Datamax Mark II E-4205e Operator's Manual
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Datamax Mark II E-4205e Operator's Manual

Datamax mark ii e-4205e: user guide
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  • Page 1 Operator’s Manual...

  • Page 3: Important Safety Instructions

    Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax-O’Neil Corporation. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser's personal use, without the expressed written permission of Datamax-O’Neil Corporation.

  • Page 4: Agency Compliance And Approvals

    Agency Compliance and Approvals: UL60950-1, First Edition, Information Technology Equipment CSA C22.2 No. 60950-1-03, First Edition Listed IEC 60950-1 :2001, First Edition As an Energy Star Partner, the manufacturer has determined that this product meets the Energy Star guidelines for energy efficiency. The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents: EMC:...

  • Page 5: Table Of Contents

    1.1 Introduction ... 1 1.2 About this Printer... 1 2.1 Introduction ... 3 2.2 Connecting the Printer ... 3 2.2.1 Power Connection ... 3 2.2.2 Interface Connection ... 4 2.2.3 Interface Cables... 4 2.3 Adjusting the Media Sensor ... 5 2.3.1 AMS Adjustment ...

  • Page 7: Introduction

    Serial, USB or Parallel cable  Ethernet cable for optional LAN connectivity  Applicable Media   It is a good idea to save all packaging materials in the event that shipping the printer is ever required. Chapter 1 – Getting Started...
  • Page 8 Chapter 1 – Getting Started...

  • Page 9: Interface Cables

    This section explains how to connect your printer, load media (and ribbon, if equipped for thermal transfer), and print a configuration label. 2.2.1 Power Connection  Before connecting the AC Power Cord or interface cables to the printer, ensure the Power On/Off Switch is in the ‘Off’...

  • Page 10: Interface Connection

    Note that the printer has a versatile communications feature: When connected to more than one interface, the printer will automatically connect to the first port (serial, parallel, or USB) from which valid data is received. After this connection has been made, the printer’s power must be cycled ‘Off’ and ‘On’ to change the interface connection.

  • Page 11: Adjusting The Media Sensor

    The printer is available with a Fixed-Position Media Sensor or an Adjustable Media Sensor. To identify the type of sensor in your printer, proceed as follows: 1. Open the cover. 2. Push down the Printhead Latch and raise the Printhead Carrier Assembly.

  • Page 12: Ams Adjustment

    Near the center of the black mark *The printer must be configured to use continuous media, see Section 3.4. To properly position the AMS, you will need to know where the TOF mark is located on your media. (For more information on media, see Appendix A - Specifications.)
  • Page 13 The Top and Bottom Slides must be positioned over the same Reference Letter for proper media sensor function. 4. Proceed to ‘Loading Media’ (Section 2.4). Chapter 2 – Printer Setup Distance of the TOF Mark from the Media Edge (inches) .180...

  • Page 14: Loading Media

    6. Close the Printhead Carrier Assembly and press down until it locks into place. 7. Close the cover and press the (If the printer does not correctly sense the top of each label, as denoted by the FAULT Light, it may be necessary to perform the Calibration Procedure, Section 3.7.).

  • Page 15: Loading Media For Optional Peel Configuration

    2. Push the Printhead Latch down and raise the Printhead Carrier Assembly. 3. Place a roll of media (labels facing up) on the Media Hub and insert them into the printer. Slide the Media Hub Flange with its smooth side towards media onto the Media Hub.

  • Page 16: Loading Ribbon

     Ensure the inked side of the ribbon faces the media and NOT the printhead. 7. The ‘Media Type’ setting within the printer’s setup must be set to ‘Thermal Transfer’ to print using a ribbon. See Section 3.4. Slide a Ribbon onto a Hub and...

  • Page 17: Introduction

    Chapter 3 – Printer Operation Indicates the printer is on Power Indicates a top of form or mechanical Fault error has occurred Paused Solid On: Indicates the printer is in the ‘Paused’ state Blinking: Indicates the printer is receiving data from the host...

  • Page 18: Ready Mode Functions

    Print Ethernet Label Quick Calibration Empty Calibration Delayed Power-up Functions Turn on the printer, when the three lights turn on press and hold the button sequence. Continue to hold the button(s) until the three lights turn off. Function Hex Dump...

  • Page 19: Printer Configuration Tools

    The printer contains many user adjustable parameters. These parameters are configurable using a few methods. The table below lists the most popular ways of configuring the printer and the pros and cons of each. Choose the method that best addresses your application.

  • Page 20: Printer Configuration Utility (Dmxconfig)

    Older versions might not operate correctly with some printers. For the latest version please visit our web site at www.datamax-oneil.com. A new feature of DMXConfig allows the use of Datamax-O’Neil Windows Driver for bi-directional communications and configuration. Before this feature can be used, a small setting change must be made to the printer driver’s properties.
  • Page 21 Once you have installed the DMXConfig utility: 1. Connect the host to the printer with a serial or parallel cable. 2. Turn on the printer. 3. Launch the DMXConfig utility. 4. Query the printer by using the ‘Query Printer’ toolbar button (top-left). This will connect to the printer and get the current printer settings.

