Page 1 CX920, CX921, CX922, CX923, CX924, CX927 MFPs User's Guide May 2020 www.lexmark.com Machine type(s): 7559 Models: 078, 178, 378, 578, 778...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Conventions................................7 Product statements..............................7 Learning about the printer................. 10 Finding information about the printer......................10 Selecting a location for the printer......................... 11 Printer conﬁgurations............................12 Attaching cables..............................14 Using the control panel............................ 16 Understanding the status of the power button and indicator light............17 Using the home screen.............................17 Printing the Menu Settings Page........................18 Setting up and using the home screen applications......19...
Page 3 Contents Navigating the screen using gestures......................25 Using the keyboard on the display.......................26 Loading paper and specialty media............27 Setting the size and type of the specialty media..................27 Conﬁguring Universal paper settings......................27 Loading trays..............................27 Loading the 2500‑sheet tray......................... 30 Loading the 3000‑sheet tray.........................
Page 4 Contents E-mailing...................... 54 Using the automatic document feeder and scanner glass..............54 Conﬁguring the SMTP server for e‑mail...................... 54 Sending an e-mail............................. 55 Creating an e-mail shortcut..........................55 Faxing......................56 Setting up the printer to fax..........................56 Using the automatic document feeder and scanner glass..............69 Sending a fax..............................70 Scheduling a fax..............................
Page 5 Contents USB Drive................................129 Network/Ports..............................135 Security................................146 Reports................................153 Help..................................154 Troubleshooting............................... 155 Securing the printer..................156 Locating the security slot..........................156 Erasing printer memory..........................156 Erasing printer hard disk memory....................... 156 Encrypting the printer hard disk........................157 Restoring factory default settings........................ 157 Statement of Volatility............................. 157 Maintaining the printer................
Page 6 Contents Staple jam in the booklet ﬁnisher........................ 221 Troubleshooting..................224 Network connection problems........................224 Hardware options problems........................226 Issues with supplies............................227 Paper feed problems............................. 228 Printing problems.............................231 Color quality problems..........................255 Faxing problems............................. 258 Scanning problems............................261 Contacting customer support........................265 Upgrading and migrating................266 Hardware................................
Page 7: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 8 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 9 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 10: Learning About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...
Page 11: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.
Page 12: Printer Configurations
Learning about the printer – Away from the direct airﬂow of air conditioners, heaters, or ventilators – Free from direct sunlight and humidity extremes • Observe the recommended temperatures and avoid ﬂuctuations. Ambient temperature 10 to 30°C (50 to 86°F) Storage temperature -10 to 40°C (14 to 104°F) •...
Page 13 Standard 2 x 500-sheet tray Standard bin Conﬁgured model CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 14: Attaching Cables
Learning about the printer Staple ﬁnisher Notes: • This option is not supported if another ﬁnisher is installed. • This option is supported only in some printer models. Optional 3000‑sheet tray Note: This option is supported only if another optional tray is installed. Optional 2 x 500‑sheet tray Optional 2500‑sheet tray Finisher...
Page 15 Learning about the printer Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any wireless network adapter, or the printer in the areas shown while actively printing. Use the USB ports Attach a keyboard or any compatible option. Power cord socket Connect the printer to a properly grounded electrical outlet.
Page 16: Using The Control Panel
Learning about the printer Using the control panel Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds.
Page 17: Understanding The Status Of The Power Button And Indicator Light
Learning about the printer Understanding the status of the power button and indicator light Indicator light Printer status The printer is off or in Hibernate mode. Blue The printer is ready or processing data. The printer requires user intervention. Power button light Printer status The printer is off, ready, or processing data.
Page 18: Printing The Menu Settings Page
Learning about the printer Touch Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. Note: You can also access this setting by touching the top section of the home screen.
Page 19: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Customizing the home screen From the control panel, touch Settings > Device > Visible Home Screen Icons. Select the icons that you want to appear on the home screen. Apply the changes.
Page 20: Setting Up Scan Center
Setting up and using the home screen applications Setting up Scan Center From the home screen, touch Scan Center. Select and create a destination, and then conﬁgure the settings. Notes: • When creating a network destination, make sure to validate and adjust the settings until no errors occur.
Page 21: Managing Bookmarks
Setting up and using the home screen applications Managing bookmarks Creating bookmarks Use bookmarks to print frequently accessed documents that are stored in servers or on the web. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 22: Managing Contacts
Setting up and using the home screen applications Managing contacts Adding contacts Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 23: Deleting Contacts Or Groups
Setting up and using the home screen applications Do either of the following: • From the Contacts section, click a contact name, and then edit the information. • From the Contact Groups section, click a group name, and then edit the information. Apply the changes.
Page 24: Setting Up And Using The Accessibility Features
Setting up and using the accessibility features Setting up and using the accessibility features Enabling Magniﬁcation mode From the control panel, press and hold the 5 key until you hear a voice message. Select Magniﬁcation mode. Select OK. For more information on navigating a magniﬁed screen, see “Navigating the screen using gestures”...
Page 25: Adjusting The Default Headphone Volume
Setting up and using the accessibility features • The volume resets to the default value after the session is logged out or when the printer wakes from Sleep or Hibernate mode. Adjusting the default headphone volume From the control panel, navigate to: Settings >...
Page 26: Using The Keyboard On The Display
Setting up and using the accessibility features Using the keyboard on the display Do one or more of the following: • Drag a ﬁnger over the key to announce the character. • Lift the ﬁnger to enter or type the character in the ﬁeld. •...
Page 27: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
Page 28 Loading paper and specialty media Adjust the guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper. • When using letterhead, do either of the following:...
Page 29 Loading paper and specialty media Without an optional ﬁnisher With an optional ﬁnisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • Load pre‑punched paper with the holes toward the front or left side of the tray. •...
Page 30: Loading The 2500-Sheet Tray
Loading paper and specialty media Loading the 2500‑sheet tray The 2500‑sheet tray supports only one paper size, either A4 or letter. To check the supported paper size, pull out the tray and then locate the size indicator on the bottom of the tray. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 31 Loading paper and specialty media Load the paper stack on the right side, and then load the paper stack on the left side. • Make sure that the stack height is below the maximum paper ﬁll indicator on each side of the tray. •...
