ViewSonic EP4320-2 User Manual
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ViewSonic EP4320-2 User Manual

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EP4320-2
Multimedia Digital Poster
User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
box in the upper right corner of our website. "Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual"
Model No.: VS17488

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  • Page 1 Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http:// box in the upper right corner of our website. “Antes de operar su equipo lea cu idadosamente las instrucciones en este manual”...
  • Page 2 Thank you for choosing ViewSonic As a world leading provider of visual solutions, ViewSonic is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic, we believe that our products have the the ViewSonic product you have chosen will serve you well.
  • Page 3 Compliance Information NOTE: This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on unit. FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 4 CE Conformity for European Countries The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU. Following information is only for EU-member states: The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE).
  • Page 5 Declaration of RoHS2 Compliance This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below: Proposed Maximum...
  • Page 6 Safety Precautions FOR OPTIMUM PERFORMANCE, PLEASE NOTE THE FOLLOWING WHEN SETTING UP AND USING THE LCD COLOR MONITOR: DO NOT REMOVE MONITOR BACK COVER. There are no user serviceable parts inside and opening or removing covers may expose you to dangerous shock hazards or other risks. Refer Do not spill any liquids into the cabinet or use your monitor near water.
  • Page 7 CAUTION: Immediately unplug your monitor from the wall outlet and refer servicing to qualified service personnel under the following conditions: When the power supply cord or plug is damaged. If liquid has been spilled, or objects have fallen into the monitor. If the monitor has been exposed to rain or water.

  • Page 8: Table Of Contents

    Table Of Contents Getting Started ...........................1 1.1. Package Contents .......................1 1.2. Fastening the poster ......................1 Parts and Functions ........................4 2.1. Remote Control ........................4 2.1.1. Installing remote control Batteries ................5 2.1.2. Aiming the remote control ..................5 Connections ..........................6 Basic Operations ........................7 4.1.
  • Page 9 12.3. Protocol ..........................44 12.3.1. Set-Function Listing ....................44 12.3.2. Get-Function Listing ....................48 12.3.3. Remote Control Pass-through mode ..............53 13. Other Information ........................56 Customer Support........................56 Limited Warranty ........................57 Mexico Limited Warranty ......................59...
  • Page 10 Serial Number: Purchase Date: Product disposal at end of product life ViewSonic respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit ViewSonic website to learn more. USA & Canada: http:// www.viewsonic.com/company/green/recycle-program/ Europe: http://www.viewsoniceurope.com/eu/support/call-desk/...

  • Page 11: Getting Started

    Copyright © 2016, ViewSonic Corporation. All rights reserved. All trademarks, registered or otherwise, are the property of their respective companies. Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial reeors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this meterial, or the performance or use of this product.
  • Page 12 Remote Sensor 1. USB 1 USB for PC. 2. USB 2 USB for the poster. ( Embedded Player ) 3. RJ45 Enable connection to cable and log on to Internet.
  • Page 13 AUDIO USB 3.0 Main board Main board Main board HDMI 2 (ARC) RS-232 TOUCH USB 2.0 RJ45( LAN IN) Open the back cover with the key. Open the back cover with the key. Note: 1.Cut off power before opening the Note back cover.

  • Page 14: Parts And Functions

    Parts and Functions 2.1. Remote Control INPUT Input source select 0-9 number buttons Input source Select the screen size ASPECT INFO information HOME EXIT Return to previous menu or Display desktop exit the on-screen menu (Home page) selection or enter sub-menu Use arrow buttons to move the cursor MUTE...

  • Page 15: Installing Remote Control Batteries

    2.1.1. Installing remote control Batteries To install remote control batteries: 1. Open the battery cover. 2. Insert two AAA batteries into the battery compartment. Make sure that the + and – symbols on the batteries match the + and – symbols in the battery compartment. 3.

  • Page 16: Connections

    Connections Check the plug type at the ends of cables. Make sure the fastened connection. Audio cable VGA cable NUC PC or media player USB cable USB devices HDMI cable HDMI cable NUC PC or media player Headphone cable Audio output devices Network cable Router...

  • Page 17: Basic Operations

    Basic Operations 4.1. Turn on the display 1. Plug AC power cord and turn on the AC Power Switch. NOTE: 4.2. First initiation Select desired menu language, then press START and turn to next page. 4.3. Float menu (for touch series only) 1.

  • Page 18: Home Menu Overview

    4.3.1. Home Menu Overview In this mode, user can only use touch pen to operate. Item Description Annotation menu Pop up sub-menu. Click to make annotation in the picture. Click to change color. Click to erase symbols. Eraser Click to change eraser size. Screen shot Click to screenshot the current image.

