HP 250 G6 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Notebook
  5. 250 G6
  6. Maintenance and service manual

HP 250 G6 Maintenance And Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

HP 250 G6 Notebook PC
Maintenance and Service Guide

Advertisement

Table of Contents
loading

Related Manuals for HP 250 G6

Summary of Contents for HP 250 G6

  • Page 1 HP 250 G6 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................7 Right ..................................7 Left ..................................8 Display ................................. 10 Keyboard area ..............................11 TouchPad ............................11 Lights ..............................12 Button ..............................13 Special keys ............................14 Action keys ............................15 Bottom .................................
  • Page 6 Power button board .......................... 77 Cable locations ..........................78 Top cover/keyboard ........................... 79 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 81 Using Computer Setup ............................81 Starting Computer Setup ........................81 Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ......81 Navigating and selecting in Computer Setup ...................
  • Page 7 Changing the computer boot order ................89 Removing the HP Recovery partition (select products only) ......... 90 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 91 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............91 10 Specifications ............................93 Computer specifications ............................93 39.6-cm (15.6-in) display specifications ......................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description 7th gen 7th gen 6th gen 6th gen Pen/Cel Product HP HP 250 G6 Notebook PC √ √ √ √ √ name Processor 7th generation Intel® Core™ processors √ √ Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 4- √...
  • Page 10 √ Supports configuration without optical drive √ √ √ √ √ Camera HP TrueVision HD camera - activity LED, USB 2.0, HD √ √ √ √ √ BSI sensor, f2.0, 720p by 30 frames per second Chapter 1 Product description...
  • Page 11 Category Description 7th gen 7th gen 6th gen 6th gen Pen/Cel HP Camera – VGA camera, indicator LED, USB 2.0, √ √ √ √ √ f2.4, 480p by 30 frames per second Single digital microphone √ √ √ √ √...
  • Page 12 Category Description 7th gen 7th gen 6th gen 6th gen Pen/Cel TouchPad with multi-touch gestures enabled √ √ √ √ √ TouchPad taps enabled by default √ √ √ √ √ TouchPad supports Modern Trackpad Gestures √ √ √ √ √...
  • Page 13 Category Description 7th gen 7th gen 6th gen 6th gen Pen/Cel Battery √ √ √ √ √ Optical drive √ √ √ √ √...
  • Page 14 Chapter 1 Product description...

  • Page 15: Components

    Components Right Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 16: Left

    Left Component Description Power connector Connects an AC adapter. Battery light When AC power is connected: ● White: The battery charge is greater than 90 percent. ● Amber: The battery charge is from 0 to 90 percent. Off: The battery is not charging. ●...
  • Page 17 Safety, and Environmental Notices. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides.

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 19: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Keyboard area...

  • Page 20: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. Chapter 2 Components...

  • Page 21: Button

    Button Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to initiate ● Sleep. When the computer is in the Sleep state, press the button briefly ●...

  • Page 22: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 23: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Icon Description Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your computer.

  • Page 24: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 25: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...
  • Page 26 Chapter 2 Components...

  • Page 27: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 28 Item Component Spare part number Display assembly (touch or non-touch) not spared NOTE: For display assembly spare part information, see Display assembly subcomponents on page Top cover/keyboard NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page Asteroid silver models with no backlight 929904-xxx Dark ash silver models with no backlight...
  • Page 29 Item Component Spare part number Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855 Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855 Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-855 (15) Hard drive connector board...
  • Page 30 Item Component Spare part number Dark ash silver 931600-001 (26) Rubber Kit (includes lower feet) Asteroid silver 931601-001 Dark ash silver 931602-001 (27) Bottom cover For use in models with an optical drive: ● Asteroid silver 929894-001 ● Dark ash siliver 929895-001 For use in models without an optical drive: Dark ash siliver...

  • Page 31: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 924925-001 Camera/microphone module 919475-003 919476-003 Raw display panel (39.6-cm [15.6-in]) 850475-003 850477-003 Hinge cover Left, asteroid silver 929900-001 Right, asteroid silver 929901-001 Left, dark ash silver 929902-001 Display assembly subcomponents...

