only a technically knowledgeable person perform the following procedure. Installing Upgrades...
Page 94 On the small mini-tower computer, lift up the airflow shroud. A i r f l o w S h r o u d A d j u s t m e n t — S m a l l M i n i -To w e r C o m p u t e r airflow shroud I n s t a l l i n g U pg r ad e s...
Page 95: Removing The Heat Sink Or Heat-Sink/Blower Assembly
Removing the Heat Sink or Heat-Sink/Blower Assembly NOTICE: Before you remove the heat sink, gently rock the heat sink and then slightly twist it as you lift it from the system board. For both securing clips on a small mini-tower computer, press down on the metal securing clip latches to release the clips from the retention base, and then lift the clips out of the tabs on the retention base and away from the heat sink.
Page 96 H e a t - S i n k R e m o v a l — S m a l l M i n i -To w e r C o m p u t e r I n s t a l l i n g U pg r ad e s latches (2) securing clips (2) heat sink...
Page 97 On small form-factor and small desktop computers, the heat sink is attached to the blower. Remove the securing clips to remove the heat- sink/blower assembly. NOTICE: Before you remove the heat sink, gently rock the heat sink and then slightly twist it as you lift it from the system board. Installing Upgrades...
Page 98 H e a t - S i n k / B l o w e r A s s e m b l y R e m o v a l — S m a l l Fo r m - Fa c t o r a n d S m a l l D e s k t o p C o m p u t e r s I n s t a l l i n g U pg r ad e s latches (2)
Page 99: Removing The Microprocessor
Do not discard the original heat sink and securing clips unless you are installing a microprocessor upgrade kit from Dell. If you are a microprocessor upgrade kit from Dell, reuse the original heat sink, blower, and securing clips when installing your new microprocessor.
Page 100: Installing The Microprocessor
M i c r o p r o c e s s o r R e m o v a l Installing the Microprocessor I n s t a l l i n g U pg r ad e s release lever microprocessor ZIF socket...
Page 101 M i c r o p r o c e s s o r I n s t a l l a t i o n pin-1 corners of microprocessor and socket aligned NOTICE: You must position the microprocessor correctly in the socket to avoid permanent damage to the microprocessor and the computer when you turn on the computer.
Page 102: Replacing The Heat Sink Or Heat-Sink/Blower Assembly
Ground yourself by touching an unpainted metal surface on the back of the computer. NOTICE: If you are installing a microprocessor replacement kit from Dell, return the microprocessor to Dell in the same package in which your replacement kit was sent. NOTICE: If you are...
Page 103: Front Panel Inserts
Enter system setup and confirm that the Microprocessor option correctly identifies the installed microprocessor. Run the Dell Diagnostics to verify that the new microprocessor is operating correctly. Front Panel Inserts Removing Front Panel Inserts—Small Form-Factor and Small...
Page 104 I n s t a l l i n g U pg r ad e s...
Page 105 S m a l l D e s k t o p C o m p u t e r Press on the insert until it pops free of the front panel cover. Installing Upgrades...
Page 106: Removing Front Panel Inserts-Small Mini-Tower Computer
Removing Front Panel Inserts—Small Mini-Tower Computer S m a l l M i n i -To w e r C o m p u t e r I n s t a l l i n g U pg r ad e s Open the computer cover to a 45-degree angle and disconnect the CD/DVD drive data cable.
Page 107: Replacing Front Panel Inserts
Replacing Front Panel Inserts To replace a front panel insert, follow the “Removing Front Panel Inserts” procedures in reverse. Installing Upgrades...
Page 108: Internal Drives
Internal Drives This computer may support the following internal drives: • • • S m a l l Fo r m - Fa c t o r C o m p u t e r I n s t a l l i n g U pg r ad e s Small form-factor: one enhanced integrated drive electronics (IDE) hard drive;...
Page 109 S m a l l D e s k t o p C o m p u t e r CD/DVD drive floppy drive hard drive Installing Upgrades...
Page 110: Ide Drive Addressing
S m a l l M i n i -To w e r C o m p u t e r IDE Drive Addressing All IDE devices require that you configure the cable select setting, which assigns master and slave status to devices according to their position on the interface cable.
Page 111: Connecting Drives
With the two IDE interface connectors on the system board, your computer supports up to two IDE devices. IDE hard drives should be connected to the IDE interface connector labeled “IDE1.” (Always connect CD/DVD drives to the IDE interface connector labeled “IDE2.”) Connecting Drives When you install a drive, you connect two cables—a DC power cable and an interface cable—to the back of the drive.
Page 112 D r i v e I n t e r f a c e C o n n e c t o r s When you attach the interface cable to a drive, be sure to match the colored stripe on the cable to pin 1 of the drive’s interface connector. For the location of pin 1 on the drive’s interface connector, see the documentation that came with the drive.
Page 113: Hard Drives
NOTICE: When you connect an interface cable, do not reverse the interface cable (do not place the colored stripe away from pin 1 of the connector). Reversing the cable prevents the drive from operating and could damage the controller, the drive, or both. Hard Drives CAUTION: To avoid the possibility of electric shock, turn off the...
Page 114: Detaching Hard Drive Cables
NOTE: H a r d - D r i v e S h r o u d R e m o v a l Your computer’s hard drive may or may not have a plastic shroud cover. Operating the computer without a hard- drive shroud does not affect its performance.
Page 115 S m a l l Fo r m - Fa c t o r C o m p u t e r power cable hard drive cable Installing Upgrades...
Page 116 S m a l l D e s k t o p C o m p u t e r I n s t a l l i n g U pg r ad e s hard drive cable power cable...
