Dell Inspiron 27 7000 Service Manual
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Dell Inspiron 27 7000 Service Manual

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Inspiron 27 7000 All-in-One
Service Manual
Computer Model: Inspiron 27-7777
Regulatory Model: W18C
Regulatory Type: W18C001

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Summary of Contents for Dell Inspiron 27 7000

  • Page 1 Inspiron 27 7000 All-in-One Service Manual Computer Model: Inspiron 27-7777 Regulatory Model: W18C Regulatory Type: W18C001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer......................9 Before you begin ................................9 Safety instructions................................9 Recommended tools................................ 10 Screw list................................... 10 2 After working inside your computer......................12 3 Technical overview............................13 Inside view of your computer............................13 Inside view (FHD)............................... 13 Inside view of your computer (UHD)........................
  • Page 4 11 Replacing the memory module........................28 Procedure..................................28 Post-requisites..................................29 12 Removing the system-board shield......................30 Prerequisites..................................30 Procedure..................................30 13 Replacing the system-board shield......................31 Procedure..................................31 Post-requisites.................................. 31 14 Removing the coin-cell battery........................32 Prerequisites..................................32 Procedure..................................32 15 Replacing the coin-cell battery........................33 Procedure..................................33 Post-requisites..................................33 16 Removing the wireless card........................
  • Page 5 23 Replacing the fan............................44 Procedure..................................44 Post-requisites..................................44 24 Removing the heat sink..........................45 Prerequisites..................................45 Procedure..................................45 25 Replacing the heat sink..........................46 Procedure..................................46 Post-requisites..................................46 26 Removing the camera..........................47 Prerequisites..................................47 Procedure..................................47 27 Replacing the camera..........................49 Procedure..................................49 Post-requisites................................. 50 28 Removing the base cover........................... 51 Prerequisites..................................
  • Page 6 35 Replacing the speakers..........................59 Procedure ..................................59 Post-requisites................................. 59 36 Removing the power-button board......................60 Prerequisites..................................60 Procedure..................................60 37 Replacing the power-button board......................61 Procedure..................................61 Post-requisites.................................. 61 38 Removing the I/O board..........................62 Prerequisites..................................62 Procedure..................................62 39 Replacing the I/O board..........................64 Procedure..................................64 Post-requisites.................................
  • Page 7 Procedure..................................74 47 Replacing the system board........................76 Procedure..................................76 Procedure..................................77 Post-requisites..................................78 Flashing the BIOS................................78 48 Removing the power-adapter port......................80 Prerequisites..................................80 Procedure..................................80 49 Replacing the power-adapter port......................81 Procedure..................................81 Post-requisites.................................. 81 50 Removing the display panel........................82 Prerequisites..................................
  • Page 8 Reinstall Windows using a USB recovery drive......................106 Enhanced Pre-Boot System Assessment (ePSA) diagnostics..................107 Running the ePSA diagnostics..........................107 Display built-in self test..............................107 Diagnostics..................................107 Flea power release................................108 Wi-Fi power cycle................................108 59 Getting help and contacting Dell....................... 110 Self-help resources................................. 110 Contacting Dell................................110 Contents...

  • Page 9: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 10: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #1 • Plastic scribe Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1. Screw list Component Secured to Screw type...
  • Page 11 Component Secured to Screw type Quantity Screw image Power-button board Middle frame M3x5 I/O-board shield Display-assembly base M3x5 I/O board Display-assembly base M2.5x3.5 Headset port Display-assembly base M3x5 Antennas (2 modules) Display-assembly base M2x2.5 System board Display-assembly base M3x5 Power-adapter port Display-assembly base M3x5 Display panel...

  • Page 12: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 13: Technical Overview

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Inside view of your computer Inside view (FHD) NOTE: This is the inside view of computers shipped with Full High Definition (FHD) displays.

  • Page 14: Inside View Of Your Computer (Uhd)

    Inside view of your computer (UHD) NOTE: This is the inside view of computers shipped with Ultra High Definition (UHD) displays. NOTE: The appearance of the heat-sink will differ depending on the graphics configuration you ordered. Figure 2. Inside view of your computer (UHD) solid-state drive/Intel Optane memory heat sink retractable-camera assembly...

  • Page 15: System-Board Components (Uhd)

    Figure 3. System-board components (FHD) power-adapter port connector display-backlight cable camera-cable connector M.2 PCIe/SATA slot fan-cable connector low pin count debug header memory-module slots (2) service mode jumper CMOS clear jumper hard-drive connector password clear jumper coin-cell battery I/O board connector I/O-board power connector headset-port connector speaker-cable connector...
  • Page 16 Figure 4. System-board components (UHD) display-backlight cable camera-cable connector M.2 PCIe/SATA slot fan-cable connector low pin count debug header memory-module slots (2) service mode jumper CMOS clear jumper hard-drive connector password clear jumper coin-cell battery I/O-board connector I/O-board power connector headset-port connector speaker-cable connector microphone-cable connector...