Page 32: Loading The 3000-Sheet Tray
Loading paper and specialty media • Make sure that the paper stacks do not cross the divider. Push each paper stack against the sides of the tray. Insert the tray. From the control panel, navigate to: Settings > Device > Maintenance > Conﬁguration Menu > Tray Conﬁguration >...
Page 33 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown. • Load letterhead facedown for one‑sided printing. • Load letterhead faceup for two‑sided printing. • To avoid paper jams, make sure that the stack height is below the angle on the frame. Lower the feed roller, and then close the door.
Page 34: Loading The Multipurpose Feeder
Loading paper and specialty media From the control panel, navigate to: Settings > Device > Maintenance > Conﬁguration Menu > Tray Conﬁguration > Size Sensing. Select the tray and paper size. Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading.
Page 35: Linking Trays
Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper or specialty media. When using letterhead, do either of the following: One‑sided printing Two‑sided printing Warning—Potential Damage: When using envelopes, do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 36: Paper Support
Loading paper and specialty media Paper Support Supported paper sizes Paper sizes supported by the printer Paper size 500‑sheet 2 x 500‑sheet 2500‑sheet 3000‑sheet Multipurpose Two‑sided tray tray tray tray printing feeder and dimension 7 3/4 Envelope 98 x 191 mm (3.9 x 7.5 in.) 9 Envelope 98.4 x 225 mm...
Page 37 Loading paper and specialty media Paper size 500‑sheet 2 x 500‑sheet 2500‑sheet 3000‑sheet Multipurpose Two‑sided tray tray tray tray printing feeder and dimension B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.)
Page 38 Loading paper and specialty media Paper size 500‑sheet 2 x 500‑sheet 2500‑sheet 3000‑sheet Multipurpose Two‑sided tray tray tray tray printing feeder and dimension Other Envelope Max: 297 x 427.6 mm (11.69 x 16.83 in.) SRA3 1, 4 320 x 450 mm (12.6 x 17.7 in.) Statement 140 x 216 mm...
Page 39 Loading paper and specialty media Paper size Dimensions Scanner 12 x 18 305 x 457 mm (12 x 18 in.) 297 x 420 mm (11.69 x 16.54 in.) 210 x 297 mm (8.3 x 11.7 in.) 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.)
Page 40 Loading paper and specialty media Paper size Dimensions Scanner Other Envelope 98 x 162 mm to 176 x 250 mm (3.9 x 6.3 in. to 6.9 x 9.8 in.) SRA3 320 x 450 mm (12.6 x 17.7 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) Universal 89 x 98.4 mm to...
Page 41 Loading paper and specialty media Paper size Staple ﬁnisher Staple, hole punch Staple, hole punch Booklet ﬁnisher ﬁnisher bin 1 ﬁnisher bin 2 JIS B4 Legal Letter Oﬁcio SRA3 Statement Universal Paper is supported but the ﬁnisher does not stack, staple, or punch holes in it. Paper is supported only if the ﬁnisher stacks and punches holes in it but does not staple it.
Page 42 Loading paper and specialty media Paper type 2 x 500‑sheet 2500‑sheet tray 3000‑sheet tray Multipurpose Two‑sided feeder printing tray Light Paper Plain Paper Preprinted Recycled Rough Envelope Rough Cotton Transparencies Vinyl Labels Print in batches of only up to 20 to prevent them from sticking together. Paper type Scanner Bond...
Page 43 Loading paper and specialty media Paper type Scanner Vinyl Labels Print in batches of only up to 20 to prevent them from sticking together. Paper types supported by the ﬁnisher Paper type Staple ﬁnisher Staple, hole punch ﬁnisher Booklet ﬁnisher Non‑ﬁnishing Staple Non‑ﬁnishing Staple...
Page 44 Loading paper and specialty media Supported paper weights Paper type Standard 2 x 500‑sheet tray 2500-sheet tray 3000‑sheet tray Multipurpose 550‑sheet tray feeder Plain paper 60–256 g/m (16–68 lb) Glossy 60–256 g/m (16–68 lb) Card stock 60–256 g/m (16–68 lb) Labels 60–256 g/m (16–...
Page 45: Printing
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 46 Printing Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device. From your Android mobile device, launch a compatible application or select a document from your ﬁle manager.
Page 47: Printing From A Flash Drive
Printing Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the •...
Page 48: Supported Flash Drives And File Types
Printing Supported ﬂash drives and ﬁle types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer (16GB and 32GB) • PNY Attache (16GB and 32GB) Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. –...
Page 49: Printing Confidential And Other Held Jobs
Printing Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining copies. Note: Verify jobs print one copy to check if it is satisfactory before printing the remaining copies. Reserve Job Expiration Set the expiration time that the printer stores print jobs. Note: Reserve held jobs are automatically deleted after printing.
Page 50: Printing A Font Sample List
Printing From the printer home screen, release the print job. • For conﬁdential print jobs, navigate to: Held jobs > select your user name > Conﬁdential > enter the PIN > select the print job > conﬁgure the settings > Print •...
Page 51: Copying
Copying Copying Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading.
Page 52: Copying On Letterhead
Copying Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then navigate to: Copy To >...
Page 53: Copying Multiple Pages Onto A Single Sheet
Copying Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Pages per Side. Adjust the settings. Copy the document. Creating a copy shortcut From the home screen, touch Copy.
Page 54: E-Mailing
E-mailing E-mailing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading.
Page 55: Sending An E-Mail
E-mailing Sending an e-mail Using the control panel Load an original document into the ADF tray or on the scanner glass. From the home screen, touch E-mail, and then enter the needed information. Note: You can also enter the recipient using the address book or shortcut number. If necessary, conﬁgure the output ﬁle type settings.
Page 56: Faxing
Faxing Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then touch Continue.
Page 57 Faxing Setting up fax using a standard telephone line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 58 Faxing Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically.
Page 59 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 60 Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Connect the telephone to the telephone port of the printer.
Page 61 Faxing Setting up fax using digital subscriber line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 62 Faxing To minimize interference between the two channels, ask for a DSL ﬁlter from your DSL provider. Connect the line port of the DSL ﬁlter to the wall jack. Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the telephone port on the DSL ﬁlter.
Page 63 Faxing Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge extra cost for the activation of the second telephone port.
Page 64 Faxing Setting up fax using cable modem connection CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 65 Faxing Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Connect your analog telephone to the telephone port of the printer. Note: To check if the telephone port on the cable modem is active, connect an analog telephone, and then listen for a dial tone.
Page 66 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
Page 67 Faxing Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 68 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.
Page 69: Using The Automatic Document Feeder And Scanner Glass
Faxing Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls > Answer On.
Page 70: Sending A Fax
Faxing Sending a fax Using the control panel Load the original document into the ADF tray or on the scanner glass. From the home screen, touch Fax, and then enter the needed information. If necessary, conﬁgure other fax settings. Send the fax job. Using the computer Note: Make sure that the Universal Fax driver is installed.
Page 71: Changing The Fax Resolution
Faxing Touch Create a shortcut. Changing the fax resolution Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Fax, and then enter the needed information. Touch Resolution, and then adjust the setting. Send the fax.
Page 72: Scanning
Scanning Scanning Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading.
Page 73: Scanning To A Flash Drive
Scanning Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Shortcuts >...
Page 74: Sending Scanned Documents To A Computer
Scanning Sending scanned documents to a computer Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Scan Proﬁles > Scan To Computer. Select the scan proﬁle where you want to save the document.
Page 75: Understanding The Printer Menus
Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer • Information Sent to Lexmark Print • • Layout • • Finishing PostScript • • Setup • •...
Page 76: Device
Understanding the printer menus Help • • Print All Guides Information Guide • • Mono Quality Guide Media Guide • • Connection Guide Moving Guide • • Copy Guide Print Quality Guide • • E‑mail Guide Scan Guide • • Fax Guide Supplies Guide •...
Page 77 Understanding the printer menus Menu item Description Paper Sizes Specify the unit of measurement for paper sizes. U.S.* Note: The country or region selected in the initial setup Metric wizard determines the initial paper size setting. Screen Brightness Adjust the brightness of the display. 20–100% (100*) Flash Drive Access Enable access to the ﬂash drive.
Page 78 Understanding the printer menus Menu item Description Copy Conﬁgure the copy settings of the printer. Sides (1 sided to 1 sided*) Pages per Side (Off*) Darkness (5*) Note: An asterisk (*) next to a value indicates the factory default setting. Remote Operator Panel Menu item Description...
Page 79 Understanding the printer menus Menu item Description Supplies Set the unit that the printer uses to estimate supply usage and trigger custom notiﬁcations when user intervention is required. Custom Supply Notiﬁcations Note: This menu item appears only in the Embedded Web Server.
Page 80 Understanding the printer menus Menu item Description Error Prevention Set the printer to restart when an error occurs. Auto Reboot Auto Reboot Reboot when idle Reboot always* Reboot never Error Prevention Set the number of automatic reboots that the printer can perform.
Page 81 Information Sent to Lexmark Menu item Description Information Sent to Lexmark Send printer usage and performance information to Lexmark. Supplies and Page Usage Note: Information Send Time appears only when you select any of the settings in Device Performance Information Sent to Lexmark, except None.
Page 82 Understanding the printer menus Accessibility Menu item Description Duplicate Key Strike Interval Set the interval in seconds during which the printer ignores duplicate key presses on an attached keyboard. 0–5 (0*) Key Repeat Initial Delay Set the initial length of delay in seconds before a repeating key starts repeating.
Page 83 Understanding the printer menus Restore Factory Defaults Menu item Description Restore Settings Restore the printer factory default settings. Restore all settings Restore printer settings Restore network settings Restore fax settings Restore app settings Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer.
Page 84 Understanding the printer menus Menu item Description Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load paper appears. Paper Prompts Auto* Note: For Multipurpose Feeder to appear, in the Paper menu, set Conﬁgure MP to Cassette. Multipurpose Feeder Manual Paper Tray Conﬁguration...
Page 85 Understanding the printer menus Menu item Description Printer Emulations Reset the emulator after a print job. Emulator Security Reset Emulator After Job Off* Printer Emulations Disable access to printer message during emulation. Emulator Security Disable Printer Message Access Fax Conﬁguration Set fax to enter Sleep mode whenever the printer determines that it should.
Page 86 Automatic Image Stabilization On (700)* Device Operations Enable the optional parallel port. Enable Optional Parallel Port Off* App Conﬁguration Enable the Lexmark Embedded Solutions (LES) applications. LES Applications Notes: • When set to On, this setting does not affect built‑in applications. •...
Page 87 Understanding the printer menus Menu item Description Scanner Conﬁguration Manually register the ﬂatbed and ADF after replacing the ADF, scanner glass, or controller board. Scanner Manual Registration Front ADF Registration Rear ADF Registration Flatbed Registration Scanner Conﬁguration Reset the counter after replacing the ADF maintenance kit. Reset Maintenance Counter Scanner Conﬁguration Set the size, in millimeters, of the no‑print area around an ADF...
Page 88 Export Conﬁguration File to USB* Export conﬁguration ﬁles to a ﬂash drive. Export Compressed Logs to USB* Export compressed log ﬁles to a ﬂash drive. Send Logs Send diagnostic information to Lexmark. Cancel Send * This menu item appears only in some printer models.
Page 89: Print
Understanding the printer menus Print Layout Menu item Description Sides Specify whether to print on one side or both sides of the paper. 1‑Sided* 2‑Sided Flip Style Determine which side of the paper is bound when performing two‑sided printing. Long Edge* Short Edge Blank Pages Print blank pages that are included in a print job.
Page 90 Understanding the printer menus Menu item Description Pages per Side Orientation Specify the orientation of multiple page images when using the Pages per Side menu. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using the Pages per Side menu. None* Solid Copies...
Page 91 Understanding the printer menus Menu item Description Offset Pages Offset the output of each print job or each copy of a print job. None* Notes: Between Copies • Between Copies offsets each copy of a print job if Collate is set to On Between Jobs [1,2,1,2,1,2].
Page 92 Understanding the printer menus Menu item Description Resource Save Determine what the printer does with downloaded resources, such as fonts and macros, when it receives a job that requires more than the Off* available memory. Notes: • When set to Off, the printer retains downloaded resources only until memory is needed.
Page 93 Understanding the printer menus Menu item Description RGB Brightness Adjust the brightness, contrast, and saturation for color output. ‑6 to 6 (0*) Note: This setting does not affect ﬁles where CMYK color speciﬁcations are used. RGB Contrast 0 to 5 (0*) RGB Saturation 0 to 5 (0*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 94 Understanding the printer menus Job Accounting Menu item Description Job Accounting Set the printer to create a log of the print jobs that it receives. Off* Note: This menu item appears only when a ﬂash memory or hard disk is installed.
Page 95 Understanding the printer menus Menu item Description Log File Preﬁx Specify the preﬁx for the log ﬁles. Note: The current host name deﬁned in the TCP/IP menu is used as the default log ﬁle preﬁx. Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description Print Error Pages...
Page 96 Understanding the printer menus Menu item Description Lock PS Startup Mode Disable the SysStart ﬁle. Image Smoothing Enhance the contrast and sharpness of low‑resolution images. Off* Note: This setting has no effect on images with a resolution of 300 dpi or higher.
Page 97 Understanding the printer menus Menu item Description Lines per Page Specify the number of lines of text for each page printed through the PCL® datastream. 1–255 Notes: • This menu item activates vertical escapement that causes the selected number of requested lines to print between the default margins of the page.
Page 98 Understanding the printer menus HTML Menu item Description Font Name Set the font to use when printing HTML documents. Times* Font Size Set the font size to use when printing HTML documents. 1–255 (12*) Scale Scale HTML documents for printing. 1–400% (100*) Orientation Set the page orientation for HTML documents.
Page 99: Paper
Understanding the printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multi‑Purpose Feeder Manual Paper...
Page 100 Understanding the printer menus Menu item Description Portrait Height Set the portrait height of the universal paper. 3–52 inches (14*) 76.2–1321 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
Page 101 Understanding the printer menus Media Types Menu item Description Plain Specify the texture, weight, and orientation of the paper. Card Stock Recycled Transparency Glossy Heavy Glossy Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [X] Bin Conﬁguration Menu item...
Page 102: Copy
Understanding the printer menus Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet...
Page 103 Understanding the printer menus Menu item Description Print Page Borders Place a border around each image when printing multiple pages on a single page. Off* Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* Offset Pages Offset the output of each print job or each copy of a print job. None* Notes: Between Copies...
Page 104 Understanding the printer menus Menu item Description Header/Footer Specify the header or footer information on the scanned image. Left Header Middle Header Right Header Left Footer Middle Footer Right Footer Overlay Specify the overlay text to print on each copy. Conﬁdential Copy Draft...
