Samsung HT-J4100 User Manual page 34

Appendix
Symptom
If the HDMI output is set to
a resolution your TV cannot
support (for example,
1080p), you may not see a
picture on your TV.
No HDMI output.
Abnormal HDMI output
appears on the screen.
When the factory default settings are restored, all stored user BD data is deleted.
✎
Repairs
If you contact us to repair your product, an administration fee may be charged if either:
An engineer is called out to your home at your request and there is no defect in the product.
1.
You bring the unit to a repair center and there is no defect in the product.
2.
We will provide you with the amount of the administration fee before we make a home visit or begin any work on
your product.
We recommend you read this manually thoroughly, search for a solution on line at www.samsung.com,
or contact Samsung Customer Care at 1-800-SAMSUNG (1-800-726-7864) before seeking to repair your product.
Press and hold the 5 button on front panel for more than 5 seconds with no
●
disc in the product. All settings will revert to their factory settings.
Check the connection between the TV and the HDMI jack of the product.
●
Check if your TV supports 480p/720p/1080i/1080p HDMI input resolution.
●
If random noise appears on the screen, it means that TV does not support HDCP
●
(High-bandwidth Digital Content Protection).
34
- English
Check/Remedy