Page 117 S m a l l M i n i -To w e r C o m p u t e r power cable hard drive cable On the small form-factor computer, if the computer has the combination data cable, disconnect the combination data cable from the floppy drive and interface (IDE2) connectors on the system board (see the small form-factor computer illustration in Drive...
Page 118: Removing A Hard Drive
Removing a Hard Drive S m a l l Fo r m - Fa c t o r C o m p u t e r I n s t a l l i n g U pg r ad e s For the small form-factor computer, press in on the tabs on each side of the drive, slide the drive toward the I/O panel, and remove the drive from the computer.
Page 119 S m a l l D e s k t o p C o m p u t e r tabs (2) hard drive Installing Upgrades...
Page 120: Installing A Hard Drive
S m a l l M i n i -To w e r C o m p u t e r Installing a Hard Drive I n s t a l l i n g U pg r ad e s tabs (2) hard drive CAUTION:...
Page 121: Reattaching Hard Drive Cables
If your replacement hard drive does not have the bracket rails attached, remove the rails from the old drive by removing the two screws that secure each rail to the drive. Attach the bracket rails to the new drive by aligning the four screw holes of the drive and bracket and then inserting and tightening the screws that came with your upgrade kit.
Page 122 S m a l l Fo r m - Fa c t o r C o m p u t e r I n s t a l l i n g U pg r ad e s power cable IDE cable IDE1 connector...
Page 123 S m a l l D e s k t o p C o m p u t e r power cable IDE cable IDE1 connector Installing Upgrades...
Page 124 S m a l l M i n i -To w e r C o m p u t e r I n s t a l l i n g U pg r ad e s power cable IDE cable IDE1 connector Check all connectors to be certain that they are properly cabled and firmly seated.
Page 125: Adding A Second Hard Drive - Small Mini-Tower Computer
These rails are not attached to the inside of the hard-drive bay with screws. To remove the rails, gently pull the rails up and out of the bay. Attach the rails to the hard drive using the two screws attached to the rails. Dell Diagnostics. Installing Upgrades...
Page 126 S e c o n d H a r d D r i v e I n s t a l l e d I n s t a l l i n g U pg r ad e s Ensure that the rail tabs are positioned at the back of the hard drive.
Page 127: Floppy Drives
1 rail tabs (2) 2 second hard drive in upper bay 3 first hard drive in lower bay 4 hard drive cage NOTICE: Match the colored strip on the cable with pin 1 on the drive. Locate the extra connector on the drive cable that is attached to the first hard drive and attach the connector to the second hard drive.
Page 128: Detaching Floppy Drive Cables
Detaching Floppy Drive Cables S m a l l Fo r m - Fa c t o r C o m p u t e r I n s t a l l i n g U pg r ad e s Disconnect the cables from the floppy drive and system board.
Page 129 Installing Upgrades...
Page 130 S m a l l D e s k t o p C o m p u t e r I n s t a l l i n g U pg r ad e s floppy drive cable lever power cable floppy drive cable floppy drive connector...
Page 131: Removing A Floppy Drive
S m a l l M i n i -To w e r C o m p u t e r 1 power cable 2 floppy drive cable 3 floppy drive connector Removing a Floppy Drive On the small form-factor computer, remove the floppy drive from its sled by pulling the sled tab out while pushing the drive up and then sliding the drive out of the sled.
Page 132 S m a l l Fo r m - Fa c t o r C o m p u t e r 1 sled tab 2 sled I n s t a l l i n g U pg r ad e s On the small desktop and small mini-tower computers, press inward on the two tabs on the sides of the drive bay to disengage the drive from the computer.
Page 133 S m a l l D e s k t o p C o m p u t e r S m a l l M i n i -To w e r C o m p u t e r Installing Upgrades...
Page 134: Installing A Floppy Drive And Reattaching Cables
Installing a Floppy Drive and Reattaching Cables Small Form-Factor Computer I n s t a l l i n g U pg r ad e s Snap the replacement floppy drive into the sled and ensure that it is secure in the sled. Gently slide the floppy drive into the computer until the tabs securely click into position.
Page 135 S m a l l Fo r m - Fa c t o r C o m p u t e r Installing Upgrades...
Page 136 Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and tightening all four screws (two screws on each rail). Dell...
Page 137 drive bracket rails (2) screws (4) Gently slide the drive into place until the tabs securely click into position. Attach the power and data cables to the floppy drive, and connect the other end of the data cable to the connector labeled “DSKT” on the system board.
Page 138 Enter system setup and update the appropriate Diskette Drive A option to reflect the size and capacity of your new floppy drive. Verify that your computer works correctly by running the Diagnostics. Dell...
Page 139: Cd/Dvd Drives
CD/DVD Drives CAUTION: To avoid the possibility of electric shock, turn off the computer and any devices, disconnect them from their electrical outlets, and then wait 10 to 20 seconds before you open the computer cover. Also, before you install a drive, see the other precautions in “CAUTION: Safety NOTICE:...
Page 140: Detaching Cd, Cd-Rw, Or Dvd Drive Cables
Detaching CD, CD-RW, or DVD Drive Cables I n t e r p o s e r B o a r d R e m o v a l I n s t a l l i n g U pg r ad e s On the small form-factor computer, remove the interposer board from the drive.
Page 141 On the small desktop and small mini-tower computers, remove the data, power, and audio cables from the drive. S m a l l D e s k t o p C o m p u t e r power cable audio cable CD/DVD drive cable CD/DVD drive connector...
Page 142 S m a l l M i n i -To w e r C o m p u t e r I n s t a l l i n g U pg r ad e s power cable audio cable CD/DVD drive cable CD/DVD drive connector...
Page 143: Removing A Cd, Cd-Rw, Or Dvd Drive
Removing a CD, CD-RW, or DVD Drive Press inward on the two tabs on the sides of the drive to disengage the drive from the computer. Slide the drive upward and remove it from the computer. S m a l l Fo r m - Fa c t o r C o m p u t e r Installing Upgrades...