Page 105 Understanding the printer menus Menu item Description Auto Center Align the content at the center of the page. Off* Mirror Image Create a mirror image of the original document. Off* Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the shadow detail in the original document.
Page 106: Fax
Understanding the printer menus Menu item Description Sample Copy Print a sample copy to check the quality before printing the remaining copies. Off* Note: This menu item appears only when a hard disk is installed. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Defaults Fax Mode Menu item...
Page 107 Understanding the printer menus Menu item Description Memory Use Set the amount of internal printer memory allocated for faxing. All receive Note: This menu item prevents memory buffer conditions and failed faxes. Mostly receive Equal* Mostly send All send Cancel Faxes Cancel outgoing faxes before they are transmitted, or cancel incoming faxes before they ﬁnish printing.
Page 108 Understanding the printer menus Fax Send Settings Menu item Description Resolution Set the resolution of the scanned image. Standard* Note: A higher resolution increases fax transmission time and requires higher Fine memory. Super Fine Ultra Fine Original Size Specify the size of the original document. [List of paper sizes] Note: Letter is the U.S.
Page 109 Understanding the printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity during scanning. Cyan ‑ Red -4 to 4 (0*) Magenta ‑ Green -4 to 4 (0*) Yellow ‑ Blue -4 to 4 (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color.
Page 110 Understanding the printer menus Menu item Description Temperature Specify whether to generate a cooler or warmer output. ‑4 to 4 (0*) Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Automatic Redial Adjust the number of redial attempts based on the activity levels of recipient fax machines.
Page 111 Understanding the printer menus Menu item Description Enable Color Fax Scans Enable color scans for fax. Off by Default* On by Default Never Use Always Use Auto Convert Color Faxes to Convert all outgoing color faxes to black and white. Mono Faxes Conﬁrm Fax Number Ask the user to conﬁrm the fax number.
Page 112 Understanding the printer menus Menu item Description Output Bin Specify the output bin for received faxes. Standard Bin Fax Footer Print the transmission information at the bottom of each page from a received fax. Off* Fax Footer Time Stamp Print the time stamp at the bottom of each page from a received fax. Receive* Print Punch...
Page 113 Understanding the printer menus Menu item Description Banned Fax List Specify the phone numbers that you want to block. Add Banned Fax Answer On Set a distinctive ring pattern for incoming fax. All Rings* Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only...
Page 114 Understanding the printer menus Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page. Off by Default* On by Default Never Use Always Use Include To ﬁeld Off* Include From ﬁeld Off* From Include Message Field Off* Message:...
Page 115 Understanding the printer menus Menu item Description Receive Error Log Print a log for fax‑receive failures. Print Never* Print on Error Auto Print Logs Print all fax activity. Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Logs Display Identify the sender by remote fax name or fax number.
Page 116 Understanding the printer menus Fax Server Setup General Fax Settings Menu item Description To Format Specify a fax recipient. Note: If you want to use the fax number, then type the number sign (#) before a number. Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message.
Page 117 Understanding the printer menus Menu item Description SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail.
Page 118 Understanding the printer menus Menu item Description Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film...
Page 119: E-Mail
Understanding the printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e-mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or...
Page 120 Understanding the printer menus Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device Credentials Specify whether credentials are required for user‑initiated e‑mail.
Page 121 Understanding the printer menus Menu item Description Content Type Improve the output result based on the content type of the original document. Text Text/Photo* Photo Graphics Content Source Improve the output result based on the content source of the original document.
Page 122 Understanding the printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan (0*) Magenta (0*) Yellow (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*)
Page 123 Understanding the printer menus Menu item Description Temperature Generate a bluer or redder output of the original document. ‑4 to 4 (0*) Blank Pages Set the sensitivity of scans in relation to blank pages in the original document. Blank Page Removal (Remove*) Blank Page Sensitivity (5*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 124 Understanding the printer menus Menu item Description Transmission Log Print a transmission log for e‑mail scans. Print log* Do Not Print Log Print Only For Error Log Paper Source Specify the paper source for printing e‑mail logs. Tray [x] (1*) Multipurpose Feeder Log Output Bin Specify the output bin for printed e‑mail logs.
Page 125: Ftp
Understanding the printer menus FTP Defaults Menu item Description Format Specify the ﬁle format for the scanned image. JPEG (.jpg) PDF (.pdf)* TIFF (.tif) XPS (.xps) TXT (.txt) RTF (.rtf) DOCX (.docx) CSV (.csv) Global OCR Settings Conﬁgure the settings for optical character recognition (OCR). Recognized Languages Note: This menu appears only if you have purchased and installed an OCR Auto Rotate...
Page 126 Understanding the printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Color Specify the color when scanning an image. Black and White Gray Color*...
Page 127 Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout None* Green Blue Default Red Threshold 0–255 (128*) Default Green Threshold 0–255 (128*) Default Blue Threshold 0–255 (128*) Auto Color Detect Set the amount of color that the printer detects from the original document.
Page 128 Understanding the printer menus Menu item Description Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness of a scanned image. 1–5 (3*) Temperature Specify whether to generate a cooler or warmer output. ‑4 to 4 (0*) Blank Pages Specify whether to include blank pages.
Page 129: Usb Drive
Understanding the printer menus Menu item Description Custom Job Scanning Turn on scanning of custom jobs by default. Off* Note: This menu item appears only when a hard disk is installed. Scan Preview Show a preview of the scan on the display. Note: This menu item appears only when a hard disk is installed.
Page 130 Understanding the printer menus Menu item Description Content Type Improve the output result based on the content type of the original document. Text Text/Photo* Graphics Photo Content Source Improve the output result based on the content source of the original document. Black and White Laser Color Laser* Inkjet...
Page 131 Understanding the printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan (0*) Magenta (0*) Yellow (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*)
Page 132 Understanding the printer menus Menu item Description Temperature Generate a bluer or redder output of the original document. ‑4 to 4 (0*) Blank Pages Set the sensitivity of scans in relation to blank pages in the original document. Blank Page Removal (Do Not Remove*) Blank Page Sensitivity (5*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 133 Understanding the printer menus Menu item Description Color Print a ﬂash drive ﬁle in color. Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job. (1,1,1) (2,2,2) (1,2,3) (1,2,3)* Sides Specify whether to print on one side or both sides of the paper. 1‑Sided* 2‑Sided Staple...
Page 134 Understanding the printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
Page 135: Network/Ports
Understanding the printer menus Network/Ports Network Overview Menu item Description Active Adapter Specify the type of the network connection. Auto* Note: Wireless is available only in printers connected to a wireless network. Standard Network Wireless Network Status Show the connectivity status of the printer network. Display Network Status on Show the network status on the display.
Page 136 Understanding the printer menus Menu item Description Setup Using Mobile App Conﬁgure the wireless connection using Lexmark Mobile Assistant. Setup On Printer Panel Conﬁgure the wireless connection using the control panel. Choose Network Add Wi‑Fi Network Network Name Network Mode (Infrastructure*) Wireless Security Mode (Disabled*) Wi‑Fi Protected Setup...