  • Page 22: Windows Driver

    The Windows driver is located on the Accessories CD-Rom included with your printer. For the latest version please visit our web site at www.datamax-oneil.com. Installing the Windows Driver: Place the Accessories CD-Rom included with your printer into your computers CD-Rom drive.

  • Page 23: Important Notes

    Important Notes: The Windows driver functions the same as any other Windows printer. A built in help file is available for complete information on all settings, however there are some important settings that should be observed for trouble free printing.

  • Page 24: Quick Calibration

    (2) Media containing large gaps may require a change in the PAPER OUT DISTANCE before proceeding. Calibrate the printer as follows: 1. Ensure that the printer is ON and in an idle state (i.e., not off-line) with media loaded, the media sensor adjusted, and the sensor type selected.

  • Page 25: Standard Calibration

    The Standard Calibration can be performed using the DMXConfig Utility, (see section 3.5 for more information on DMXConfig) or using the front panel buttons (see Appendix B for more information). Once you have installed the DMXConfig utility and the printer is properly loaded with media: 1. Connect the host to the printer with a serial or parallel cable.
  • Page 26 Close the printhead and click “OK”. 9. The Calibration Wizard will now respond with ‘Passed Calibration’, click “OK” Re-install the media in the printer. Close the printhead and press the button to test the calibration. Each press of the button labels should feed one label.

  • Page 27: Internal Labels

    (if printing with thermal transfer media), press the buttons simultaneously. 3.8.2 Test Label The Test Label is used to evaluate the current printer setup for print quality, label tracking, and print positioning. To print the Test Label, proceed as follows:...

  • Page 28: Hex Dump Label

    The Hex Dump Label is a useful tool in the diagnosis of problems including communications handshaking and DPL syntax errors. To generate a Hex Dump Label the printer enters into Hex Dump Mode. In this mode, all data sent to the printer will be immediately output in hexadecimal code, along with the printable ASCII equivalents.

  • Page 29: M M A A

    This section details the cleaning, adjusting, and troubleshooting tips for the printer. The following table outlines the recommended maintenance schedule for the various printer parts. Area Turn off the printer before cleaning the printhead. Printhead Use solvent* on a cotton swab to clean the printhead from end to end.

  • Page 30: Cleaning The Printhead

    Cotton Swab Procedure ribbon): 1. Turn OFF the Power Switch and unplug the printer. Raise the cover, then raise the Printhead Assembly and wait briefly for the printhead to cool. 2. Remove media and ribbon. Using a Cotton Swab moistened (not soaked) with isopropyl alcohol, thoroughly clean the printhead.
  • Page 31 5. After the cleaning card has been run through the printer, reinstall media (and ribbon, if needed). Plug in and turn ON the printer. Run a few sample labels and examine them. If streaking is still present, use the Cleaning Film Procedure, below; otherwise, this completes cleaning.

  • Page 32: Media Width Adjustment

    To perform a media width adjustment, proceed as follows: 1. Load media into the printer. Print a label (press the 2. If the printing appears too light on the right-hand side of the label (see example below), then move the Thumbwheel counterclockwise.

  • Page 33: Fine Printhead Adjustment

    The Fine Printhead Adjustment Set Screw, located on top of the printhead carrier assembly, is used for adjusting print quality. This adjustment is set at the factory and should not need further adjustment; however, with the different types and thickness of media some re-adjustment may be necessary if print quality suffers.

  • Page 34: Printhead Replacement

    If thermal transfer equipped, it is not necessary to remove the Ribbon Handler Assembly; an access hole is provided. Remove the printhead as follows: 1. Turn off the printer. 2. Loosen the Printhead Screw until the printhead is freed. 3. Press the Printhead Latch then raise the carrier assembly.

  • Page 35: Downloading Firmware And Fonts

    1. Identify the new version for your model of printer from the Datamax-O’Neil FTP site at ftp.datamax- oneil.com and download it onto your computer’s hard drive or a floppy disk.

  • Page 36: T R O U B L E S H O O T I N G

    Faulty printhead: Replace it (see Section 4.4) or call for service.  The printer does not print or prints several labels at once: The labels are incorrectly loaded: See the loading instructions on the inside cover of the printer or  Section 2.4.
  • Page 37  The power supply may be faulty: Replace it.  A defective power switch may exist on the printer: Call for service.  Label advances 1-2 inches before a fault indication: The ribbon may be incorrectly installed. Ensure that the ribbon’s inked side faces the paper. With ...
  • Page 38 Mechanical Width 8.77 inches (22.3 cm) Depth 10.0 inches (25.4 cm) Height 7.05 inches (17.9 cm) Weight 5.2 pounds (2.4 kg) 40 to 95 F (4 to 35 C) Operating Temperature AC Input Voltage Power Supply 105 VAC to 250 VAC / 50-60 Hz Printing Print Method Direct Thermal;...