  • Page 32: Cables

    Item Component Spare part number Right, dark ash silver 929903-001 Hinge Kit (left and right) 925297-001 Antenna (includes wireless antenna cable and transceiver) 925032-001 Display cable (includes display panel cable and camera/microphone cable) 924930-001 Display enclosure: Asteroid silver 929892-001 Ash silver 929893-001 Cables Item...

  • Page 33: Mass Storage Devices

    Mass storage devices Item Component Spare part number Optical drive (DVD+/-RW Double-Layer SuperMulti) 920420-003 Optical drive bezel Asteroid silver 929898-001 Dark ash silver 929898-001 Optical drive bracket 924979-001 Solid-state drive, M.2 512 GB 926255-001 256 GB 926254-001 128 GB 926253-001 Hard drive, SATA;...

  • Page 34: Miscellaneous Parts

    Miscellaneous parts Component Spare part number HP Smart AC adapter (4.5 mm, non-PFC) 65-W 710412-001 65-W, EM, for use in India and the People’s Republic of China 913691-850 45-W 741727-001 Power cord (3-pin, black, 1.0-m): For use in Australia 920688-011...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 38 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 39: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 40: Battery

    Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850 3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Optical Drive

    Optical drive Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive 920420-003 Optical drive bezel for use in asteroid silver models 929898-001 Optical drive bezel for use in dark ash silver models 929899-001 Optical drive bracket 924979-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 42 If it is necessary to remove the optical drive bezel, insert a paper clip into the release hole (1) to disengage the bezel. Press the tab (2) to release the bezel from the drive. Rotate the side of the bezel (3), and the remove it (4).

  • Page 43: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 44 Remove the display bezel (4). To remove the camera/microphone module: Position the display assembly with the top edge toward you. Pry up to disengage the camera/microphone module from the adhesive that secures it to the display (1). Disconnect the cable (2) from the module. Remove the tape from the enclosure (3).
  • Page 45 To remove the display panel: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the enclosure. Remove the two Phillips PM2.0×3.0 screws (2) that secure the display panel to the bottom of the enclosure.
  • Page 46 Remove the display panel from the computer (2). Reverse this procedure to reassemble and install the display assembly components. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 47: Rubber Feet

    Rubber feet Description Spare part number Rubber feet, upper Asteroid silver 931599-001 Dark ash silver 931600-001 Rubber feet, lower Asteroid silver 931601-001 Dark ash silver 931602-001 Before removing the rubber feet, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 48: Bottom Cover

    Bottom cover Description Spare part number Bottom cover for use in models with an optical drive: Asteroid silver 929894-001 ● ● Dark ash siliver 929895-001 Bottom cover for use in models without an optical drive: ● Dark ash siliver 929897-001 Before removing the bottom cover, follow these steps: Shut down the computer.
  • Page 49 Remove the 9 Phillips PM2.5×11.0 screws (2) that secure the bottom cover to the computer. Component replacement procedures...
  • Page 50 Start prying at the front of the computer and work around to the back to separate the bottom cover from computer (1), and then remove the bottom cover (2). Reverse this procedure to install the bottom cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 51: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855 Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-855 Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
  • Page 52 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 53: Memory Module

    Memory module Description Spare part number Memory module (PC3L-1600) For use in models with Intel Pentium and Celeron processors: 8-GB 693374-005 4-GB 691740-005 2-GB 691739-005 Memory module (PC4-2400) For use in models with 6th and 7th generation Intel Core processors: 8-GB 862398-855 4-GB...
  • Page 54 Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 55: Optical Drive Connector Board

    Optical drive connector board Description Spare part number Optical drive connector board 924990-001 Optical drive cable 924926-001 Before removing the optical drive connector board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Hard Drive And Hard Drive Connector Board

    Hard drive and hard drive connector board NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or connector board. Description Spare part number Hard drives: 1-TB, 5400-rpm 778192-005 500-GB, 7200-rpm 703267-005 500-GB, 5400-rpm 778186-005 Hard drive bracket 924980-001 Before removing the hard drive, follow these steps:...
  • Page 57 Pull the hard drive assembly away from connector to remove it (3). To remove the hard drive bracket, remove the two Phillips PM3.0×3.0 screws (1) that secure the bracket to the hard drive. Remove the hard drive bracket from the hard drive (2). To remove the hard drive connector board, disconnect the cable from the board (1).
  • Page 58 Remove the hard drive board from the computer (3). Reverse this procedure to reassemble and install the hard drive. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: M.2 Solid-State Drive Adapter Bracket And Connector Board

