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Départ. Technical support- CM640
PHILIPS Consumer
Communications
Centre du Mans
10.5
Buzzer problems
Buzzer tone can be checked with the test SIM card by pressing key "1" and "Left arrowhead".
- If it does not sound properly send the mobile for repair.
10.6
No sound in Loudspeaker
The sound from the loudspeaker can be checked with the test SIM card by pressing key "3".
- Check the microphone and the earpiece, If the failure cannot be found out, send the mobile for repair.
10.7
Communication problems
- Sound quality can be checked in audio loop test (sound distortion, whistling, echo, ...)
- If the mobile passes the radio tests successfully, we can assume that the phone works properly. The customer
must check the coverage area of his network operator or that he does not use the phone in a radio shadow
(outside the coverage area, in a tunnel or between tall buildings, ...)
- If the mobile does not pass the radio tests, send the mobile for repair.
10.8
Defective antenna
- If the antenna is broken or curved => replace it (if removable)
10.9
Keyboard problems
-The keyboard can be checked with the test SIM card.
- If a key or a row does not respond, check the keyboard, change it if necessary. If the failure cannot be found out,
send the mobile to repair.
10.10
Problems to send SMS messages
Check the Center number. It may be empty or wrong.
© PHILIPS ELECTRONICS N.V. 1999
All rights reserved. Reproduction in whole
or in part is prohibited without the written
consent of the copyright owner.
PROCEDURE
Service Repair Support
COMPANY RESTRICTED
VY-V-640-204
Page : 38 of 42
Langue : EN
Date : 09/21/01
VY-V-640-204
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