Page 144 S m a l l D e s k t o p C o m p u t e r S m a l l M i n i -To w e r C o m p u t e r I n s t a l l i n g U pg r ad e s...
Page 145: Installing A Cd, Cd-Rw, Or Dvd Drive And Reattaching Cables
Installing a CD, CD-RW, or DVD Drive and Reattaching Cables If the replacement drive does not have the bracket rails attached, remove the rails from the old drive by removing the two screws that secure each rail to the drive. Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and tightening all four screws (two screws for each rail).
Page 146 I n t e r p o s e r B o a r d C o n n e c t i o n — S m a l l Fo r m - Fa c t o r C o m p u t e r I n s t a l l i n g U pg r ad e s...
Page 147 interposer board Connect the drive, power, and audio cables to the drive. S m a l l D e s k t o p C o m p u t e r power cable audio cable CD/DVD drive cable CD/DVD drive connector Installing Upgrades...
Page 148 S m a l l M i n i -To w e r C o m p u t e r I n s t a l l i n g U pg r ad e s power cable audio cable CD/DVD drive cable CD/DVD drive connector If you are installing a drive that has its own controller card, install the...
Page 149: Battery
You can operate your computer without a battery; however, without a battery, the configuration information is erased if the computer is turned off or unplugged from the electrical outlet. In this case, you must enter system setup and reset the configuration options. Dell Installing Upgrades...
Page 150: Replacing The Battery
Replacing the Battery I n s t a l l i n g U pg r ad e s CAUTION: There is a danger of the new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.
Page 151 C o m p u t e r B a t t e r y battery battery socket Close the computer cover, reconnect your computer and devices to their electrical outlets, and turn them on. Enter system setup, and confirm that the battery is operating properly. Enter the correct time and date through system setup's System Time and System Date options.
Page 152 After 10 minutes, plug in the computer, turn it on, and enter system setup. If the time and date are still incorrect, see “Getting Help” for instructions on obtaining technical assistance. I n s t a l l i n g U pg r ad e s...
Page 153: Stand
S E C T I O N 4 S t a n d Removing the Computer Stand Attaching the Computer Stand...
Page 154: Removing The Computer Stand
Removing the Computer Stand S m a l l Fo r m - Fa c t o r C o m p u t e r Stand Turn the computer over so that the stand is at the top. Loosen the thumb screw and lift the stand away (see the following figures).
Page 155: Attaching The Computer Stand
S m a l l D e s k t o p C o m p u t e r Attaching the Computer Stand Place the computer on its right side so that the drive bays are at the bottom. Fit the stand onto what was the left side of the computer.
Page 156 Stand...
Page 157: Technical Specifications
S E C T I O N 5 Te c h n i c a l S p e c i f i c a t i o n s Microprocessor Memory Computer Information Audio Expansion Bus Drives Ports Key Combinations Controls and Lights Power Physical...
Page 158 Tec hn i ca l Sp e ci f ic a ti o n s ® ® Intel Pentium 4 microprocessor. Design provides for future Dell-supported upgrades. A slower compatibility speed can be set through system setup 8-kilobyte (KB) 1.5–2.0* GHz processors: 256-KB pipelined- burst, eight-way set-associative, write-back static random-access memory (SRAM) 2.2–2.6 GHz processors: 512-KB SRAM...
Page 159 System bus speed 100 megahertz (MHz) clock, 400 MHz data rate Network interface controller integrated 3C920-based 10/100 3Com Ethernet controller Audio Audio type AC97, Sound Blaster emulation Audio controller Analog Devices AD1885 AC97 Codec Stereo conversion 16 bit (analog-to-digital and digital-to-analog) Interfaces: Internal PCI bus/AC97...
Page 160 AGP expansion-card connector data width (maximum) AGP expansion-card connector size AGP bus protocols Drives Externally accessible bays: Internally accessible bays: Ports Externally accessible: Internally accessible: Tec hn i ca l Sp e ci f ic a ti o n s 32 bits 172 pins 4x modes at 1.5 V...
Page 161 Primary IDE hard drive 40-pin connector on PCI local bus Secondary IDE hard drive 40-pin connector on PCI local bus Floppy drive 34-pin connector CD drive audio interface 4-pin connector Telephony 4-pin connector 3-pin connector Key Combinations <Ctrl><Alt><Del> restarts (reboots) the computer <Ctrl><Alt><\>...
Page 162 Diagnostic lights Standby power light Power DC power supply: Backup battery Physical Small form-factor computer: Small desktop computer: Small mini-tower computer: Tec hn i ca l Sp e ci f ic a ti o n s four yellow and/or green lights on back of computer (see Factor, Desktop, and Mini-Tower Computers.”)
Page 163 Width 18.1 cm (7.1 inches) Depth 44.7 cm (17.6 inches) Weight 12.7 kg (28 lbs) Environmental Temperature: Operating 10° to 35° Celsius (C) (50° to 95° Fahrenheit [F]) Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 gravities (G) at 3 to 200 Hz at 1...
Page 164 Tec hn i ca l Sp e ci f ic a ti o n s...
Page 165: Solving Problems
S E C T I O N 6 S o l v i n g P r o b l e m s Finding Solutions Dell Diagnostics Messages and Codes Software Problems...
Page 166: Finding Solutions
Finding Solutions This section describes computer and software problems, offers corrective actions, describes the utility, and provides computer messages and codes. Before you call Dell for technical assistance, complete the following tasks to help you resolve computer problems: Read Take the problem-solving action listed in the following table for the component or equipment that is malfunctioning.