  • Page 19: Home Menu Overview

    4.4. Home Menu Overview 1. Press HOME button to show desktop menu. 2. Use arrow and button for desired selection. 3. Press EXIT button to leave. External storage File manager web Browser Installed application list. Mainly for network, Date & time, and Language setting.

  • Page 20: File Explorer

    File Explorer 1. Press ES File Explorer 2. Press EXIT button to leave. Category selection Function Item Description Exit Click to exit file manager. Theme Click to change the theme. Settings Click to entry setting menu page.
  • Page 21 Click to select storage Double click to open Item Description Click to add file or folder. Search Click to search file or folder. Refresh Click to refresh file status. Cleaner Click to clean not necessary file. More Click to show more functions.
  • Page 22 Press and hold management tool Item Description Copy Click to copy file. Click to cut file. Delete Click to delete file. Rename Click to rename file. More Click to show more functions.

  • Page 23: Vsignage Overview (Content Management)

    vSignage overview (Content Management) Dashboard Campaign Manager Group Manager Presentation Editor 1. Dashboard: Information overview. 2. Campaign Manager: Edit schedule and manage playlist. 3. Edit Presentation: Edit play items 4. Group Manager: Group player and player setting.

  • Page 24: Dashboard

    6.1. Dashboard Go to Edit Presentation. Go to Group Go to Campaign Manager. Manager. Group thumbnail. Information: Data, time, IP, player name, version number, update button. Start play. Go to Group Go to Campaign Manager. Refresh Manager. Home. Go to Edit Select itself group.

  • Page 25: Campaign

    6.2.1. Campaign Campaign is the whole playlist for player. A campaign contains several playlists. One playlist contains several presentations and could be played at several time slots. Campaign Name: Change campaign name 2. Playlist: Edit this playlist, go to Edit Presentation Page. 3.
  • Page 26 4. Rename: Rename this playlist. 5. Remove: Remove this playlist. Time slot: Edit this time slot. Remove time slot: Remove this time slot.
  • Page 27 Add time slot: Add new time slot. Add new playlist: Add the other playlist for this campaign.

  • Page 28: Edit Presentation

    6.3. Edit Presentation Go to Dashboard Go to Group Go to Campaign Manager Manager Presentation list Edit area Go to Campaign Preview. Save. Play. Manager [3-10] [3-11] [3-12] presentation: Add one presentation to this playlist.
  • Page 29 Rename presentation: Rename this presentation. Copy presentation: Copy this presentation. Remove presentation: Remove this presentation from this playlist. Video Template: Add “1 video only template” Import Video / Change Video: Click “Import” to import video and then change to another video. Change video setting: Enable/disable loop / mute setting.
  • Page 30 Presentation – Change duration: If you have more than two presentations in the playlist, you can change the playback duration for each presentation. Widget Template: Add “3 widgets template”.
  • Page 31 Widget support 4 types: Carousel (image and video), PowerPoint, RSS, Webpage. Click save after modify. Carousel: Import image or video. Carousel PowerPoint: Import one PowerPoint. RSS: Set RSS URL.
  • Page 32 RSS: Change color. Page: Set web page URL.
  • Page 33 Image / Text template Image Zone: Click the image area, user can change image.
  • Page 34 Text Zone: Click the text area, user can change text and text setting. 10. Preview: Click “5 Preview”, go to preview mode. 11. Save: Click “7 Save”, save the playlist and sync to other players. 12. Play: Click “9 Play”, go to playback mode.

  • Page 35: Group Manager

    6.4. Group Manager Go to Campaign Manager Go to Dashboard Go to Edit Presentation Group list Devices list Refresh Change / Device Setting Go to Create Group. Dashboard Go to Campaign [4-1][4-2] Manager Group Players Player in the same group play the same campaign (content). Player would check update every 2 minutes. a.

  • Page 36: User Scenario

    6.5. User Scenario How to creative a sample campaign and sync to player? 1. At Dashboard, a. Click “4 Group Manager”. 2. At Group Manager, a. Select one player, set this player to user’s group. [4-1] b. Click Tab: “Edit Presentation”. 3.

  • Page 37: System Settings

    System Settings 1. Press button to select desktop menu option, press 2. Press EXIT button to leave. Apps manager Network Setting Display system Storage. Display information To set default input method To set Android keyboard (AOSP) To set on-screen language To set Date and time Note: Date &...

  • Page 38: Network Settings

    7.1. Network Settings 1. Press 2. Press EXIT button to leave. Wired network Display current net state Proxy setting IP settings...
  • Page 39 Wireless Network (USB WiFi dongle) Scanning Wi-Fi signal. Display of all the Wi-Fi signal. Connect via WPS. Add new network. Scanning Wi-Fi direct device. Setting Portable WiFi hotspot. Enable/disable Miracast...