  • Page 39: Embedded Bar Codes

    Media / Ribbon Media Types Roll-Fed, Die-Cut, Continuous, Fan-Fold Max. Media Width 4.3 inches (109 mm) Min. Media Width 0.75 inches (19 mm) E-4205e: 4.25 inches (108 mm) Max. Print Width E-4304e: 4.12 inches (106 mm) .375 – 100 inches (9.5-2540 mm); min length of 1 .25 inches Print Length Range (31.8mm) with optional Cutter.

  • Page 40: Approved Media

    Approved Media To achieve optimum print quality and maximum printhead life, Datamax-O’Neil specifies the use of Datamax- O’Neil brand media and ribbons. These supplies are specially formulated for use in our printers; use of other supplies may affect the print quality, performance, and life of the printer or its components. For a current list of approved media and ribbons for use in direct thermal and thermal transfer applications, please contact a Media Representative at (407) 523-5650.
  • Page 41 Appendix A – Specifications...
  • Page 42 In ‘Printer Setup’ mode, the buttons control the operational settings of such items as media type, communications, and options as detailed below. It is recommended that the Printer Setup Mode not be entered while in Peel Mode or with the optional Present Sensor enabled. Depending on label size, this can cause unpredictable results.
  • Page 43 To change Printer Setup, proceed as follows: (Press and hold during power-up until the Paused Light turns off) Printer Setup Mode F1 Prints the ‘Printer Setup Menu List’, see section B.2.1 Press and Release Press and hold to advance to the desired menu item by counting the number of Fault Light flashes F3 Prints the ‘Test Label’...

  • Page 44: Menu Items

    B.2.1 Printer Setup Menu List The Printer Setup Menu List label, shown below, contains the printer’s current values for each menu item that can be modified via the front panel (See Section B.2.2 for detailed item descriptions.) The Menu Item Numbers correspond to the item’s position in the Menu List for selection when pressing the button during the Printer Setup Procedure.

  • Page 45: Menu Items And Values

    B.2.2 Menu Items and Values The table below details the Printer Setup Menu List items with a brief description of the item’s function, and the possible values. * = Default Setting 1) MEDIA TYPE Sets printing for direct thermal (no ribbon) or thermal transfer (ribbon) media.
  • Page 46 19) INPUT MODE Selects between the standard or template interpretation of incoming data. Possible Values: * DPL (printer constructs the label using the standard DPL commands) LINE (printer constructs the label using a preloaded template form) 14) SCALABLE FONT...
  • Page 47 24) HEAT COMMANDS This command causes the printer to ignore DPL Heat commands; instead, the Heat value is controlled via the menu setting. Possible Values: * ENABLED...
  • Page 48 Baud Rate, the same method can be used to change any of the printer’s menu item settings.  It is recommended that the Printer Setup Mode not be entered while in Peel Mode or with the optional Present Sensor enabled. Depending on label size this can cause unpredictable results.

  • Page 49: Label Alignment = Yes

    0.01” can result in noticeable print variations on the labels located between the media sensor and the printhead. The measured value must be sent to the printer via the host computer or entered using the Printer Setup Mode (see Section B.2).

  • Page 50: Label Alignment = Auto

    This mode is usually preferred in applications that require frequent media changes to labels of different lengths. To perform an Auto Alignment, in Normal Mode press and hold the FEED button (about 4 seconds). The printer will feed labels to calculate the label length. Following the calculation, the printer will save the measurement and align to the top of form position.

  • Page 51: Label Alignment Troubleshooting

    Set Label Alignment to AUTO, press and hold FEED until media  moves for the automatic length measurement. ~OR~ Re-measure the Label Alignment Length. Use Printer Setup mode to  enter the new length. Print a Database Configuration label to ensure the new length has been set.
  • Page 52 Problem Possible Cause Tear Mode is Another present selected but the position has been label stop position determined. Enabling (present position) is the Present Sensor not far enough causes the label stop forward. position (present position) to be approximately 0.1” behind the peel bar.
  • Page 53 In ‘Calibration’ mode, the buttons allow the printer to adjust to the media being used. Calibration can be performed either automatically or manually, as detailed below. Before calibrating, ensure that the Printhead Carrier Assembly is latched down, that the cover is closed, and that the media sensor has been set for the appropriate media type.