Page 167: Using The Dell Optiplex Resourcecd
Insert the Dell OptiPlex ResourceCD into the CD drive. If you are using the Dell OptiPlex ResourceCD for the first time on this computer, the ResourceCD Installation window opens to inform you that the ResourceCD is about to begin installation.
Page 168: Power Problems
If the monitor power light does not light, check the power connection. If the external monitor is blank, the computer may be in suspend or hibernate mode. To resume normal operation, press the power button. Contact Dell for technical...
Page 169 • Disconnect the monitor cable from the computer and check the cable connector for bent or broken pins. Check for damaged or frayed cables. • If the cable is not damaged, make sure that it is firmly connected to the computer. •...
Page 170: Sound And Speaker Problems
Run the VESA/VGA Interface tests in the Did any of the tests fail? Yes. The video controller on the system board may be defective. Contact Dell for technical assistance. No. Go to step 6. Turn off the computer and the monitor, connect another monitor to the computer, and then turn them on.
Page 171: Printer Problems
No. Go to step 3. Run the Misc. PCI Devices tests in the Did the tests complete successfully? Yes. The controller is functioning properly. If the problem persists, contact Dell for technical assistance. Contact Dell for technical assistance. Printer Problems Basic Checks: •...
Page 172: Serial Or Parallel Device Problems
Yes. Go to step 3. No. The printer is probably defective. If you bought the printer from Dell, contact Dell for technical assistance. If you did not, take it to an authorized service center for repair. Try to print again.
Page 173 I/O port logic and the printer. Do the tests complete successfully? Yes. Go to step 3. Contact Dell for technical assistance. If the problem is confined to a particular application program, see the application program's documentation for specific port configuration requirements.
Page 174: Mouse Problems
Is the device working properly? Yes. You need a new device cable. Contact Dell assistance. No. Go to step 5. Turn off the computer and the device, swap the device with a comparable working device, and then turn on the computer and the device.
Page 175: Keyboard Problems
If you do not have another mouse, assistance. Is the mouse functioning properly? Yes. The original mouse is defective. The problem is resolved. No. Contact Dell for technical assistance. Keyboard Problems Basic Checks: • Disconnect the cable from the computer and check the cable connector for bent or broken pins.
Page 176: Floppy Drive Problems
No. Go to step 7. Use the keyboard to type some characters. Do the characters appear on the screen? Yes. The problem is resolved. Contact Dell for technical assistance. Run the PC-AT Compatible Keyboards tests in the Did any of the diagnostics tests fail? Yes.
Page 177 Instructions.” Run the Diskette device group in the Did any of the tests fail? Yes. Contact Dell for technical assistance. No. Go to step 2. Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and then open the computer cover.
Page 178: Hard Drive Problems
Does the floppy-drive access light blink during the boot routine? Yes. Go to the next question. Contact Dell for technical assistance. Does the computer display a drive error message? Yes. See “Computer...
Page 179 – For Windows 2000, run the ScanDisk utility by clicking the Start button, pointing to Run, typing – For Windows NT, run the error-checking utility by double-clicking My Computer and selecting the hard drive that you want to check. Click the right mouse button, select Properties, then click Tools, and select Check Now in in the Error-checking section.
Page 180 Does the hard drive activity light blink during the boot routine? Yes. Go to the next question. No. The system board may be faulty. assistance. Does the computer display a drive error message? Dell Diagnostics: Contact Dell for technical Contact Dell for technical system board. Contact Dell...
Page 181: Battery Problems
Messages” for an explanation of the message. If you cannot correct the problem by performing the action described in the table, then contact Dell for technical assistance. No. Go to the next question. Is this the primary hard drive that contains the operating system? Yes.
Page 182: Expansion Card Problems
Make sure all cables are firmly connected to their corresponding connectors on the expansion cards. If any cables appear loose, reconnect them. For instructions on which cables should be attached to specific connectors on an expansion card, see the expansion card's documentation. Contact Dell for technical “CAUTION:...
Page 183: Recovering From A Program That Is Not Responding
Close the computer cover, reconnect the computer and devices to their electrical outlets, and turn them on. Run the RAM test group in the Dell Diagnostics. Did any of the diagnostics tests fail? Yes. Contact Dell for technical assistance.
Page 184: Restarting A Computer That Is Not Responding
Restarting a Computer That Is Not Responding Repairing a Wet Computer Spills, splashes, and excessive humidity can cause damage to the computer. If an external device, such as a printer or modem, gets wet, contact the manufacturer of the device for instructions. Fill out the So l vi n g Pro b l em s Did the Task Manager window or Close Program window appear?
Page 185: Repairing A Dropped Or Damaged Computer
Close the computer cover, reconnect the computer and devices to their electrical outlets, and turn them on. Run the System Board Devices test group in the Dell Diagnostics. Did any of the diagnostics tests fail? Yes. Contact Dell for technical assistance.
Page 186: Hardware Conflicts
Nothing displays on the video monitor. If an insufficient memory message appears, save and close any open files and exit any open application programs not in use. Consider installing additional computer memory. Run the System Memory test in the Dell Diagnostics. Reseat the memory modules.
Page 187: System Board Problems
No. Go to step 2. Run the System Memory test group in the Did any of the diagnostics tests fail? Yes. Contact Dell for technical assistance. No. Go to step 3. Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and then open the computer cover.
Page 188 Dell Diagnostics. Did any of the tests fail? Yes. Contact Dell for technical assistance. No. Go to step 2. Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and then open the computer cover.
Page 189: Resetting A Damaged System Board
Dell Diagnostics When to Use the Dell Diagnostics If you experience a problem with your computer, run the Dell Diagnostics before you call Dell for technical assistance. The Dell Diagnostics tests check your computer's hardware without additional equipment and without the risk of destroying data.