Page 137 Understanding the printer menus Menu item Description PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 138 Understanding the printer menus Menu item Description PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 139 Understanding the printer menus Menu item Description Backup DNS Address Specify the backup DNS server addresses. Backup DNS Address 2 Backup DNS Address 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network.
Page 140 Understanding the printer menus Menu item Description Enable TLSv1.1 Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
Page 141 Understanding the printer menus IPSec Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Enable IPSec Enable Internet Protocol Security (IPSec). Base Conﬁguration Set the IPSec base conﬁguration. Default* Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec base conﬁguration.
Page 142 Understanding the printer menus 802.1x Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Conﬁguration Note: This menu appears only in network printers or printers that are attached to print servers.
Page 143 Understanding the printer menus Menu item Description Enable FTP/TFTP Send ﬁles using FTP/TFTP. Local Domains Specify domain names for HTTP and FTP servers. HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings. FTP Proxy IP Address HTTP Default IP Port HTTPS Device Certiﬁcate FTP Default IP Port Timeout for HTTP/FTP...
Page 144 Understanding the printer menus Menu item Description PS SmartSwitch Set the printer to switch to PostScript emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 145 Understanding the printer menus Menu item Description Options Print directly from your Google account. Enable Google Cloud Print Options Allow the registered user and other users on the same subnet to send jobs to the printer locally. Enable Local Discovery Options Verify authenticity of the peer certiﬁcate to connect to your Google account.
Page 146: Security
Understanding the printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Note: Some menu items appear only when a hard disk is installed. Modify Address Book Manage Shortcuts Create Proﬁles Manage Bookmarks...
Page 147 Understanding the printer menus Menu item Description Administrative Menus Control access to the printer menu settings. Security Menu Network/Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Device Menu Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration...
Page 148 Understanding the printer menus Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server. Remote Syslog Port Specify the remote syslog port.
Page 149 Understanding the printer menus Menu item Description Severity of Events to Log Specify the priority level cutoff for logging messages and events. 0 ‑ Emergency 1 ‑ Alert 2 ‑ Critical 3 ‑ Error 4 ‑ Warning* 5 ‑ Notice 6 ‑...
Page 150 Understanding the printer menus Menu item Description Digitally Sign Exports Add a digital signature to each exported log ﬁle. Off* Clear Log Delete all audit logs. Export Log Export a security log to a ﬂash drive. Syslog (RFC 5424) Syslog (RFC 3164) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 151 Understanding the printer menus Menu item Description Repeat Job Expiration Set the expiration time for a print job that you want to repeat. Off* 1 Hour 4 Hours 24 Hours 1 Week Verify Job Expiration Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies.
Page 152 Understanding the printer menus Erase Temporary Data Files Menu item Description Stored in onboard memory Delete all ﬁles stored on the printer memory. Off* Stored on hard disk Delete all ﬁles stored on the printer hard disk. 1 Pass Erase* Note: This menu item appears only when a printer hard disk is installed.
Page 153: Reports
Understanding the printer menus Menu item Description Minimum Password Length Specify the password length. 0–32 Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus. Device Menu item Description...
Page 154: Help
Understanding the printer menus Menu item Description Fax Job Log Print a report about the last 200 completed fax jobs. Note: This menu item appears only when Enable Job Log is set to On. Fax Call Log Print a report about the last 100 attempted, received, and blocked calls. Note: This menu item appears only when Enable Job Log is set to On.
Page 155: Troubleshooting
Understanding the printer menus Troubleshooting Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects. Cleaning the Scanner Print instructions on how to clean the scanner.
Page 156: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 157: Encrypting The Printer Hard Disk
Securing the printer Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption. From the home screen, touch Settings > Security > Disk Encryption > Start encryption. Follow the instructions on the display.
Page 158 Securing the printer Disposing of a printer hard disk • Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data • Crushing—Physically compresses the hard disk to break component parts and render them unreadable • Milling—Physically shreds the hard disk into small metal bits Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is stored.
Page 159: Maintaining The Printer
Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store. From the printer home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App >...
Page 160 Maintaining the printer Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the documentation that came with your access point. •...
Page 161 Maintaining the printer Connecting using Wi‑Fi From the mobile device, go to the settings menu. Tap Wi‑Fi, and then select the printer SSID. Note: The string DIRECT-xy (where x and y are two random characters) is added before the SSID. Enter the PSK.
Page 162: Setting Up Serial Printing (Windows Only)
Maintaining the printer Setting up serial printing (Windows only) Set the parameters in the printer. From the control panel, navigate to the menu for the port settings. Locate the menu for the serial port settings, and then adjust the settings, if necessary. Apply the changes.
Page 163 Maintaining the printer Cleaning the scanner Open the scanner cover. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad...
Page 164 Maintaining the printer • Scanner glass • Scanner glass pad Close the scanner cover.
Page 165 Maintaining the printer Cleaning the printhead lens Open door A. Remove the waste toner bottle. Using the printhead wiper, clean the printhead lens. Insert the wiper back into place.
Page 166 Maintaining the printer Insert the waste toner bottle, and then close the door. Emptying the hole punch box Open door H.
Page 167 Maintaining the printer Remove, and then empty the hole punch box. Insert the hole punch box. Close the door.
Page 168: Ordering Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 169 54G0W00 Ordering staple cartridges Item Part number Staple cartridges 25A0013 Ordering maintenance kits Lexmark CX920, CX921, CX922, CX923, CX924, and CX927 maintenance kits Maintenance kits Part number 200K ADF maintenance kit 41X1592 200K MPF maintenance kit 41X1977 600K CMY developer maintenance kit...
Page 170 Lexmark CX922, CX923, and CX924 maintenance kits Maintenance kits Part number 300K transfer belt maintenance kit 41X2090 Fuser maintenance kit 41X1505 Lexmark CX920, CX921, and CX927 maintenance kits Maintenance kits Part number 300K transfer belt maintenance kit 41X1593 Fuser maintenance kit, 100 V 41X2060...
Page 171: Replacing Parts And Supplies
Maintaining the printer Replacing parts and supplies Replacing a toner cartridge Open door A. Remove the toner cartridge. Unpack the new toner cartridge. Shake the toner cartridge three times.
Page 172 Maintaining the printer Insert the new toner cartridge. Remove the waste toner bottle.
Page 173 Maintaining the printer Using the printhead wiper, clean the printhead lens. Insert the wiper back into place. Insert the waste toner bottle, and then close the door.
Page 174 Maintaining the printer Replacing a photoconductor unit Open door A. Remove the waste toner bottle. Remove the photoconductor unit. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Page 175 Maintaining the printer Unpack the new photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 176 Maintaining the printer Insert the new photoconductor unit. Using the printhead wiper, clean the printhead lens. Insert the wiper back into place.
Page 177 Maintaining the printer Insert the waste toner bottle, and then close the door.
Page 178 Maintaining the printer Replacing the waste toner bottle Open door A. Remove the waste toner bottle. Using the printhead wiper, clean the printhead lens. Insert the wiper back to into place. Unpack the new waste toner bottle.