  • Page 40: System Update

    7.2. System update 1. Press button to entry About and then select System update. System update 2. Select System net update...
  • Page 41 user will click OK to start the download.
  • Page 42 6. Complete the download screen...
  • Page 43 7. The user manually complete the OTA upgrade; successful upgrade will automatically restart, to retain the user’s original data...

  • Page 44: Menu List

    Menu List Picture Mode Select your favourite picture mode for each input. Contrast Adjust the contrast. Brightness Adjust the brightness. Adjust the image hue. (Only for NTSC system) Sharpness Adjust the sharpness. Saturation Adjust the color saturation. Anti-Flicker Backlight Set up the overall brilliance of the screen. the Backlight as your desired.
  • Page 45 Menu Timeout Select OSD menu display time. Data / Time Display Date and Time. On Timer With On Timer function On, the display will automatically turn on at a preset source at a preset time. Highlight Period item, press button to select Once, Everyday, Mon.~Fri., Mon.~Sat.

  • Page 46: Using Usb Multi Media Player

    Using USB multi media player 1. Insert the USB drive with mutimedia content including photo, movie and music. 2. Switch the input source to USB mode. Notes: It is recommended to back up your USB device data. Some USB device may not be compatible with this display. USB multi media interface introduction Exit Select browse format...

  • Page 47: Playing Photo

    9.1. Playing Photo Support photo (in JPG, BMP or PNG format). Previous photo Show information Play/pause Zoom in Zoom out Next photo Notes: You can also use (Play/Pause), (STOP), (Previous), (Next) on the remote control to operate.

  • Page 48: Playing Music

    9.2. Playing Music Support music (in MP3 or AAC format). Show information Previous song Show playlist Pause/Play Next song Repeat mode select Repeat Mode repeat to play single music. no repeat when it plays to the end. Notes: For touch model, when the control bar disappears during playback, please touch the lower portion of the screen to show it up.

  • Page 49: Playing Movie

    9.3. Playing Movie Support movie in MPG, MKV, DAT, MP4, MOV or VOB format. Previous movie Adjust the volume Fast reverse AB Section repeat Play/pause Fast forward Playing settings Next movie Show playlist Show information A-B repeat : Trun the Section Replay to On, then set starting point A...

  • Page 50: Troubleshooting

    10. Troubleshooting If, after reading these operating instructions, you have additional questions related to the use of your display, please call the services center in your local area. Before calling service, please check the symptoms and follow suggested solutions. Remote Control Problem Possible Solutions Remote control does not operate...
  • Page 51 Specifications Poster: Item Screen Size (Active Area) 43” (109.22 cm) LCD Aspect Ratio 16:9 Number of pixels 1920 (H) x 1080 (V) Pixel pitch 0.4902 (H) x 0.4902 (V) [mm] Displayable colors 16.7M colors Brightness (typical) 450 cd/m Contrast ratio (typical) 1200:1 Viewing angle 178 degrees...
  • Page 52 Environmental Condition: Item Temperature Operational 0°C – 50°C Storage -20°C – 60°C Operational 10 % – 90 % ( non-condensing) Humidity Storage 10 % – 90 % ( non-condensing) Atmospheric 86 kPa ~106 kPa pressure Internal Speaker: Item Type 1 Way 1 Speaker Input 10 W (RMS) Impedance...

  • Page 53: Rs232 Protocol

    12. RS232 Protocol 12.1. Introduction This document describes the hardware interface spec and software protocols of RS232 interface communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with RS232 protocol. The protocol contains three sections command:...

  • Page 54: Protocol

    12.3. Protocol 12.3.1. Set-Function Listing DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes. Set-Function description: Length: Total Byte of Message excluding “CR”. TV/DS ID ID “99” means to apply the set command for all connected displays. Under such circumstances, only ID#1 display has to reply.
  • Page 55 Example2: Set Brightness as 176 for TV-02 and this command is NOT valid Send (Hex Format) Command Name Length Command Value1 Value2 Value3 Type 0x30 0x38 0x73 0x24 0x31 0x37 0x36 0x0D 0x32 Reply (Hex Format) Command Name Length Type 0x30 0x34 0x2D...
  • Page 56 Mute 000: OFF 001: ON (mute) Button Lock 000 : Unlock 001 : Lock Menu Lock > 000 : Unlock 001 : Lock Key Pad 000 : UP 001 : DOWN 002 : LEFT 003 : RIGHT 004 : ENTER 005 : INPUT 006 : MENU/EXIT Remote Control...
  • Page 57 NOTE: 1. Behavior at lock modes Lock Mode Behavior Button Lock 1. Lock all buttons on the front panel and RCU, except for “Power” 2. All the SET functions should be workable via RS32, even the ones with according hot key in RCU like Mute,…etc. MENU Lock 1.