    M.2 solid-state drive adapter bracket and connector board NOTE: You can install an M.2 solid-state drive into the hard drive bay using an adapter bracket and connector board. Description Spare part number Solid-state drive board 924992-001 Solid-state drive bracket 924981-001 Before removing the solid-state drive adapter bracket and connector board, follow these steps: Shut down the computer.
  • Page 60 Lift the adapter bracket out of the computer (5) Reverse this procedure to reassemble and install the solid-state drive adapter bracket and connector board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: Solid-State Drive (Ssd)

    Solid-state drive (SSD) Description Spare part number 512 GB 926255-001 256 GB 926254-001 128 GB 926253-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Rtc Battery

    RTC battery Description Spare part number RTC battery 922847-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 63: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 925306-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 64: Usb Board

    USB board Description Spare part number USB board 924991-001 USB board cable 924929-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 65: Fan

    Description Spare part number 925012-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 66 Remove the fan from the computer (4). Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with discrete graphics memory and 6th or 7th generation Intel Core processors 924976-001 Heat sink for use in models with discrete graphics memory and Intel Pentium or Celeron processors 924978-001 Heat sink for use in models with UMA graphics memory and 6th or 7th generation Intel Core processors 924975-001...
  • Page 68 ● Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). UMA graphics Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 69 ● UMA graphics Thermal paste is used on the heat sink (1) and the processor (2). UMA graphics (fanless) Component replacement procedures...
  • Page 70 ● UMA graphics (fanless) Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board 924993-001 TouchPad button board cable 924934-001 TouchPad cable 924928-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 72: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system For use in models with discrete graphics memory ●...
  • Page 73 (3): Power button board cable (4): Speaker cable (5): TouchPad cable (6): Hard drive connector cable (7): USB board cable (8): Keyboard cable (9): Optical drive board cable Remove the six Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. Component replacement procedures...

  • Page 74: Display Assembly

    Rotate the side of the board upward (2), and then lift the system board out of the computer (3). Reverse this procedure to install the system board. Display assembly This section describes removing the display assembly and disassembling display subcomponents. You must remove the display from the computer to disassemble display subcomponents.
  • Page 75 Lift the display to bend the hinges upward (5). Separate the display from the computer (6). If it is necessary to replace any of the display assembly subcomponents: To remove the display bezel: Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 76 Remove the display bezel (4). NOTE: The display will not be connected to the computer as shown in the following image. To remove the camera/microphone module: Position the display assembly with the top edge toward you. Pry up to disengage the camera/microphone module from the adhesive that secures it to the display (1).
  • Page 77 Remove the tape from the enclosure (3). Replacement cameras come with tape already installed. To remove the display panel: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the enclosure. Remove the two Phillips PM2.0×3.0 screws (2) that secure the display panel to the bottom of the enclosure.
  • Page 78 Rotate the display panel onto the keyboard (4) to gain access to the display cable connection on the back of the panel. NOTE: The display will not be connected to the computer as shown in the following image. On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel, and then disconnect the cable (1).
  • Page 79 Remove the Phillips PM2.0×3.0 screw (1) that secures each hinge cover to the display enclosure. Slide the left hinge cover toward the left and remove while threading the cable through the hinge cover (2). Slide the right hinge cover toward the right to remove (3). Remove the two broadhead Phillips PM2.5×2.5 screws (1) and the broadhead PM2.5×3.0 screw (2) that secure each hinge to the bottom of the display enclosure.
  • Page 80 Remove the display hinges (3). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 81 To remove the wireless antennas an cables, release the cables from the clips built into the side of the display enclosure (1), and then remove the antennas and cables (2). When installing the antennas, use the following image to determine correct installation locations at the top of the display enclosure.
  • Page 82 To remove the display/camera cable, remove the cable from the clips built into the side of the display enclosure (1), and then remove the cable from the display enclosure (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 83 Use the following image to determine proper cable routing around the left hinge for the camera/display cable and the wireless antenna cables. (1): Camera cable routing path (2): Display/camera cable routing path (3): Antenna cable routing path If replacing the display enclosure, be sure that the subcomponents (including the camera/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.