Page 179 Maintaining the printer Insert the new waste toner bottle, and then close the door. Replacing the pick, feed, and separator rollers Pick roller Feed roller Separator roller...
Page 180 Maintaining the printer Turn off the printer. Remove all the trays. • Standard tray • Optional 2500‑sheet tray Notes: – Use the screwdriver stored inside door A. – To remove the optional 2 x 500‑sheet tray, follow the procedure in removing the standard tray.
Page 181 Maintaining the printer Open door C. Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 182 Maintaining the printer Open door D. Notes: • Door D is only accessible if an optional 2500‑ or 2 x 500‑sheet tray is installed. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door.
Page 183 Maintaining the printer Locate the rollers. Remove the rollers. Insert the new rollers until they click into place. Note: Make sure to insert the rollers to their proper places. Close doors D and C. Insert the trays, and then turn on the printer.
Page 184 Maintaining the printer Replacing the transfer belt Turn off the printer. Open door C. Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 185 Maintaining the printer Using the screwdriver stored inside door A, remove the door stopper. Loosen the screws that secure the transfer belt.
Page 186 Maintaining the printer Remove the paper guide. Remove the transfer belt. Unpack the new transfer belt. Warning—Potential Damage: Do not touch the transfer belt. Doing so may affect the quality of future print jobs. Insert the new transfer belt until it clicks into place.
Page 187 Maintaining the printer Using the printhead wiper, clean the printhead lens. Insert the paper guide. Secure the transfer belt. Reattach the door stopper. Close the door, and then turn on the printer. Replacing the transfer roller Open door C. Notes: •...
Page 188 Maintaining the printer Remove the transfer roller. Unpack the new transfer roller. Insert the new transfer roller until it clicks into place. Close the door.
Page 189 Maintaining the printer Replacing the ADF separator roller Turn off the printer. Remove the ADF separator pad.
Page 190 Maintaining the printer Remove the ADF separator roller. Unpack the new separator roller. Insert the new separator roller.
Page 191 Maintaining the printer Insert the separator pad. Turn on the printer. Replacing the ADF pick and feed rollers Turn off the printer.
Page 192 Maintaining the printer Open door B. Remove the ADF pick and feed rollers. Unpack the new pick and feed rollers.
Page 193 Maintaining the printer Insert the new pick and feed rollers. Close the door, and then turn on the printer. Replacing the staple cartridge Replacing the staple cartridge in the staple ﬁnisher Slide the staple ﬁnisher.
Page 194 Maintaining the printer Remove the empty staple cartridge. Unpack the new staple cartridge.
Page 195 Maintaining the printer Insert the new staple cartridge until it clicks into place. Slide the ﬁnisher back into place. Replacing the staple cartridge in the staple, hole punch ﬁnisher Open door H.
Page 196 Maintaining the printer Remove the staple cartridge. Unpack the new staple cartridge. Insert the new staple cartridge until it clicks into place. Close the door.
Page 197 Maintaining the printer Replacing the staple cartridge in the booklet ﬁnisher Open door H, and then pull out the booklet maker. Remove the staple cartridge. Unpack the new staple cartridge.
Page 198: Moving The Printer
Maintaining the printer Insert the new staple cartridge until it clicks into place. Push the booklet maker back into place, and then close the door. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 199: Saving Energy And Paper
Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings >...
Page 200: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 201: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 202: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 203: Paper Jam In The Automatic Document Feeder
Clearing jams Jam locations Staple ﬁnisher Finisher • Booklet ﬁnisher • Staple, hole punch ﬁnisher Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open door B. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door.
Page 204: Paper Jam In The Multipurpose Feeder
Clearing jams Open door B1. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 205: Paper Jam In Door C
Clearing jams Open door C to remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Notes: • Make sure that the door does not hit any cable attached to the printer.
Page 206 Clearing jams Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed.
Page 207 Clearing jams • Below the fuser area • Duplex area...
Page 208 Clearing jams • Above the duplex area Open the standard trays, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the trays, and then close the door.
Page 209: Paper Jam In Door D
Clearing jams Paper jam in door D Open door D, and then remove the jammed paper. Notes: • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. • Open door C to make sure that all paper fragments are removed, and then close the door. Open the optional tray, and then remove the jammed paper.
Page 210: Paper Jam In The 3000-Sheet Tray
Clearing jams Close the tray, and then close the door. Paper jam in the 3000‑sheet tray Slide the 3000‑sheet tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 211: Paper Jam In The Booklet Finisher
Clearing jams Open door F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door, and then slide the tray back into place. Paper jam in the booklet ﬁnisher Open door G, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 212 Clearing jams Open door J.
Page 213 Clearing jams Open door H. Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Door J...
Page 214 Clearing jams • Areas H1 and H2 • Area H6...
Page 215 Clearing jams Pull out the booklet maker. Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Area H8 • Area H9...
Page 216: Paper Jam In The Staple Finisher
Clearing jams • Area H10 Push the booklet maker back into place. Close doors H and J. Paper jam in the staple ﬁnisher Remove paper from the staple ﬁnisher bin. Slide the staple ﬁnisher, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 217: Staple Jam In The Staple Finisher
Clearing jams If necessary, turn the spinner wheel G1 downward to feed the jammed paper into the ﬁnisher bin, and then remove the jammed paper. Slide the ﬁnisher back into place. Staple jam in the staple ﬁnisher Slide the staple ﬁnisher.
Page 218 Clearing jams Remove the staple cartridge holder. Remove the loose staples.
Page 219: Staple Jam In The Staple, Hole Punch Finisher
Clearing jams Insert the staple cartridge holder until it clicks into place. Slide the ﬁnisher back into place. Staple jam in the staple, hole punch ﬁnisher Open door H.
Page 220 Clearing jams Remove the staple cartridge holder. Remove the loose staples.
Page 221: Staple Jam In The Booklet Finisher
Clearing jams Insert the staple cartridge holder until it clicks into place. Close the door. Staple jam in the booklet ﬁnisher Open door H, and then pull out the booklet maker.
Page 222 Clearing jams Remove the staple cartridge holder. Remove the loose staples.
Page 223 Clearing jams Insert the staple cartridge holder until it clicks into place. Push the booklet maker back into place, and then close the door.
Page 224: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 225 Troubleshooting Action Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read ﬂash drive Action Step 1 Go to step 2. Wait for the printer to ﬁnish processing the Check if the printer is not busy processing another print, copy, other job.
Page 226: Hardware Options Problems
Troubleshooting Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 4.
Page 227: Issues With Supplies
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 228: Paper Feed Problems
Note: If you are unable to reset the supply usage counters, then return the item to the place of purchase. Scanner maintenance required, use ADF Kit The printer is scheduled for maintenance. For more information, go to http://support.lexmark.com contact your service representative, and then report the message. Paper feed problems Envelope seals when printing...
Page 229 Troubleshooting Action Step 2 The problem is Go to step 3. solved. From the document that you are trying to print, open the Print dialog, and then select Collate. Print the document. Is the document collated correctly? Step 3 The problem is Contact customer solved.
Page 230 Troubleshooting Remove the indicated tray. Insert the tray. Connect the power cord to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 231: Printing Problems
Troubleshooting Action Step 3 Contact customer The problem is support. solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Do paper jams occur frequently? Jammed pages are not reprinted Action...