  • Page 58: Get-Function Listing

    Hex code (in hex) = Original data (in dec) + 20 Date & Code Code Date & Code Code Date & Code Code Date & Code Code Time (Hex) Time (Hex) Time (Hex) Time (Hex) (ASCII) (ASCII) (ASCII) (ASCII) space “...
  • Page 59 Get-Function description: Length: Total Byte of Message excluding “CR”. TV/DS ID Command Type Identify command type, “g” (0x67h) : Get Command “r” (0x72h) : Valid command Reply “-“ (0x2Dh) : Invalid command Reply Command: Function command code: One byte ASCII code. Value[1~3]: 0x0D Get-Function format...
  • Page 60 Example2: Get Brightness from TV-05, but the Brightness command ID is error and it is NOT in the command table. Send (Hex Format) Command Name Length Command Value1 Value2 Value3 Type 0x30 0x38 0x67 0XD3 0x30 0x30 0x30 0x0D 0x35 Reply (Hex Format) Command Name...
  • Page 61 Get-Thermal 000~100: For specific models 0~+100 deg C only -01~-99: -1~-99 deg C Get-Power on/ For specific models off log (See below note) only Get-Date For specific models (See the Set-Date only command) Get- Time For specific models (See the Set-Time only command) NOTE:...
  • Page 62 Hex code (in hex) = Original data (in dec) + 20 Date & Code Code Date & Code Code Date & Code Code Date & Code Code Time (Hex) Time (Hex) Time (Hex) Time (Hex) (ASCII) (ASCII) (ASCII) (ASCII) space “...

  • Page 63: Remote Control Pass-Through Mode

    4. Get Date & Time example Assumed the current date/time of display#01 as below Date: 2015-1/31 Time: 16:27:59 Send: 0x 38 30 31 67 32 30 30 30 0D (Get Date) Reply: 0x 38 30 31 72 32 30 40 35 0D (Year “20” “15”) 0x 38 30 31 72 32 31 21 51 0D (Month “1”, Day ”31”) Send: 0x 38 30 31 67 33 30 30 30 0D (Get Time) Reply:...
  • Page 64 Code (HEX) RECALL (LAST) INFO (DISPLAY) ASPECT (ZOOM, SIZE) VOLUME UP (+) VOLUME DOWN (-) MUTE CHANNEL/PAGE UP (+)/ BRIGHTNESS+ CHANNEL/PAGE DOWN (-)/ BRIGHTNESS- POWER SOURCES (INPUTS) SLEEP MENU DOWN LEFT (-) RIGHT (+) OK (ENTER, SET) EXIT (F1) GREEN (F2) YELLOW (F3)
  • Page 65 NOTE: Special control sequence for POWER key under IR-pass through mode. 2-1. When TV/DS is OFF and receives the IR POWER code: TV/DS will turn itself on, then forward the POWER code to the host via RS232. 2-2. When TV/DS is ON and receives the IR POWER code: TV/DS will forward the POWER code to 2-3.

  • Page 66: Other Information

    C= http://www.viewsonic.com/la/so- Latin America www.viewsonic.com/la/ soporte@viewsonic.com porte/servicio-tecnico Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F. Tel: 55) 6547-6454 55)6547-6484 Other places please refer to http://www.viewsonic.com/la/soporte/servicio-tecnico#mexico Macau www.hk.viewsonic.com T= 853-2840-3687 service@hk.viewsonic.com Middle East ap.viewsonic.com/me/ Contact your reseller service@ap.viewsonic.com...

  • Page 67: Limited Warranty

    If a product proves to be defective in material or workmanship during the war- ranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components.
  • Page 68 There are no warranties, express or implied, which extend beyond the description contained herein including Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be li- able for: 1. Damage to other property caused by any defects in the product, damages based upon inconvenience,...

  • Page 69: Mexico Limited Warranty

    Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for: Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
  • Page 70 ViewSonic Corporation Av Ferrocarril Sonora #3780 L-C 14035 Pipeline Ave. Chino, CA 91710, USA Col 20 de Noviembre Tel: 800-688-6688 (English); 866-323-8056 (Spanish); Tijuana, Mexico E-Mail: http://www.viewsonic.com 4.3: ViewSonic Mexico Limited Warranty Page 2 of 2 CD_LW02 Rev. 1A 06-25-07...

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