  • Page 17: Removing The Stand

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The following procedure applies only to computers that are shipped with an articulating stand.
  • Page 18 Remove the two screws (M3x5) that secure the stand to the back cover. Slide and lift the stand off the back cover. Removing the stand...

  • Page 19: Replacing The Stand

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The following procedure applies only to computers that are shipped with an articulating stand.
  • Page 20 Snap the tabs on the stand cover into the slots on the back cover. Replacing the stand...

  • Page 21: Removing The Back Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisite Remove the stand. Procedure Press and hold the tab on the back cover to release it from the latch on the system-board shield and slide the back cover in the direction shown to release it from the middle frame.

  • Page 22: Replacing The Back Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the back cover on the middle frame and system-board shield and align the tabs on the back cover with the slots on the middle frame.

  • Page 23: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 24 Removing the hard drive...

  • Page 25: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 26: Post-Requisites

    Post-requisites Replace the back cover. Replace the stand. Replacing the hard drive...

  • Page 27: Removing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 28: Replacing The Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 29: Post-Requisites

    Post-requisites Replace the back cover. Replace the stand. Replacing the memory module...

  • Page 30: Removing The System-Board Shield

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 31: Replacing The System-Board Shield

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place and align the screw holes on the system-board shield with the screw holes on the display-assembly base.

  • Page 32: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 33: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, insert the coin-cell battery into the battery socket on the system board and press down the battery into place.

  • Page 34: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 35 Removing the wireless card...

  • Page 36: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.

  • Page 37: Post-Requisites

    Post-requisites Replace the system-board shield. Replace the back cover. Replace the stand. Replacing the wireless card...

  • Page 38: Removing The Solid-State Drive/Intel Optane

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 39: Replacing The Solid-State Drive/Intel Optane

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 40: Removing The Solid-State Drive (Half-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 41: Replacing The Solid-State Drive (Half-Length)

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Follow the procedure in step 1 and step 2, only if you are replacing the full-length solid-state drive with a half-length solid-state drive.
  • Page 42 Replace the stand. Replacing the solid-state drive (half-length)

  • Page 43: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 44: Replacing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on the display-assembly base.

  • Page 45: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 46: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 47: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 48 Remove the three screws (M3x5) that secure the retractable-camera bezel to the retractable-camera assembly. Lift the retractable-camera bezel off the retractable-camera assembly. Release and lift the camera module with the camera bracket and camera cable, off the retractable-camera assembly. Removing the camera...

  • Page 49: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the camera module along with the camera bracket and camera cable in the slot on the retractable-camera assembly and snap it in place.

  • Page 50: Post-Requisites

    Align and place the retractable-camera assembly on the display-panel base. Replace the two screws (M3x5) that secure the retractable-camera assembly to the display-assembly base. Align and place the retractable-camera assembly door on the middle frame. Replace the two screws (M3x5) that secure the retractable-camera assembly door to the middle frame. Connect the camera cable to the system board.

  • Page 51: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 52 Removing the base cover...

  • Page 53: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure At an angle, slide the tabs on the base cover under the slots on the middle frame.

  • Page 54: Removing The Rear-I/O Bracket

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the system-board shield.

  • Page 55: Replacing The Rear-I/O Bracket

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the slots on the rear-I/O bracket with the ports on the system board.

  • Page 56: Removing The Microphones

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the system-board shield.

  • Page 57: Replacing The Microphones

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Match the numbers on the microphone modules to the numbers on the middle frame, then align and place the microphone modules (4) with their slots on the middle frame.

  • Page 58: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the system-board shield.

  • Page 59: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the speakers on the display-assembly base and align the screw holes on the speakers with the screw holes on the display- assembly base.

  • Page 60: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 61: Replacing The Power-Button Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, place the power-button board on the middle frame.

  • Page 62: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 63 Removing the I/O board...

  • Page 64: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the I/O board along with its cables on the display-assembly base and align the screw holes on the I/O board with the screw holes on the display-assembly base.

  • Page 65: Post-Requisites

    Post-requisites Replace the speakers. Replace the rear-I/O bracket. Replace the base cover. Replace the system-board shield. Replace the back cover. Replace the stand. Replacing the I/O board...

  • Page 66: Removing The Headset Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 67: Replacing The Headset Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the headset port into its slot on the middle frame and align the screw hole on the headset port to the screw hole on the display- assembly base.

  • Page 68: Removing The Antennas

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 69: Replacing The Antennas

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure At an angle, slide and align the antenna modules (2) with the slots on the middle frame and adhere them into place.

  • Page 70: Removing The Processor

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 71 Removing the processor...