Page 232 Troubleshooting Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold section, select Keep duplicate documents.
Page 233 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 2400 Image Q. Print the document. Is the printer printing slow? Step 4 Go to step 5.
Page 234 Troubleshooting Action Step 7 Contact customer The problem is support. solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 235 Troubleshooting Action Step 5 The problem is Contact customer solved. support. Remove, and then reinstall the print driver. Print the document. Is the document printed? Print quality is poor Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings >...
Page 236 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
Page 237 Troubleshooting Action Step 6 Contact customer The problem is support. solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the print too dark? Ghost images Note: Before solving the problem, print the Print Quality Test Pages.
Page 238 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Perform Color Adjust. From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Adjust Print the document. Do ghost images appear on prints? Step 4 Contact customer...
Page 239 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Remove, and then insert the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging kit.
Page 240 Troubleshooting Light print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 241 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 242 Troubleshooting Missing colors Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Contact customer The problem is Remove the toner cartridge of the missing color.
Page 243 Troubleshooting Action Step 1 Go to step 2. Contact customer support. Check the printer for leaked toner contamination. Is the printer free of leaked toner? Step 2 Go to step 4. Go to step 3. From the control panel, navigate to: Settings >...
Page 244 Troubleshooting Paper curl Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the paper curled? Step 2 Go to step 3. The problem is solved.
Page 245 Troubleshooting Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 246 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Contact customer The problem is Remove, and then reinstall the imaging kit.
Page 247 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 248 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 249 Troubleshooting Action Contact customer The problem is Remove, and then insert the imaging kit. support. solved. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging kit.
Page 250 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do dark lines appear on prints? Step 3 Contact customer...
Page 251 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 252 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 253 Troubleshooting Action Take note of the Take note of the Using the Print Quality Test Pages, measure the distance distance, and then distance, and then between the repeating defects on the affected color page. contact customer contact customer Check if the repeating defects match any of the following support.
Page 254 Troubleshooting Action Step 4 Press the power Go to step 5. button to wake the Check if the printer is in Sleep or Hibernate mode. printer. Is the printer in Sleep or Hibernate mode? Step 5 Go to step 6. Insert the cables to the correct ports.
Page 255: Color Quality Problems
Troubleshooting Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 256 Troubleshooting Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics shown on a computer monitor. Black toner usage is optimized for printing photographs.
Page 257 Troubleshooting What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are speciﬁc to the type of object being printed (text, graphics, or images). It is also speciﬁc to how the color of the object is speciﬁed in the software program (RGB or CMYK combinations).
Page 258: Faxing Problems
Troubleshooting Action Step 2 Contact customer The problem is support. solved. Perform Color Balance. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Balance. Adjust the settings. Print the document. Does the print appear tinted? Faxing problems Cannot send or receive faxes Action...
Page 259 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Check the telephone wall jack. Connect the analog telephone directly to the wall jack. Listen for a dial tone. If you do not hear a dial tone, then use a different telephone cable.
Page 260 Troubleshooting Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer solved.
Page 261: Scanning Problems
Troubleshooting Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the control panel, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects. For more information, see “Print quality is poor”...
Page 262 Troubleshooting Notes: • To align Front ADF Registration, place the test page faceup, short edge ﬁrst into the ADF. • To align Rear ADF Registration, place the test page facedown, short edge ﬁrst into the ADF. In the Copy Quick Test menu, touch Start. Compare the Copy Quick Test page with the original document.
Page 263 Troubleshooting Poor copy quality Action Step 1 The problem is Go to step 2. solved. Clean the scanner glass and the ADF glass with a damp, soft, lint‑free cloth. If your printer has a second ADF glass inside the ADF, then also clean that glass. For more information, see “Cleaning the scanner”...
Page 264 Troubleshooting Action Step 3 The problem is Contact customer solved. support. Make sure that the Append time stamp or the Overwrite existing ﬁle check box is selected in the destination conﬁguration settings. Resend the scan job. Is the scan job successful? Scanner does not close Action Remove obstructions that keep the scanner cover open.
Page 265: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 266: Upgrading And Migrating
Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Lexmark Internal Solutions Port (ISP) – MarkNet N8370 Wireless Print Server – IEEE 1284‑B Parallel Card – RS‑232C Serial Card Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 267 Upgrading and migrating Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer. If the printer has a ﬁlter cover, then remove the cover. Remove the controller board access cover.
Page 268 Upgrading and migrating Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors.
Page 269 Upgrading and migrating Remove the controller board shield. Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Insert the memory card until it clicks into place. Attach the shield, and then attach the access cover. Attach the connector cover.
Page 270 Upgrading and migrating Installing a printer hard disk CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 271 Upgrading and migrating If the printer has a ﬁlter cover, then remove the cover. Remove the controller board access cover. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors.
Page 272 Upgrading and migrating Remove the controller board shield. Unpack the printer hard disk.
Page 273 Upgrading and migrating Attach the hard disk, and then connect the hard disk interface cable to the controller board. Attach the shield, and then attach the access cover. Attach the connector cover. If you removed a ﬁlter cover, then attach the cover. Connect the power cord to the electrical outlet, and then turn on the printer.
Page 274 Upgrading and migrating Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 275 Upgrading and migrating If the printer has a ﬁlter cover, then remove the cover. Remove the controller board access cover. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors.
Page 276 Upgrading and migrating Remove the controller board shield.
Page 277 Upgrading and migrating Unpack the optional card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board.
Page 278 Upgrading and migrating Installing a wireless print server CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 279 Upgrading and migrating Remove the controller board shield.
Page 280 Upgrading and migrating Open the port access door. Remove the option slot cover. Note: Using a Phillips screwdriver, remove the screw. Lift the cover, and then pull it out completely. Unpack the wireless print server, and then pass it through the option slot.
Page 281 Upgrading and migrating Attach the thumbscrews. Connect the wireless print server to the controller board.
Page 282 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 283 Upgrading and migrating Attach the stabilizing feet to the tray, and then remove the adhesive cover. Using the side handles, align the printer with the tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 284 Upgrading and migrating Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer.