  • Page 84: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 931613-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 85: Power Button Board

    Power button board Description Spare part number Power button board 924994-001 Power button board cable 924933-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 86: Cable Locations

    Cable locations Description Spare part number TouchPad cable 924928-001 Hard drive cable 924927-001 USB board cable 924929-001 Optical drive connector board cable 924926-001 Power button board cable 924933-001 Use the following image to determine properly cable location and routing. (1) TouchPad cable (2) Hard drive cable (3) USB board cable (4) Optical drive connector board cable...

  • Page 87: Top Cover/Keyboard

    Top cover/keyboard The top cover/keyboard spare part remains after all other spare parts have been removed. The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight cable (if equipped). In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes.
  • Page 88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 89: Computer Setup (Bios), Tpm, And Hp Sure Start

    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.

  • Page 90: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 91: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 92: Changing The Boot Order Using The F9 Prompt

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 93: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 94: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 95: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 96: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 97: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 98: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition.

  • Page 99: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 100 Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/...

  • Page 101: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Depth 253.8 mm 9.99 in Width 380.0 mm 14.9 in Height 23.8 mm 0.94 in Weight (SSD configuration) 1.86 kg 4.1 lb 3 cell battery 1.91 kg 4.21 lb 4 cell battery Weight (SSD+HDD configuration) 3 cell battery 2.05 kg 4.52 lb...

  • Page 102: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) 1920x1080 (FHD) Surface treatment Anti glare Brightness 220 nits Viewing angle Backlight WLED Graphics adapter Thickness 3.2 mm Chapter 10 Specifications...

  • Page 103: Hard Drive Specifications

    Hard drive specifications 1-TB* 500-GB* Dimensions Height 9.5 mm or 7.2 mm 7.0 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 107.0 g 92.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security...

  • Page 104: M.2 Solid-State Drive Specifications

    M.2 solid-state drive specifications 128-GB* 256-GB* 512-GB* Dimensions Width 1 mm 1 mm 1.5 mm Length 50.8 mm 50.8 mm 80.0 mm Width 28.9 mm 28.9 mm 22.0 mm Weight < 10 g < 10 g < 9 g Interface type ATA-7 ATA-7 ATA-7...

  • Page 105: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Component Value Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-...
  • Page 106 Chapter 10 Specifications...

  • Page 107: 11 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 108 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 109: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 110 Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 102 Chapter 11 Statement of memory volatility...

  • Page 111: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 112: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 113: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 114: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 115 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm or 1.25mm conductor size.
  • Page 116 108 Chapter 12 Power cord set requirements...

  • Page 117: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 118 110 Chapter 13 Recycling...

  • Page 119: Index

    Index cables display cable action keys illustrated 24 illustrated 24 using 15 cables, service considerations 27 removing 70 airplane mode key 15 camera 10 display enclosure antenna camera light, identifying 10 illustrated 24 illustrated 24 camera, identifying 10 removing 75 antennas camera/microphone cable display panel...
  • Page 120 24 latch, battery release 16 illustrated 24 removing 37, 69, 70 lights optical drive eject button, HP PC Hardware Diagnostics (UEFI) battery 8 identifying 7 using 91 camera 10 optical drive rear bracket HP Recovery Manager...
  • Page 121 87 illustrated 21, 51 illustrated 20 USB flash drive 88 speakers removing 76 using HP Recovery media 86 illustrated 21 power connector, identifying 8 recovery media removing 55 power cord creating 85 speakers, identifying 16...
  • Page 122 USB 3.x SuperSpeed port, identifying 8 USB board removing 56 spare part number 20 USB board cable illustrated 24 vents, identifying 8, 16 video, product description 2 Windows system restore point 85, 86 Windows key, identifying 14 Windows tools using 86 wireless antenna illustrated 24 wireless antennas...

Table of Contents