Page 190: Before You Start Testing
Dell Diagnostics. Insert the Dell OptiPlex ResourceCD into the CD drive. Press <Alt><b> to exit system setup and save your changes. The computer reboots and the Dell logo screen appears followed by a list of the available languages. NOTE:...
Page 191 • numbers of subtests, and additional information on the Dell Diagnostics. • Program Options: Allows you to change the settings of the Dell Diagnostics. • Exit to MS-DOS: Exits to the MS-DOS prompt. Select the type of tests to perform:...
Page 192: Advanced Testing
Quick Tests from the Test All Devices or Test One Device option. Quick Tests runs only the tests that run fast and do not require user interaction. Dell recommends that you choose Quick Tests first to increase the odds of tracing the source of the problem quickly.
Page 193 A d v a n c e d Te s t i n g S c r e e n Information in the Advanced Testing screen is presented as follows: • Device Groups — lists the diagnostic test groups in the order they run if you select All from the Run tests menu option.
Page 194: Advanced Testing Help Menu
Describes the Advanced Testing screen, the Device Groups, and the diagnostic menus and commands and gives instructions on how to use them Explains the functions of all keystrokes that can be used in the Dell Diagnostics main menu and provides reasons for using certain tests...
Page 195: Computer Messages
[nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support. The floppy drive or hard Attachment failed drive controller cannot to respond send data to the associated drive.
Page 196 Problems” or Problems.” The floppy drive controller Run the Diskette tests in may be faulty. Dell Diagnostics. No floppy is in the drive. Put a floppy in the drive or The operation requires a close the drive latch.
Page 197 C o m p u t e r M e s s a g e s Message Cause The floppy write-protect Diskette write feature is activated. protected One or more DIMMs may Gate A20 failure be loose. The operating system is General failure unable to carry out the command.
Page 198 C o m p u t e r M e s s a g e s Message Memory allocation error Memory data line failure at address, read value expecting value Memory double word logic failure at address, read value expecting value Memory odd/even logic failure at...
Page 199 See the documentation that came with your operating system. Run the System Board Dell Devices tests in the Diagnostics A nonbootable floppy is in drive A. Either replace the floppy with one that has a bootable operating system,...
Page 200 A chip on the system board Run the System Board might be malfunctioning. Devices tests in the Diagnostics. The battery may be dead. Enter system setup correct the date or time. If the problem persists, see “Battery Problems.” “Hard Drive “Hard Drive “Hard Drive Dell...
Page 201 The keyboard controller Unexpected may be malfunctioning, or interrupt in one or more DIMMs may protected mode be loose. Power-on self-test (POST) WARNING: Dell's has queried the enhanced Disk Monitoring integrated drive System has electronics (EIDE) drive detected that for status information.
Page 202: Computer Beep Codes
(NVRAM). This information is invaluable to the Dell support staff if you need to call for technical assistance. When a beep code is emitted, write it down on a copy of the Checklist Codes.”...
Page 203 Search for video ROM failure 4-2-1 No time tick Action “Computer Memory Problems.” Run the System Board Devices tests in Dell Diagnostics, if possible. Run the System Board Devices tests in Dell Diagnostics, if possible. “Getting Help” for instructions on obtaining technical assistance.
Page 204: Warning Messages
Run the System Board Devices tests in failure Dell Diagnostics, if possible. Cache test failure Run the System Board Devices tests in Dell Diagnostics (yes) or (no). Help” for instructions on Help” for instructions on Help” for instructions on Help” for instructions on Help”...
Page 205: Diagnostics Messages
Solid green and a beep code A problem was during POST detected while the BIOS was executing. Dell Diagnostics, an error Diagnostics Checklist found in Help” for instructions on obtaining front panel back...
Page 206: Back Panel Lights
Instructions.” “Finding "Video and Monitor Problems" If the monitor is operating properly and is correctly connected, see "Getting Help" for instructions on obtaining technical assistance. "Getting Help" for instructions on obtaining technical assistance. Solutions” for procedures you need contact Dell...
Page 207 Suggested Resolution Verify that the computer is plugged into a working outlet and that you have pressed the power button. Contact Dell for technical assistance. Reseat the processor(s) and the terminator card (if present), and restart the computer to retest.
Page 208: Software Problems
If you have video integrated, you must replace the system board. Reseat all power and data cables, and restart the computer to retest. Reseat all USB devices and cables, and restart the computer to retest. Contact Dell for technical assistance. None.
Page 209: Operating System Compatibility
• Confirm that a problem is software-related by running the System Board Devices tests in the Dell Diagnostics. If all tests run successfully, the error condition may be related to a software problem. • Ensure that the use of terminate-and-stay-resident (TSR) programs has not resulted in a memory conflict.
Page 210: Input Errors
Input Errors If a specific key or set of keys is pressed at the wrong time, a program may give you unexpected results. See the documentation that came with your application program to make sure the values or characters you are entering are valid.
Page 211: Program Conflicts
Typically, your operating system's start-up files (such as config.sys and autoexec.bat) contain commands to start TSR programs when you boot your computer. If you suspect that one of these TSR programs is causing a memory conflict, remove the commands that start them from the start-up files.
Page 212 NOTE: The following table lists default IRQ D e f a u l t I R Q L i n e A s s i g n m e n t s settings. In computers with Plug and Play capabilities, you can Line modify the default settings.
Page 213: Getting Help
S E C T I O N 7 G e t t i n g H e l p Technical Assistance Contacting Dell...
Page 214: Technical Assistance
Technical Assistance If you need help with a technical problem, Dell is ready to assist you. NOTE: Call technical support from a telephone near or at the computer so that technical support can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries.
Page 215: Autotech Service
AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
Page 216: Automated Order-Status Service
Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.
Page 217: Before You Call
Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. Remember to fill out the...