Page 285 Upgrading and migrating Connect the tray connector to the printer. Open trays 2 and 3.
Page 286 Upgrading and migrating Secure the tray to the printer with the locking clips and metal bracket. • Front • Rear Close the trays, and then attach the connector cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 287 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 288 Upgrading and migrating Using the screwdriver stored inside door A, disconnect the 2 x 500‑ or 2500‑sheet tray cable from the rear of the printer. Open trays 2 and 3.
Page 289 Upgrading and migrating Remove the metal brackets and the locking clip that secure the 2 x 500‑ or 2500‑sheet tray to the printer. • Front • Rear Close the trays. Using the side handles, remove the printer from the 2 x 500‑ or 2500‑sheet tray. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 290 Upgrading and migrating Remove the stabilizing feet from the tray.
Page 291 Upgrading and migrating Remove the adhesive covers. Open the tray, and then remove the mounting bracket and rail covers.
Page 292 Upgrading and migrating Attach the side mounting brackets to the tray, and then insert the guide plate into the rail. Attach the rail, and then attach the mounting bracket and rail covers. Close the tray.
Page 293 Upgrading and migrating Using the side handles, align the printer with the tray, and then lower the printer into place. Align the 3000‑sheet tray with the printer, and then attach the mounting post.
Page 294 Upgrading and migrating Secure the tray cable with the clamp.
Page 295 Upgrading and migrating Connect the tray cable to the printer. Attach the tray cable cover.
Page 296 Upgrading and migrating Slide the tray until it clicks into place. Attach the stabilizing feet to the printer.
Page 297 Upgrading and migrating Connect the 2 x 500‑ or 2500‑sheet tray connector to the printer. Open trays 2 and 3, and then secure the 2 x 500‑ or 2500‑sheet tray to the printer with the locking clips and metal bracket. •...
Page 298 Upgrading and migrating • Rear Close the trays. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 299 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 300 Upgrading and migrating Remove the adhesive cover, and then remove the paper bail. Using the screwdriver stored inside door A, remove the covers for the paper guide sensor and slide rail.
Page 301 Upgrading and migrating Remove the paper guides. Attach the sensor cover.
Page 302 Upgrading and migrating Insert the ﬁnisher. Secure the ﬁnisher to the printer. Note: Use the screw that came with the ﬁnisher.
Page 303 Upgrading and migrating Attach the ﬁnisher slide rail cover. Note: Use the screws that came with the ﬁnisher. Remove the ﬁlter cover. Note: This step is applicable only in some printer models.
Page 304 Upgrading and migrating Connect the ﬁnisher cable to the printer. Reattach the ﬁlter cover. Note: This step is applicable only in some printer models.
Page 305 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 306 Upgrading and migrating Remove the standard bin, and then remove the paper bail. Using the screwdriver stored inside door A, remove the paper guides. Insert the paper transport. Note: Use the screws that came with the ﬁnisher.
Page 307 Upgrading and migrating Attach the ﬁnisher to the printer.
Page 308 Upgrading and migrating Insert the staple cartridge into the ﬁnisher until it clicks into place. Remove the ﬁlter cover. Note: This step is applicable only in some printer models.
Page 309 Upgrading and migrating Connect the ﬁnisher cable to the printer. Reattach the ﬁlter cover. Note: This step is applicable only in some printer models.
Page 310 Upgrading and migrating Secure the cable. Insert the bins. Notes: • Use the screws that came with the ﬁnisher. • When inserting bin 2, avoid moving the bracket. • Bin 3 is supported only in the booklet ﬁnisher.
Page 311: Software
• From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
Page 312: Firmware
Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly. For more information on updating the device ﬁrmware, contact your Lexmark representative. Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 313 Upgrading and migrating Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
Page 314: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 315 Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print, Google Chrome, Android, and Google Play are trademarks of Google LLC.
Page 316 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 317 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 318 Notices Laser notice The printer is certiﬁed in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certiﬁed as a Class I laser product conforming to the requirements of IEC 60825-1: 2014.
Page 319: Power Consumption
Two-sided: 550 (CX920); 575 (CX921, CX927); 1000 (CX922); 1075 (CX923); 1250 (CX924) Copy The product is generating hard‑copy output from 600 (CX920); 700 (CX921, CX927); 1075 (CX922); hard‑copy original documents. 1100 (CX923); 1275 (CX924) Scan The product is scanning hard‑copy documents.
Page 320 Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Lexmark Regulatory Type/Model Number: LEX-M03-002 Notice to users of the US telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA).
Page 321 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 322 5. The REN of this device is located on the label. This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The Lexmark part number is 80D1873. Some parameters required for compliance with Telecom's telepermit requirements are dependent on the equipment associated with this device.
Page 323 Notices Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877) devant être installé...
Page 324 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 325 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 326 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 327 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 328: Index
Index Index Android device checking the status of parts and Numerics printing from 45 supplies 168 2500‑sheet tray answering machine cleaning loading 30 setting up 57 exterior of the printer 162 3000‑sheet tray assigning printer to a ring interior of the printer 162 loading 32 pattern 69 cleaning the printer 162...
Page 329 Index copy troubleshooting Display Customization FAQ about color printing 256 partial copies of documents or using 20 photos 262 distinctive ring service, fax conﬁguring the SMTP server 56 poor copy quality 263 enabling 69 forwarding 71 scanner does not respond 264 documents, printing holding 71 copying...
Page 330 Index installing options transparencies 34 memory card 266 trays 27 genuine Lexmark parts and optional card 274 loading envelopes supplies 168 installing the 3000‑sheet multipurpose feeder 34 Google Cloud Print tray 287 loading paper using 45 installing the printer software 311...
Page 331 Index Information Sent to Lexmark 81 MPF maintenance kit paper jam, clearing IPSec 141 ordering parts 169 2 x 500‑sheet tray 205 Job Accounting 94 multipurpose feeder 3000‑sheet tray 210 Layout 89 loading 34 automatic document Local Accounts 147 feeder 203 Login Restrictions 150 booklet ﬁnisher 211...
Page 332 Check tray connection 229 holding 71 background 238 Defective ﬂash detected 226 recycling horizontal dark lines 249 Non‑Lexmark supply 227 Lexmark packaging 200 horizontal white lines 250 Not enough free space in ﬂash Lexmark products 200 light print 240 memory for resources 227...
Page 333 Index setting the Universal paper supplies status size 27 checking 168 safety information 8, 9 setting up fax supplies, ordering saving paper 53 country‑ or region‑speciﬁc 66 photoconductor unit 169 saving toner 53 digital telephone service 64 staple cartridges 169 Scan Center DSL connection 61 waste toner bottle 169...
Page 334 USB ports 14 wireless network 160 paper frequently jams 230 using Display Customization 20 print jobs do not print 234 using genuine Lexmark parts and slow printing 232 supplies 168 tray linking does not work 229 using the ADF troubleshooting, print quality...

This manual is also suitable for:

Cx921 Cx922 Cx923 Cx924 Cx927 Cx924dte

Lexmark CX920 User Manual

Safety Information

Learning about the Printer

Setting up and Using the Home Screen Applications

Setting up and Using the Accessibility Features

Loading Paper and Specialty Media

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding the Printer Menus

Securing the Printer

Maintaining the Printer

Clearing Jams

Troubleshooting

Upgrading and Migrating

Notices

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Lexmark CX920

This manual is also suitable for:

Table of Contents