  • Page 72: Replacing The Processor

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 73: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 74: Procedure

    Remove the nine screws (M3x5) that secure the system board to the display-assembly base. Lift the system board off the display-assembly base. Procedure NOTE: The following procedure only applies to computers shipped with Full High Definition (FHD) displays. Disconnect the power-adapter port cable from the system board. Disconnect the display-backlight cable from the system board.
  • Page 75 Remove the nine screws (M3x5) that secure the system board to the display-assembly base. Lift the system board off the display-assembly base. Removing the system board...

  • Page 76: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 77: Procedure

    Procedure NOTE: The following procedure only applies to computers shipped with Full High Definition (FHD) displays. Align the screw holes on the system board with the screw holes on the display-assembly base. Replace the nine screws (M3x5) that secure the system board to the display-assembly base. Connect the power-adapter cable to the system board.

  • Page 78: Post-Requisites

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
  • Page 79 After the download is complete, navigate to the folder where you saved the BIOS update file. Double-click the BIOS update file icon and follow the instructions on the screen. Replacing the system board...

  • Page 80: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 81: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The following procedure only applies to computers shipped with Full High Definition (FHD) displays.

  • Page 82: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 83 Place the computer in its upright position and lean the computer forward to release the display panel from the display-assembly base. NOTE: To prevent damage to the display panel and the middle frame hold the display panel as shown in the image when it is released from the display-assembly base.

  • Page 84: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The touchscreen cable is only present in computers shipped with touchscreen displays.
  • Page 85 In sequential order indicated on the image, replace the 11 screws (M3x5) that secure the display panel to the display-assembly base. NOTE: The screws that secure the middle frame and display-assembly base to the display panel are silver in color and etched with "LCD"...

  • Page 86: Post-Requisites

    Replace the screw (M3x5) that secures the display panel to the middle frame and display-assembly base. Route the display-backlight cable through the routing guides on the display-assembly base. Post-requisites Replace the system board. Replace the speakers. Replace the rear-I/O bracket. Replace the base cover.

  • Page 87: Removing The Middle Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 88 Lift the middle frame off the display-assembly base. After performing the above steps, you are left with the middle frame. Removing the middle frame...
  • Page 89 Removing the middle frame...

  • Page 90: Replacing The Middle Frame

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Starting from the location shown, slide and align the middle frame to the slots on the display-assembly base. Then snap the middle frame into place on the display-assembly base.

  • Page 91: Post-Requisites

    Post-requisites Replace the display panel. Replace the power-adapter port. (applicable on computers with FHD displays) Replace the system board. Replace the antennas. Replace the headset port. Replace the board. Replace the power-button board. Replace the speakers. Replace the microphones. Replace the rear-I/O bracket.

  • Page 92: Removing The Display-Assembly Base

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 93 Removing the display-assembly base...

  • Page 94: Replacing The Display-Assembly Base

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display-assembly base on a clean and flat surface.
  • Page 95 Replace the system-board shield. Replace the hard drive. Replace the back cover. 20 Replace the stand. Replacing the display-assembly base...

  • Page 96: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 97: Downloading The Usb Driver

    After installation Downloading the USB driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 98: Downloading The Chipset Driver

    Downloading the chipset driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
  • Page 99 Double-click the network driver file icon and follow the instructions on screen. Table 5. Network driver before and after installation Before installation After installation Downloading drivers...

  • Page 100: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 101: Bios Overview

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 102 Table 6. System setup options—Main menu Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/yyyy format. BIOS Version Displays the BIOS version number. Product Name Displays the product name. Service Tag Allows you to enter the service tag of your computer.
  • Page 103 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. The SupportAssist OS Recovery option will enable or disable the SupportAssist OS Recovery boot flow for SupportAssist OS Recovery tool in the event of certain system errors.
  • Page 104 Table 8. System setup options—Security menu Security Unlock Setup Status Displays the Unlock Setup status. Admin Password Status Displays the administrative password status. System Password Status Displays the system password status. HDD Password Status Displays the hard-drive password status. Asset Tag Displays the asset tag of your computer.

  • Page 105: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 106: Troubleshooting

    Connect the USB recovery drive to your computer. Restart your computer. Press F12 after the Dell logo is displayed on the screen to access the boot menu. A Preparing one-time boot menu message appears. After the boot menu loads, select the USB recovery device under UEFI BOOT.

  • Page 107: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    3.0. Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed.

  • Page 108: Flea Power Release

    Blinking Amber – The computer is unable to boot to the operating system. This indicates that the power supply is normal but another device in the computer is failing or not installed properly. NOTE: See the light patterns to determine the device that is failing. Off –...
  • Page 109 NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. Turn off your computer. Turn off the modem. Turn off the wireless router. Wait for 30 seconds. Turn on the wireless router. Turn on the modem. Turn on your computer. Troubleshooting...

  • Page 110: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 12. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter.

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