Page 218 Address: Phone number: Service tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...
Page 219: Contacting Dell
NOTE: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Page 220 Country (City) International Access Code Country Code City Code Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care...
Page 221 International Access Code Country Code City Code Bermuda General Support Bolivia General Support Brazil Website: www.dell.com/br International Access Code: 00 Customer Support, Technical Support Country Code: 55 Tech Support Fax City Code: 51 Customer Care Fax Sales British Virgin Islands...
Page 222 Country (City) International Access Code Country Code City Code China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.com City Code: 592 Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience...
Page 223 Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com Technical Support Customer Care (Relational) Home/Small Business Customer Care...
Page 224 Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
Page 225 Country Code City Code Hong Kong Technical Support (Dimension™ and Inspiron™) International Access Code: 001 Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Country Code: 852 Customer Service (non-technical, post-sales issues) Transaction Sales Large Corporate Accounts HK Large Corporate Accounts GCP HK...
Page 226 Country (City) International Access Code Country Code City Code Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/ Country Code: 39 Home and Small Business City Code: 02 Technical Support Customer Care Switchboard Corporate Technical Support Customer Care Switchboard...
Page 227 Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees)
Page 228 Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.) Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 352 Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium)
Page 229 Home/Small and Medium Business Fax Home/Small and Medium Business Customer Care Corporate Corporate Fax Corporate Customer Care New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business Government and Business...
Page 230 Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care...
Page 231 Singapore (Singapore) Technical Support International Access Code: 005 Customer Service (Penang, Malaysia) Country Code: 65 Transaction Sales Corporate Sales South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.com 09/091 Technical Support Country Code: 27 Customer Care City Code: 11...
Page 232 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
Page 233 Customer Service (Penang, Malaysia) Country Code: 66 Sales Trinidad/Tobago General Support Turks and Caicos Islands General Support U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: dell.co.uk/lca/customerservices Country Code: 44 E-mail: dell_direct_support@dell.com City Code: 1344 Technical Support (Corporate/Preferred...
Page 234 Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Getting Help Department Name or Service Area, Website and E-Mail Address Area Codes,...
Page 235 Country (City) International Access Code Country Code City Code U.S. Virgin Islands General Support Venezuela General Support Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers 1-877-673-3355 8001-3605 Getting Help...
Page 236 Getting Help...
Page 237: Additional Information
S E C T I O N 8 A d d i t i o n a l I n f o r m a t i o n Regulatory Notices Warranty and Return Policy...
Page 238: Regulatory Notices
• • • • If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. Dell computer systems are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions: •...
Page 239: Fcc Notices (U.s. Only)
EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117. Most Dell computer systems are classified for Class B environments.
Page 240 • Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Page 241: Ic Notice (Canada Only)
Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer system (or other Dell digital apparatus), examine all registration labels located on the bottom, side, or the back panel of your computer (or other digital apparatus).
Page 242: Energy Star ® Compliance
If the label indicates a Class B rating, the following Class B statement applies to your computer: This Dell device is classified for use in a typical Class B domestic environment. A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation Products Europe BV, Limerick, Ireland.
Page 243: Simplified Chinese Class A Warning Notice (China Only)
® comply with EPA ENERGY STAR requirements as configured when shipped by Dell. Any changes you make to this configuration (such as installing additional expansion cards or drives) may increase the computer’s power consumption beyond ® the limits set by the EPA's ENERGY STAR Computers program.
Page 244: En 55022 Compliance (Czech Republic Only)
EN 55022 Compliance (Czech Republic Only) VCCI Notice (Japan Only) Most Dell computer systems are classified by the Voluntary Control Council for Interference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to Class A.
Page 245 Class A ITE This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.
Page 246: Mic Notice (Republic Of Korea Only)
(or other Dell digital device), examine the Republic of Korean Ministry of Information and Communications (MIC) registration labels located on your computer (or other Dell digital device). The MIC label may be located separately from the other regulatory marking applied to your product. Line two of the label identifies the emissions class for the product—"(A)"...
Page 247 MIC Class A Regulatory Label If the regulatory label includes the following marking, your computer is a Class A product: Class B Device Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas. MIC Class B Regulatory Label If the regulatory label includes the following marking, your computer is a Class B product.
Page 248: Polish Center For Testing And Certification Notice
Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit (a 3-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source.
Page 249 Addi tional Info r m ation...
Page 250: Bsmi Notice (Taiwan Only)
BSMI Notice (Taiwan Only) Additional Infor m ation...
Page 251: Nom Information (Mexico Only)
NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): Addi tional Info r m ation...
Page 252: Warranty And Return Policy
Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your computer, see the Setup and Quick Reference Guide.
Page 253 • Position your computer so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard. •...
Page 254 FILE LOCATION: S:\SYSTEMS\Meteor\UG\A04\ergo.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 9 / 2 6 / 0 2 monitor screen at or below eye level monitor and keyboard positioned directly in front of the user monitor stand...
Page 255: Microsoft® Windows® Xp Features
S E C T I O N 1 ® M i c r o s o f t X P Fe a t u r e s Overview New User Interface Files and Settings Transfer Wizard Application and Device Compatibility System Restore User Accounts and Fast User Switching Home and Small Office Networking...
Page 256: Overview
Overview Based on an enhanced version of the Windows 2000 operating system, Windows XP is available in consumer and business editions: Windows XP Home Edition and Windows XP Professional. The features discussed are available in both editions, but the Professional version, designed for business environments, includes additional productivity, security, networking, and management features important in business environments.
Page 257: New User Interface
Start menu. The right half of the new Start menu contains useful icons for accessing your files, configuring the computer, and finding information and assistance. The Dell Solution Center icon opens a portal to services and application programs installed on your Dell computer.