  • Page 54: Auto Media Sensor Calibration

    PAUSED Light turns off then release it. 2. Next press the button. The printer will feed approximately ten inches of media to calculate the TOF Delta and Low values to be used. 3. Upon completion, one of the following Indicators will flash five times to denote the result of the auto calibration attempt: PAUSED Light = Successful calibration.

  • Page 55: Manual Media Sensor Calibration

    B.4.2 Manual Media Sensor Calibration The Manual Media Sensor Calibration procedure should be used in cases where the printer continues to suffer from media sensing problems after performing or attempting to perform the Auto Media Sensor Calibration.  Before calibrating, be sure the media sensor is set for the appropriate media type; also, ensure that the Printhead Carrier Assembly is latched down and the cover is closed.
  • Page 56 Appendix B – Internal Menu...
  • Page 57 1. With Printer Off, connect the network cable then turn on Printer. 2. The printer will now search for a DHCP server. Allow up to 90 seconds for the printer to retrieve an IP address. 3. At this point it is recommended to print a Network Report. This Network...
  • Page 58 Once the previous steps have been successfully completed you may now use the IP Address to: > Install a printer driver, and start printing from your Windows Printer Driver. -or- > Browse to the printer’s internal web pages for advanced configuration. See section, C.4 Printer’s Internal Web Pages. Wireless Active Link applications.
  • Page 59 IP Address. 2. The following page will appear: The printer’s internal web pages are divided into 14 pages that are accessible via the navigation bar on the left-hand side. The TCP/IP Configuration and WiFi Configuration pages contain many items associated with the setup of the network card as well as wireless security settings.

  • Page 60: Tcp/Ip Configuration Page

    TCP/IP Configuration Page Static IP Settings IP Address These are the static address the printer will use when “IP Discovery” is set to disabled or Subnet Mask a valid IP could not be retrieved from a DHCP server. Default Gateway...
  • Page 61 Wifi Configuration Page WLAN Network Settings SSID Service Set Identifier that identifies the Module to connect to an AP. To make this connection, the Module and AP must have the same SSID. The SSID cannot contain spaces. Default setting is the MAC address of the wireless module. WLAN Network Type Specifies the type of network in which the Module will be used: Infrastructure = connects to WLAN using an AP.
  • Page 62 This instructs the wireless LAN to copy the latest DHCP provided IP address to a static address. Enable MAC Cloning This instructs the wireless interface to assume the MAC address of the printer when connecting to the wireless network. DHCP Client Name Specifies the Module’s DHCP client name.

  • Page 63: Wired Configuration - Static Ip Address

    DMXConfig (located on the Accessories CD-ROM) is a Windows allows the user to make changes to the existing printer setup via a direct connection to the host computers serial and parallel connection. This is a vital tool for the use and configuration of wired and wireless printer setup (especially for printers without displays).
  • Page 64 > Install a printer driver, and start printing from your Windows Printer Driver. -or- > Browse to the printer’s internal web pages for advanced configuration. See section, C.4 Printer’s Internal Web Pages. applications. See section, C.6 Installing the Appendix C – Ethernet Setup...
  • Page 65 Select on ‘Create a new port:’ and then select ‘Standard TCP/IP Port’ from the drop down menu. Click ‘Next’ In the ‘Printer Name or IP Address:’ field enter the IP address of your printer. The ‘Port Name’ field does not need to be changed.
  • Page 66 Signature Not Found" window, click ‘Yes’ to continue installation. The driver and port installation is now complete. The printer can be selected through any Window’s application. Browse to the “\DRIVERS\Seagull ” folder on the CD- ROM, make sure the file “Datamax for 95, 98, me, 2000, and xp.inf”...
  • Page 67 4205e and 4304e thermal printhead. This one year (365 days) warranty is valid only if a Datamax-O’Neil approved thermal label media is used, as defined in the then current Datamax-O’Neil list of approved thermal/thermal transfer media, a copy of which is available from Datamax-O’Neil. Failure to use Datamax-O’Neil approved media is justification for invalidation of this thermal printhead warranty.
  • Page 68 Datamax-O’Neil hereunder by the purchaser for a defective product. In no event shall Datamax-O’Neil be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax-O’Neil in the delivery or installation of the computer hardware, supplies or software or in the performance of any services.
  • Page 69 Also referred to as “resolution”. DPL Programming Language programming commands used specifically for control of and label production in Datamax-O’Neil desktop printers. A complete listing of commands can be found in the Class Series Programmer’s Manual.
  • Page 70 A paper or synthetic printing material, typically with a pressure sensitive adhesive backing. label length The distance from the top of the label to the bottom of the label as it exits the printer. label repeat The distance from the top of one label to the top of the next label.
  • Page 71 roll media A form of media that is wound upon a cardboard core. start of print The position on the label where the printing actually begins. tag stock A heavy paper or synthetic printing material, typically featuring a notch or black mark for TOF and no adhesive backing.
  • Page 72 Glossary...

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