Page 258: Clean Desktop Wizard
If you prefer the classic window and button appearance, perform the following steps: Clean Desktop Wizard Another feature of Windows XP is the Desktop Cleanup Wizard. The wizard runs 7 days after you first start your computer and every 60 days after that.
Page 259 The shortcuts are moved to the folder C:\Desktop Icons. To access desktop icons removed by Windows XP , click the Start button, and then click Dell Solution Center. Taskbar Grouping The Windows taskbar is a row of buttons that typically displays across the bottom of the screen.
Page 260: Files And Settings Transfer Wizard
Files and Settings Transfer Wizard The Files and Settings Transfer Wizard is used to migrate personal files and settings from one computer to another (for instance, when upgrading to a new computer). Personal files include the documents, images, spreadsheets, presentations, and e-mail messages on your computer. User settings include display properties, window sizes, toolbar settings, dial-up connections, Internet bookmarks, and so forth on your computer.
Page 261: Application And Device Compatibility
Application and Device Compatibility Although Windows XP is designed to be compatible with a wide range of application programs and hardware devices, some older programs and devices may not be usable. Check the Microsoft Web site at www.microsoft.com for application programs and hardware devices known to be compatible.
Page 262: System Restore
System Restore The System Restore feature of Windows XP provides the capability to restore the operating system, in the event of a problem, to a previous state without losing personal data files (such as Word documents, drawings, or e- mail). System Restore actively monitors system file changes and some application file changes to record or store previous versions before the changes occurred.
Page 263 NOTE: Dell recommends that you make regular backups of your data files. System Restore does not monitor changes to or recover your data files. In the event the original data on the hard drive is accidentally erased or overwritten or becomes inaccessible because of a hard-drive malfunction, backup files are required to recover lost or damaged data.
Page 264: Restore Process
• • • • Manual Restore Points If you are logged on to the computer as computer administrator or as a user with administrator rights, you may create and name an on-demand restore point. (For information on types of user accounts, see This is useful to create a checkpoint to return to before making a particularly risky change, before leaving a shared system to other users, or at a particular state you believe is optimal.
Page 265: Driver Rollback
To return your computer to a previous, stable condition, perform the following steps: Click the Start button, point to All Programs—> Accessories—> System Tools, and then click System Restore. Select Restore my computer to an earlier time and click Next>. The Select a Restore Point screen appears.
Page 266: User Accounts And Fast User Switching
To use Driver Rollback, perform the following steps: User Accounts and Fast User Switching Microsoft Windows XP includes a new feature that provides multiuser access to a single computer. Fast User Switching, which is available in both the Home and Professional editions, allows users to access the computer with their specific settings, including the desktop and various applications, without requiring the previous user to log off.
Page 267: What Happens When A Fast User Switch Occurs
When you select Switch User, the main user Welcome screen appears. You can then select your account name and log in. Your personal desktop appears. What Happens When a Fast User Switch Occurs? When a fast user switch occurs, the original user is not logged off the computer as previously happened on other Microsoft operating systems.
Page 268: How To Turn Off Fast User Switching
Fast User Switching is unavailable if the computer has Windows XP Professional installed and is a member of a computer domain. How to Turn Off Fast User Switching You must have a computer administrator account on the computer to turn off Fast User Switching.
Page 269: Home And Small Office Networking
Under Pick an account type, click the bullet next to the type of account you are going to create — Computer administrator, Standard, or Limited. • Computer administrators can change all computer settings. • Standard account users (Windows XP Professional only) can install some programs and hardware.
Page 270: Internet Connection Firewall
Internet Connection Firewall Today's always-on cable modem and DSL Internet access connections offer unprecedented bandwidth to the home, but also leave the connected computer or home network vulnerable to hacker attacks. The nature of these attacks varies, but the goal is to gain access to individual computers attached to the Internet.
Page 271 The firewall is configured using the Properties dialog box associated with each Internet connection in the Control Panel. The firewall can be enabled or disabled. Additional configuration options are available for more advanced users. These advanced options include the ability to open or close specific Transmission Control Protocol (TCP) or User Datagram Protocol (UDP) ports or to enable port redirection.
Page 272 Microsof t® Windows ® XP Fe atures...
Page 273 Glossary Ampere. A measurement of current in an electrical conductor. Alternating current. Electricity that reverses its direction at a rate of 60 times per second (50 times per second in some countries). See DC. Accelerator A computer component that enhances the processing speed of a particular device, usually by taking over some of the tasks originally assigned by that device.
Page 274 Application Program Interface. The interface through which an application program accesses the APIC Advanced programmable interrupt controller. Prioritizes and manages for the various devices in a PC. Without an APIC, the microprocessor must control IRQs. ASCII American Standard Code for Information Interchange. The basis of character sets used in many present-day computers.
Page 275 Boot Sequence Allows you to specify the order of the devices from which the system attempts to boot. Bits per second. A measurement of data transmission speed. Bytes per second. A measurement of data transmission speed. British Thermal Unit. A measurement of thermal energy that equals approximately 1055 joules (or 1055 watt-seconds), or the amount of thermal energy necessary to raise the temperature of one pound of pure liquid water by one degree...
Page 276 there, the microprocessor retrieves it from the much-faster cache memory. Drive caching and RAM caching significantly improve the overall speed of the computer. See also L1 Cache Cache. Compact disc. An optical form of storage media, typically used for audio and application programs.
Page 277 Also referred to as the Product Key Product ID. For more information, see http://support.dell.com. COM Port A shortened reference to communications port. The typical designation for a serial connection to a modem or other serial device. Most computers support one or two serial connectors designated as COM1 and COM2.
Page 278 D-Sub See Subminiature-D. Digital audio tape. A type of magnetic tape originally designed for audio format, now also used in computers to back up data. DAT cassettes are about the physical size of audio cassettes and can store numerous of data. Data Striping The segmentation of logically sequential data, such as a single file, so that segments can be written to multiple devices, usually hard drives, in a round-...
Page 279 Deutsche Industrie Normenausschuss. A German standards organization and member of ISO. DIN is also a form of connector on your computer that is round, has 5 pins, and is typically used to connect keyboard cable connectors. See also Mini- DIN. Direct memory access.
Page 280 Digital versatile disc. An optical form of storage media, typically used for movies. DVD has improved capacity and bandwidth compared with the CD. Most DVD drives support CD media as well. Error checking and correction. A type of read or transmitted for errors and, when necessary, corrects the errors. See also EDO.
Page 281 Express Service Code A numeric code located on a sticker on your Dell™ computer. This code is a mathematical conversion of the computer’s Service Tag Number into a purely numeric format allowing for easy entry into Dell's automated call-routing system.
Page 282 Front side bus. The data path and physical interface between the microprocessor and RAM. Foot (feet). A measurement of length that equals 12 inches. File Transfer Protocol. A standard Internet protocol to exchange files between computers on the Internet. Like http, which transfers HTML pages and related files, FTP is a protocol that uses the Internet's...
Page 283 Hot-Swappable Indicates that a device can be connected to or disconnected from a computer while the computer is running. After the hot-swappable device is connected to the computer, the can immediately recognize and use the device. Hour(s). A measurement of time that equals 60 min. HTML Hypertext Markup Language.
Page 284 Integrated Device Electronics. An is a common interface used primarily for hard drives and interface is commonly integrated directly into the computer’s system board, and it allows up to four drives to communicate simultaneously with the computer. See also EIDE. Internet Protocol.
Page 285 Kilobit(s). A measurement of data that equals 1024 bits. A measurement of the capacity of memory integrated circuits. See also KB. Kilobyte(s). A measurement of data that equals 1,024 bytes. 1024 KB equals 1 MB. Kilogram(s). A measurement of mass that equals 1,000 grams. Kilohertz.
Page 286 Local Bus that allows chips and other components in the computer to access the microprocessor at a speed synchronized with the microprocessor speed. LPT Port Line print terminal. The typical designation for a parallel port connection to a printer or other parallel device. Most computers support one or two parallel ports designated as LPT1 and LPT2.
Page 287 information that the microprocessor can access. This process is referred to as Memory Mapping. Memory Mapping The process by which the computer assigns memory addresses to physical memory locations at start-up. Devices and software applications can then identify information that the microprocessor can access.
Page 288 MTBF Mean time between failures. A measurement of estimated equipment reliability. The higher the MTBF, the longer the equipment should last. For example, if the MTBF is 10,000 hours, the equipment should run, on the average, at least 10,000 hours before failing. Network Adapter expansion card that connects a computer to other computers on a network.
Page 289 Ounce. A measurement of weight that equals 1/16 of a lb. Parallel Port port on your computer that transfers data eight a 25-pin, female subminiature-D connector, typically to connect a printer. Also referred to as an port. Private branch exchange. A telephone system owned and operated by a private organization rather than the telephone company.
Page 290 Programmed input/output. A method of moving data between devices in a computer in which all data passes through the microprocessor. The most recent MBps Plug and Play Often referred to as Plug-n-Play or PnP. A technology that can automatically configure properly the computer’s being configured must also be PnP-compliant.
Page 291 Pre-boot eXecution Environment. A standard of computers that do not have an PXE benefits include: • The client computer does not necessarily need its own OS or even a hard drive. • The client computer can be remotely shut down and restarted. •...
Page 292 Remote Wake Up A standard of that provides the ability either to remotely wake a computer from a low-power sleep state or to remotely start a computer that is turned off but connected to a power source. Remote Wake Up, typically used to conserve power in large network organizations and to remotely perform maintenance/configuration operations, must be supported by an ACPI-compatible computer.
Page 293 See also and DTE. Service Tag Number A five to seven-digit alpha-numeric code located on a sticker on your Dell computer. This code is programmed into your computer’s system setup Dell during the manufacturing process. Dell customer support applications use the Service Tag to display all of the configuration and support history information for your specific computer.
Page 294 SNMP Simple Network Management Protocol. The protocol governing network management and the monitoring of network equipment. SPGA Staggered pin grid array. A type of socket for a computer chip. The SPGA socket has all its pins in staggered rows, as opposed to the socket, which has its pins lined up in even rows.
Page 295 TAPI Telephony Applications Programming Interface (API). Enables Microsoft Windows program applications to operate with a wide variety of telephony devices, including voice, data, fax, video, and so on. TCP/IP Transmission Control Protocol (TCP)/Internet Protocol (IP). The basic communication protocol of the Internet. It can also be used in a private network.
Page 296 Volt(s) Voltage regulator module. A component installed on the system board that senses the voltage requirements for a correct voltage is maintained. HTML document, on the Internet. Examples of URLs http://www.dell.com http://support.dell.com ftp.dell.com mailto:info@dell.com devices Ethernet networks. To reduce electromagnetic induction alternating current (AC).
Page 297 Watt. A measurement of electrical power that equals 1 ampere of current flowing at 1 volt. WBEM Web-Based Enterprise Management. A set of systems management and Internet standard technologies developed to unify the management of computing environments. The core set of WBEM standards, developed by DMTF, include a data model, the standard, a coding specification, and http...

Dell OptiPlex GX240 User Manual

1 About Your Computer

2 Advanced Features

3 Installing Upgrades

4 Stand

5 Technical Specifications

6 Solving Problems

7 Getting Help

8 Additional Information

9 Microsoft® Windows® XP Features

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Summary of Contents for Dell OptiPlex GX240